The 2.7 average makes a lot of sense. The employees were rude and we were not able to complete the transaction. Probably a mix of incompetent, untrained and just rude people. Verizon you can do better. We certainly pay enough to get good service. read more

Waiting to do a simple pickup. Two employees for entire store. They can't multi task customers it's one at a time. I'm waiting 45 minutes so far. Nobody can help the grown number of customers lining up behind me until they process this one customer!! Two ppl for one customer! read more

Horrible experience. I got a second Apple Watch from Verizon but it wouldn't get a cellular connection. I went to this store twice because they 1: somehow changed the IMEI on my iPhone so that lost a cellular connection which was not even relevant to anything. 2: they somehow added a third Apple Watch to my account that I didn't even own. Plus, the guy was rude and almost removed my first Apple Watch and claimed he knows what he was doing. Clearly not. I said the third one. Of course somehow that first Apple Watch that was at home sitting there fell off the network as well. And they couldn't even fix the original issue: the second Apple Watch wouldn't connect to cellular. Not going back to this store again as they seem to just be rude, unprofessional and couldnt even fix the issue. What a disaster for literally a product they are selling. read more

A different Verizon store location was giving me such a hard time with something that SHOULD be simple; dropping off the old phone I had already opted to trade in. This guy Jamie at the mission location was incredibly helpful & definitely has the customers back, I appreciate you! read more

Alex was quick to help me out and send me on my way. Also, the guard was very nice and helpful.

I have missed one payment and the account has become inactive which is fine. But when I try to log in to make the payment, it doesn't recognize my number because it's inactive. So I call them up and an automated response comes to help me, it sends me a link to an AI chat assistant. At the link, I re-enter my current inactive phone number so I can try to log in and make a payment. The AI assistant responds "Hmm, that's not something I've learned yet. You can try rephrasing, or tap on the option below to chat with an agent". There is no option below to tap for an agent. I am left with no way to log in or pay for my currently inactive phone number right now. read more

After waiting over half an hour to upgrade my phone, I was told they had nothing to sell me. The first salesman (Andrew) was slow but polite. The second salesman (Pedro) was first unhelpful, then quickly became irritated with my feedback, eventually escalating to downright rude. It was related to his terrible attitude that I chose to take my business elsewhere. Does Verizon enjoy being unhelpful and then rude? Avoid this store! read more

Came in. Waited to be "next" only to be told make an appointment. Cool. Fine. But the next two people who came in received service. We were hanging out just discussing what next, manager comes out, we get him to assist us. Got our questions answered. Told him the first guy not helpful, nothing but excuses. Left. Walked across to T-mobile. Ended up changing service. Felt like Julia Roberts in Pretty Woman. "Big mistake, huge". read more

Verizon - T-Mobile - Mobile Phones Near Me - San Francisco, California

Terrible experience, specifically with an employee named Eric, yesterday. My wife and I came in to upgrade our phones and he was increasingly rude and dismissive throughout the interaction. When we asked him to clarify part of the process he snapped at us that "it's exactly what it sounds like" in an incredibly condescending tone. He told us that we should just call Customer Service instead, which defeats the whole purpose of coming into the store. We ultimately left without our upgraded phones and will try another store with hopefully better customer service. read more

Pedro provided exceptional customer service from start to finish. He was friendly, attentive, and took the time to answer all my questions without rushing me. He made sure I understood all my options and helped me make the best choice for my needs. His professionalism and positive attitude made the entire experience enjoyable. Verizon is lucky to have someone like Pedro on their team! read more

The Hispanic manger an his great team where amazing helped me get my service moved from T-Mobile over to Verizon with ease an also helped me move my information over an let me know about my home qualified for there home internet will come back soon thanks guys !!!!!! read more

Great service and swift response! The staff was helpful & polite. This store has a security guard given the location.

I would leave 0 stars if I could. BEYOND awful experience. I needed a new SIM card. They gave me one and only registered half of it so it didn't work and told me I needed a new phone. Once we started talking about a new phone they were moderately helpful. I called customer service to see if there was anything that could be done and they said the SIM card was not completely registered because the guy in the store didn't do it. So while I was literally in the store the guy on the phone fixed the problem for me. read more

I made three visits to get a new phone and update my plan. Darrel was great to deal with. Walked me through my options and gave me advice that I really appreciated. Ended up saving $40 a month, getting more service and a new phone on a mulitphone policy. Appreciate the help. read more

I pu purchased phones online for the new ad being advertised for the free phones before Christmas. I have not been able to use the phones. I have not been able to call anyone. I have not been able to speak to anyone. I have been given over eight phone numbers to call and no one knows or can answer any questions including AI. I will never ever ever recommend Verizon. I should have followed all the yelp answers where everyone said do not be bothered with Verizon. Can't wait to return my phone. I give it a-20 Stars read more

I went into Verizon on Market Street in San Francisco to purchase a hot spot so that I could work from anywhere when I travel. Shayari Saha was my account representative and was very helpful and knowledgeable. She helped me creatively problem solve so that I could get started right away with my mobile office and obtain the correct products. I hadn't been into a Verizon store in a long time and was pleasantly surprised at the new offerings and free merch that was available with my hotspot. Honestly, she tried really hard to resolve my issue, and I appreciated that. read more

Verizon steals cheats and lies After restarting one of our phones on a cruise ship less than one day out we got a notice that there was some charges Immediately I called Verizon and they told me what was going on and turned back on the airplane mode. We had bought the plan on the cruise ship so we assume the next week we were using our cruise ship plan. After we returned on Thanksgiving Day I received a notice that $1,270 was on our bill After a long phone call with one person at Verizon they assured me it would be refunded but not until after Thanksgiving Three different people over the course of two more months told me and confirmed with text and emails that the fees would be removed A few days ago I was out of town and my wife was alone caregiver of a 97-year-old mother , Verizon cut off our lines. Trying to remedy the situation a gentleman at Verizon assured me they would start the phone which of course did not happen. This was an emergency situation so I had to change carriers Now they tell me they cannot even find my account because I stopped service After talking to four different people in circles this nightmare continues and now the bill is up to $1,400 There is no worse company on this planet than Verizon never use Verizon they are liars cheats and steal your money . read more

Bad experience! Waited to check in for way too long. Both "customer service" people were short with me, seemed not interested in helping me. Very dismissive. Left very upset. May change phone companies! Not good at all.. read more

Closed at 12:24pm on a Tuesday.. wtf Get it together Verizon I'm writing more so it can be posted as a comment and not a tip. read more

terrible system, terrible webite, charges for non-robot support ($10)... everything about the company and its products are junque. AVOID read more

This company lures you in with the promise of rebates that they have no intention of honoring. The customer service reps will assure you that they have taken care of everything and you will receive your rebate in a week only to be declined by their rebate center. I've been promised my rebate would be issued on three separate occasions only to be declined. Then you get to spend another two hours on the phone explaining the situation to the next rep. Straight up fraudulent way to conduct your business. read more

I have been a Verizon customer for only one a year and my few experiences with my closest store have been unprofessional and very unpleasant. The first went a few months ago when I was attempting to purchase an Apple Watch. I arrived at the store, rushing from work, with the set intention of buying it in-store since I was committed to upgrading. I arrived 15-20 minutes before they closed only to be turned away from your representatives due to them almost closing and not having time to finish the transaction before they closed. It was appalling to me that I get turned away while the store was still open, but I called Verizon and handled my transaction via phone instead. I had to wait for my watch, but I did also mention this to the phone rep who helped me with this poor experience. Fast forward to last week, I went into the store to trade in 2 phones I had recently upgraded. The system specifically said I could either mail them back or return them to the store of my choice so I chose the store closest to me for convenience. When I arrived I got distracted due to my father-in-law being in the store so I didn't "check in" immediately. When I did get redirected to get checked in, the representative George kinda smirked and laughed at me saying "we don't do trade-ins at this store". Frustrated I asked why would they send me here if I can't do it there? He did not offer much of an explanation, and just said I can help you print out return labels, but let me check in the next two customers waiting before I help you. Upset, I got on the phone with my sister who had come from Concord to help me finish this process today & started venting about how poor customer service I was receiving at this store always. Seeing me upset, George says oh no "I'm not going to help you if you're going to be rude as fuck". I was appalled not only was I not directing any of my frustrations to him, but I was also on a personal call, and he singled me out & basically refused to help me in front of a store full of people (my father-in-law included). I asked to speak to the store manager, but he claimed to be the store manager. I have never been so humiliated or upset with someone's poor customer service. Like I told him I wasn't talking to him and I was on a personal call. If he found it offensive that his store was always handling customers with such low standards, that doesn't have anything to do with me. I searched yelp reviews and found many customers complaining about the lack of professionalism. I went back in asking for the district manager's information, which he refused to give me. I told him as a customer I have the right to talk to his superiors & he went into the back to look for the contact information. He provided me with Ferdinand Arellano's email address which was not the correct District Manager according to Verizon. They also informed me that George who claimed to be the store manager was not the store manager. When I called Verizon, the rep was also very flabbergasted by my experience. He did mention that there was some sort of glitch in the system that didn't allow us to trade in in stores. That was all the rep George should've explained. He claimed it was because he was busy but busy or not there is a certain standard you should hold your employees to. My father-in-law later told me that he has had similar experiences with the reps at this store. It is unfortunate that there are so many non-English speaking customers that they probably are used to providing such poor, condescending, lackluster customer service. I wonder how many people have just thought "oh well" what can I do? A lot! Let's all show them we deserve better as paying customers. read more

(IF A COMPANY WAS NO STARS) I have been a customer with this company since August 31, 2022 , now bill is $648.46. I transferred four lines from a company that services were poor in my new area. To start I should have known better when They wouldn't accept a last name that had been changed for 5yrs. Hence Ohh Lord this was sign number 1. After going thru fraud account was set up, The port was started and when I put in correct name it should have triggered them, but Nooo. Hours on phone with Port team and company I was well on my way to disaster. Two days later no services on a phone that was not being paid for and not locked, no phone 2 days. Rep tells me well I'm not sure why its working as the port went through, I will call the phone and see if I can reach the owner in 30 mins. How Sway the line is not working!!! Finally after a few hours I was able to get it to work after being hung up on and not being called back, not to include I am the account owner. Next few days my work phone stops working, MILITARY employee, gotta have a phone. We cant get the line ported, after being on the phone again this time 3:57pm to 7:55pm. Leadership team is on the line at this time(just another name for still don't know anything, Stephanie, she tells me after saying well I'm not sure what's wrong but I cant transfer you but I will notate account. Why keep talking to her as the is NOOOOO help, all she can say is you need to speak with another department but I cant transfer you. Next day I call and a nice lady gets on the line was starting to help after I told her to disconnect ALL 5 lines Amanda started to call people in the company. Still no resolution but helping correct name and advising on when my rebate should arrive, I received the email but not the rebate. The rebate finally received after I had to request it again and call in to question it. $1800.00 is the amount so in my mind i finally have enough to get a new phone, not so much. I place an order for a new iPhone, remember I have enough to cover the cost, mo payments and no additional funds out of pocket to get the phone, what do ya know...now its a cap of 2 gift certificates or $1000.00 which ever comes first. I meet both requirements at the same time, so where is that advised, I asked. its on the web or in your agreement, can you advise what page because I dont see it ANYWHERE and I need proof. Erica the manager hung up and now I cant get my gift card value back. DO NOT PORT IN YOUR LINES STIK IT OUT OR GO SOMEWHERE ELSE!!! A FUSTRATED customer! read more

Eek! Don't bother going in here. Just call Verizon. These guys are dishonest and incompetent. They didn't let me exchange my phone a second time, because there's a "one exchange limit". He told me I need to pay for this current phone in full ($1,000) before I could get a new phone and they could buy it back at $400. What??! I called Verizon customer service and they told me that's simply not true and took care of it right away. Can I use profanities in these reviews??! The manager is dishonest and shady. Beware! read more

The worst customer service possible. Never use Verizon. They lie to you . I went I travelled overseas and called them to unlock my phones so I can use overseas SIM cards. They said they did . I returned and they never unlocked my phones so they can charge me international rates. Also in October last year I did an upgrade free of charge and to this date I did not get credited. Terrible company and useless employees. read more

I was charged an additional amount of $135.37 which, living paycheck to paycheck, caused my account to overdraw. I incurred three overdraft charges which they paid one. After three calls to them over a week, I get a different answer each time. The bottom line is we have your money. Maybe I can get a refund two weeks after the fact. I believe they will just credit to my bill. They don't give refunds without citing different rules each time. Each time I call them, I get a different answer each time. They still took an additional $135.37. read more

I had choices to make between phone companies it was either AT&T or Verizon or Xfinity or lots of choices and when I walked into the Verizon store on Mission Street yesterday I was given such a rude and unprofessional service by a woman named Elizabeth. She made it very clear that Verizon is not the cell phone carrier or company for my Internet needs so thanks Elizabeth you helped me check Verizon off the list and move on to AT&T and Xfinity as my new possible providers. I suggested Elizabeth be retrained and learn how to treat people that walk into the store with respect and kindness and act like they want our business because she made it very clear that she did not want to be there was miserable and very unhappy with her job and really is not the face of any company if you asked me because she was awful read more

I've been a verizon customer for 10 years. A deceitful xfinity customer service rep had lied to me to get me to start switching my phone to xfinity. I went to this verizon location to ask for help & alternatives having not yet installed the xfinity sim but they refused to help. Whether or not this is a corporate policy it's crazy and possibly homophobic that these men just sat there and looked at me like we can't help you. I also brought in a tablet & watch that needed 5g service & they went straight to how they can't help with my cellphone until i call corporate. Do you want the sale and 24 months of me as a customer or not? If you're not going to ease the process for me why should i remain a customer with the company you're contracting with. Maybe verizon should look for more skilled sales people read more

Avoid. Avoid. Avoid. My father died last week and I was on a family plan with him and my sister. My sister lives in New York and was able to go into a Verizon store to get her own account (took her less than 10 minutes), so figured this Verizon store could help me. After heading to the store (which took 30 minutes to get to) and waiting 15 minutes in the store to speak with someone, they told me they couldn't handle this in store and needed me to call the 611 Verizon customer service number, which would be easy. It's now over 3 hours later, having spent most of that time on the phone with 611, and I still haven't had the number transferred. My sister can't believe it, as her experience at a competent store was so different. Do yourself a favor and either avoid this store at all costs or go to T-Mobile. read more

Really helpful and respectful service on a busy Saturday. I came in with an elderly friend of the family so we could upgrade her ancient 3G phone. Pedro greeted us warmly and steered us in the right direction of the replacement phone. We were in and out of this Verizon wireless store in record time. Thanks again Pedro! read more

I tried ordering a second phone and phone line and after verifying my identity 4 separate times, they still canceled my order because they couldn't "verify" I was the one placing the order. I was on the phone for almost two hours (while at work!!) trying to resolve, to no avail. I will never recommend Verizon to anyone, and I will NEVER renew my agreement once it's over. read more

What? You think customer service here is bad?! Are you kidding me? Clearly you have not gone to the Apple store anywhere in SF on a weekend to get a phone replaced. Because if you had, you would be raving about this place and their excellent customer service. Yes there is some bogus $30 'upgrade' fee that I don't think you have to pay at the Apple store, but my time on the weekends is worth a lot... Totally worth $30 to have Angel research my options and rapidly replace my broken phone so I could maximize my time off. Bonus that he didn't treat me like an idiot as the 'geniuses' at Apple often do ( yes, genius, phones do actually break due to circumstances that have nothing to do with a person's intellect. Besides, you are not my mother.) read more

I have had this service for over 10 years and never had any problems with it until now. I purchased a used phone with an otter box from them and they sent it to a wrong address so I called them to cancel the order and went to the store to purchase what I needed. Well they sent me the phone I originally purchased to the correct address and I refused it so they sent this back. Kind you this was the middle of August, I tracked the package going back and they had it within one week. I still have not received credit on this phone and now they want to charge me for 3 phones instead of 2. I have been trying to pay my bill and they said I have to pay the full amount of 500.00 so they disconnected my phones. I have been in the hospital for over 40 days with covid and need my phone. Am on a retired pension and do not have those kind of funds to be paying out. I spoke with a supervisor Abby and said that my phones were to be restored at no additional cost this morning and to this time I still do not have service. I called again and said she made no notes as to what we spoke about U don't get it, aren't supervisors supposed to be able to get things done for you as soon as possible. Now that I call, I either get cut off or they just don't answer the phone Verizon, get your head out of where the sun doesn't shine or lose another customer read more

Your company is the biggest fraudster I have ever come across! I switched carriers two weeks ago and have been trying to get one of your reps on the phone to cancel! I cannot get through on the app or the website. Your stores all have the same 800 number and so no one answers there. You guys charged me the full amount for my three phones this month, and I have disputed that! You make it impossible to cancel so you just take more money! Greedy RIPOFF Company! read more

Verizon customer service is horrible started 2-1/2 years ago with fraud claim which I caught and notified them. They received police report and claim and never completely closed the claim. $110 charge on credit report and 2-1/2 years I have continued to follow up. This is all for 1st month service ( not even a phone) for the fraud account which was stopped on day 1 and they cannot clear it from my credit report. I was told to start another fraud claim again or pay it to be quicker. i am so done, just paid it to be done wit them but Verizon is just a crappy customer service company. read more

Great service! My iPhone malfunctioned on me, and I needed a replacement. George advised me, and hooked me up with a new iPhone right away. The rest of the staff were very warm and welcoming. I'll definitely come back to this location whenever I'm having a tech emergency. read more

I called to get help with my bIll. A guy named Chris hung up on me. Verizon can take your bill but won't help you. They left me on hold several times. I was on the phone for hours and still no help. read more

I'm truly disappointed with Verizon and their service and customer service. i thought they had higher standards when it comes to customer satisfaction but I was wrong I regret having service with them. read more

I just came in to buy a screen protector. A very knowledgeable and friendly guy named Christian helped me pick out my new screen saver. He then installed it on my phone and explained how to use the warranty if anything went wrong. He was polite, professional and definitely went the extra mile. If you need a phone or accessories go see Christian at this location read more

I was super impressed with the service and attention to detail. The greeter remembered my name and a specific request that I had and he passed on the info correctly to my assigned sales person. That sales person listened to my requests, asked questions and then followed up with the products that I needed. So rare to actually have a complete, competent, satisfactory customer experience! I didn't spend much this trip, just needed some accessories, but I'm definitely coming back when I need more product. I had a 180 negative experience in the Verizon store on Van Ness, so this was a pleasant surprise. Thank you! read more