FED EX EMPLOYEES STOLE MY SONS IPHONE. I am submitting this complaint and request for immediate investigation regarding a stolen package delivered by FedEx on 12/19/2025, following a failed delivery attempt on 12/18/2025. On 12/18/2025, a FedEx delivery driver (distinctive facial tattoos; photographs from footage attached) attempted to deliver a Verizon shipment containing a new iPhone valued at over $1,200 to my residence in Oak Hills, CA 92344. We were not home at the time. Our home surveillance footage clearly shows the driver in possession of a package in normal, intact condition, with no visible signs of damage or tampering. The driver left with the package and left a delivery notice. The notice later blew off the door, and I was unaware of the attempted delivery until after the subsequent incident. On 12/19/2025, the same driver returned with the package. At this time, the box was extremely light and clearly tampered with--the tape was partially detached, the box improperly folded, and the condition was materially different from what is shown in the surveillance footage from the prior day. Photographs of the altered condition are attached. Upon arrival, the driver initially attempted to obtain a signature from my 12-year-old daughter. I asked what I was being asked to sign for, noting that the package felt unusually light. The driver encouraged me to sign, stating that packages like this require signatures due to fraud and that he delivers light packages requiring signatures all the time. The Verizon labeling was not visible. Relying on his statements, I signed and immediately brought the package inside. Upon opening it, I discovered the box was empty, containing only packing paper and a Verizon receipt for the iPhone. I immediately confronted the driver before he left the property and informed him that the package was empty. During this interaction, he repeatedly referenced widespread theft and "shady activity" at the Bloomington facility, stating that many workers there steal packages. He stated because I had opened the package, I would need to resolve the issue directly with Verizon and that there was "nothing he could do." It has been a world of trouble attempting to replace this phone. Given the circumstances, I find it highly concerning that: The same driver handled the package on both days He was aware of the package's original intact condition He attempted to secure a signature for a clearly empty and tampered package He failed to disclose the obvious condition of the package He openly acknowledged systemic theft at the facility where he works At a minimum, the driver knew the package had been tampered with and failed to follow proper protocol. There is also a reasonable basis to suspect his direct involvement. He also submitted a photo of a note left on my door the day before, as the proof photo of delivery... not the ripped open package. This package was the only Christmas gift my son was receiving. As a result of this incident, I have spent hours dealing with FedEx, Verizon, and the Sheriff's Department. A criminal report has been filed and BBB complaint as well. I have been relentlessly pursing Verizon's through investigation into the matter as well. According to them they have knowledge the package never left the truck and will be holding those responsible accountable as well and requesting footage from the truck. I will be making sure someone is held accountable for this and will post everywhere and anywhere I can since I can't get ahold of anyone at the Bloomington facility read more

FedEx - Same driver delivering a now compromised ripped open package the next day and encouraging my signature for it - Shipping Centers Near Me - Bloomington, California

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Very shady stuff going on at this location. Orders constantly getting "lost" code for stolen. read more

Every time I have an order scanned in here, it takes forever to receive. I had 2 packages scanned at 2 am and have had no updates since, and it is 5 pm. read more

I have issues almost every time FedEx delivers to me! They are the absolute worst and if I could choose to not use them ever, I would. That is not an option sometimes so that said, this time a gentleman named Chris Morgan helped me out! He went above and beyond to get my package as possible! It's about time someone knows what the heck he is doing and can make magic happen for this lousy company! He should get a raise and get scouted to go work for a better company! If it wasn't for him, I would still be waiting for my package! Of you have to use this company, when you have an issue look for him to solve it! He gets 5 stars however, the company gets one because I cany go lower. The final driver was good too! CM gets 5 stars! read more

I don't know what it is about Fed Ex....but there is always a problem! Every time something gets shipped to me via Fed Ex, the package is either delayed or lost. There is a guarantee that it will be delayed. Never had I ever had a package arrive on time with Fed Ex. I haven't had this many issues with other carriers. It's always Fed Ex. So once again, I have an issue with Fed Ex and a package that needs a signature. Ok no big deal, they try delivering it on the 1st day at 10am. I'm not home because I'm at work. On the 2nd day, they try delivering again.....around the same time as the day before. Obviously I'm at work. You would think they would try a different time. Ok after that try, the package doesn't get scanned. So now it's been 4 days, and tracking info still shows what happened 4 days ago. No update, nothing. I'm thinking it's lost. So now, I have to start the headache of filing a complaint, and eventually get a refund for the item I ordered. Thanks again Fed Ex...as if I have a lot of time on my hands to deal with this! read more

if I could give a zero I would. I had a package come through this facility that is supposed to be a Christmas present. It showed up there on 8 December and has not left the facility as of the 17th. When I called the facility. They told me, "it's lost" a claim with the company so I can re-order. However, this item is no longer in stock and I cannot re-order it. read more

I've had some really bad service out of this facility, to the point where I won't order anything shipped via FedEx. On May 5, 2025, I was to receive a Tascam 32-2 reel to reel tape deck I ordered. The FedEx driver carried the 45lb box upstairs, instead of using a hand truck (dolly), and dumped it onto the ground, in front of my door. The front face of the reel to reel was severely damaged, and the main board inside was no longer useable. I contacted FedEx corporate, but they could care less. A used front face, and main board cost me $520! Ever since then, their delivery service to me has been really spotty. I just ordered some almonds from nuts.com. They shipped it FedEx. The first day of delivery 12/13/25, their driver claimed he couldn't get in the building, but Amazon drivers deliver on a regular basis without problems. On 12/14/25, their driver got into the building, but refused to deliver my box to my apartment. Instead, he left the box on top of the mailboxes, in the entrance, for anyone passing through to steal! Effective immediately, I will no longer order anything shipped via FedEx, as their service is well below substandard, and their corporate office does not care! The picture of the box on the mailbox is their delivery driver's photo that he allegedly delivered! read more

FedEx - delivery photo - Shipping Centers Near Me - Bloomington, California

I have had a package delayed here for days without any updates. When I called FedEx support they could not give me any additional information. Now I just have to sit here and wait for two weeks until I can file a missing package report with the shipper before I can get a refund. read more

Very disappointed with the service, they at first didn't even give me a date for my order, every stop before that it did but once it arrived here it began to lie. The first time it said it would arrive on June 16th, then it said it would arrive on June 17th but it didn't and before the day was over it switched to "on it's way", and ever since I've yet to get an update. Customer service was no help as well, I couldn't even get a update from them and they told me to make a claim that I couldn't make because of how the order was made, before sending me to some random website. Never again through fed ex, I'd rather go and walk to the store instead. read more