There's a new guy with tons of tattoos I think he's Hawaiian super cute and super helpful and friendly his name is Octavo really sweet and helpful and fast ! read more

If I could leave zero stars, I would! My husband and I arranged to get new phones from AT&T over the phone, where one of those phones was to be picked up at this location. That phone ended up being my husband's. He went there to pick up and everything seemed to have gone smoothly. A few days later, his phone stopped working. He went to go ask what happened and it turns out that they reported the phone missing! Someone didn't register the serial number as being picked up, I guess. I don't know how these things work but all I know is that my husband has been dealing with a locked phone situation where he was told to call or text the manager at the Union St location everyday (he went there too, to see if they could help) for days to unlock it temporarily until the report went through but now we're being told that there's a limit to that! Also- texting the manager didn't always work to unlock his phone, by the way. Sometimes he won't get an answer or he'd get a delayed one and the phone would stay locked for that day. Very inconvenient as a working person. My husband did everything that they suggested and it seems that their advice was completely wrong at this point since he's reached the limit of unlocks. Who knows if that 10 day wait period was also inaccurate. Today, my husband stopped by AGAIN (he's been there like every other day at this point) and was told to call a number that supposedly could help him out, but it's looking like he'll need to get another phone number and phone at this point. All of this because of their disorganization! They've washed their hands of this situation and we're left with a phone that doesn't work. During this ordeal, my husband has had trouble communicating with his job and with me in an emergency situation, all because AT&T Mission can't get their shit together. read more

I've been trying to process a broken screen claim with Asurion for going on 3 weeks now. Its impossible to get anyone on the phone that knows anything or is willing to help. I've been transferred back and forth between att and Asurion nonstop trying to get this settled with no luck. Somehow they have the color of my phone and imei number wrong. When the correct one item it changes the other and this has happened over and over again and ive processed and canceled over 15 claims over the past 3 weeks. Asurion is trash. Their customer service is outsourced and they just give you the run around. DONT PURCHASE ASURION INSURANCE ALWAYS GO THROUGH THE PHONE MANUFACTURER INSTEAD. Long story short, ill be canceling my line with att and going to T-mobile since they dont partner with Asurion. read more

I have tried to get my 65 dollars I was charged for several months. They charged me for internet I didn't even have. Then 3 phone calls later and 3 representatives stating I was going to be refunded it still has not happen. This has been going on since July 6. They lie and keep your money. Thieves and look at all the money they make. Plus each call is an horrendous experience and you are on the line for hours. I will never have them again. They are just liars and theives read more

This is not about any store but strange how u can't write a review on ATT wireless !! Worse phone company ever. I hv had many many charges from these people that don't make sense. They even charged me 30 a month for a phone they had disconnected themselves and refused to give me a refund. I'm done with ATT forever. I left them June 5 th. They said no bill if you transfer by June 5. They still took 144 out of my bank acct !!although I was no longer with them !!! ATT said oh that's from May to June. I doubt they would let me pay in arrears !!! They hv always said u pay in advance biggest crooks ever !!! Now almost 2 mos later I hv a 23 dollar bill. For what. They are even threatening to put me in the credit bureau. I hv lost hundreds with this company. I even paid for a phone I did not want because they would not let me return it !! Problems galore. They will do everything possible to rip u off every penny they can get !!!! Beware. Every month I spent at least one hr monthly talking to them about my bill their employee threatened me by saying. If u disconnect your phone service I will disconnect your Uverse. They are a nightmare. I thought I was done with them. read more

If you're looking to get scammed, this is the place to go. They added services to my account without my permission and were extremely rude when I returned to have them removed. My aunt also came here to get services and was treated just as poorly. Despite purchasing a phone from them, the staff refused to help her with it, saying, "We don't know how to help we just sell." When I brought up these issues to the manager, I expected at least a basic level of professionalism. Instead, I was met with hostility and told it wasn't their job to handle "petty complaints." The lack of accountability and basic customer service is honestly shocking. I'm surprised they haven't faced serious legal consequences. Even if you think you received good service, double-check your bill. They seem to thrive on adding charges for services you didn't ask for. Be careful this place makes dishonesty feel like standard practice. read more

Have nothing but great things to say for the service Eva gave on a phone change. Got it done effectively and sweetly and was kind to chat with. A+ service and walked out happy which is like when does that ever happen when you have to go in person to finish a phone switch that was delayed over a week and fraught with issues read more

Leo helped us get a phone to replace the one that was near death. He made our shopping fun and it didn't feel like it took forever as we all had a good time. He was super helpful and friendly! read more

I went to go pay my phone service. After I was told how much I have to pay. When I took out cash. The worker said something unusual to me. The worker told me that they did not have any change at the store. I went to buy something. at another store just to get change. I returned to pay for the service, the worker said that they did not have any change. They only owed me 36 cents. The worker did not apologize, he did not say anything like, "Sorry for the inconvenience." This was on 7/5/204. This is the last time I go there. In San Francisco, you have other options when it comes to AT&T stores. What type of business doesn't have any change for their customers? Not even 36 cents. None of the workers thought of going to the bank. This was a Friday, all the banks are open. They have multiple banks at a walking distance. Why didn't any of the workers think of that? read more

AT&T Store - The store did not have any change. Not even 36 cents! - Mobile Phones Near Me - San Francisco, California

Terrible service ever! Providing wrong info to bait customers is that their job? Probably move everything to other networks

They happen to have a new employee named Daniella, she was so helpful and saved me hundreds of dollars. I really appreciate working with people like her. read more

DON'T SHOP HERE. RIPPED OFF OR $36.00 BY BRAZILIAN EMPLOYEE DANIELA . I returned a charger 30 minutes after buying on New Years Day. She spent 30 minute fiddling with different tablets, refused to give a receipt showing the return, "Its in the system." She never credited me back. I disputed charge and was denied the credit. DANIELA IS A THIEF!!!! read more

I just got the best help with my cell phone from the Verizon store at 150 B in San Bruno from a gentleman by the name of Adrian. He needs to be recognized. Like I said, best help ever. He was carrying and concerned about the problem I was having with my phone. Everything was resolved real fast. read more

Subject: Frustration with AT&T Trade-In Program Mission Location. Dear AT&T Customer Service, I recently traded in my iPhone for a Samsung Galaxy S24 at an AT&T store. The new device was problematic for me, and when I tried to return it, I faced multiple excuses from the staff. One of them must have been lying my gut tells me. I also discovered unnecessary charges on my account, which I had to call customer service to address myself. This entire experience has been extremely frustrating. AT&T don't care about their customers! I've given them multiple opportunities to put their best foot forward and they failed. As a long-time customer, I expected better. This has been the final straw, and I am now considering leaving AT&T. Sincerely, TonyTLT read more

I purchased a phone and added a phone line during the holidays and was assured my bill would be adjusted after 2 months. That has not been the case! My bill has skyrocketed and now I'm on my own having to call 611! Not a fan of this store and I'd recommend everyone to try a different location unless you do not mind being lied too! read more

AT&T Store - Last 4 billing cycles - Mobile Phones Near Me - San Francisco, California

I've been fed up with Verizon, so I popped into this store to discuss switching over. I end up signing a contract for a 13 mini. They don't have pink in stock at this location so the nice Hispanic gentlemen whose name I can't remember told me about this new service where someone will come to my house with my phone and help me set it up. That's cool I thought. So I set up the delivery for two days later. I told him I need to be called at this address because I don't have a doorbell or any way of knowing if someone is trying to make a delivery. So he takes my current phone number down. Come two days later and a little before the scheduled delivery time I get an email asking me to check in to the appointment through their service Enjoy. I attempt to check in. But as technology fails, I was unable to check in. 30 minutes into my appointment time I get another email saying they cancelled it. I try to get back into enjoy to figure out what's going on but it's still failing. I call the store i signed the contract at and scheduled the appointment at for this phone and I get Angelica on the phone. I ask her what's going on with this delivery? I trying to get through using the links and it isn't working. She talks to her manager Ramon, who then tells her to tell me that they don't do that kind of service here. Only corporate does that. Nothing is more triggering and enraging than being called a liar. I inform them I did in fact sign the contract and scheduled the delivery through one of their sales guys at that location and that I don't appreciate being called a liar. I ask them if they can pull up my account so that I can see what sales guy I was helped by two days before. Angelica says. Oh we can't pull up your account without the last four digits of your social. So I said, so then use the last four of my social. And I told her the last 4. She then puts me on hold. Gets back on and tells me. Oh we can't pull up your account without scanning your physical ID. In order to find out who helped me I had to go in. I ask for her name. Her gaslighting Manager's name and for a corporate phone number to call and complain to. She gives me a local number that just sends me to the market St AT&T. Not the corporate number. Another bold faced lie. The market St store confirmed. I have to go in with my ID in person to do anything but that they do have the phone I want in stock. Honestly the whole reason I want to jump ship on Verizon is because of shitty service like this. So I'm not even committed to getting this phone anymore. Going to go check out Google fi. See what they're about. read more

I was picking up someone at the airport and waiting for the call that the plane has landed. The never came. Almost an hour later, I learned that AT&T had turned my pre-paid phone service off. I had to call their customer disservice line and go through that crap to learn that.....instead of sending me a letter in the mail......instead of using the email address I provided......instead of using the messaging in box that they force on everyone attached to their account.......instead of texting me with another unwanted text message from your AT&T service provider...... AT&T chose to turn off my phone service in order to et my attention so that they could tell me that "nine months from now AT&T would no longer support my phone on their network. I told them that nine months from now I would no longer be an AT&T customer. Everyone knows that AT&T sucks. Hard to believe they could sink to another new low....but they did :) AT&T.....you suck! read more

this is not against the store but the cus service number 1(800) 288-1100 they are rude do not listen especially when you bring security issues with your account you make permament PIN numbers but they don't work and you changed agai because they always seem to change changes that I did not make are on the accoun u You ask for a supervisor and they are to busy to take your call and think it's funny the just leave you on hold Kept call going and almost two hours and nothing. Let's see how funny whe I report to better business bureau and the lack of concern for security fraud and get others involved read more

AT&T Store - This is how Att take care of there customers - Mobile Phones Near Me - San Francisco, California

John, the guy with the mustache is an AT&T wizard! He helped me navigate a "unique" problem with my phone plan, and dealt with a rush hour crowd with ease. Gabriel was spot-on and got me on the phone with exactly the customer service reps I needed, and Arianna has a promising future as a troubleshooter. Thank you guys for your help! Highly recommend! read more

Very very disappointed with ATT, after being with them for 8 years, today I found out the 2 lines that were cancelled 2 years ago, were still on account and I was paying for them. I hate auto-pay and switched back to paper billing, that way I can keep track of my bills better. Called customer care and after 90 mins, agent offered a credit of 200 for each line., not all of what I paid but something. Phone got disconnected, never called back. I call again get a different agent who said no record of conversation with a different agent and no credit. very disappointed. do not recommend ATT to anyone. read more

Had to come in for a screen protector for my new IPhone. They have a great selection of cases and protectors. Lots of variety. What was so surprising was how few staff are here now. There used to be at least a dozen folks, now just a couple. Liz, the employee that helped me, was very professional and got me sorted in short order. Thanks Liz! read more

Tried repeatedly to speak with the customer service manager after finding out that my Trade value is held hostage and paid out over 36 months. Disconnected 3 times trying to reach manager via the app. Very bad support. read more

Argh I'm torn because my signal got SO much better after I got an iPhone, and our representative was really nice (even though he forgot to add my text message plan, so I lots ALL TEXTS for several days.) He also couldn't copy my numbers over... but I'm sure that was due to my ancient clamshell. However, my friend's new phone had all the contacts moved over but no phone numbers, he realized later. You know what I hate? Hidden fees! That, of course, and constant attempts to sell more $hi+ to me that I don't need and expensive insurance. Back to the hidden fees though... so on a phone price break for a contract... the TAX is on the ORIGINAL price... and that makes a big difference using the SF tax rate on an iPhone... and the ORIGINAL price is not what's they are worth now. Plus they didn't tell us until we paid. Lame. Sounds like a scam to me. Sketchy. Oh yes, and the "setup" fee... um excuse me but I have already been a customer for a long time... "setup" fee? I think they are a necessary evil, like Comcast. Don't get me started with them! I sometimes wonder whether this corporate monopoly structure will fall... I mean, there are other cell carriers, but not if you want an iPhone... so they can reel you in and piss you off and charge you extra and you still won't stop supporting them. I would give 3 stars... but for the amount of money people dish out for this stuff (and every month thereafter) I expect more. read more

Stopped by to upgrade my phone since I've had mine for over a year and I wanted to treat myself to a new phone. I walk in, they take my name and they tell me it will be 10-15 minutes. I was third in line at the moment. 15 minutes pass by and no ones come up to help me. Finally my name comes up and the lady that was about to help me tells me to keep waiting as she begins helping the people that came after me. Does this make any sense at all? I waited another ten minutes and left. Sometimes it's better to just order things online, especially when staff is incompetent and have no regards for your time. read more

We stopped in to AT&T to get something straightened out--and I was expecting a not-so-good customer experience. But was I wrong! Gaby helped us with everything! She was patient, knew what she was doing and very kind. So if need to go to this location, make sure you ask for her. read more

What the head... I'm #1 on the waiting list. I can clearly see all employees standing without helping other customers and I still waiting for more than 15 min. This is ridiculous. The man who places people on the waiting list looks like an useless person. He is just chatting with another employee. Then he decided to talk with another customer sitting on a chair haftet . How come if no one else was on the waiting list??! I'm about to leave but then another employee just came out and helped me. So many people staring here doing nothing. To make it worse. It is very hot in here. read more

At&t corporate office customer service is horrible I spent 2 hours and 20 minutes on the phone with them after being hung up on by 6 pix their employees all because the internet mobile hotspot sim card was bad. I am new to at&t and they spotted the problem with the sim card. They said they would expedite the shipment of the new sim card in 1 day and I would get it on Saturday June 12th. Didn't receive it so I called today Monday June 14th,2021 and every time I asked to speak with a supervisor I was hung up on read more

10 people working and only us 2 customers in the store, and not a single person helping us. They are all playing, talking about weekend plans, and looking at their phones. What a useless place, we can't even ask them questions, they are asking us to call customer support to get answers giving us the round about way of customer service read more

AT&T Store - Mobile Phones Near Me - San Francisco, California

I just wanted to give a shout to Gabriel for all his help! I was having trouble switching my number from another company to AT&T but unfortunately the other company took forever to respond so the number couldn't be unlocked right away. I want to thank Gabriel for being so patient, for listening to my phone troubles and then doing his best to help out. Thank you so much!! read more

The service I got here at this ATT was solid. I was traveling to London for about a week and needed to update my service so I could use my phone there. I had to wait a little bit but the guy that helped me explained all the options and it was a painless process to get the service activated. Everything worked fine in London so kudos to these guys. I'm usually very skeptical of ATT and other ATT stores but these guys did fine. read more

I went for technical help that took all of 5 minutes. Had to give my account info for the help. 1 hour later I get an email about my new order 3 IPhone 13's 1 IPad mini & 1 IPhone watch. 5 unauthorized purchases total of $4482 so back I went only to be told just call #611 & report it. 45 minutes on hold waiting for the fraud dept and was told go back to the store. Explained that I already did was told to call 611. I think the fraud department might need to open a can of whoopAss on this store read more

Long wait time. Customers are not helped in the order that they came in and signed up. They would not allow me to use the restroom even though I'm a customer. read more

People here are nice and they know what they are doing. I came in to port my number to at&t with no reservation. It was busy and we waited for like 10 min. And then as soon as a guy finished with his customers, he came to get us seated right away. After seated, he asked us some basic info to fill out a form on ipad. He answered our questions with clear answers. Everything done in 10 min. Nice job. I have been to other att branches, sometimes they just asked us a bunch of questions and asked us to wait. After waiting for a while, they would tell us nah they can't do it here. Well, they can't? or they didn't know how to? I have no idea. Luckily this branch isn't like that. Very pleased with my experience here. People are very professional. Thumbs up! read more

If you go at off hours the line isn't long and the people are really helpful. I've had great service with Joe and another fellow who've helped me with iPhone issues and backup / restore, new phone, etc. Also gave info on international plans off the top of his head. I bought my first iPhone here years ago, and I'll keep coming back -- (just be sure to do it during off hours. :) ) read more

First of all, we were promised that we were going to pay 215$ a month for wireless service but ended up paying 300$ + each month, We bought an LG phone on one of our lines with a promise of half price. After we were overcharged for a few months we decided to switch to another company, they said we cannot keep the discount if we switched, so we decided to keep that line with at&t with a promise that we would pay 78$ a month, but as always AT&T did not keep its promise and charged us 99$ instead of the promised 78$ a month and took away the 50% discount on the LG phone, We went to customer service hoping that it would help us, It was a major mistake They said that they didn't have the ability to correct this, and said that they will continue to charge us full price for the phone and would not help us! We spent around 3 hours at the at&t store and on the phone but they refused to help us. I would not recommend this service to anyone. read more

If I could give this store no stars I would. I have been having problems with my calls dropping and my phone rebooting only while I am at home. I went into this store to get assistance with the problem. The girl who was helping me was really nice, but Ramon walked over from the back and interrupted her and then looked at me and said very rudely " what is the problem here?" I explained the issue I was having with my phone. Ramon cut me off numerous times and told me to call Samsung and it was not an AT&T issue . When I asked how to get a hold of Samsung customer service for the phones, he started yelling at me. Ramon yelled at me from across the store. He should not be working in customer service at all. Worst experience with AT&T that I have ever had. read more

Bad customer service and most of their staff do know about what they are selling. This is email i wrote to their store manager: Last week - 7/25/2008 - I purchased a iphone 3G from your store employee at 2410 mission street location. During the sales, your sales person recommended that I purchase a apple bluetooth bluetooth headset that comes with a iphone/headset docking station for my new iphone 3G. I purchased it because your salesman told me it came with a dockstation that works with iphone 3G - the only reason why I purchased this expensive accessory. When I took it home, the new iphone 3G didn't work with the dockingstation. Your sales person sold me a accessory that didn't work the new iphone 3G. On monday, I brought the bluetooth headset back to your store. I told your your assistant manager about what happened and he told me the salesperson made a mistake. I told your assistant manger that I did not want to pay for restocking fee because this was not my fault. He agreed, and told me to come back next day because your system was down. I went back to your store today, to get my refund. Your assistant store manager, first ignored me. Then he told me there was no way to avoid the restocking fee. I also later learned from another sales rep. in the store that they were NOT supposed to be selling apple headset that they sold me - but the sales guy was trying to make a quick commission. So far, your incompetent, store employees wasted HOURS of my time from work. I eventually got the * partial * refund credited back. At this point, I'm letting everybody know in sthe community and online reviews site about your store staff. Please educate your store staff about what they are selling, honesty, and customer service. read more

Hands down this is the worst customer service I've ever received in an AT&T store. 1. We walk in and no one greets us (this is relevant--see # 3). 2. We find two employees--Rory and Ronald--near the back chatting with each other. 3. I wait a minute to determine whether the conversation is business-related, it's not. I ask for help and am told I need to sign in at the front and be placed in a queue to be helped. Me: "But you two aren't helping anyone, you're just talking, we are waiting to be helped." Rory: "Sorry, you have to sign in, there are three people ahead of you." 4. Mr. Sign In guy takes our names and says we are third in line. 5. Meanwhile Rory and Ronald disappear into the back--and I don't get the feeling they're coming back out to help anyone. 6. I ask Mr. Sign in if HE can help us. Mr. Sign In: "No." Me: So all you do is sign people into a waiting queue?" Mr. Sign In: "Yes" Me: "But you could be helping someone instead of just standing here, taking down my name, and having me wait. I haven't seen this sign-in process in any other store. And you didn't tell us about signing in when we walked in." Mr. Sign In: "That's just how we do it it this store." Keep doing it that way AT&T on Mission Street, this store won't be in business much longer... read more

Solid 1-star, "Eek! Methinks not" rating. I've now concluded that entering the Mission for anything other than Mexican food is a waste of time and energy. I came in UBER excited to switch over from my iPhone 3GS to my new iPhone 4 from my little sister since she got all crazy fancy with her iPhone 4S or Siri or whatever the hell it's called, only to leave utterly disappointed. The store itself was the usual AT&T store: clean, fully stocked with displays of things that are out of stock, and a swarm of employees picking their noses because of the lack of customers. I swear, if AT&T has the money to hire THAT many people, you would think a customer would NEVER leave disappointed like I was. Plus, the chit chat among the staff was appalling, just to note. Britney Spears' "Womanizer" should be this store's theme song. Anyways, the employee that helped me was nice, seemed like he knew what he was doing, but after three attempts at trying to switch my phones, he was unsuccessful. He ended up muttering his apologies for now knowing what was wrong, referred me to an Apple store, switched my phone back to the old one, and ushered me out the door. Womp womp is an understatement. But thanks for trying. read more

You've got to hand it to the employees of the AT&T store in the Mission - they really want to have good customer service, but they are held back by inept, clueless management who believe that pissing off customers is okay. Denying returns, refusing to sell phones outright, refusing to talk to customers. Yes, this store has the worst managers ever. Do yourself a favor, don't waste your precious time and skip ever buying anything from this AT&T location. And one more free tip: don't use AT&T. Seriously. Instead, use StraightTalk.com and pay only $45 a month for the exact same network using AT&T phones and get unlimited everything for less than half the price. read more