This review is based on an experience on Friday, November 20. I know the date well because it was my BIRTHDAY.
I made a reservation and indicated it was for a birthday dinner. If you're
going for nothing else, the food here is GREAT. It's presented well and the chefs do an amazing job. The communication, service, and attitude from the GM however is unacceptable. I was seated in a hotel room (should note that NO mention of this was made in advance, until I arrived and then walked up an ugly tiny staircase.) The hotel room had a sofa, a radio from the 1990's and a tv as well as sofa. The table had no decor and the chairs appeared to be from IKEA. Certainly not the experience I was prepared for or expecting. I arrived at 7:15p for my 7:15 reservation. I was seated promptly however, it took over 50 mins to receive a cocktail. Allow me to elaborate on the several miscommunications that occured from this point on. Waitress arrives, who was lovely for the most part might I add. Waitress takes my drink order: Belvedere martini, only slightly dirty, with olives... 30 mins later, bar back arrives. Announces "Gin martini?" and motions to hand it to me, I say, "Sorry, it's a belvedere martini, perhaps it's for the other room?" He goes into the other room, attempts to deliver, however the other patrons correct him with what they've ordered. 10 mins later, my waitress returns, and hands me a GREEN martini.... my other party who has known my cocktail for FIVE YEARS, says, "I know you're not going to drink that, it looks like olive juice." I take a sip, it's legit STRAIGHT OLIVE JUICE with a splash of vodka. I motion to the waitress, "Sorry love, but I have to send this back, it's just too much olive juice. I'm sure it's not your fault but can they just make it with a teaspoon or something of olive juice? Thank you."
NOW enter GM (Kate I believe.) She arrives 15 mins later or so, it's several minutes past 8pm and says, "Hi, do you mind, I've made this drink several times now so can you take a sip and see if this is to your liking?" Sip. Great! Moving on. Flash forward two courses of meals, and now attempt to order a second. To waitress; "Love, can you make sure they make it just like the last one? Belvedere martini. Slightly dirty, just a smidge of olive juice? Thank you." Now, bar back comes up, hands me a martini, GREEN, AND IT'S NOT EVEN VODKA, IT'S GIN. I've been drinking the same thing for over 8 years. I know my cocktail. I profusely apologize to the waitress; "I'm so sorry love, but I have to send this back. It's not the correct alcohol. They made it with gin." AND up comes Kate (storming in might I add) and proceeds to tell me the following: " Hi, um, so clearly we're not on the same page here - we've made several of your drinks which you've sent back. I try to explain there's somehow a miscommunication but she cuts me off and says, "So, we're not going to be doing this any longer."
I reply with, "Are you able to just put vodka in a glass with a little bit of olive juice on the side and I'll make it myself?" She says No.
She says, "So is there something else I can get for you, wine?"
I tell her "no thank you". My guest and I were horrified at the encounter and left feeling disgusted with her demeaning remarks. To top it off, the waitress was well aware this was my birthday dinner, made no offer for dessert, simply brought the check, probably because of the strange interaction with her GM and shooed us out the door. Really makes me re-consider ever returning here based on this horrific interaction. They should be appalled at how their management treats patrons, especially when the restaurant community is suffering so greatly right now. EXTREMELY DISAPPOINTED, so much so that I have shared this experience with all friends who asked what I did for my birthday and the horrific experience I had. Horrified. read more