Arrived at 8:20 to get in line- which I highly recommend! At 8:35, a RMV gentlemen came outside…read morebefore they opened, to find out what everyone was needing. He gave direction to where people would need to go, what forms, and also handed out waiting tickets. He was friendly and all about expediting everyone's visit! This was above and beyond what I would expect from an employee of the RMV! A++! Once 9am hit, doors opened and we headed to where we needed to go. Seen in a very timely manner, we were helped by a lovely lady. She also offered to handle another matter for us- again another employee going above and beyond their duties!! Overall, an exceptional experience provided by the Milford RMV branch thank you!

Horrific. I came in a few weeks ago to register my car and transfer my license to a Massachusetts…read moreone. They told me I could wait in line and do my registration, but that I HAD to make an appointment online to do my license (why???). I was already there and waiting, it made 0 sense why they couldn't do both, but I was kind, I listened, I made my appointment. Tell me why I'm waiting just as long with an appointment than without right now? They cannot give me any clarity on when I will be called or how appointments are honored. I'd rather we have no appointments and everyone roughs it out on a first come first served basis than have appointments that aren't even real. What an absolute failure.

I have been going to different RMVs around the area trying to solve the same issue for 6 months (I…read morehave spent over 40 hours in RMVs and on the phone trying to solve this problem). The lady at this one saw the mess and was able to fix everything in about 10 mins. It is down in a basement with limited seating, but the folks here know what they are doing!

I did not have an appointment There was a greeter to direct you where you should go, which is…read morehelpful. I needed to change my address to get a copy of the title to my car to get a Florida plate. All were very pleasant and I was in and out in 35 minutes.

Visited the South Yarmouth Branch this morning and had a reservation at 9:00. Little mixup with my…read morenumber but all went well. I f you do not have a reservation for this location be prepared to wait over 3 hours as reservation customers are taken first. Do not yell while you are in line or the registry cops will not let you in. Make sure all your paperwork is complete or you will not be served. The registry clerks are there to help you so keep your cool!

Client survice is horrendous. The lack of compassion for people with challenges is or should be…read moreillegal. Making a handicap woman who husband has just died waiting a long line to be told she has to come back another day since the appointments are booked? Explain to me this reservation appointment concept because you can't make an appointment for a new car registration and you seem to wait in line upon line upon line. I have been to Chelsea Wilmington and the worst by far is Watertown

My license renewal was ordered on-line, but I must have missed the mailing address. The license was…read moresent to a former business location - I didn't notice this when ordering - my bad. A service representative told me that it hadn't been returned, and after visiting the location, I was told that they didn't have it. The RI DMV ordered and mailed new DL and it arrived at the correct location. Again, the mistake was mine, their assistance is greatly appreciated. Thank you!

complete waste of my time over and over. my license got suspended even though I appeared in court…read moretwice and talked to the clerk multiple times for hours. i'm sick of this. i did nothing wrong. this is getting ridiculous

Benny did not being helpful at all the website never stated that we need an appointment for a…read moreregistration and title we came in at 3:30 get in line for them to tell us that i need an appointment because they were at full capacity mind you they are closing at 6 pm the problem wasn't about waiting in line it was about them not wanted to do their job basically extremely lazy

The worst service center ever for people who do road tests. Good luck getting it here if a hair is…read moreout of place they will fail you. meanwhile half of the BS drivers on the road today have their license. DO NOT go here for a road test the people there will automatically fail you for the smallest reason even though they probably make a million mistakes themselves but hey they have their license already right?

This is not a usable or competent operation. It's "secretly" not a "full service center" and by…read moresecret I mean this distinction is not listed anywhere on the website contrary to what the employee said, which is wrong, and by full service center I presume the employee who told me this implied anything you would need to go to the RMV for in person. Essentially, the only thing you can service is easy pass, which you can already do online. Oh and the ticket system is broken so it's a disorganized mess. Looks as if it's been down for a while. Main point: I cannot think of a single reason for this facility to exist as it currently stands.

Natick service center is located in excellent place far enough away from Boston but yet close…read moreenough that you know you're almost home. It houses gas multiple food locations a good size rest area and personal facilities.

Just moved back to MA and had to drive almost 2 hours to the Pittsfield RMV to get my license…read more Because of my home address not being recognized by the town, there were issues that we're going to result in my leaving there without my MA license. The RMV employee, Caryssa, went above and beyond to assist me. She spent at least 45 minutes with me to get it resolved. Caryssa is an asset to the Pittsfield RMV office and should be commended. I don't know if I would have made it home safely if I left without the license, I was that upset. Thank you Caryssa!!

They are rude, you can't no longer talk to a real person over the phone, charges on my account for…read morea vehicle that has been trade it to a dealer and they want to charge me for not having insurance on it.

no problems .people were nice and very polite . Was busy but not rude just helpful . very easy to…read moredeal with. Not always the case . The three people i delt with were very helpful. Even loaned me a screw driver. to change my plates. The place is air conditioned and while there i spent maybe 45 min.

Unnecessarily rude and picky driving instructor. No idea why the RMV hires bullies. Test takers are…read morealready scared, and these instructors just make them more terrified.

PEOPLE NEEDING A REAL ID: You will be turned away if your birth certificate is laminated (RI). This…read moreinformation is not on the website. An additional trip to your birthtown hall will be needed to grab another certificate for ANOTHER fee. **UPDATE: AAA accepts them and are friendlier.

OK the good parts: it is a nice facility, plenty of room, clean, good bathrooms, easy parking, easy…read moreto find. Front concierge grey haired lady was super nice and efficient, explained things clearly. Easy to know when my number was called and where to go. The man who did my license photo and MA Real ID was awesome. I would give a 5 star for those people and maybe a 4 star for the website, where it is not 100% clear how to do the out of state title and reg. And here is the one star part. I have never been made to feel SO stupid SO fast by anyone. Nobody in my family or friend group would EVER speak to a stranger the way the lady at counter 1 talked to me - like I am an idiot, when yes I made a mistake in an answer, but she acted like I was an imbecile and like I was going out of my way to make her life harder, when the opposite was true - I went in so organized, hoping to do it all right, polite, cheerful, kind, and open, ready to have a good transaction. So first she wanted to know why I couldn't do my reg and title AFTER I had my 10:40 appt and I explained someone at her office already said I should do it beforehand. So she was pretty pissed about that and didn't want to help me. And then she asked "Do you have a MA credential" and I said "No, I just have CO," and she was pissed about that, but she started entering my SSN and she said "You DO have a MA credential, why didn't you tell me?" and I said sorry, that I haven't lived here in 20+ years and I didn't understand that she meant did I EVER have one, and then she kept saying how I was wrong, making extra work for her, and she could SO EASILY have just said "It's OK hon, no big deal," but instead she said "I ASKED you three times, I can't believe this, I'm never going to get out of here," (mind you it was still like 9:15 am) and then she said "I ASKED you if you ever had a MA credential" and I said "I'm sorry, I thought you meant a current one," and I was absolutely shaking with adrenaline but didn't want to make a big deal because she had all the control over whether I could complete my task so I just stood calmly. After a few moments of her doing the tasks on her end, which she did quite efficiently, and me getting my breathing under control, I did get to write the check and I said thank you, and I got the license plates I needed, and I said, "I'm sorry this was so much more complicated than you wanted," and at THAT point she was like "It's ok, thanks for your patience, bye honey" and all that stuff, but I was still struggling not to cry before my license photo an hour later. Maybe she has some issue where she has to make people feel bad before she can then give them the gift of kindness, I hope she has a better day today.