Unless you want your time wasted, I don't recommend talking to or being helped by Kelly. She's a heavier set, white woman probably mid 30s that failed to communicate that the person doing passport walk ins is on vacation. Leaving a review to spread awareness to anyone else that doesn't want their time wasted read more

Always busy. Not enough staff. The girls here are always nice but as you can see overworked and under staffed. read more

US Post Office - Every time going to the post office! A line out the door to pick up. Looks like they need to hire more staff to help. - Post Offices Near Me - Phelan, California

First time going to the post office in Phelan. I was a little nervous reading Yelp reviews and seeing a lot of people go in. However, the line moved pretty fast. Most of the people seemed to be picking up packages. I had a document to mail. I probably could have bought stamps and not need customer service, but I wasn't sure how many I needed. The woman helping me was very nice. I'm sorry I didn't get her name. Very organized and pleased with the experience. read more

Terrible service all the way around!!!!!!! If they aren't loosing packages, they're to lazy to actually put our packages in the mailbox instead leaving a slip. It happens almost every time we are looking to receive a package. I've had a few packages lost and never found. The largest mess up on their part was giving my package to someone else while I had the slip still. Isn't their protocol to scan a package, check ID and take the slip from you ? Well they clearly don't always do their jobs correctly and someone else got what I paid for. Lori was rude to me when I questioned her on how it could've happened. This post office is a hot mess and they are slow as heck. I wish people wouldn't work for the public just to have attitudes and feel like they are on top of the world. She ain't the only rude one there. HUMBLE yourself ladies!! Worst post office ever!!! read more

Jody was amazing!! Best employee here by far!! She was efficient and most importantly treated us great. Best customer service ever!!

It is sad when the carrier puts mail in the wrong rural boxes repeatedly. We received our property tax bill, which resembles a rax refund, opened, stapled shut, and "wrong address" written on it. No, it wasn't the wrong address, the wrong box. To top it off on the very same day, we received a pick-up slip dated 15 days ago, went to pick item up, and it had been picked up!!! Hummm, I have slip, they ID to pick up, allegedly, how did whoever get it. Thanks, USPS!!!! Birthday present gone! read more

Very pleased with your Postal Service! Clean, professional and quick service ! Mail delivered on a timely fashion and what mail goes out is received quickly. Thank you all for running a smooth and sterile process! read more

Kelley, I appreciate you going out of your way to get my mail. I also received my Drivers License today. This means the problem has been resolved and I am certain You had everything to do with resolving the issue. Thank You to All the Staff at Phelan Post Office. You always do Your Best at Serving Your Customers! read more

The staff here is pretty awesome. Everyone in this office is great to work with to pick up packages. Great service all around. I am a little bothered by the doors being chained shut. I have not been able to get my mail because of this combined with my work schedule. It has been. Over two months since I have been able to get my mail. For the price I pay every six months I should be able to get my mail. Not wait till a time the office is open. read more

Poor and rude customer service once you finally make it to the counter. They have a horrible practice of scanning packages showing them as available for pickup or delivered when you look up the tracking number on the USPS Website. When you get there it's common to get the 'packages have not been sorted yet' and gives the customer attitude likes its their fault for following the website's information given. read more

I like the employees but the post office in general is a scam. I pay money for a PO BOX for the very purpose to have my mail and packages held for me at the post office. I have been having issues with certain UPS packages from Amazon being refused. Well I finally found out why. Its not UPS it's the fricken post office. Regardless of the fact that I pay them money to hold my packages and mail, if they are not making a part of the shipping costs from the sender they will refuse the package. I spoke to a local UPS driver and was informed of the truth. Rather then the post office hiding this and saying they do not know why packages get returned to sender. Its because they don't accept them! Total BS. I'll be moving my PO BOX to another place when my next bill is due. read more

I love our post office. They handle it well even during the crazy season. Sometimes they are overwhelmed but they know what they're doing. I can always get out of there at a decent time. No matter when I go read more

I am legally blind and I need help to buy a money order ,and the clerk Kelly is not accused of theft but she failed to send my ands my friends mail ,resulting in late charges for credit card payments, she also informs an outsider if we use the office ,that is violation of privacy to release the business that we are doing ,by informing Barbara who was a former employee that option to accept early retirement ,that was on about 2015,and I strongly belief that Kelly is retaliating ,that with an order to stay home and with the money order issue we have to keep on going to the post office makes it aggravated assault ,and then not mailing the payments is presenting dishonesty and discrimination against the blind that this action confirms that this employee makes us to mail our bills elsewhere, that is personal because she has being dishonest for the last five years Based on complaints raised by consumers {retaliation the late fees and credit reports are the damages based on such hatefull practice ,that this issue About the dishonesty by employees was also action in 2015 https://www.vvdailypress.com/search?text=phelan%20mail%20theft&start=2 Residents to take mail complaints to senators PHELAN -- Residents are continuing to speak out about what they suspect is internal mail theft at local post offices, and they are taking their grievances to state senators this month, Phelan resident Mike Simpson Rogers said Friday. Rogers has been vocal about his unhappiness with the community's postal service, and has held two meetings and a protest to raise awareness. He previously told the Daily Press that he is frustrated with not receiving packages, receiving them late and having them damaged... Apr. 24, 2015 Meeting scheduled in Phelan to discuss mail issues Residents have scheduled a community meeting for 7 p.m. Thursday at the Rose O'Leary Community Center to discuss solutions to mail issues and possible mail theft in Phelan and surrounding High Desert communities. Phelan resident Mike Simpson Rogers contacted the Daily Press Wednesday and reported that multiple packages that he expected to be delivered to his mailbox at the Phelan Post Office have never been received. He said that the packages had tracking numbers and were reportedly received by the post office, but never made it to his mailbox... Apr. 8, 2015 Hundreds of rural mailboxes broken open Residents are frustrated after hundreds of mailbox break-ins in rural areas of the Victor Valley. Many rural residents get their mail from large community mailboxes, which include dozens of individual boxes. The boxes have become a target for vandals and thieves who may be attempting to steal residents' identities. Oak Hills resident John Curley said Hesperia Post Office employees told him there is nothing the post office can do after break-ins left boxes unusable in his community, and mail will now be held at the post office until residents can pick it up... read more

Jody was very helpful in getting all my questions answered about passports. Also helped we with forms I needed. She was extremely nice and helpful to my family. Thank you Jody for being a light at the post office!! read more

They are kinda off the beaten path for a post office but for the area I guess it makes sense. I came here for my mom who lives on the border of oak hills and phelan but has phelan mail. This is a long drive for must people in the area and it gets busy in the afternoon. read more

US Post Office - Post Offices Near Me - Phelan, California

My resident city is too small . But When I lived of here over13years I like phelan and pinonhills do know why?? Most regident peoples so kindly and sweet Even post office worker They are attentive read more

I have had several packages marked as delivered to my (locked) box. Upon opening it with provided key there was no package. Because the postal service shows the item was in fact delivered I am unable to recover the loss from the seller. Despite the USPS admitting it is a known problem that others have been complaining about, they also did not cover the value of my item. I placed many calls and almost all the staff were unhelpful, with contradicting information. I give two stars because at least one employee was straight-forward about what's happening and tried to be helpful -- albeit they didn't actually solve anything for me. I wasted countless hours between the postal service and eBay until I reached the point that my $140 loss just wasn't worth it. Somehow I even managed to get suspended from eBay because they thought I was trying to scam the seller by pleading with them to contact the post office and make an insurance claim and refund my money. Truly, the days of "the customer is always right" have become "the customer is always wrong"... ahh -- I digress. On the upside, one of my Amazon purchases was looted as well, after the "locks were changed" (makes one wonder if it's the mail delivery person themselves?) -- and unlike eBay Amazon just sent me my item again, no questions asked, no hassle. read more

Jody is such an amazing person she helped my family and I with our passport. She has the best customer service I've ever seen !!!! We need more people like Jody in this world. read more

Jody has always been extra helpful to me and I look forward to doing business with her assistance in the future!

First off a few years back they had a horrible woman who worked behind the counter. She was always trying to start a fight? She is finally loooooong gone! Thank Goodness!! The service is now five star. One of the counter lady's is kind of Depressed but still does the job. read more

This post office "looses" mail all the time. Of course, its always packages or greeting cards that appear thicker than usual. This has been happening here for years in my experience and I am sick of it! A few times when I had tracking numbers they would come back and tell me the package had been put in the wrong box. They just cant seem to get it together. Furthermore, on a Saturday not too long ago they told my mother they were too busy and could not go to the back to get her package and that they would only be putting out ones that fit into boxes that day. Very unsatisfied in my experiences read more

Nice and clean, friendly staff. Well equipped with shipping materials. The lady at the counter told me how to forward mail to someone else and was very nice. read more

Worst PO by far. Rude employees, late deliveries, and constant theft. everytime I order something it sits at this office for 2 or 3 days before it hits my mailbox, if I ask them to check they deny and have an artitude. read more

Jody made the passport process for me and my two children so simple. She was knowledgeable, friendly and helpful. Superb service!

This post office goes above and beyond for me every day. I run a business from home and wouldn't be able to have the seamless days of shipping without these lovely folks. :-) They always go out of their way for me and are very sweet. I actually have had wonderful help and service consistently for a few years now from all of the employees here. I think that in general people all reflect what you show to them first so if you go into any situation with a bad attitude, you're likely to get it back. I always am nice and polite and they are always genuinely nice and polite back. Another huge plus is that I've never had an incoming package missing items and I get several large shipments each week. The few times where a package was damaged in transit, it still was never missing any items. HUGE PLUS!! They are honest here!! read more