I'm too frustrated to find the words to describe just how disappointing this business is. Always…read morejust use the post office if you possibly can make time during their limited opening hours. UPS is infinite in its ability to make up ridiculous rules and charges. And, it seems from what I have observed, they exploit their front-line counter staff. You cannot buy one of their boxes and package up your item in their store. You must give it to them so they can package it and change you $20. You cannot bring your box already packaged no matter how securely or nicely; they'll find a way to claim they must repackage it and charge you more. It's not really the $$ that bothers me; it is the principle of the thing. Every time I have to use UPS I leave feeling swindled.

So pleased with the hours and service of this location. I needed a Sunday morning location to mail…read moresome things back home, and the person staffing was so friendly, helpful, and informative. I was a little apprehensive because of some of the other reviews, but I have nothing but praise for the person working here Sundays. Also--if you print your shipping label ahead of time yourself you do save some money.

I could not be happier with my experience at Intelligent Office - Boston. As an entrepreneur having…read morethe right image for my business is important and Intelligent Office delivers! From the 617 area code for my business number, which believe me is a big deal, to the Financial District Address to the ultra professionalism of the staff I know my business is in good hands which allows me to do what I do best, run my business! I would highly recommend that any business needing a mailbox, outstanding administrative support, conference rooms, part-time or dedicated office space should contact Intelligent Office - Boston. You would be doing your business a disservice if you didn't.

From the owner: Intelligent Office of Boston offers 14 offices, all with expansive windows, and some with views of…read moreBoston Harbor from our 17th floor suite. We also offer three conference rooms that can be configured in many ways to meet your meeting or training needs. Our building has many amenities, including 24-hour secure access, high speed Internet, underground parking, an on-site restaurant, and a prestigious address.

Sayyam was awesome, beyond helpful and quick!…read more 10/10 experienced on a Saturday. Thank you for your help!

Small store that's always full of packages. The store isn't kept up very well either - supplies are…read moreunorganized, floor is dirty, etc. I do love how quick and easy it is to process Amazon returns here!

I used this business for years when I was in need of a p.o. box (mailbox)…read more Billy and his family are some of the nicest people in the city! Helpful, kind and funny! I noticed a negative review and just HAD to speak out! That simply has to be a reflection of the customer, not this business, because I had nothing but courtesy and professionalism during my years as a customer at Mailboxes and much more. Seriously... Sandy Tobin

I shipped 4 large packages from here to Los Angeles August 15. The estimated time of arrival via…read moreFedEx ground delivery was about 7-10 business days. I just received my last package a week ago...ALMOST THREE MONTHS LATER. I spent over $400 to ship my things across the country in a timely manner. I called at least 3-5 times every week trying to locate my packages because the original tracking numbers were bogus. The staff there didn't know where my packages were for weeks, until finally someone discovered them sitting at another facility. I spoke with Bill, the manager/owner and he never had answers for me. When I called and left messages or emails seeking new tracking numbers, my calls were never returned. Bill became annoyed and rude, at times, when I would call because he was "sick of dealing with this". Trust me dude, I was too. Now that I finally have all my belongings, I have inquired about a full refund as I certainly did not receive the service I paid for in the timely manner it was promised. Once again, I have yet to hear back from Bill. Worst customer service I have ever experienced. This place is a joke and Fed Ex will hear about how poorly customers are treated at a company they are affiliated with.

Since package theft is continuing to trend upward, having a personal mail-box on The Hill has…read morebecome essential. We love this store, the staff and their services. We so appreciate you. Happy New Year!

Had a great experience shipping a sensitive package here. The workers helped me find the correct…read moreparcel type to pack my shipment and quickly got me on my way. I appreciate that they include the tracking number so you can ensure delivery. Cost seemed appropriate, but I think the website doesn't have all the options available in store (from the website, I was under the impression my shipment would be $40, and it only turned out to be $15).

This store is under new management. Polite, but TERRIBLE customer service…read more I called first. But nobody answered. So I figured they were busy. I drove up just to see not a single customer. I needed a notary. No notary on Saturdays I ask Why didn't you answer the phone? He says, "I guess the phones not working" Truly unbelievable!!

new owners lots of staff no waiting nice uniforms owner helped with a billing problemread more

Here today! This…read moreUPSP Store is close to my hotel and close to Boston Logan Airport, I frequent here to return my Amazon packages. It's in a horrible location but the staff is nice. The location is horrible because it's always congested, you'd better be handling some quick, in-out business because parking is only 15 minutes per signage. Both times I've come, I've seen a wrecker truck hidden in plane site watching and timing. It's also difficult to get out because of the ridiculous traffic uuug, the way I've learned to handle the traffic here in Massachusetts is do unto others as I would have them do unto me AND simply be patient. What I mean by that statement is, when other motorists signal to get over/out etc render kindness to them. Be patient when needing to turn left or get over and others will do the same for you. I'll play a game with it, I'll say out loud "Who wants a blessing by allowing me to get over" sure as my name is Nikiba, someone will in fact hear me in their head and be so kind ask to let me pass, out etc. Here today! There tomorrow!

Be careful!!! if you use the UPS at Neptune road East Boston.. ALWAYS.. ALWAYS make sure they give…read moreyou a receipt. I went on 03/24 and 10/24 and drop off packages but they did not give a receipt. They never got delivered and disappeared. I tried to talk to the manager but he is never there and he did not contact me back even I left my info for him to do so. I finally opened a claim with UPS directly and they did not pay me because I didn't have the receipt. if you have the same problem contact this number 18007894623 and open a complaint against them. I think this is happening on daily basis.

" in the heart of Boston " Nice to have this ups store in…read morethe heart of Boston ma ; USA . Where you can at your fingertips have everything you need to mail something. The service requested ; was mailing things back to Amazon . Plus mailing a letter . Prices are still reasonable for the service . You really get the value of primer delivery and also the ability to track the package , for the fee . Parking is limited but manageable. The staff is very helpful, and attentive. They will get you everything you need and answer any questions. No question is too small , lol ., ask away ....

The service here is great. Very friendly and helpful and efficient. Great self serve options tooread more

I went in Tuesday to fix my autopay not making a payment. The person who set it up did it wrong. I…read morewas treated rudely by the postal worker at the counter. The supervisor helped me out. I made a payment. I received acknowledgement from the USPS of the payment. The money was taken from my account. Tonight I received an email from the USPS I canceled my autopay and use of the P.O. Box effective tomirroe even though I'm paid up for the next three months. The screen for setting up payment took fifteen minutes to load at 230 Mbps. I'll consider myself screwed out of three months payment by the USPS. I'll go looking for a private mail box service tomorrow where they have less rude people and actual customer service.

I needed help with a lost package and Cheryl was amazing! She looked through the entire back room…read moreto find my package (and she did)! Not sure who to contact about this but she deserves a raise! She was super helpful and kind.

Amazing resource for Newton. Friendly. Efficient. No one would leave without getting the best…read moreservice. I have been going here for years. Haven't been to the PO in many years.

Tom is always super helpful and goes out of his way to make it as easy for his customers as…read morepossible. He is the epitome of excellent customer service. I moved out of the area and wish we had someone like Tom running our local store. Thank you Tom!!!