A part of the job interview process at the USPS located in the lobby of The Longwood building has to be a single question: "How much do you hate your life?" - if the answer is "I hate everyone and everything" then you automatically get hired. I am stuck coming to this post office location often because my work takes me into the Longwood Medical Area. There is ALWAYS a lineup because of 3 reasons: 1) They don't open when they say they will. The window says they open at 8:30AM, but whoever actually opens the post office operates on vacation time. They roll in whenever they roll in, which I have seen to be as late at 8:45AM. 2) They are the laziest employees in history. Seriously. Sylvester takes 5 minutes to type in one address. Branden is too busy watching YouTube videos on his phone. Lady is too busy eating her lunch at the register to look up and see the lineup forming. 3) They take extended breaks. I have been in line for 30 minutes (no exaggeration) and someone leaves their register when I arrive to "take a bathroom break" and doesn't come back for a half hour. This USPS location is the epitome of "government job security." No one cares about customer service, and you annoy them when you ask them to do anything. Avoid this location if you can, and go somewhere where the staff don't hate you. read more

US Post Office - They should make the "Next Station Please" sign here permanent. The staff are ALWAYS on a break. It's a joke. - Post Offices Near Me - Roxbury Crossing, Massachusetts

This post office is ok and I would only come here for convenience. As other yelpers have mentioned, the postal workers here are rude and not friendly but they are able to get you in and out in a timely fashion. If you want someone who will do your packaging or give you a huge smile, go to another location. So it's not my go to post office, but they get the job done. read more

US Post Office - Outside view - Post Offices Near Me - Roxbury Crossing, Massachusetts

The people there are always so nice. I am always met with smiles and they keep the line moving quickly. Most of the negative reviews are probably from impatient people. read more

Convenient location, but they are understaffed. I arrived 45 minutes before closing time and within 10 minutes was told to leave because the person she was helping had customs forms and it would take until 5 when they closed. So I guess go super early and don't assume that they will help anyone who's been waiting in line. read more

Update: Ok. I was a little harsh in my initial review. The clerks are pretty nice once you get to know them, but this place is definitely in need of some renovations. read more

I was serviced by Branden, he was efficient, checked my ID for my package and thanked me for my service. The line moved quickly and the other service woman was kind to the people in her line. I would like to hope that the others writing reviews aren't writing based on stereotypes or perceived biases about this post office. Though small, it was efficient and the workers were friendly. read more

US Post Office - The actual address is at 1575 Tremont, connected to The Longwood Apts. - Post Offices Near Me - Roxbury Crossing, Massachusetts

Terrible terrible terrible customer service. There is a reason they only have 1.5 stars. They close at 1:00 on Saturday even though their door and online says 2:00! They will not let you ship anything past 1:00. They are very rude and obviously don't care about customers at all. read more

Completely unprofessional. Abrupt and rude. Branden at the front desk was hitting on the customer in front of us. Only good thing was that the line was short. read more

I am not one usually to write a negative review about a place, especially one that I've gone to plenty of times in the past. Wow though! What a horrible interaction! Stay away if you can! The two older gentleman who work behind the counter should be given therapy or be retired and given pensions. They're rude AF all because I had my bicycle with me and brought it inside. They treated me like I was some sort of terrorist. Then a young man who appeared to work at the office was on his way out. When I peaked through the blinds to make sure my bike was still leaning against the outside of the building. He decided to come inside and bitch me out in front of everyone else there, assuming I was racially judging him. I've had too many bikes stolen in Boston to trust ANYONE who goes near my bike. If that young guy is reading this, You don't know me and I don't know you. I understand why you would have been offended, but I was not judging you! Mike's said, I'm traumatized by having as many as 5 bikes stolen from this neighborhood. Next time take a deep breath maybe! Chill out, do whatever but don't take your anger out on a customer! read more

I don't know how the guy with the dreads has been there this long. I swear I don't go there just because of him. I rather drive to another city. He is unprofessional. I needed to urgently ship something out so gave it another chance. This time I greeted he did not greet back. I said thank you have a nice day he said nothing back. He sits there with a miserable face just getting paid. I will never use this post office again until he no longer works there. In the past he was not helpful as I was not knowledgeable of shipping and prices i asked questions and he kept a serious face I rushed out of there. Very poor customer service. He needs to be reviewed and retrained. read more

So let me start by saying that I virtually never write negative reviews, but I just came from this post office and I am APPALLED. If I could get negative ratings, I would. I was trying to send a small parcel to Germany. I've already had trouble in the past with filling out the wrong label, so I went to the counter to just make sure I had the right one. Apparently I didn't, and a man named Sylvester gave me a customs form and nothing else. He wasn't friendly but not rude either. So I go back once that's done and was speaking with the other agent. Let me say, I have never seen more eye rolling, sighing, and general belittlement in my LIFE. He told me the form was wrong, even though that's what I was given, and I had to do another, all while acting like I was probably the stupidest creature on earth for not knowing. I then asked for tracking, and he said that was totally different and couldn't do it, again with the same absolute piss poor attitude, blaming it on other employees, not offering to help at ALL. I tried to be polite as possible throughout the exchange, saying please/thank you and trying to go out of way to do it correctly in the first place, and I do not feel I deserved that treatment in the slightest. I finally just left saying, it doesn't matter! I am really just furious. I have never been treated like such an incompetent person, totally not worth his time, etc. I will definitely be making a formal complaint. read more

I was treated awful at the post office in Mission Hill by the woman behind the counter she seem to be the boss she should retire if she doesn't like her job read more

Worst post office ever. A ten page paper wouldn't even be enough to describe my horrible experiences here over the past two years. The staff is beyond rude. I tried to mail a package with delivery confirmation and they told me to get out of line to fill out my receipt. I responded by saying no thanks the electronic receipt will suffice. I mean, that's all I needed at every other post office I've ever been to. They wouldn't have it. Yelling, screaming, my package thrown back at me, etc. I left and filed a complaint. I was told I was right and didn't need to fill out the form and the staff would be notified of the process for delivery confirmation. I then went again a month later. "Oh this again! No, just leave. Go somewhere else". I said I was told I don't have to by upper management. "We have our own rules at this office". Whatever. Another complaint filed and another assurance that the issue would be addressed. I just avoid this office now. It's not worth the aggravation. Also, when it's time to close, they lock the front door so no one else can come in and then they help the people who are already in line. Great, that's fine. What's not fine is that someone then needs to unlock the door for you to leave. Talk about safety issues if there was a fire! The employee did not care when someone pointed it out. read more

nice neighborhood po. For those writing negative reviews,,. Go back where you came from or go south to the down Dudley po. but really this is a cute location. The staff have been there for a while and I have built a good rapport. read more

This USPS location is extremely small and is part of a very big residential building. The lines are always extremely long (8-10 people) and there are only 2 stations which is probably the biggest reason for the long wait times. As far as the service goes, the workers generally seem apathetic and work quite slowly. They are not particularly nice or rude....just indifferent. I do like that this place is near a lot of the residential buildings since it is a short commute to pick up any packages that were failed to be delivered. read more

I was so appalled by this place that I logged into yelp which I haven't done in years to write a review. Walked in at 2:40 this afternoon and waited in line for AN HOUR AND A HALF to mail a package. 17 people in line ahead of me and 1 person working taking his sweet time. In my first 20 minutes in line I counted only 3 transactions done. How is this even possible? ! Avoid this USPS location. I would have walked out of my way to a ups store if I knew the wait would be that long. read more

I felt compelled to write a nice review for this store because I went there for the first time today and, based on the other reviews, expected the worse; yet, my experience was nothing but good. First of all the location is great, the store is well-kept and the mature gentleman who helped me was nothing but efficient. Everything went smoothly, I don't get the negativity. I often read bad reviews for USPS stores online but I personally have never had a bad experience at any store. In fact I find all these stores quite charming and part of the unique 'color' of this country. Furthermore, because of how ubiquitous they are and the redundancy that that creates, they ensure uninterrupted service even during the most difficult of times (such as this and also following September the 11th). I mean every review is ultimately tentative and could theoretically change if someone has a particularly bad experience, but my first experience there was quite good. read more

Worst customer service ever received in lifetime. Prefer going to another Post Office if you can!

Let me start off by saying that this is THE WORST Post Office I have ever been to. I had received a package and they couldn't deliver it because they needed someone to sign for it, so I rescheduled it for Saturday because I work during the week and wouldn't be able to sign for it. I was at home all day on Saturday, but I received no package or any word from the post office. As a result, I called and they told me to come in to pick up the package. So, I went in yesterday to get the package and first off all, the employees working at the store were by far some of the rudest people I have ever met. Basically, they told me they had no idea where the package was and then they abruptly kicked me out of the store without being able to ask any follow up questions. I hope I never have to deal with this post office or the employees who work there ever again. PSA: if this is your local post office...good luck. read more

I've never experienced such horrible customer service. The older man with the glasses and the guy with the dreads that work there lack customer service skills. Asked for a refund and they acted like the world was ending, so ridiculous. If you hate working and having to help people, get a different job. read more

Customer service - 0 out of 10 Friendliness and politeness - 0 out of 10 Come to this store to send package with prepaid label. No body helped me to pack my package. Personal was very unfriendly. Even don't want to come back to this store again. read more

It may not be one of the "Best" Post Offices. But it isn't the worst! A LOT of the reviews on here are very biased. I personally love the service I receive from Sylvester. He is very polite, He may be a lil older. However, I've seen that man deal with some of the RUDEST customers. He has been at the post office Servicing customers for a VERY long time. He's very PROFESSIONAL unlike some of the other employees at the job. Don't let these biased reviews mess with you. read more

This is literally the worst post office ever. EVER. The customer service is just TERRIBLE. I groan every time I come here but I am forced to go here because it is near my school. otherwise, I would try to avoid at all times. Why can't they change the employees? They always act so rude and condescending. Ugh read more

Rude. Just so rude. The employees didn't help at. RUDE! They saw I needed assistance and did not get off the chair behind the register to help at all (they just stayed on their cellphone). If possible go elsewhere to send a package. read more

The absolute worst Post Office I have ever been to. I unfortunately go here often because of how close it is to my home. The staff there is consistently rude. Abhorrently rude. Especially an elderly black man that is usually working there. Leaving there always leaves a bad taste in your mouth and puts you in a sour mood. Avoid if it at all possible. read more

Slow, surly, staff. Two clerks at maximum. Frequent line. Also, this place has no automated teller, which I would far preferred to use. The machine is both faster and friendlier! Really, you are better off driving 10 minutes out of your way or paying extra to FedEx/UPS if it means avoiding this place. The below story exemplifies my point: I came to the post office to send a Priority Mail flat rate package. They had out the boxes but no labels. There was nobody behind the counter- one customer was at the counter waiting... and waiting. I decided to just write the address on the box (there are To and From spaces). When I entered the line, there was still nobody at the counter. One worker walked by and did not help. The worker helping the customer finally came back, but they entered into a long conversation about how he couldn't help the customer for whatever he was there for. Meanwhile the second person sat down, so I went up to him. He saw my package, handed me his tape and told me I would have to tape it up (any other USPS the clerk has taped it up for me). Then he said I would also have to put the address on a label- which he handed me. I would have been happy to do this had he been there when I was seeking a label! This worker then proceeded to go to the back where he had a lengthy discussion with someone else about Tom Brady. Meanwhile I had to wait for the worker with the other customer. When I finally got to him, he processed the order. When I asked to scan the label with my phone (this was an Ebay order and they have a scanner to add the tracking info), he covered the box with his hand to prevent me. He said that pictures were not allowed at the post office. Throughout the rest of the transaction, he continued to tell me how it was illegal for me to take pictures. I may be wrong, but I do not consider scanning the shipping label to be a picture. Nor do I think the law is intended to prevent this practice. Nor do I think Ebay would encourage illegal behavior. Nor has any post office ever prevented me from doing this before. Regardless, he was rude about it, and I do not feel the need to ever return to Mission Hill's post office again, even in times when it is the closest one. read more

I met one of the rudest and most crass employees here. If there's an award for the worst service this post office will certainly win with no opponent. I don't comprehend how people who get paid more than so many people act so apathetically unmannered when they're unprovoked!! Try working in a sweat factory so you can appreciate your privileged life a little more. read more

I go there because it's close to work and convenient. Unfortunately, some of the people that work there are rude and unprofessional. Today, for example, I requested a delivery confirmation with my letter and the person behind the counter (a woman) said with a nasty tone "you should have filled out all of that before coming here". I explained to her that I never had to do that before -- usually, they stick the little green thing on the envelope and give me the other half, ask me to write down the zip code so I remember where it was going. But she went on to argue with me "no, not here, these are the rules". I would have been fine with her telling me that if she used a friendlier tone. Way to make people joyous in this holiday season. The funny thing is, even though she sound annoyed that I was taking too much time at the counter by filling out the info like she insisted, she took more than five minutes ringing me up because she didn't know what she was doing and had to get help from another older man, show seemed to be having as bad of a day as she was. In short, if you don't mind risking having to deal with unpleasant people, it's fine. It provides all the services you need at a USPS. The lines are long during lunch time but other times, it's pretty empty. read more

Read the bad reviews. They are extremely accurate and I don't have much to add, except for one example: I was there on a Saturday (maybe a year or so ago, but this is a good example) and leaving just before noon. They locked the door, right in the face of a young woman holding a large square box. I looked at my phone: 11:59! Even if it said 12:00 or 12:01, she was right at the glass door holding a large box. I drove her to Brookline Village. They're open until 3 or 3:30 and their customer service is about 1,000 times better. Definitely go there. read more

The workers aren't that bad to me personally, but I have seen them be rude to other people while I've been in there. The guy Branden with the stocking cap on his head and baggy true religions is a real piece of work. I've seen him acting like he wanted to fight a woman just for asking him a question that got on his nerves. read more

Lady T and Brandon have been nothing but nice to me every Saturday. For those posting negative reviews, just stand in the lobby on a Saturday morning and watch the crudeness and disrespect they recieve. Please make their day better by speaking politely and saying thank you. read more

The workers are unfriendly and unhelpful. Their body language is overtly hostile. I was taken aback by their rudeness.

A friend of mine sent one piece of paper twice from this location ,second time with certified mail, both times got lost. The stamp date was one week off!! When I called usps , they opened a case but never followed up with me.When I called again, they said they can't escalate the case . They suggested to ask a person who sent the letter to go to that post office and follow up in person. Never had such an issue with any other post offices in MA during 11 years of living here . I wish somebody from USPS read these reviews and do something about it. Avoid this place if you want your letters/packages. read more

This is the worst post office in existence. You're better off traveling further just to avoid these people. The stank attitude from everyone there will definitely set you off, plus they're really slow so you'll be waiting in line for what seems like days. Just. No. read more

I write very few reviews but this place deserves one--and by that I mean the lowest possible rating. The people here are absolutely the most nasty, surly, unhelpful and abusive workers I have ever dealt with on a semi-regular basis. I do not understand how they are allowed to keep their jobs, honestly. If you have any choice, go elsewhere for your postal needs. read more

I sell stuff on ebay so I frequented this USPS a lot.. until I got so good at guestimating weights I just used the blue boxes instead. Anyway, prior to that, I had to suffer at this USPS which has the rudest, unhappiest, and slowest service I've ever encountered at any government office (yes, I have ebayed in other cities and gotten to know their post offices too). The elderly gentleman is a hard ass. 1 oz over and he makes you pay for a new label. Really?! I think I should earn bonus stars for guesstimating so closely! On a second occasion, forced me to sign the back of my credit card so he could process it. How is that even a security measure?! (Different issue that needs to be taken up with the government). They also randomly open late occasionally when their employee oversleeps and they also sometimes lock the front door before 5pm so no more customers can enter because they want to get out on time. Not cool. Glad I don't have to deal with them anymore read more

While the one star reviews are amusing, I feel the need to step to this post office's defense. I haven't been here many times, maybe half a dozen times over the past few years, but I have never experienced mediocrity or incompetence that was particularly remarkable compared to any other post office I've ever been to. I have never been treated rudely or unreasonably; in fact I have found the employees for the most part to be polite and pleasant. read more

I really don't understand all the bad reviews on this post office location. I have been going her for a few years to send packages, letters and place money orders. I have never waited very long and I have always had friendly, helpful service. This is a great post office in that it's an easy walking distance from the orange and green line train as well as the 39 and 66 bus lines. I have waited MUCH longer, regularly at the JP post office on Centre St. This place is great! Don't worry about going there! read more

Went there at 8:50AM on a Tuesday and they were closed. No notice or any other indication. Ridiculous and shows why USPS is bankrupt.

My experiences at the post office have been mildly frustrating. Most infuriatingly, though, is the fact that their drivers seem to feel like it's okay to park in my clearly-marked off-street parking lot and leave the vehicle for up to an hour. read more