These ppl are far from amazing if you're willing to forgo customer service and the piece of mind that come from knowing your clothes are in considerate and capable hands.
Due to my height, I get things tailored pretty much on the regular. I have a tailor I like, but she is not all that convenient and traffic is always a bit tricky over by her shop. So I was looking elsewhere and decided to give this place a try b/c a) its on the way home, b) its cheap and c) a couple of friends recommended it. Perfect combo, right? Right.
So I started taking the basics there and tho there is ALWAYS a line, it was cheap and convenient. So, per usual, I took in some tailoring which included a vintage dress that I was obsessed with. It needed a new zipper and a new hem. Waited in line for a good 15 minutes, finally talked to one of their tailors, worked with her to determine what I wanted/needed done to the dress and was on my way.
About a week later I pick up the dress on my way home from work and when I get it home and try it on I find that the hem has been taken up 3 inches TOO SHORT and the fabric has been cut completely instead of folded over and hemmed. Pls keep in mind this is a vintage 1940s dress - I can't go buy another. Similarly, since they cut the fabric, there is no undoing the mistake. Its permanent and now more or less ruined.
The next day I return to the store, of course wait in line for another 15, only to meet with the woman who I met with a week before to have her tell me that she got confused (prob b/c they're hustling so many ppl in and out of the store that they have no time for customer service) and tho we had measured it out together, forgot what we had discussed (read: did not take the appropriate notes or make the appropriate markings) and just chopped the dress from where she "thought" I meant. Didn't bother to call or double check, just went on a hunch and chopped an irreplaceable dress.
Now I realize its just a dress - clothes. No one died. Believe me, I have worked to keep this in perspective, but its also important to realize that their business is their livelihood therefore making their livelihood clothes...........
After we had discussed her confusions and she admitted her mistake, I asked for compensation. Either the money I paid for the dress (now that its ruined) or them fixing it (i.e. adding a panel to the bottom - not what I wanted but my only option at this point) for free. Alas no. Even tho she admitted it was her mistake, all I could talk her in to was my money back for the hemming back ($12). And I shouldn't have even had to talk her into that, but once again, no sense of customer service.
So, I spent the next week hunting down a fabric that matched to serve as the panel and then payed another tailor to retro fit the dress. In the end, due to their mistake, I ended up spending an additional week of fritzing with this and $37 fixing it. And here I am ranting about it on Yelp. I have never Yelped before. Always read, never write. But these folks have forced me to write in an attempt to save others from the perils of a customer-service-less alterations factory. All of this is to say, if they had had time and concern for providing good customer service, they would have done whatever it took to fix their mistake. This effort would have me praising them here on Yelp rather than warning against.
Moral 'o story - I'm never going back there. Have returned to my previous, more expensive and less convenient tailor who has the time for me and my clothes. Similarly, in all of my year's of going to the tailor, I would recommend that you refrain from taking anything of value to Unique Tailor. They are too busy to provide you with the care and consideration a garment of worth requires. They'll just shuffle you in and out as fast as possible and potentially ruin your clothes in the process.
You have been warned.
P's. my next and 2nd Yelp ever will be a positive one. read more
