The issue is when you call the phone number to the store no one ever answers the phone it goes to the voicemail and store is closed when you go there no sure if this metro PCs is still in business? It's good store to buy phone but where are the store associates are they on vacation even when you call the store is open no one ever is answering your calls this is a bad customer service Management needs to step up and address this issue Maybe hire employees who wants to work here I wonder how the business is making money when the store is closed and no one answers call and there is sign posted on the business Sorry we missed you read more

this place is extremely horrible, not opening the doors to customers and letting them in whenever they need or when they were shopping, but this is just my case when I was first going to the store read more

Metro By T-Mobile - Closed stores when should be open - Mobile Phones Near Me - Pacifica, California

I walked into this location due to a promotion I saw for the iPhone 13. I asked what deals they currently had for new account activation Inwas show the samsung Device told $120 out the door. relieved that was exactly what I had in cash. Tge guy starts inputting the info I provide id and to my surprise he was able to get me a 415 number. The total would 150. which was weird such an even number and he did say 120. oh no that was the device it's additional 30 for the plan. fine I charged it. he hand s me the phone I ask receipt he print the pos card receipt I ask for the other receipt with terms ect. the printer was @in m was down he said email me receiot as I awaited the email he told me it would take awhile I walked to my car parked in front the closed the store and left. a couple hours I'm alertedvthank you my recent payment of $60. sum it the device was part a free with new line. he walked out with my cash in pocket and was land a sale.!customer service informed i want my money back that deceptively stolen m. I was charged imaginary fees when asked of the iPhone promo he said my it 350 out the door the promo is 50. read more

no one is ever here when i try to come by. they're either on "break" or have a "sorry we missed you" sign during their posted business hours... the one time someone showed up after 15 mins of waiting i ended up having to pay to activate my phone even though THEY were having an issue with their phone line that you're supposed to be able to call to activate it for free. read more

Super easy to park and fast service. Counter guy super nice and helpful. Swapped phones in and out in under 10 minutes read more

Cousin just moved in the area and needed a phone, came by this place. They got us a good deal on accessories and phone was free because of some type of new promotion. Everything was hassle free and quick! Recommend this place read more

All the staff are wearing mask and gloves. The best customer service in any other Metro PCS there is. I'm pretty satisfied. Thank you all read more

Im surprised this store has 3.5 stars to begin with. Came in this morning around 10:15 and as im pulling up, the store associate is pulling up. Wait I thought the store opened at 10am? I'm literally the first customer because the girl was late. She's a the heavier set girl with glasses with black and blue hair. What through me off even more is that she wasn't wearing a mask even the store has a poster on the front door telling everyone who enters needs to be wearing a mask. I literally had to ask her to put on her mask. I literally had to sanitize me hands multiple times too after she touched my phone.The best part of this experience was when she was assisting me, she literally answers her phone and starts yelling at the person on the other line. Can u say ghetto? Also extremely unprofessional. I hope the manager reads this and improves the customer service. Definitely will not be coming back to this store and I Definitely won't recommend this location. UPDATE- She just had one of her ghetto friends message me on here, Now I know these broads are ghetto. . . honey if your reading this my grammar is perfect. Go to school and you'll learn how to write too read more

This store is terrible. I went here a few years back to buy a phone. Everything went smoothly and I went home. Then I noticed that there was a small clicking sound inside the phone. I went back and just asked that they exchange it for another one since obviously I had just bought it. The people there refused to do it because they said "we don't know if you just dropped and that's what caused it." I don't doubt that some shady people exist, but when you get someone that just bought a phone and found something wrong with it, it's part of customer service to evaluate the situation. Sure, you managed to hand me a phone that had a small defect in exchange for $100, but as the years passed, I have spend probably another $1000+ on phones that this specific store will never see because of their greed and poor customer service. read more

This metro store is the best. Great I mean great customer service the staff there is amazing as soon as you walk thru the door they greet you with an amazing smile. This metro store I recommend for any of your payment need or buying a phone with theis great promotions. Love it And also their cases and speakers are beautiful read more

The guys here are outstanding, no pushy sales tactics. Tall young kid with the hair is very friendly and knowledgeable. Didn't buy a phone, but will definitely recommend! read more

I don't even have Metro PCS service but my boyfriend does and he was looking for a new phone. First thing I noticed was the pungent odor of smoke lingering in the store!!!!! I was immediately grossed out!!. Second, the workers didn't even acknowledge us until my bf had asked about which phones were the newest ones out. Third, the selection of phones just sucked! I recommend going somewhere else where you'll actually feel appreciated for just walking in. read more

Went in tonight to get my daughter's first phone as Christmas present. Rose was very helpful. Gave me just what I needed, no hard sell. I left as a very satisfied customer. read more

I've been going here since they open nd they are the sweetest people u can imagine..great services all the time

I and my husband have been a MetroPCS Customer for over 6 years. I have called three times service customer service help and I have gone into three different stores. Just to be told oh I'm sorry I don't know how to fix it or corporate phone will say well let me read that it it'll disconnect us. They don't bother to call back. What's going on I cannot text a reply to any store that I get example Walgreens would you like to receive a text when your prescriptions ready I can. Reply yes I am not able to reply read more

I stopped this store while in the area. Carlos is the employee that helped me out. He was very friendly and knowledgeable about their products. He answered all my questions and offered genuine recommendations to what I needed. I would definitely return. read more

If I could give 0 stars that would be my option. My husband went into the store because his phone suddenly locked and he was not able unlock it. A man named Jose (the guy working at the store that day) did nothing to assist in any way, not even a call to Metro. The suggestion was "your going to have to buy a new phone". Not even a look at the phone. Not only did that happen, when we arrived they appeared closed with a sign on the door that he would return in 20 minutes. This was not the pain point. The real issue was the complete lack of assistance, resourcefulness, and customer service. We will NEVER return to the Pacifica, Metro Store on Hickey! read more

Horrible quality on the bluetooth products. Accessories: I tried 4 of them while at the kiosk in the mall. The speaker is not good. The people I call say it sounds like I'm on speaker phone, or that I sound far away. I paid 65 dollars for this! It was the best one they offered! read more

I called a day prior and spoke to a manager about bringing in my elderly mother's phone in for replacement in avoidance of covid. The manager said it wouldn't be a problem and also gave me a quote for a replacement phone and said to come in between 10-7. I arrived at store the next day (today) on a Wednesday 1:30pm and the manager from the phone was not there. Instead, I spoke with a lady that seemed to be utterly pissed and upset with the fact that she had to help a customer. Nonetheless, I explained my prior phone call and situation and asked if she could again tell me the estimate cost of the replacement phone. She said she had to ring it up first and actually transfer the services over BEFORE I would know the amount. This is absurd. I asked for clarification as I was dumbfounded by this and she raised her voice only to repeat the same. Despite that, I said ok and I tried to proceed with her on the new phone and soon after that she flatly told me she couldn't help me and the account holder had to be there. I explained the covid situation and my elderly mom being 75 again, but it didn't matter. I even had my mom's ID and credit card, able to show the address matched my own. Her overall demeanor was EXTREMELY negative. Even if she didn't feel comfortable honoring what the manager said, she could have at least been polite. This 10 minute visit was the most terrible customer service experience I have ever had in my entire life and I believe I'm a pretty easy going person. I do NOT recommend this place not even 1%. I guess you have to work with the manager and if not avoid like the plague! read more

I've been here once or twice during the summer to just pay off my phone bill and the employees are beyond helpful and super knowledgeable. I'd definitely recommend people coming here to get a phone or just ask questions. Thanks you guys read more

So I went there with my Boyfriend so he could get a new phone that he really needed. They seemed really helpful and he seemed really pleased at first. I was kind of urked by the group of guys sitting in the front area just lounging! They looked like they were just at home relaxing instead of at work. That is not the worst of it! So we leave and we later realize his phone isn't working properly! So we go back and he has it looked at and they do something to it and we leave. Later that evening it still isn't doing what it is supposed to do! So he calls, goes back & they give him a new one and forget to put his contacts in the new one! ERRRR! So then the phone still wasn't working right and he called them and a corporate store and they told him that he was basically screwed and they couldn't help him! Basically if you want a metro phone go some where else cause this store SUCKS!!! read more

I purchased my phone from this store several months back and I am very satisfied with the customer service I received at the store. I purchased a blackberry and the gentleman that helped me explained the features of the phone and the details of the plan very thoroughly. From what it looks like, I believe this store is a family owned business and they really make you feel at home. I enjoy going in to the store to pay my bill every month because not only are they quick and efficient but they always greet me with the friendliest smile. read more

I walked into this office and met the new owner Julius. I don't understand why there are some guests giving this location a 1 star review but it was probably from the previous management because Julius not only helped me but also answered all my questions and spent a lot of time with me. I highly recommend this place!!! read more

Great location to pay my bills. I have 2 kids who have Metro and not only can i pay their cell phone bills here but i can also pay my PG&E and home phone line. I paid less than i expected when i first purchased a phone for my daughter, and the guy gave me a free car battery booster which was a $19 value. A well-stocked store, very organized and helpful! Very quiet, and Luckys is right around the corner. My wife gets what she needs there aswell. read more

I've known these guys for a few years now, and I have to say, this is as good as it can get with customer service as far as I am concerned. They have always been respectful. I have purchased at least five phones from them and all have worked, every time. Any time I have had any problems at all, they have helped me come up with a sufficient solution. It's all about the customer service, and these guys are always down to make sure I get a good deal. They are hard working and very friendly. read more

This is by far the best Metro store I have been to since I joined. The customer service here is excellent followed by the pricing. Julius was the representative who assisted me and explained to me the benefits of the new plan that I switched to. He also got me my new device. I highly recommend coming here for any assistance! read more