Had a technician come out to provide an estimate October 9th, technician did a great job, however, was there just for the estimate and not the fixing of my mistaway system. Was told I would receive an e-mail with the quote the next day (which was a Friday) or early the following week. I waited until the next Tuesday to give a call back at which point the administrator said she hadn't received anything and would follow up. Okay, I get it, so I wait until the Friday to call back. Upon calling back Friday (a week and a day after tech was out), the person still says she doesn't have the quote and that she will follow up again... I understand, not her fault. I call again the next Tuesday and ask what's going on at which point she says she e-mailed me after I called last week. I didn't receive the e-mail and asked her to send again, at which point she confirmed my e-mail address which she had incorrectly so she updated and resent to my proper e-mail address. I saw the quote and verbally asked her when she could get someone out. She proceeds to tell me a lot of customers approved their quotes over the weekend and that she was behind on scheduling. At this point I had been waiting for 2 weeks since the technician originally came out (when I was hoping they could have fixed the system at that point) and I was beginning to get frustrated. I politely asked if the repairs to my system could be moved up since I had been waiting so long just to receive the quote and was basically told that's not how it worked... At this point I was getting irritated so I called another company. BOY AM I GLAD I DID! I called Natural Concepts to see if they could fit me into their schedule and they told me they could send a team out the following day. Natural Concepts went above and beyond. Not only were their technicians extremely professional, they repaired the mistaway mosquito system within the hour they were there and additionally fixed my landscaping lights that had a wire that needed to be repaired. On top of how prompt and great NATURAL CONCEPTS was, the amount they charged to fix the mosquito system AND fix my landscape lighting was less than half the price of Unique Outdoor's quote. I would have never known how great Natural Concepts was had Unique Outdoor not treated me like a customer whose business they didn't want. I am now signed up on the calendar service with Natural Concepts. To recap: I followed up several times with Unique Outdoor to have them make repairs to my Mistaway system, they didn't respond to me timely and once they realized there was an issue did not rectify their lack of attentiveness by scheduling me in line with when I should have received my quote. Called Natural Concepts and could not have been more pleased! NATURAL CONCEPTS is the way to go for Mosquito Solutions in Houston! Call 281-970-7800 and they will take care of you! read more

Brian and his technicians were prompt and extremely professional. They originally installed my outdoor lights several years ago and when I had a request for my bulbs to be changed out to "Cool White" they were able to make it happen without adding on a huge upcharge like other companies. read more

Mark always follows up when issues arise, aways a pleasure to speak to and handles matters professionally, his Field Technicians as good as they get read more

Perhaps I was too hasty with my review on Unique about my poor experience with them from this past Tuesday and Wednesday. Yesterday (Thursday), the owner (Mark) personally called and apologized for his staff poor services. He took responsibility and gave no excuses. He assured me he will get a technician to service our mosquito system immediately and properly. He stated he and his team will work to regain our satisfaction. Today, David (the technician) came and delivered exceptional services. He was professional, patient and friendly. The great service David provided was what we've had and expected from Unique. David more than made up for the poor experience from the past several days. I'm pleased that Mark kept his words and delivered on his promises. I will give Unique another chance and hope they will continue to deliver great services. read more

Highly recommended UO for their Mosquito Mister System. They are professional and responsive. We have had our system for several years now. Living in the Cypress area we have heavy mosquito activity. We were basically prisoners in our home during the summer months. Because of mosquitos, we could not enjoy our patio or our pool. Now we can swim all day and enjoy the patio at night. An added bonus is that the mosquitos are not biting our dogs. This knocks down the threat iheart worms. The only draw back is when the machine loses power, which it does from time to time, we have to have a service call to have it reset. read more

Excellent experience from sales to installation. So far does seem to be keeping the mosquitoes at bay.

I've been working with Mark F at Unique Outdoors for about 8 years now. His company gives great service.

I highly recommend Unique Outdoors! We had a couple of companies come out and give us quotes and Unique Outdoors offered not only the best product, but great pricing and very professional. They have the friendliest service techs and we have not seen a mosquito since it was installed. read more

I've been working with Mark and the folks at UO for many years. They have installed and maintained mosquito systems at two houses, each with their unique challenges. They have been prompt, responsive and very helpful and I wouldn't hesitate to recommend them. read more

Great company and great service. I've had both the mosquito system and exterior lighting with the company and I've been very pleased with both. Highly recommend them. read more

Great customer service, High quality lighting and mosquito systems. Definitely recommend them!!!!