Tailoring was poorly executed with two of four pants hemmed too short (even barefoot) and baggy in areas that should have been taken in. Tried clothes on before picking up and when I requested that they fix problems, they were clearly annoyed, became rude and defensive going so far as to tell me that I had requested that they alter the clothes that way and one employee suggested that I just need to wash them to see if they look better. To be fair, I understand that sometimes it takes more than one try to get tailoring right. There were long, long, long lines during my pickup and clearly they are short-staffed. However........, the employees are unfriendly, unaccountable, and unprofessional in how they deal with their customers. That's a deal breaker for me as a consumer and based on several customers that overheard the exchanges and also complained, I wasn't alone. Despite it all, they were unwilling to waiver on charging me for the overpriced sloppy work that I now have to take to a new tailor. By far, worst customer service experience in years. I know there are some good reviews on here, but read them all - many have had similar encounters. Too many other tailors in Dallas to choose from. read more

Best of the best. Yes, location sucks and line is out the door most days but you can't beat the tailoring and pricing. I hope they could find a bigger space for their sake. Such hardworking people! read more

A good tailor is a must. I really like this place. It is always busy with a loyal customer base. I find the time to complete my tailoring is getting longer. What used to be a few days turn around is now over a week. The quality is still great and always an option for a rush at an extra cost. read more

I can't say enough about this place. I mean, $4.99 for hemming jeans? Even though they are busy at every hour, I wait in line. They are friendly and they know what they are doing. I would trust these people with any item in my closet. Seriously, they are the best. read more

Paid for a rush job on a new suit, picked up the suit, the pants weren't even close. I returned them, they refused to credit me the rush job fee and redid the pants, but charged me another 45 dollars, Picked up the pants 2 weeks later, still not right. This was all off of of their measurements, and they tried to blame me for the work. This suit was a brand new Calvin Klein suit. When I complained they told me "Find someone else, don't come back". I've been having suits altered for 30 years, this is the worst treatment and rip off I've ever encountered. read more

Love this place, they are so fast, so thorough and do a great job. Oh and reasonable, so reasonable. I have to get almost all of my jeans hemmed b/c I am a shorty and this is the place I go for sure. read more

The Five Stars is for the cost and the wait time. If I had to factor in how long service takes, whether for a change room or measuring, the rating could fall to a 3. However, I know my inseam and I just drop off the pants. There has been no issues since I learned my lesson. read more

Hands down the best place in Dallas. I've been coming here for years and they never let me down. Yes, you have to wait in line, or try on afterwards but they're super friendly and work with you throughout the entire process. I also have found them to have the best prices. read more

Shocked at how bad of an experience this was. Brought in a $300 bridesmaid dress and when I went to pick it up, it was taken in way to small and was extremely short. On a floor length dress you could see my shoes when standing up. I had even asked that it puddle slightly on the floor in heels. They fixed the size but the dress length was still so short and now crooked. I showed the tailor and she agreed it was off and offered me 3% off.. insulting. Had to take it up with the owner who said it "wasn't that bad" and would give me $10 off my totally...i will not return. read more

Caught totally yelled by a lady in there when I was dropping off a shirt to be altered here. I thought maybe I was just being sensitive or something til I googled unique tailor and rude. Bingo! Same thing other people have had. It's cheap but the price is getting yelled at. Um, no. read more

I have been going here for years, and have never found a better tailor. Wonderful work for the price. Plus, they do $5 same-day denim alterations. Drop them off on your way to work, and they are ready for going out that night! read more

Ive used this place for everything in my wardrobe...formal dresses, jeans, shirts, dress pants - and they have never let me down. They do things right the first time, and will even re-do it for free (if within 7 days). My favorite thing is the price - it's very, very reasonable, and for someone who can't sew at all, it's a lifesaver. I highly recommend them! read more

AMAZING!!!! I came 1 hour before closing on a Friday night and desperately needed an alteration for work the next day and they did it or me in 20 minutes! Life savers. Great customer service! Thanks again. read more

It feels like a cattle call and prices aren't that good. The tailoring itself is adequate but nothing special.

his has to be the worst place for alterations in the city. Always crammed, no fitting room available and beyond terrible customer service. I purchased a pair of True Religion jeans and they recommended this place for a simple alteration. Long story short after the 3rd trip to correct the length the owner started screaming at me in front of everyone! Not only that they ruined my jeans as the cut off the material. After I tried to explain this to them, another guy started screaming for me to get out. NEVER go there!!! Will also let True Religion know where they are sending their people. read more

Fast & affordable. I have tailored everything here, suits, jeans, and even my wedding dress. They always do a great job. One thing though, they are blunt with comments. That is just how Asians talk. So don't get offended by that. I am 1/2 asian so I am used to it, but it may catch others off guard. read more

I've come here for years! However, I am assuming they are just getting too busy because lately, the work has been very sloppy, the wait is forever and lastly, each time I get the SAME thing done, it is a different price! I saw this in another review and want to agree, make sure you try on before you leave and make sure you can understand your pink ticket because if it is a "redo" they always say that part was not included! After this round, I will definitely not be back and will never recommend them to anyone I know! It's a sad day when a great small business when loses their value! read more

Very very bed. twice gave the dress corrected in parts, and the price went up. for the third time again, nothing was fixed and I just fumbled to pick up the unfinished dress. Someone cost me $ 100 in this office because they cut the length. Crazy. read more

Thank you for altering my jeans in 4 hours, and keeping the original hem. This place was crazy busy and I sat in line with 4 people and a gal with a major quicenanera re-do. These ladies were working hard to keep customers happy! read more

AWESOME! Great price and excellent craftmenship. Warning--This place is small, so it can be packed when it's busy. The line was almost out of the door. Having said that, it is worth the wait. read more

The shop is extremely busy and the employees are rushed, not taking time to listen to the customer. I picked up my sports coat that I had Unique Tailors lengthen the sleeves. When I tried it on the lining was puffed out the end of the sleeves. I return the sports coat to Unique and explained the issue and they appeared more concerned with when I wanted to the job completed than the issue itself. I returned several days later to pick up the sports coat, this time I checked the work before leaving the shop. They fixed the lining in one sleeve, but not the other. For a relatively simple and straight forward alteration, it has become a hassle, having to make multiple visits. Next time I will use a tailor closer to home, this was a simple job that should not have required multiple trips to handle. read more

I've always had a good experience with Unique Tailor. I discovered them in June 2018 when I needed to have a 3pc suit tailored for a very important Flight Attendant interview. Needless to say they delivered it within a 48 hour timeframe (rush charge associated), and I'm working for the company present day. I've taken more items to them, and never leave disappointed. Continue to provide the unique, and top notch customer service. We appreciate that! read more

Double charged me for work they neglected to do the first time. Associate was very rude given the situation. I will find somewhere else in the future. read more

Worst experience ever. Avoid at all cost! I had a pair of jeans hemmed there. I compared it with a pair that fits well, this new pair is 2.5 inches longer. That's what I told them to cut. After getting it back, I compared with the same old pair, the new one is 0.5 inch longer. Apparently they cut 2 inches instead of 2.5. I called them, explained what happened. I was told I can bring it in and have it redone, just bring the original ticket with me. I brought it in the next day. Suddenly they won't admit it. I was asked to PROVE it was only cut by 2 inches. I explained many times that I know this because it was half inch longer than the one I used to get the measurement. But that didn't work for them. Without a time machine to take us all back, I really can't PROVE more than what I already did. The owners there are especially rude and unprofessional. The hem work they've done are at best just OK (if not consider the cut it the wrong size). You can't tell a pair of jeans was hemmed or not from a better tailor. You can tell right away from their work if you look inside. It's even visible from outside if you look at it a litter closer (from 5 or 6 feet away). Take your business somewhere else, where customers are respected and work is done better. read more

I'll keep this as brief as possible: I had two pants hemmed by them at the same time. One came out touching the top of the sole of my shoe (which I expected). One barely cleared the top of my shoe (about 2 inches too short). After spending an entire night worrying that my $1300 suit had been irreparably damaged (if there wasn't enough spare fabric to get the pants long enough), I brought them back to see what could be done. Their tone was not compassionate or helpful - it was adversarial and rude. It was like I was a huge inconvenience to them just because I was there. They did not take responsibility for the hem length, saying "people like their pants hemmed in many different ways." I was never asked how I liked my pants hemmed in the fitting process, and besides, they were so short I don't see how they possibly could have fit within any "normal" range. I brought them to another tailor, who told me that while not all people have pants touch the heel, these pants were clearly too short. Mistakes happen and I'd be fine with any number of arrangements to get the problem I had solved. But I don't need to be treated like a annoyance just because I've come in with a legitimate problem with services rendered. I've always known Unique to be the "go-to" in Dallas for alterations. Now I know that they make their profit on volume, which means quality and customer satisfaction are not primary concerns. read more

This is a solid, quick tailor, and I've gone here with new suits or pants and had them all turn out perfectly fine. No frills, the place is always packed and there's no room to stand or do anything besides look and feel uncomfortable. Hell, there's often no place to park if you go at the wrong time. That's why I will deduct one star-I get a little freaked out by crowds and especially when there's no place to even stare without staring at someone. I've witnessed all kinds of strange things. Last visit a girl didn't want to wait for one of the dressing rooms so she put on a skirt over her pants and then dropped the pants. Good thinking I must admit but unsettling a little bit to see a girl drop trou in public. I don't want to be the perve staring at someone who is trying on a beautiful dress that doesn't quite fit but really there's so little space that you will get stared at by someone. So in the end cheap, fast and good quality will get my business even if I know someone's gonna be staring at my butt in those way-too-tight pre altered slacks. read more

This place is absolutely awesome!! I had 2 pair of True Religion jeans I just bought, that I needed shortened.. They did it for 10$ in 2 hrs!! I dropped them off at 10:15 and they were ready by 12:15!! I'm extremely picky about my clothes and was specific about wanting the hem to cover the top part of my foot with heels on, they did it perfectly. They also made good suggestions that made me see they are honest, like don't try to make a jean length for both flats and heels do one or the other. Trust me I tried. Lol. Very friendly a couple of other customers were in their but everyone was courteous and patient to each other. Side note: you may meet a very hot guy while your waiting.....who wouldve thought... Going to the Tailors instead of McKinney ave bars.... :-) read more

They are great! specially if you have complicated garments such as costumes and sequin dresses I think they are pretty affordable compared to some other Taylor's in the area. I always bring my costumes here for alterations with confidence. Just don't come on a weekend or you will be discouraged with parking and waiting . other then that I am a loyal and happy costumer :) read more

So far so good! FAST turn around time and very affordable prices. Sometimes the line is long and slow, but this is usually due to customers taking forever, not the staff. My go-to tailor!! read more

Incredibly friendly folks who stitched up a small rip on a zipper while I waited! High praise!

Great Service! Great Prices! And the turn around time is ridiculously fast!! I highly recommend this place for your altering and tailoring needs! read more

This will be the last time I bring my tailoring back for a re-do. Don't know how this place got a good rating from D Mag. Had to be a payoff. Fast... yes... Cheap... relatively (unless you factor in what you get for the price)... Good... No way! read more

Awesome! I've brought in 2 dresses so far and excellent work for fair prices. SUPER fast turnaround time - can even do next day alterations for a rush fee of only $10 (it can range from $5-$15 according to their sign depending on their current workload). read more

Always fits and always on time at a low price compared to many competitors. Location is very convenient for M Streets residents.

They are very professional with high quality of work with attention to detail. they have reasonable pricing and a very good turn around time. easy communication. for me, there is no other tailor to use. read more

I'm 5'10" and for some reason, I've never taken anything to a tailor until recently and it happened to be Unique Tailor that I used. I gave them two items to repair, not to tailor to my body, and they managed to ruin both repairs. One spaghetti strap from a dress had ripped off so they decided to return the dress with the strap sewn tangled. The other item was a pencil skirt and they managed to somehow sew it back on with it pinching. Do not bother coming here unless you want to spend $20 buck on them screwing up your clothes. read more

Best place to go in the DFW area! Fast, professional, affordable! I would certainly recommend that if anyone needs an alteration done, go to this place. I had a full suit work on, (blazer and pants were too big) and it fits perfect. It's like i have a brand new suit! read more

Affordable and quick. Staff was nice enough. The place is very busy and you will have to wait. Expect that no matter what time you're there. Was very put off by the rudeness of some of the other customers there. Would probably return if I needed something easy done quickly. read more

Two pairs of pants perfectly hemmed the same day as drop off for a grand total of $10. Love it.

I took two pairs of pants to get resized. They did a great job and had the work done in a timely manner. Will for sure go back. There was a long line though, but I am sure that was just because they are popular and it was right after 5pm. read more