FED EX EMPLOYEES STOLE MY SONS IPHONE. I am submitting this complaint and request for immediate investigation regarding a stolen package delivered by FedEx on 12/19/2025, following a failed delivery attempt on 12/18/2025.
On 12/18/2025, a FedEx delivery driver (distinctive facial tattoos; photographs from footage attached) attempted to deliver a Verizon shipment containing a new iPhone valued at over $1,200 to my residence in Oak Hills, CA 92344. We were not home at the time. Our home surveillance footage clearly shows the driver in possession of a package in normal, intact condition, with no visible signs of damage or tampering. The driver left with the package and left a delivery notice. The notice later blew off the door, and I was unaware of the attempted delivery until after the subsequent incident.
On 12/19/2025, the same driver returned with the package. At this time, the box was extremely light and clearly tampered with--the tape was partially detached, the box improperly folded, and the condition was materially different from what is shown in the surveillance footage from the prior day. Photographs of the altered condition are attached.
Upon arrival, the driver initially attempted to obtain a signature from my 12-year-old daughter. I asked what I was being asked to sign for, noting that the package felt unusually light. The driver encouraged me to sign, stating that packages like this require signatures due to fraud and that he delivers light packages requiring signatures all the time. The Verizon labeling was not visible. Relying on his statements, I signed and immediately brought the package inside.
Upon opening it, I discovered the box was empty, containing only packing paper and a Verizon receipt for the iPhone.
I immediately confronted the driver before he left the property and informed him that the package was empty. During this interaction, he repeatedly referenced widespread theft and "shady activity" at the Bloomington facility, stating that many workers there steal packages. He stated because I had opened the package, I would need to resolve the issue directly with Verizon and that there was "nothing he could do." It has been a world of trouble attempting to replace this phone.
Given the circumstances, I find it highly concerning that:
The same driver handled the package on both days
He was aware of the package's original intact condition
He attempted to secure a signature for a clearly empty and tampered package
He failed to disclose the obvious condition of the package
He openly acknowledged systemic theft at the facility where he works
At a minimum, the driver knew the package had been tampered with and failed to follow proper protocol. There is also a reasonable basis to suspect his direct involvement. He also submitted a photo of a note left on my door the day before, as the proof photo of delivery... not the ripped open package.
This package was the only Christmas gift my son was receiving. As a result of this incident, I have spent hours dealing with FedEx, Verizon, and the Sheriff's Department. A criminal report has been filed and BBB complaint as well. I have been relentlessly pursing Verizon's through investigation into the matter as well. According to them they have knowledge the package never left the truck and will be holding those responsible accountable as well and requesting footage from the truck. I will be making sure someone is held accountable for this and will post everywhere and anywhere I can since I can't get ahold of anyone at the Bloomington facility read more