I had a package that says was delivered but when i checked my mail box (i live in a condo) they put…read morea key in there to open another slot which was supposed to have my paclage but didnt.... 0 stars for that. But then i put a service request in, Jennifer called me and aaid shed help get my package to me and call me back to follow up. She did end up following up and i did recieve my package. Im very thankful. I was gonna leave a review on the survey but then it didnt allow me after the call so here it is. Thank you for making that so easy Jennifer. Usually when things happen like this, which it happens more often than it should, its difficult but this time was great 5 stars. And then also 5 stars Daniel Vargas for helping me out as well and looking into it when I had called earlier today.

I don't know why they are so rude here. I was taking a package, the place was pretty packed and…read morepeople are just talking randomly to other people in line. One lady was non stop talking about the lowrider stamps which was why she was there. And was her third time at this location to get them and they sell out. So she gets to the front and they again sold out. And they were so rude to her . She would ask a question on when the next delivery was and before she can ask questions they cut her off. Even said next when she was asking to see what other stamp options they had. All I was thinking was I hope I don't get that lady. So I get a different worker and she tells me I could have just used the machine and not went in line. She seemed annoyed I was sending a package with her. Unfortunately there aren't a lot of post offices but do they have to be to rude to everyone.

I loved seeing the promotion for the Lowrider stamps. The involvement of staff bringing their…read morepersonal cars out to promote the release was excellent and created a great community atmosphere. It was a very memorable and thoughtful touch. Our community is lucky to have a team that goes above and beyond to create such a positive experience.

African lady is VERY RUDE. I asked a question about a P.o. box which is my first time and she…read morestarted talking to me like I'm stupid. I hope they fire her.

This is the worst post office I have ever been to. Only one clerk was working and she took forever…read more They need to either hire more people or have more staff available.

They never answer the phone. And now they want me to write an essay to explain the fact that I…read morecalled and they never answer.

My first time at this post office, the building is gorgeous. Parking is risky just because you're…read moreon a main street. My issue is the employee assumed I stole my packaging that I use to ship out orders.. First of all, I have no idea why she would even think that considering they didn't even have the same packing I had in their store. And she asked me multiple times "How do I know you bought these, you could have taken them and took them home" Extremely disrespectful. I had meta glasses on, and recorded the front and me walking in, so the evidence is there that I didn't steal anything. And if you're postal worker, you're most likely aware of resellers who use platforms who provide the sellers with USPS supplies such as the poly mailers.

I had to drop off a package at ups i found out after talping my box and seeing the shipping return…read morelabel lol totally my fault. This building is beautiful, historic building, appears to be downtown by transportation hub. Lots of ppl who using public transportation for work, great hustle and bustle. The old gentleman was pleasant and made me laugh after he pointed out UPS NOT USPS LOL. The parking is dangerous, cars are swiping by at high speed, big busses and trucks not a safe parking location. Stay safe coming here.

Really nice store in Downtown Rialto. Great customer service. Anyone shipping packages via SpeedX…read morethis is the place for you. I recommend 100%

Been coming here in years for printing and notary needs. Very warm and friendly reception by staff…read more Place clean and organized. Bulk of business is mails and packages.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

Not charge $3 to drop off a FedEx package that has a pre-paid label. Guy was just rude.read more

I can confirm that they charge $3 for a package that already has a prepaid label on it. Employee…read moretold me don't worry I will give you a tracking number. Don't go there.

WOW - this place goes above and beyond! I had a package that was supposed to go to my relatives…read moreaddress. It was an Amazon package that was re-routed to this location (his old address). Amazon is tough to get an answer, but this location reached out to me directly and tracked me down to get me my package. This is a phenomenal customer service experience. I would definitely look to this location if you need help with shipping and mailbox services. A+

Email service was cheaper then fax. But nobody gave me prices so remember to ask what the prices…read moreare for the type of service you need when it comes to the postal side of the business. So boom they get only 4 stars for their lack of communication/service fees. Besides that this place has and does what you need when it comes to postal and pharmacy. And at least customer service is pleasant. Just ask for prices!