FED EX EMPLOYEES STOLE MY SONS IPHONE. I am submitting this complaint and request for immediate…read moreinvestigation regarding a stolen package delivered by FedEx on 12/19/2025, following a failed delivery attempt on 12/18/2025. On 12/18/2025, a FedEx delivery driver (distinctive facial tattoos; photographs from footage attached) attempted to deliver a Verizon shipment containing a new iPhone valued at over $1,200 to my residence in Oak Hills, CA 92344. We were not home at the time. Our home surveillance footage clearly shows the driver in possession of a package in normal, intact condition, with no visible signs of damage or tampering. The driver left with the package and left a delivery notice. The notice later blew off the door, and I was unaware of the attempted delivery until after the subsequent incident. On 12/19/2025, the same driver returned with the package. At this time, the box was extremely light and clearly tampered with--the tape was partially detached, the box improperly folded, and the condition was materially different from what is shown in the surveillance footage from the prior day. Photographs of the altered condition are attached. Upon arrival, the driver initially attempted to obtain a signature from my 12-year-old daughter. I asked what I was being asked to sign for, noting that the package felt unusually light. The driver encouraged me to sign, stating that packages like this require signatures due to fraud and that he delivers light packages requiring signatures all the time. The Verizon labeling was not visible. Relying on his statements, I signed and immediately brought the package inside. Upon opening it, I discovered the box was empty, containing only packing paper and a Verizon receipt for the iPhone. I immediately confronted the driver before he left the property and informed him that the package was empty. During this interaction, he repeatedly referenced widespread theft and "shady activity" at the Bloomington facility, stating that many workers there steal packages. He stated because I had opened the package, I would need to resolve the issue directly with Verizon and that there was "nothing he could do." It has been a world of trouble attempting to replace this phone. Given the circumstances, I find it highly concerning that: The same driver handled the package on both days He was aware of the package's original intact condition He attempted to secure a signature for a clearly empty and tampered package He failed to disclose the obvious condition of the package He openly acknowledged systemic theft at the facility where he works At a minimum, the driver knew the package had been tampered with and failed to follow proper protocol. There is also a reasonable basis to suspect his direct involvement. He also submitted a photo of a note left on my door the day before, as the proof photo of delivery... not the ripped open package. This package was the only Christmas gift my son was receiving. As a result of this incident, I have spent hours dealing with FedEx, Verizon, and the Sheriff's Department. A criminal report has been filed and BBB complaint as well. I have been relentlessly pursing Verizon's through investigation into the matter as well. According to them they have knowledge the package never left the truck and will be holding those responsible accountable as well and requesting footage from the truck. I will be making sure someone is held accountable for this and will post everywhere and anywhere I can since I can't get ahold of anyone at the Bloomington facility

Very shady stuff going on at this location. Orders constantly getting "lost"…read morecode for stolen.

Their service has improved since COVID. We use them to send shipments to Amazon since they are a…read morepartnered carrier. We use them for nearby inbound shipments as well. We get great rates compared to other carriers such as Roadrunner and they have always come through. Getting an account with them gives you better rates (even better than the Amazon partnered carrier rates). We have not had problems with billing, damage, shortages, or overages. Our account rep is Julian Routt. Good dude.

Trash company. Horrible service. They do not answer claims. They will give you false ETAs. Customer…read moreservice is rude and trash, the most help they do is refer you to their website. Their wait time is 20 mins for trash service. If you need a job done right, avoid Central Transport

I love doing my dmv services here. So much faster and easier. Lady knows her stuff. She'll tell you…read moreexactly what you need so no going back and forth.

Kindy quirky lil shop but very friendly and line moved pretty fast. I needed a notary, it was fast,…read moreaffordable and also they sell a bunch of odds and ends even had some pretty good selling budget colognes up by the counter !!! ill go back if i ever need something else from there.

I stopped by the UPS Store to return a few Amazon items and honestly forgot how convenient the…read moreprocess is. The Amazon drop-off system is so easy. I always choose return to UPS store if available as option for me. It's too easy! You just bring the item with the QR code and use the self-scan. No printing labels, no packaging stress, nothing. I was in and out in just a couple minutes. The staff is super friendly and efficient, and the whole experience always feels streamlined. It's one of those small conveniences that makes a big difference when you're running errands. If you do a lot of Amazon returns, using the UPS Store drop-off is definitely the easiest way to do it. If you have mail shipment that requires supplies and requires items to be weighed, this is a shop for all those needs. Always a pleasure to do business here. Services can be pricey but that is expected. This place is convenient in more ways than one and you pay for that. I like this neighborhood store. I'm always in and out in a flash!

I live almost an hour away now and still haven't moved my UPS mailbox because the staff here are…read morejust the literal best and I trust my mail with them. I have so many packages delivered and they always take it in stride. They are always helpful, friendly, and just make the task of picking up my mail less annoying. Whoever does the hiring of this store has done an excellent job.

This location is not in the best location because the parking is horrible…read more The return service for Amazon here is quick and convenient. The customer service is absolutely amazing. The people here are patient and willing to help. I've never bought anything here so I'm not sure on the value of products. This is a ups store, mailbox location, and return center

Friendly staff and fast service…read more I used their service for Amazon returns . With their quick service there's never a long line

Laura is the driver who delivers my packages, almost on a biweekly basis. She is very courteous…read moreand always has a smile on her face when she stops by. She takes extra care of the packages, knowing that we the customers have paid quite a bit of money for them. Also, when she does deliver the package, she has my 84-year-old mother to contend with. And Laura does a very fantastic job with the delivery here at my home with my mother. So, I want to thank Laura for her generosity in helping my mother with my rather large packages. If I could double the stars for Laura, she would be getting 10 stars from me instead of 5 stars. Because she definitely deserves it. Thank you listening, and please take care of Laura in the future. She is one of your biggest assets that you have.

FedEx has had my delivery for the last two weeks. Nothing has been updated about my delivery in the…read morelast two weeks either.

I will update after full experience, but as other yelpers have mentioned here, there is something…read morewrong with this service. For my Costco online purchase, I gave all of my delivery and contact information, because tforce freight were supposed to contact me about shipment. They never did, but on their website they say they contacted "consignee" and arranged for shipment and a date was set. That's concerning when you know you didn't talk to anyone, because you wonder if they have proper info to deliver a large item (a gazebo in this case) or worse have talked to someone who is posing as you to get your item. I'll be waiting on Monday at 8am (to 4, huge time span!) to see if it comes. I hope I'm not in for what these other yelpers have experienced, but it's feeling very familiar so far. As the other reviews have wondered, how do people stay in business, when they they do not operate as promised (we will contact you, schedule with you, deliver when we say we will, etc.)? I'm pretty tolerate these days about people saying they will be late or have to change plans due to low staffing or delivery issues, but when you can't reach people or are told incorrect info w/o any notice, it's a different story. Communication goes a long way! Update: Turns out, right after I wrote this, I pulled up my front blinds and they left my couple thousand dollar gazebo in my front yard two days early completely unannounced, so it sat outside overnight! I'd wanted it delivered to the back alley to take it in a wide back gate. Instead we had to move 800lbs of wood filled boxes through a small gate and to the backyard; my dad risking his back and me hurting my big toe. This is why PLANNING is important! And what would have happened if it was stolen, when they said it was being delivered on Monday on their website?

An absolute mess of a company. No customer service action. A grossly disorganized mismanaged…read morecompany. Should be sued in a class action for the fraud they are committing. TFORCE freight is now the company that handles UPS freight. They should be ashamed of the way they do business and it is quite possible that what's going on behind the doors could be fraudulent or criminal. They scheduled my delivery and have ghosted me for over a week and now claiming to have lost the pallets in value over $3,000.

This is my go to for notary and mailing needs. They are very professional, friendly and…read moreknowledgable. I highly recommend them

Great people. Always helpful Gino and his wife are…read moreabsolutely amazing people everyone should use them

With 13 years of experience driving and owning my own big rig on what I thought was my first day of…read morework and i can't believe I was under talked and under review by one of their Company drivers and I had quit my job to start working here and I have this individual telling me I don't have the experience to become a driver that is ridiculous. I really don't know if their company driver was having a bad day or family issues but he really cost me this job and I found it really unfair. I am a professional and have years experience to me it was like walk in to a dentist office and tell him he doesn't know what a tooth is.

Been working with these guys for around 15 years. They used to be very customer service oriented…read more Now a days the customer service levels have fallen off big time.

I don't know why they are so rude here. I was taking a package, the place was pretty packed and…read morepeople are just talking randomly to other people in line. One lady was non stop talking about the lowrider stamps which was why she was there. And was her third time at this location to get them and they sell out. So she gets to the front and they again sold out. And they were so rude to her . She would ask a question on when the next delivery was and before she can ask questions they cut her off. Even said next when she was asking to see what other stamp options they had. All I was thinking was I hope I don't get that lady. So I get a different worker and she tells me I could have just used the machine and not went in line. She seemed annoyed I was sending a package with her. Unfortunately there aren't a lot of post offices but do they have to be to rude to everyone.

This place needs to upgrade their network system, twice I've been rescheduled due to system down. I…read morecall BS. I've had to endure the non friendly online registration just to be cancelled twice and asked to reschedule. Oh this was for a passport appt.