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    Natick Service Center

    3.3 (4 reviews)
    Open 8:00 am - 12:00 pm, 1:00 PM - 4:00 PM

    Natick Service Center Photos

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    1 year ago

    Helpful 2
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    8 years ago

    Helpful 11
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    Love this 12
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    8 years ago

    Helpful 1
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    Photo of Uday B.
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    37

    8 years ago

    The staff was friendly and quick. I went there to pay pay-by-plate and the process went thru quick hassle free

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    Registry of Motor Vehicles

    Registry of Motor Vehicles

    2.6(292 reviews)
    11.1 mi

    Its the RMV. You know before you even go to one, you're gonna get soaked 9/10 times. Its going to…read morebe a real raw Colonoscopy. And it didn't disappoint me. If I ever feel like I'm not getting financially hosed at an RMV, I always feel like somethings not quite right. ( i.e. I forgot to fill out a certain form, didn't enter whatever I'm supposed to on my phone, etc. and I am doing something illegal.) My love of the RMV aside, this location is bright and clean and more spacious than their old spot in the mall. After waiting 45 minutes in line, I finally got to see someone. His name was Ben and he was actually such a nice, patient, helpful guy. I really appreciated his kindness while I was trying not to have a total Tuna Melt down while trying to get what I needed done. Long story short, I got what I needed done. I just appreciated Ben. And I feel I am 100% in the right to be angry, confused and annoyed whenever I go there. Long lines and you have to overpay whatever the heck you need. But every once in a while, you get a really nice guy who has a tough job yet was nice to me and I really appreciated that. Everyone that worked there seemed nice for whatever that's worth.

    Alright, we had some ups and downs here. Context: I just moved to Mass from Florida and needed a…read morenew DL and to register my car. When you walk in, there are two lines: one for people with an appointment and one for people without. There's two stations for two workers to help with those lines. First time I went, I just asked a couple questions (what do I need to bring for my appointment in a couple days, etc.). Was about 45 minutes until close so I waiting maybe 10 minutes in a short line to speak with someone (very nice and knowledgeable) Second time I went, my husband and I both had appointments. We got there about 30 minutes early to our appointment and waited those 30 minutes in the "ready to go" line. The customer service line was already to the door (it was about 11 in the morning) and there was only 1 worker at the counter and they only pulled from the customer service line. Once we finally got processed by the customer service counter and got our numbers, we waited for about 30 minutes each to be called to a counter. The worker I had was FANTASTIC. We chatted and laughed and she was so sweet. Turned out a form from my insurance agency for my car was incorrect so she let me step away to the computers and get it fixed so I didn't have to make another appointment and said to come back to her once I had it right. MEANWHILE, my husband was getting yelled at by a different worker on the other side of the counters. She told him he couldn't get anything done that day and he had all the wrong stuff. THANKFULLY the manager heard her yelling at him and started helping him. Not sure if I have advice for anyone who needs to go to this RMV, except bring a book or something to do while you wait around. Advice for the Watertown RMV: Maybe don't let people who yell at others to work there? Didn't seem like that person got reprimanded at all for going at it towards my husband. (Side note: the manager did see him getting yelled at by this worker, so maybe there were consequences later on? But I did continue to see her walking around after he was done.)

    Photos
    Registry of Motor Vehicles
    Registry of Motor Vehicles - Now we know why nobody answers the phone at the DMV!

    Now we know why nobody answers the phone at the DMV!

    Registry of Motor Vehicles - Line @840a (opens @9a) Nice woman @top w/her back 2 wall greets u & reviews ur paperwork 2 ensure u have what u need b4 u get in line

    See all

    Line @840a (opens @9a) Nice woman @top w/her back 2 wall greets u & reviews ur paperwork 2 ensure u have what u need b4 u get in line

    Registry of Motor Vehicles

    Registry of Motor Vehicles

    2.9(87 reviews)
    21.7 mi

    Ok, so the RMV as an institution is bollocks, certainly. Their website is awful, many of their…read moresystems make no sense. For instance, why don't they allow appointments for new vehicle registration? I guess they figure same day service is needed? I think they should have a better system. Also, why don't they do that on Saturdays? Evidence of how badly their systems function is the length of the lines outside before the RMV even opens. People know they need to take many hours off to do this. Anyway, I do want to give credit to the person I presume was supervisor when I went this morning. He was helpfully checking people's paperwork who were in line. It's incredibly frustrating to stand in line and be told you don't have the needed info so I very much appreciate this courtesy. He also gave a clear announcement and warned that not everyone was likely to be seen due to staffing levels. While extremely frustrating for those waiting, I still commend supervisors for clear communication. It's so rarely done and ultimately reduces mistrust and anxiety. So thank you, sir, for treating people like humans. So lacking these days!

    The new Braintree RMV visit was quick and painless. But, the office is located in a remote part of…read morebraintree, Must have a vehicle to get there. I will use the Boston RMV in the future. The experience rated only one star. The actual services rate 5 stars.

    Photos
    Registry of Motor Vehicles - RMV Braintree -- 10 Plain St, Braintree         Interior

    RMV Braintree -- 10 Plain St, Braintree Interior

    Registry of Motor Vehicles - Self explaining...

    Self explaining...

    Registry of Motor Vehicles - RMV Braintree -- 10 Plain St, Braintree         Storefront

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    RMV Braintree -- 10 Plain St, Braintree Storefront

    Natick Service Center - departmentsofmotorvehicles - Updated May 2026

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