I had a package that says was delivered but when i checked my mail box (i live in a condo) they put a key in there to open another slot which was supposed to have my paclage but didnt.... 0 stars for that. But then i put a service request in, Jennifer called me and aaid shed help get my package to me and call me back to follow up. She did end up following up and i did recieve my package. Im very thankful. I was gonna leave a review on the survey but then it didnt allow me after the call so here it is. Thank you for making that so easy Jennifer. Usually when things happen like this, which it happens more often than it should, its difficult but this time was great 5 stars. And then also 5 stars Daniel Vargas for helping me out as well and looking into it when I had called earlier today. read more

I don't know why they are so rude here. I was taking a package, the place was pretty packed and people are just talking randomly to other people in line. One lady was non stop talking about the lowrider stamps which was why she was there. And was her third time at this location to get them and they sell out. So she gets to the front and they again sold out. And they were so rude to her . She would ask a question on when the next delivery was and before she can ask questions they cut her off. Even said next when she was asking to see what other stamp options they had. All I was thinking was I hope I don't get that lady. So I get a different worker and she tells me I could have just used the machine and not went in line. She seemed annoyed I was sending a package with her. Unfortunately there aren't a lot of post offices but do they have to be to rude to everyone. read more

This post office is pathetic! Long lines , bad customer service! They wait on one customer then they put their closed sign up at the window and walk away! Now you're down to 2 open windows on a Saturday midday makes no sense poor management! read more

If I could leave zero stars I would. Drivers are worthless. I had a package that was supposed to be delivered Saturday June 6th. Sender printed out my address clearly and somehow the driver took it back stating "insufficient address". I needed my product no later than this coming Wednesday and now that will not happen. Worthless drivers and worthless customer service. read more

This place needs to upgrade their network system, twice I've been rescheduled due to system down. I call BS. I've had to endure the non friendly online registration just to be cancelled twice and asked to reschedule. Oh this was for a passport appt. read more

LAZY!!!!!!!!!! These girls (even though they are old grown women) are so rude lazy and disrespectful. I am handicapped and they absolutely did not care. They also talked badly about previous customers who were in line. As they were walking away they would talk crap about them. The United States should be so highly embarrassed to have lazy workers like them representing the company. All of them need to be fired and hire friendly kind happy to be there working people. read more

Idk why you guys have a number its always on busy when you call. I wish they could answer the phone and stop losing my mail

Black lady with glasses is beyond rude and lazy. To put it nice. Shouldn't work if you don't want to do your job and just yell at customers and give them attitude. read more

I experienced a prompt and hassle-free transaction at the self-service kiosk when mailing a self-addressed package. read more

US Post Office - Early morning drop off - Post Offices Near Me - Fontana, California

Horrible service with an even worse attitude. I will never go back to this location. The woman was rude to everyone. I stood there and basically watched her make rude remarks to everyone she was in contact with. read more

Always friendly and attentive service. We appreciate the advises and tips on packaging, processing returns along with ease of navigating lengths of time/days of the packages arrival. Thank you kindly everyone! read more

Shitty service. These people will NOT answer the phone. Don't even bother calling them. You're better off just wasting your time having to go in and face the people that don't know how to pick up a damn phone when it rings. Lucky to even get a star. read more

I've been having the same mailman for quite some time.. he gives such great service..He's always smiling and greeting, and is efficient giving an overall great experience. His name is Jim and I am grateful to have him as my mailman. He definitely deserves appreciation and acknowledgement.. read more

This guy Thomas behind the desk needs to be fired from his duties, absolutely disrespectful to my wife from the very beginning, these people need to learn customer service!!!!!!!!!!! If you have an appointment you better get here an hour early to fill out paperwork!!!!!! read more

Bad experience! Workers need to be fired nothing but lazy people ! All they do is talk I have over 40 packages and they denied my packages it was a lot for them to even do don't come here if you guys have a business not just that but they started me to question what's in my package and what app do I sell from they Keeped touching my bags and squishing them! Which my products were being affected ! Guys worst place ever to ship been doing this for a year never had this problem until now they don't care about there costumers imagine behind doors with ur package ! Dont trust it guys go to the base line st , San Bernardino! read more

Unbelievable how this envelope was crammed in my mailbox. The mailbox is big enough for this envelope so it was not necessary to do that. The calendar inside the envelope was so damaged. Not cool. read more

US Post Office - Damaged envelope. - Post Offices Near Me - Fontana, California

This place still sucks 3 years later let's start with how dirty it is.. The lack of the postal personnel wanting to help you because they're too busy running their mouth with each other... But more importantly the carriers I do not know how many times I have watched On my cameras The postal worker not bringing a certified letter to my door and just sticking the paper in my mailbox... I have very very important missing mail... I agree with the government wanting to lay off post workers get people in who actually wanted to do their job and make good money doing it not these Lazy one.. It kind of pains me to say that my Grandpa was supposed to work for 40 years where they have the little bags that they pushed around a little cart from house-to-house read more

The absolute worst service ever. They are rude and even though we have been back 9 times since our mailbox has gotten broken, they keep saying they don't have any of our mail. A constant waste of time and now I feel like we will never get our mail read more

Honestly, the city of Fontana is not considered an upper class town. This post office building fits right into the esthetic of the community. However, the workers in this post office are friendly, helpful, bubbly and personable. I come in and get the service I need and for that, I'm appreciative and have no problem returning. I highly recommend them for the quality of service alone. read more

Am surprise no one pick up the phone.what service, bad customer service its 3 minutes just phone ringing.

I go to this place 5 days a week to ship out packages (been 2.5 yrs+) all the clerks are very friendly and kind. Easy parking+ Mail boxes and 1 self-machine in the hallway. Several kinds of Priority mail boxes are displayed in front of the door. Opens at 8:30am-5pm! Very crowd at 4pm- close time! read more

US Post Office - Usps Priority mail boxes - Post Offices Near Me - Fontana, California

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Never open on time. I sometimes literally see them unlock the front door to enter them lock it back 20 minutes after the lobby is meant to open. read more

I stood in line for 30 mins waiting to purchase stamps but all they had were green monster stamps. So I purchased postage stamps from USPS.com but 1 week later they are delayed in shipping somewhere without a delivery date. Found out I could order the same stamps for same day delivery from Amazon! read more

US Post Office - Post Offices Near Me - Fontana, California

Our community mailbox was vandalized about two months ago. As of now, no one from the post office has come to fix my mailbox. I have contacted USPS only to be told that they do not have an estimated date as to when it will be fixed. The post office is extremely lazy, and it is unclear as to what they actually do. I have had numerous complaints in the past, and none of them were taken care of. Pathetic I would give them zero stars if I could. read more

The usps driver knew my package was destroyed. And didn't say anything. He dropped on my porch so fast. He sped off. Im glad it was just dog treats. Im sti upset read more

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Horrible customer service at this location from Toya. Was told to go use a kiosk because she did not want to help customers today. Instead Toya spent her time kicking out homeless people who pay for mailboxes to get their benefits. Toya need's retraining and a class on compassion for those who are in need. read more

Had to drop by the post office to ship off and item I sold on Mercari. There was plenty of parking and not much of a line when I showed up. Shipping my item was a breeze since I had a prepaid label. I just handed over the item, they gave me my receipt and that was it. Smooth, simple process, couldn't have been any easier. read more

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I was picking up mail to find no one available at the mail pick up door. I rang the bell 3 times and waited about 3 minutes and no answer. I got in line for some help, having to wait for an employee on her phone. I explained my situation and the employee said, ring the door bell and someone will help you. I explained that I tried that and asked if she could help. The employee replied saying "ring the doorbell and someone will help you out." I returned to the door and rang the doorbell again. At this time 3 others were in line and also ringing the bell. After 5 minutes, an employee opened the door and said "Ring the bell only once." It is wild that these folks handle out mail on a daily basis. read more

I would like to rate this place for 5 stars because all of them are awesome! My favorite manager Angela and my favorite deliver Gladys. My zip code is 92336, I have a lot of packages once a while, and they are always being patient and so helpful to me and my family! They are great people! My best place ever! read more

For the employees to not be gossiping when there's plenty of customers waiting in line

I went in there yesterday, these post office people have personal issues going on at home at take it out on others. Packages get returned because people are lazy, and once they get confronted they want to be petty. I wanted to speak to a supervisor but was told my Tameka no one was there and no she couldn't give me a name either. The rudeness of her, so much happened that this Can go on Aside from that I went to report it, Tameka, big girl at the register automatically didn't wanna be there and was "helping" this Hispanic lady long story short she didn't help the lady and asked the lady if she knew how to read as the lady pleaded for help several times. Tameka even called her stupid , customers in like and everything. I stepped in and helped her. Valerie who I believe was a supervisor, magically appears after i was told no supervisor was there and she was the kindest don't get me wrong. But the lies of these lazy, rude employees needs to be put to a stop. This post office already has ridiculous bad reviews and no one addressed this. This is insane read more

I went to this location to send a package the clerk that assisted me was very nice. She provided excellent service. The package was going put of state and it arrived to it's location in a couple of days in perfect condition as I had shipped something fragile. I had a very good experience. read more

Our mailbox got broken into and it took six months for them to fix it. Meantime, we have to git and pick up our mail waiting 20-45 minutes for someone to answer the door. Crappy service. I missed a delivery and was told on their website redelivery wasn't available. Why not? I dread ever having to deal with this post office. read more

My husband was hired there to work for the Christmas season. The Post Master Maria, and the supervisor Jessica, were super disrespectful and did not pay my husband ! They worked him 7 days a week, and 12 hours a day, and did not properly pay him. Jessica, was disrespectful and hung up in our face because we asked for his check. They owe him well over 2,000 dollars. read more

BAD customer service :( put his hands in my face and told me to "calm down" . the man that intercepted me on my way to speak with Maria about lost mail was named Mo and he was so disrespectful. Interrupting me so much that i couldn't finish my sentence and insisting i take actions that i TOLD HIM i already did. after i asked him to stop interrupting me and let me finish he insisted that I needed to "calm down" and take his advice. and when i told him to get his hands out of my face he actually said "you can't speak to me like that".... umm speak to you like requesting you to respect my personal space?? i can't do that?? uh wtf. can anyone say Misogynist? anyway he also threatened to kick me out bc i kept him telling to stop cutting me off and let me talk. idk how they get business done there tbh. read more

I see all the negative reviews and I don't get it. I've never had a bad experience with the post office itself or my mail. Occasionally I get other people's mail, but only a handful in 30 years. Our community boxes were vandalized and it was replaced within 2 weeks. And it's much better than the 30 year one anyway. The only rude people I've encountered are the customers. The only reason I'm not giving 5 stars is because there is always a long line. read more

This is not for the office itself but for the mail carriers/deliver persons. Lately when they drop off packages at my residence, they wouldn,t go all the way to my door but just toss in my flower bed? Ahhh sprinklers! Come on! But the last package I received was all the way next to the driveway(again in the flower bed) near the garage door. Unless I had come out of my garage I wouldn't have seen it but definitely visible from the street for someone to steal it. Is there no sense or pride in their delivery . Is it just laziness that they can't walk all the way to my door where no one could see it to steal or my sprinklers to damage it. They don't have any instruction or training for proper delivery? I will post every time this happens in the future, until it is corrected and employees are instructed how to safely and competently do their job!! read more

Rang the doorbell several times, no answer. I asked who I think might be the manager because he came out to help a customer. He just said "It's closed". If it's closed then put a darn sign so we won't be standing there like idiots!!!! Learn some customer service skills!!!! read more

I have been going to this post office for over 10 years. The ladies at this post office are rude. They act as if they are doing us a favor by waiting on us, especially Toya. They definitely need customer service training. I was there recently at approximately 10:00 a.m. and only one window was open which was fine since at the time, only 3 of us were waiting in line. The employee helping a customer took so long, the line got longer and longer, and she completely ignored us. After waiting in line for over 10 min. Toya walked in, I assumed from a break? looked at the long line with a frown, and told the other employee she could go ahead and leave. By then the line was almost out the door and I was standing in line for almost 20 min! None of them even acknowledged us. So rude! I was about to walk out, but then it was my turn. Toya was polite and thanked me for waiting but it would have been nice for her or the other employee to say something to us while we were in line. Two days later I returned to drop off my family's ballots and a package and as usual the line was out the door. I wasn't sure where to leave it and Ms.Toya was sitting at the counter entering info. on the computer. I stood there for a couple minutes, and she completely ignored me. I said excuse me, is this where I should leave this package? and she didn't have the courtesy to make eye contact with me. She said yes, and kept on typing. I then asked her if I could also leave my ballots at the same counter, and she answered yes without even looking to see what I was asking about. Customer Service at this location sucks and I won't be returning. read more

Went in today 6/25/22 with my elderly Aunt. We weren't to sure what we needed to do. I had explained My Aunts situation and told the young lady my Aunt was being taken advantage of by a crook who we can't get out of her house. We asked about a PO Box and "General mail". Toya was the young lady who helped us. She's very polite with patience of a Saint. She took her time and explained things thoroughly. She told us what our options were and what would be best for my aunts situation. Thank You So much Toya for all your help and understanding.... read more