I came in with my old iPhone. They told me it would take 2 hours to complete. I came back in 2…read morehours and they gave me back my phone with a nice & perfect new screen. Thank you!

These guys were great! They were able to fix my phone and did a great job…read more Wooooooooooo

Quick, timely service that restored the phone like new, and at a fair price. They were very easy to…read moredeal with

I've been coming here for about a year to service my PS5 and controllers, and up until recently,…read moreI've had positive experiences. The staff is usually helpful, and turnaround times are pretty quick. However, my last experience was really disappointing. I brought in my DualSense controllers to fix analog stick issues and paid $100 to repair three knobs. Just one week later, I had the exact same issue with one of the supposedly repaired sticks. When I brought it back, I was charged an additional $60 to fix what should have already been resolved. What's most frustrating is that I couldn't get a clear explanation as to why I was being charged again for the same issue. If a repair doesn't hold up after a week, that should fall under some kind of workmanship guarantee--not an additional charge. I want to continue supporting this business because I've had good experiences in the past, but this situation felt unfair and left me questioning the quality and accountability of the repairs.

Nice service with Alice! Thank you for helping me restore my line. Very good manner! She also help…read moreme set up my new phone!

this location is very unprofessional…read more 1. they forgot to set up my autopay which costed me an extra $15 for the 2nd month of service. 2. for some reason the expense for the first month showed as "Pho Hoa Noodle Soup" instead of Cricket Wireless on my credit card statement. **vey alarming** I highly suggest never coming here unless you want to waste your time, you're literally better off at any other cricket wireless location.

Made my appointment and received really Great service. Go my phones back within the hour,completely…read morefixed! I will definitely come back!

He broke the replacement screen when installing. He then refused to refund the screen cost AND the…read morelabor cost. if you use this service do so at your own risk.

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

The GOAT! Go here for literally anything phone related. I will come back every time.read more

Best customer service ever he. Was expert and what he was doing and fixed my. iPhone immediatelyread more

Quick and reliable I dropped my iPhone 15 at the gym…read more Thought it was done for 30 minutes later and $99, and it's nearly back to new. I have to admit the screen is not as clear as the factory screen , but I'm sure it will suffice as a trade-in for the next iPhone

A different Verizon store location was giving me such a hard time with something that SHOULD be…read moresimple; dropping off the old phone I had already opted to trade in. This guy Jamie at the mission location was incredibly helpful & definitely has the customers back, I appreciate you!

I have missed one payment and the account has become inactive which is fine. But when I try to log…read morein to make the payment, it doesn't recognize my number because it's inactive. So I call them up and an automated response comes to help me, it sends me a link to an AI chat assistant. At the link, I re-enter my current inactive phone number so I can try to log in and make a payment. The AI assistant responds "Hmm, that's not something I've learned yet. You can try rephrasing, or tap on the option below to chat with an agent". There is no option below to tap for an agent. I am left with no way to log in or pay for my currently inactive phone number right now.

Shout out to Tristan at this AT&T store. He and his manager was able to assist me. I was a bit…read morefrustrated with AT&T 611 over the phone, but I'm glad that this store was able to assist me. I was have trouble activating my sim over the phone and the customer service rep advised me to go to a corporate store for a sim replacement. Tristan was able to get me a sim replacement and get my phone activated. They also resolved my auto pay discount issue with his manager. I gave them a call about an hour after I got home and they were able to make the adjustment without me having to return to the store. I recommend this store for any AT&T customers. A1 service!

I've been trying to process a broken screen claim with Asurion for going on 3 weeks now. Its…read moreimpossible to get anyone on the phone that knows anything or is willing to help. I've been transferred back and forth between att and Asurion nonstop trying to get this settled with no luck. Somehow they have the color of my phone and imei number wrong. When the correct one item it changes the other and this has happened over and over again and ive processed and canceled over 15 claims over the past 3 weeks. Asurion is trash. Their customer service is outsourced and they just give you the run around. DONT PURCHASE ASURION INSURANCE ALWAYS GO THROUGH THE PHONE MANUFACTURER INSTEAD. Long story short, ill be canceling my line with att and going to T-mobile since they dont partner with Asurion.

I recently shopped (online) at Best Buy because our washing machine suddenly started leaking…read more Delivery may have come from this store or the one in East Bay. At first, we thought it was our pipes or water connections, but after inquiring with a plumber neighbor, we determined it was leaking from our washing machine. Since we had the other machine for 10+ years, we just brought a new one instead of trying to find a repair person because there's no guarantees/warranty. Happened to be around Black Friday -- so we took advantage of the Sales! Pricing was competitive, we brought a new washing machine and add on: -delivery -installation, -extra parts (hose) -take away old washing machine All with some reasonable additional fees. A few days later, the delivery guys came while I was at work, but hubby was home and all got done. One team took away the old washing machine while the other team did the delivery + install. Great communication as they were texting me with ETA entire time. I would recommend Best Buy for appliance purchases.

Horrible business and don't recommend. Came here to try on a product and it was impossible to find…read moresomeone to get help. The floor is empty. This is basically one big warehouse. Also, I wanted to try on earphones and they said that's not possible because it's a health hazard. The whole point of a retail store is that you can try things on. You need to figure that out... This is business is going downhill quickly.

Abby was the best help she deserves a raise and a promotion! I went to switch my phone and she…read morehooked me up with bomb deals! Best experience ever!