To be honest, there are always a few gems working here , some genuinely great people who try. But the overall establishment desperately needs to be blown up and refreshed. A lot of the staff don't seem aware of basic processes to help customers, and many of them just don't want to be there. That energy shows, and it makes the entire experience feel trash. I recently became a U.S. citizen after 14 years of waiting. I came here for help and was given the wrong information twice by a woman on the phone in person. After that long of a journey, dealing with misinformation and confusion honestly makes you want to flip a table over. This is not the location you want to go to unless you're just scheduling a pick-up. For anything else? Save yourself the frustration and go to another location. read more

I'm sorry but this is the worst post office in Roxbury 02119 I swear all the employees are very rude un professional also they never pick up their phone never when I tell you never never it's the worst post office I ever gone to I don't want to rate a star I want to give him zero read more

This post office is crap show. It is in a busy square yet only has 1 employee helping customers. So the line is long. Tho being the 3rd person in line at 1030. Its now 11am and I am still waiting to be seen. I just need to mail some documents. No one has come out to address the crowd. Ive seen several employees walking around in the back. I cant judge cause im not sure what positions they hold. But im sure someone could have came to help. I count 17 ppl in line behind. Some with children. The social distances are getting smaller. I am very disappointed I have to say when I got up to the register Regina was a pure pleasure. Its sad she had to handle all that alone and as I was leaving more ppl were walking in. read more

US Post Office - Post Offices Near Me - Roxbury, Massachusetts

Went to this post office today and the older lady Ms Ellis was so confrontational and unprofessional with everyone she came across . It is a shame that good mannerisms cannot be practice in our Federal facility because of sight chances of getting reprimanded. As a federal employee myself chances of getting fired are slim, employees know this and behave however. This lady who appears to be supervisor need to be spoken to and maybe this is why there is not staff because of the said behavior. Just a concern citizen read more

Only one person at the window and this guy is talking about things other than post office stuff while everyone is upset waiting. The other window the lady walked away after helping someone and never came back. On a Saturday why would you have only one person? read more

This location needs new management/oversight and accountability. Sometimes I dread going to this Post Office because you never know what you are gonna get in terms of service and attitude. I count to 10 before I walk in and brace myself. read more

This office is so unorganized, you try to talk to someone on the phone, and they just keep hanging up on you, and you can't find out what going on ,with your package, this post office SUCKS, need better workers.. read more

I wish this was not my post office, or the office closest to me. There is always a long line because there is most of the time only one person working. Others are just walking around. read more

This post office is supposed to open at 7:30 am. I waited outside this morning until 8:05 for someone to slowly meander toward the door to open it for the 15 people waiting in the cold. Then, once we were inside, the people behind the counter basically ignored everyone who was then lined up inside. The lack of courtesy and professionalism is non-existent. It has been like this for years - why is there no accountability for this branch? read more

This has got to be the WORST PO in the whole... city? State? World? ALWAYS jam-packed, long lines, tellers miserably slow, WAY too few tellers for decent service, don't answer questions, grunt their replies. Have to wait in line AT LEAST 30 MINUTES for any kind of service -- stamps, package pick-up, mailing IRS Forms, money order. (Someone died waiting in line there the other day, and no one even noticed! Just Kidding... but it could happen.) SO INFURIATING, insulting, demeaning... could it be because our community is BLACK?? Come on, USPS. You gotta do better than this!! read more

They're rude and unprofessional. No customer service skills at all. No one available to help the customers

The big sister behind the counter was very sweet to me today and was attentive with my inquiry. The building was clean.

Truly incredible how terribly this store is run. I called time and time again, and had my calls hung up on. I even called another store to see if they could help me with my package, and they said that this Roxbury store is known for hanging up on people. Nice. Then, I called 8 more times and even had to block my number because they started screening my calls. Finally after about an hour of nonstop calling and being hung up on, they answered, and promptly did absolutely nothing to help track my package. read more

US Post Office - Their direct number, which I had to add *67 in front of since they'll start screening your calls - Post Offices Near Me - Roxbury, Massachusetts

The worst post office I have ever been to. I live and work in this area, and don't have the ability to avoid it. If you need anything, expect to wait over thirty minutes. Even if it is just to buy stamps, it will take forever. I just waited over 30 minutes for two packages but they only found one. I'm not sure where my other package is. In the past two years, I have had over $700 worth of packages go missing, and the post office closed my missing mail cases because of "no updates". read more

This post office is the WORST, even before COVID. They NEVERRRRRRRR answer their phones and when you decide to just come in person, the wait time is excruciatingly long. Literally any time I've gone they always have 1 person at the window. One time I had to stay at the tellers window until the supervisor came down and he literally took his time coming down. He had to be called 3x and I refused to leave the window until they called him again. If I could give 0 stars I would!! read more

Called multiple times to verify my address, but they did not pick up. This was during work hours

Literally the worst post office I have ever dealt with. It serves a large population and has max 2 people working there at a time. I made a passport appointment and when I arrived on time, the passport guy apparently had left 10 minutes before and would be back in an hour with nobody covering my appointment. Pick anywhere else if you need anything done relating to the post office. read more

I find it hard to believe that I would get such terrible service if I lived in a wealthier part of Boston. I've had several issues with this office but this takes the cake - received a notification that the package was delivered but I could not find the package or a pink slip. When I called I was told to look in "alternative places" or ask a neighbor. I finally found the package under a fallen fence in a wooded area I would never go to or have access too if I wasn't searching for it. The label was RIPPED OFF and stuck to the inside of a mailbox we were forced to stop using because the postal workers didn't want to walk up the flight of stairs. It's partially the property owners fault but still, it's so frustrating and upsetting to be treated this poorly. They would not get away with this anywhere else but here and they should be ashamed. read more

US Post Office - Package found with the label torn off - Post Offices Near Me - Roxbury, Massachusetts

All I keep hearing is how they have a skeleton crew due to covid!?? Did everyone die?? And if so why have y'all not hired more people? Have you seen the unemployment line??? All of my packages have been lost and late and when I call none of their dumb asses know anything. I wish sellers would stop using them all together. It's crazy how even through covid other carriers can still get me my packages! Fck the US post office! Yup I said it!!!! read more

Worst post office to go to. The service sucks, the line are excessive ( pre- Covid) and one gentleman was behind the glass and threw his hands up to anyone with a question. read more

Literally waited in line for 45mins for a stamped envelope. Now I understand that places get busy, but there is no reason that there are only two people working and one of the employees disappears in the back for what felt like forever while his colleague helped the same customer for the entire time I was in there. I will never ever go in here again unless it's my only option. read more

Gotta give credits when its due. I made a terrible mistake while shipping and they let me talk to the supervisor Victor. He was super friendly and helpful. We got things straightened out thank to Victor. read more

Worst customer service ever! I went there applying for my passport and they try and to force me to mail my information out. I tried to explain to them that I'm not renewing my passport, that I am applying for a whole new one! read more

I have lived at my address for 4 years and I have never ever received a certified letter, always the slip and sometimes, NOT. If I also pay for shipping while ordering from another shipper and they give it to the Post Office. I also never can get my package when I am suppose.The mail is usually delivered by 7pm daily. Occasionally it is delivered early, probably when it is a substitute mail carrier. read more

If you are expecting a package to be delivered by this post office, you better pray that you are home. My delivery met my absence, so I completed the peach form requesting for re-delivery, which never came. When I called to inquire the supervisor advised that I should not have used the form but rather should have requested re-delivery via their site. Why do they leave the form then? One would think leaving the form, would be better and easier than having to go on-line. What about those who don't have access to the internet? The attitude seemingly is that they are not going to log the packages around, so their obligation ends with one attempted delivery. If you really want the package, they expect you to come for it.This is the third time this has happened to me. The last time, I was lucky to have called the day the package was scheduled to be returned. Not so lucky this time around; my package has been returned to sender and now I have to arrange for it to be mailed again at my expense. It definitely would not be through USPS. The supervisor showed no empathy and was very lackadaisical about this. And they wonder why USPS is on the brink of extinction. read more

This. Post office..has some of my package in ..they didnt delivery and they said the number i have is not good for them went i check said your package was delivery at post office in roxbury..nothing else..so i have 2 package lost and 1 send back because they dont find my address.and nobody is checking this..the worst place to get your package.sad..sad..sad. read more

This post office upsets me the most! I mean come on these carriers are paid to deliver mail, ring doorbells and make sure they deliver packages. For 3 years I've had so many issues with no solutions. A carrier stole my hand made earrings last summer and I still haven't received a refund for my product or anything else. Last week alone I had 3 packages that were high priority and extremely important delivered to me only to stay home for 3 days and continue to come to the mailbox and find Sorry we missed you notifications. I'm confused because while I wasted my days and lost paychecks so I can be home for a delivery that I never received....why is this carrier still working this route? Hell give me that job because someone doesn't have respect nor integrity. If something is HIGH PRIORITY it usually means it's important! Literally I feel like USPS owes me a check for the 3 times I stayed home and waited and the only thing I received was a notice. It makes customers look careless and irresponsible when in actuality it's the CARRIER! COME ON USPS FIRE THAT CARRIER HIRE ME AND CALL IT A DAY! HIGHLY DISAPPOINTED! THIS IS WHY HUMAN JOBS ARE BEING TAKEN OVER BY ROBOTS/COMPUTERS! read more