We recently moved back to Texas after having been gone for 6 years. We knew we wanted to search out our previous pest control company since we moved right back into our old neighborhood. Turns out they are still providing great service in our old community and we even have the same technician (Billy)! Not only did they quickly come to perform our first pest treatment but we soon discovered there were rats getting into the attic. Modern Pest Control Rodent Division to the rescue! They even knocked off some money off the hefty price of our exclusion because we were loyal former customers. The exclusion service they provided very soon after their first visit was thorough and I really believe we won't be dealing with rodents again for a long while. One of my favorite things about Modern Pest Control is the way they've always educated me on all the various parts of keeping creepy crawly critters away from our property, as well as the safety they ensure for our family. I honestly feel like they always put us and our pets first! read more

Chris has been servicing my Katy home monthly since purchased last April '25. At first i had some bugs coming inside, then less, and after 2 months no more! He's very personable and professional and informative. Would definitely recommend! Mary B read more

I signed up for their Modern Plus service which includes quarterly visits at a cost of $105 a quarter. The service was supposed to treat for ants, roaches, silverfish, crickets millipedes, pill bugs, and earwigs, as well as fleas, fire ants, and spiders. I had the service for exactly a year, so I did give this plenty of time before expecting results, but a year later I am still seeing ants, spiders, and silverfish within my home, and fire ants outside. The company is responsive to calls, and shows up as scheduled, but that means very little if there's no results for the service that I am paying for. I finally decided to call today to cancel before my next service, and the employee answering my call didn't even bother asking why I was canceling my service, so I guess they probably already know the reason. Instead, she tried to tell me that there will be a $75 cancelation fee, and asks if that can be charged to my card on file. Um... no. When I ask for a explanation on what the cancellation charge is for, she responds that I agreed to it when I agreed to my treatment plan. Only then did she pull up my account and notice that I had already been with them for a year, and then promptly agree to cancel my service. Overall, I'm surprised that they have such good ratings on Google, and feel like their Yelp rating is a more accurate representation of their quality of service. read more

This place is great. When we moved in to our house in August, we notice a lot of bugs, I called them and they had somebody out the following morning...over the course of the next month, we continuously were picking up dead bug carcasses inside and out... (I called them back because of spider concerns, and immediately retreated area same day). It is now January, I have not seen a single bug inside or out (maybe something to do with time of year?) Regardless, They are responsive and reasonably priced. read more

I did extensive research on the rodent exclusion services I need and spent a lot of time researching companies to make sure I picked the right one. If anyone has had the misfortune of needing this service, you know it's *expensive* and the quality of work varies highly, but I'm ready to drop some money on someone who will do the job right. Due to the detailed website and glowing reviews on Google, I was already leaning towards using Modern Pest Control. However, I just had one of the most brash and disrespectful customer service interactions of my life. It's hard to convey how disrespectful and rude their representative Kevin was. He spoke down to me, constantly talked over and interrupted me, and literally told me "to tell you the truth, I don't even want to do this job" within a few sentences of meeting because I don't have an attic. He abruptly told me that he would do the work but wouldn't provide me with a warranty (versus saying "here is what our warranty is and there will be exclusions to your warranty because of x, y, z"). I tried to clarify asking specifically if they wouldn't guarantee their exclusion work and he explicitly said no and then later tried to backtrack that he didn't say that. Everything about his demeanor, tone, and wording made it very clear he didn't want to be here and was trying to talk me out of wanting to use their company. Thanks Kevin, you were successful. He also showed up an hour early and didn't call or text that he was on his way, which I would have absolutely been fine with had he shown any sort of basic sense of respect. read more

This review is for Michelle Lary. I appreciate your fast response to all my emails. Being from CA, I was scared to see the bugs and critters! Thankfully, we moved into a new house, so with Modern Pest Control's service... we are good (knock on wood) ! It starts with the first person the customer comes in contact with at the business. Y'all are lucky to have Michelle as an employee. read more

Modern Pest Control always has excellent service. They go above and beyond to satisfy customers! Haven't seen a living bug in our home since we started using Modern. read more

Prompt quality service. Responsive to questions and provides clear answers about treatment products and pricing. The technicians are polite and respectful. read more

I have had scheduling issues with this company. They didn't show up for scheduled appointments twice. Would not recommend.

I bought my house in Katy in September of 2019. Now in May 2020 I get a "Renewal Notice" invoice of $140 addressed to "New Owner". Did the previous owner have an account with this company? Possibly, but Modern Pest Control has never contacted me for service, or came to my house to provide that service, under some prior contract - during the last 9 months that I've owned the house. I think they are simply fishing by sending me an invoice. Seeing if I'll just blindly send them a check. Shady! Shady! Shady! read more

5 solid stars. Use them quarterly for indoor and perimeter treatments for our house. We live in a green neighborhood where many bugs are present due to golf course and trees. After 3 years, no insects found inside our house. On off occasion one maybe found, but already dead. We hate roaches and there has not been a single one present. The bugs die as the try to cross the garage perimeter and don't make inside ever. They spray the whole front lawn and back including areas wasps may build a nest. They guarantee their work and come back for a re spray for free if any issues. Had fire ants be an issue outside several times. They came out and took care of the problem. They call ahead as a reminder and are prompt with schedule. Use them quarterly for best results. read more

I just had my first service with Kevin and he did an awesome job. He was very nice and quick and explained everything as well as answered all of my questions. I was recommended to Modern Pest by several on NextDoor and I didn't go wrong. Use these guys! read more

Great company and great people! They are always a customer first pest control service. I highly recommend them

Very disappointed with the service. Had to call them out 3 times and after the 3 times there was no noticeable change in the amounts of bugs and spiders inside my home. Marcel and Jeff were extremely nice but unfortunately the service itself wasn't effective. I called to get a refund as the service wasn't cheap and it didn't work, they only offered refund of only 50% which was disappointing being that the service didn't work. You would think they would stand behind their service or refund you fully but... apparently not. read more

Modern Pest took over a company that I had arranged an inside and out insect control. The problem I have is that Modern sends an email the evening before they will service the house. I cannot guarantee someone will be home the next morning. I end up paying for the inside and out service while Modern pest manages through short notice to provide the outside service. Lucky them for making the long dollar on the short service. If you're looking for short service pest control while and agreeing to pay for more, these are the people for you. read more

I have been a Modern Pest Control customer since early 1980's. They are a wonderful organization and the service we have received has been very good. They have provided service at the 4 homes we have lived in since the 80's. Presently we get the pest control service and the Sentricon Termite control system. I think it's worth the investment. Always treat the perimeter of home, garage and ask if we have any activity inside we want addressed. Check the attic a couple of times a year when it's cool. This one person complaining about being late 40 minutes I am not sure about. They are always on time. I get text and emails to remind about appointments. Jeff is one of the folks at Modern that has serviced my home since my 30 year old son was born. Jeff and the other techs are awesome. read more

I have been in Houston since 2002 and this is the first time we have found a pest control company that does such a great job. Marcel Diaz is very polite and very knowledgeable about keeping our home pest free. The staff at the office are very friendly and provide excellent customer service. The chemicals they use are pet and child friendly. Please give them a call. You will be very happy with their service. They service the Copperfield area-77095 read more

I've always had good luck with them, but customer service took a big hit today, $700 for a rodent control system and they blow us off on the follow up appointment. Didn't here anything until we called then only to be told they'd have to reschedule. Very unprofessional!! read more

Great service, always on time, do a great job and very courteous. Cedrick has been out to me home many times, he is super nice and knowledgeable. read more

I am very pleased with the customer service. Jeff explained everything in detail when he came out to my house and I learned quite a bit about rodents. I highly recommend this company for sll your pest control needs. I have not met any of the other tecnicians but I hope and pray that they are all as caring and concerned and patient as Jeff. Jeff is the Bomb Diggity! read more

I called MODERN PEST CONTROL to ask them the price for extermination of pests from my home on a quarterly basis (every 3 months). I was given a price, I decided to use them, I paid them in advance. The date came when their exterminator was to arrive and when he got here he asked me what the problem was. I told him that I've seen small roaches and that they may be German cockroaches. He immediately told me that the price would be triple the price I've already paid for him to cure that problem. I asked him to leave. That really made me mad. The question of pests should have been asked in the very beginning if prices change with different pests. My business is going elsewhere! read more

If I could give 0 stars I would. The technicians never show up on time and are at least 40 minutes late whenever they do show up. Once they finally arrive they do not do their job well at all. I usually have to call them back out to fix the job they just did. read more

I just wanted to let you know how wonderful my tech Ronnie is and how pleased I am with your companies service. I had wasp attacking the my house the other day. I called and was scheduled for service right away. This morning when Ronnie arrived I was on the phone with a company I was having an issue with and it was not pretty. I had to stay on the call, this mess has been going on for several days and I was afraid that if I asked them to hold they would "disconnect" anyway Ronnie had to listen to me yelling on the phone and was just laughing and laughing. When I got off the call I gave him the short version and he took my mood from blood boiling to laughing. He is not only good at his job he is great for your company and customer relations! Oh he sprayed for the wasp, knocked down a mud dobber nest and even squished a spider for me while he was here. That's a big deal for a single gal! I don't know if you ever do anything to recognize when your employees go above and beyond but he is an asset to your company and should get an ada'boy! So glad I went with Modern Pest Control! read more

I was recommended to call Modern Pest Control in an emergency situation and am glad I did. Their office staff was helpful in explaining their quarterly service plans and answered all of my questions, and they could get someone out as early as the next day. Brian, the technician, arrived exactly at the quoted time and worked quickly. He was super friendly and helpful. He answered all my questions and wore covers on his shoes so as not to track stuff in the house. Glad I went with them - highly recommended! Note that their service plan doesn't cover all types of pests, similar to most other companies, and they give you a list of all covered insects before you sign. read more

I found this company online after my original bug people could not assist me in an emergency. I had bees starting a colony and some getting into my house so I needed someone quick. I called and Joseph was out early the next morning to take care of the situation. I will call upon them again if needed. Their price was the same as others in the area. Hoping the bees are gone for good! read more

I have used their services for years now----I get great results better than I had at any other pest control service. And Joseph has been our tech for all these years and you have a great gem in your company with him. Very organized from scheduling, to billing to reminders, etc... read more

This is no BAM!! I had appointment on Friday 4:30-5:00. Arrived at 4:40. Note on door "Sorry we missed you." Office closed at 4:30 so, no help there BAM would have done outside waiting for you to arrive before leaving. We miss BAM! Now we need to readjust our schedule again to meet their needs, again. What ever happened to customer service? read more

Really the best pest control company I have ever had. The tech that comes out is wonderful. I recommend them.

Fast, Friendly and Knowledgeable. Everyone I dealt with at Modern Pest Control was helpful and seemed to understand the severity of my issue, which was a spider infestation. They were on time, attentive and knew their stuff. My spiders are gone! I will continue to use them and recommend them to others. read more