You know what is really sad today? It's sad when somebody makes a mistake, they deny it, and then they don't take accountability or try to correct it, and they are the manager, Rosa. This just happened to me at the Chandler location and the manager Rosa, will be the reason why I never spend another penny at this business ever again. I've been going to both locations for years. It was so simple. I ordered beef spring rolls, spicy beef broth pho, with vegetables on the side. I've ordered this particular item 1000 times. I went to go pick it up today and when I got home, I noticed a bunch of shrimp in my spring rolls, and I can't eat seafood. I had to dig the seafood out and eat what was left of a mangled spring roll. I was looking at the beef and I noticed that it didn't look like beef either, but I continue to eat it. And then I went onto my soup, I opened up the box where the noodles came in, and there were no pho noodles. It was some type of weird stirfry mix with an unrecognizable meat. So I called over and was on the phone with Rosa, and she completely denied that my order was wrong, and so because she denied that my order was wrong she refused to correct the whole situation. I then asked to speak with the manager, and she said she was the manager, and there was no one else for me to speak to. I then said that I was going to contact the Better Business Bureau because she was refusing to correct my situation, and she told me to go right on ahead, and contact the Better Business Bureau. She became extremely argumentative, cutting me off, and completely denied what I was trying to tell her. I had to disconnect my call from her and call the other location in Mesa, and speak with a manager there, to have them correct her incompetence. It was such an easy fix, I don't know what her issue was, if she was having a bad day, but the way she treated me was despicable. And she will be the reason why I never come back to this restaurant ever again. The manager at the Mesa location was very gracious, they did fix the situation by refunding the money back and apologized for her behavior, but they shouldn't have had to do what she should have done from the very beginning. I also want to note when I called Rosa to go over my order she had actually given me pork and shrimp, spring rolls, I don't eat pork, and I don't eat seafood. I thought I was eating beef the whole time and it was actually pork. I knew it looked a little bit off, but I didn't think that my order was that severely botched at that moment. This review is for you, Rosa, you need to do better with your customers. I never once raised my voice, or was frustrated or angry with her, I spoke to her with respect the whole time, but when she started to deny everything and not take accountability. I was coming back from a very stressful Doctors appointment and the only thing that I wanted was was some comfort food. Be careful how you treat people, you never know what someone is going through. Kindness and compassion goes a long way, and so does accountability.