We packed all of our belongings extremely tight and well. The driver stated there might be some shifting of items, but as long as things are secure it should be no issue. When the trailer arrived at my destination it seemed like a bomb went off in the trailer and it was flipped over multiple times. Desks had screws completely screwed off and the legs flipped around, outdoor patio table is cracked, plastic boxes are cracked and glass items that we triple bubble wrapped were broken as if someone took a hammer to them. No explanation for any of the damage, and the best Upack can do is offer me "10 cents per pound"... that is a slap in the face and we are disputing the entire charge with our credit card. Even if the full delivery fee is refunded it won't cover the cost of the damage to my belongings. Highly recommend you spend the extra money for a more reputable company. read more

Really great experience from start to finish! U-Pack staff are very knowledgeable and kind. The freight service they partner with (ABF) is also very friendly and professional. Moving containers arrived on time and all items were accounted for without damages! (Damages, of course, depend on how you protect and pack your items within the container.) Best part, there are no hidden fees! You are charged what is listed on your U-Pack estimate. Would definitely recommend! read more

We originally had booked a Penske truck for our move from AZ to IL - about 1725 miles. We would have had to drive a few days, spend money on gas, tolls, hotels, food and make bathroom stops along the way. The quote for UPack It to drop off a 26 ft trailer was only $1100 more than our rental truck. We still had contracted movers on both ends to help us pack and unload so that didn't change. The fuel calculator they have on their website calculated the 1700+ miles to cost us about $845. Add in the cost of at least 2 nights in hotels ($200), breakfast/lunch/dinners x 3 days ($300), tolls ($50) and that $1100 difference evaporated. Then we also factored in the wear and tear on our bodies sitting in a "comfortable" rental truck for 2-3 days and we figured we were way ahead using UPack It. Now for the trailer drop off and pick up. I was surprised to see just how friendly everyone from UPack It was. From the quote to accurate communications about pick up and delivery times, their team was one of the best I have ever dealt with. While the delivery was quoted to take between 6-8 business days, we had our loaded trailer picked up on a Wednesday in AZ and it was delivered to our home in IL on the following Tuesday (less than a full week). Amazing, professional, on-time and easily accessible. That sums up my experience with UPack It - I highly recommend you get a quote and compare before committing to a long distance drive or worse, an expensive, full service end- to-end move from a moving company. U Pack It provides the best of both worlds - in exchange for some flexibility, you can save a bundle! read more

This was the easiest and least expensive of any move I have made. I am 82 years old and have made many moves. Peter Doyle Chicago read more

We moved a massive amount of personal home furnishings and items that had accumulated over 30 years. Ours was a hybrid move, relying on professional, full service movers to move our piano, fine furniture, paintings, etc. U-Pack was very important for the bulk of our less fragile, but equally important belongings that included family records, fitness equipment, cookware, tools, etc. We filled two containers 3/4 high, like puzzle pieces and the result was satisfactory at the other end. The fork lift drivers were prompt getting to the originating point as well as the destination. Both guys were courteous, and helpful. Would recommend to others, and bid their help to us, again. read more

This would have been a 5 star review . The staff who helped me order the trailers was very healpful , the drivers who picked up the trailers were great . BUT the trailers leaked ( bad ) 2 trailers of wet boxes ( BTW cardboard does not hold shape when wet ) wet furniture and art . When the boxes lost shape furniture moved ripping fabric , breaking ,glass , warping wood , and 2 out of 4 TVs were ruined. Nothing was safe on this floating pool . And the comment from the customer service representative was "I'll look into this " .10 days after picking up the trailer they added length to trailer used .$700plus .I post pictures . read more

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After reading 1000 online reviews for every moving service and getting very depressed, I decided to roll the dice and use a U-Pack ReloCube for my X-country move since they had a lower bid than PODS. To my surprise, nothing went wrong! I arrived with my movers at the freight terminal, was set up to load in about 5 minutes, and my cube arrived in my driveway on the west coast ahead of schedule. No leaks, no damage, no fuss, and delivery and haul away were both very fast and easy. Would use again. read more

In the start it seems really nice and easy process. After the 28' trailer got dropped off in our house in California, we started loading it up. They gave us 3 days to load. When it was time for it get picked up, we called them and they said call us back when it's ready to be picked up. So we started re-arranging our trailer to minimize the space we use. All of a sudden, here comes the guy picking it up. We haven't called, nor they called us that they're picking it up. ABF said that upack just told them to pick it up. They also said that we will get charged half upon pick up and half upon drop off to the destination. We paid extra for expedited delivery, 5days. Now comes the day it should've been dropped off at our new house in Illinois. 12pm, 1pm, 2pm, still nothing. We called the local ABF company and asked where our stuff were the guy said it's. It due until July 14.... we told him we paid extra for expedited shipping to get it to our destination on July 3rd. He kept insisting its July 14. Well we have the paperwork from upack that says July 3rd. Finally called upack and they got it sorted out. Our trailer reached its destination on July 3rd at 3:45pm. Basically, the day is over and unable to call a local company to help us unpack. First day of 3days unloading is gone. There sure is a lack of communication between upack and ABF that needs to be fixed. I recently recommended this company to my sister because she's moving as well, but I guess I have to warn her about the issue. They didn't even give an extension for us to unload, but oh well we'll try to look for a different company next time. So much for worry-free and stress-free, this just added more to our stress. Moving is expensive and very stressful, try not to add more stress to your clients. Not happy with the whole process and with the company. read more

If you have items that you deem even a little valuable, please find another means to move them. I believe this company may be great for moving heavy equipment or items that you don't care that much about. But if you have items you want to be handled with care, beware, this may not be the company for you. I recently used UPack to move my furniture from Chicago to California. I hired movers to help load the trailer and even paid for $350 in packing supplies. I shrink-wrapped and bubble wrapped every thing as they suggested. I purchased very expensive moving blankets to cover my furniture and I still had significant damage to my furniture when I received it in California. I filed a claim and was told by their Senior Manager, Logistics that "they didn't know what condition I placed my furniture on the trailer". Basically, they were saying your furniture could have been crap when you placed it on the trailer which is insulting to say the least. Incidentally, my furniture was only 90 days old (all the way down to the dishes). Lesson: Do not use this company. Heed the reviews! After all, if you are reading the reviews you are trying to make a decision about whether or not to use UPack. Take it from me, USE SOMEONE ELSE! UPack gave me $200 for over $1200 work of damage to my furniture. They suggested that I simply "paint over the damage". I paid over $1800 for the move. I have over $1200 in damage. They gave me $200 as a "customer service gesture". You do the math! read more

After scouring the internet for quotes on my move from Arlington, VA to Chicago, ABF U-Pack was the most reasonable. Everytime I called their call center or one of the ABF terminals, they were very responsive, friendly, and helpful. However, a few downsides... - Timing. They give you a 4 hour time window to drop off your trailer for loading and unloading - both times they showed up 15 minutes AFTER the 4 hour window had passed. Also, unless you pay extra for guaranteed delivery date, the day on which they are able to deliver your stuff is sort of up in the air. - Parking. They drop off a 28 foot trailer at your place, which is sort of a pain in the ass to park in both the Washington metro area and Chicago. I had to obtain parking permits from Arlington, VA ($34) and the city of Chicago (the most horrendous, bureaucratic process imaginable). - Their "bulk head" (the thing that separates my stuff from other freight on the truck) fell and broke one of my framed items. Unless you pay for extra insurance, their bare bones insurance only covers 10 cents per pound per piece. Verdict: They're cheap, friendly and responsive. However, I wouldn't recommend for metropolitan moves (parking is just too much of a hassle) or if you're worried about breaking stuff. read more

NEVER rent a U-haul again if you are moving anywhere out of the town you are currently living in! I moved a house full of stuff from Atlanta to Chicago for $1200. $750 of that was for the U-pack relo cubes that I got from ABF. They dropped off two relo cubes in front of my house in Atlanta. I hired some people to move all my stuff from my house to the cubes, ABF picked them up and drove them to Chicago, and then I hired another company to unload the relo cubes in Chicago into a local moving van and haul my stuff into my apartment. ABF was on time delivering the cubes, picking them up, and moving them to Chicago. The biggest benefit: I did not have to drive a U-haul from Atlanta to Chicago! Plus, the cost of a U-haul was going to be about the same as the relo cubes. But, that did not include the gas that I would have spent in the U-haul. U-Pack is all inclusive. It would have been nice if they would have been able to drop the cubes off in front of my new apartment in Chicago. But, they informed me up front that this was not possible. So, I had to spend extra to get another truck. But, for me it was totally worth it. My new company and I agreed to a cash stipend instead of actually moving me with professional movers. I am coming out WAY ahead! The only downside when compared to a professional moving company is that I did have to pack the stuff up and the relo cubes are shifted about a few times in transit. That is just how ABF works. They put these things inside of other trucks bound for destiantion with all kinds of other freight. So, pack your stuff well. It will shift. I had some damage to some of my bedroom furniture. But, I am actually in the freight business. So, I knew what would happen. I just did not pack it tight enough. Overall, great experience. I will never drive another U-haul. I promise you that.... read more

We decided on using U-Pack for our move from Chicago to Tampa because we liked the 24 hour customer care and the price that was quoted to us was what we were looking for. Every step of this process was enjoyable for us from ordering the pods to recieving them (abf has some of the nicest people working for them!), to having them picked up (we had an unfortunate forklift malfunction so we had to wait an extra day for the pods to be picked up, but we were communicated with every step of the issue), to having them dropped off (again super nice driver). If you are downsizing and can fit your stuff in a couple 6x7x8 cubes, I would recommend U-Pack. read more

I was very excited to work with this company but could not in good conscience recommend them. We ended up having a leak somewhere in the trailer which means quality control is an issue. We were given different information by different departments in different cities and ended up spending extra money that we did not need to spend. We were told the area we were moving to was serviced only on certain days of the week. So we paid extra for expedited service. Once we arrived at our new home, we were told by the local office that the information we received was outdated by a few years and that they'd been trying for a long time to get the central office to update it!!! When we tried to talk to a supervisor about this, we were dismissed as if we were trying to get out of something. We spoke to someone named Neil or Neal. He would not truly hear us out. The only reason we used expedited service was because we were given misinformation. He said because we got our stuff quickly, we were just trying to get money back after the fact. It was horrible customer service and beyond unprofessional. He would not let us speak to anyone higher than him. And a bunch of our stuff was damaged by water. So even though it seemed like a good deal, I could not recommend them bc of the lack of respect and empathy. ABF, on the other hand, was professional and empathetic about the whole situation. We were able to file a claim and get some money back for the water damage that occurred. It's ABF trailers that are contracted for use by U Pack. We were so disappointed in our overall experience. But the local team members where we moved were incredibly helpful and responsive. Neal/Neil was highly dismissive and would not hear us out. read more

Best long distance move experience ever!!! We did not want to use the traditional moving companies - they have such horrible reviews, customer service, hidden costs and breakage issues - I was just stressing having to deal with them and their sales pitch, so I started looking at other options and found these Yelp reviews for ABF - thanks to all the Yelpers out there for the fabulous advice!!!! ABF customer service is super helpful and gave us great advice on everything we needed to prepare for the move and there are no hidden costs!!!!! We used Move-tastic (highly recommended) to move our stuff from our Chicago condo to the ABF facility since the trailers cant park on the streets. Our stuff arrived just as it was packed, nothing broken or moved. We used their storage for two months and they gave us a great price and were totally flexible on our timing, which we really needed since we didnt know how long it would take to find a house, buy it and close. There was no flexibility and very high costs quoted by the traditional moving companies. The same day we closed on our new home, ABF dropped the trailer off in our driveway and I found two local guys to help us unload it. They even came back the same day to pick up the trailer since we finished so fast...so nice since it was the weekend and we didnt want it parked there for so long!!! We are so happy with our choice to use ABF - from my first call to the trailer pickup they were fabulous to deal with and it didnt hurt that we saved heaps of money!!!! read more

Well, this is sort of a review of both the Chicago branch and the local branch in North/central Florida (where I moved). I had the same experiences as everyone else on this site. This company was the most reasonable (by far, saving over $1000), they were very kind and professional, and even worked with my schedule without an extra charge. it sucks a little that they can't drop the cube at your front door if you live in Chicago (as some companies will), but given my address on the Southside, perhaps it's best if my belonging weren't sitting in front of my door with just a padlock for a few days... It was fine driving over to load things (thanks to lots of friends with big cars). I wanted to load it on Saturday (when my friends could help) and not have it delivered until a week later. Transit time is only 3 or 4 days, but they were kind enough to hold it in Florida so that it wasn't delivered to an empty apartment (at no extra charge). Lots of the other companies charge you a month-long rental fee, even if you're using it for just a week or so. Very annoying. I would definitely use these guys again. read more

Great experience in both Chicago and Atlanta. The price was better than most, I was able to access the container while in storage, I was kept apprised of the status and staff was knowledgeable, highly competent and super nice. Angela Hughes was exceptional. I would not hesitate to use them again or recommend them. Thank you for reducing the stress of moving. read more

They made it so easy to move from NewYork to Chicago. Would definitely use U-Pack again

I can't say enough good things about my experience with U-Pack. My fiancé and I were moving from Chicago to San Antonio and they made it SO easy. I had spoken to them with a month out of needing to move but because my dad passed away, I had not yet solidified my reservation. When I called them to cancel because it was no longer within our price range, they did what they could to make it an affordable move for us. Aside from being so accommodating, everyone I dealt with along the entire chain of packing and transportation was friendly and helpful. Our stuff was secure, shipped, and arrived on time. We didn't have a place to live yet so they stored our stuff as long as we needed them to for the same or less amount than if we had paid for our storage. When we finally unpacked, everything was safe and sound. U-Pack really made this much easier than we expected it to be. And without knowing our personal circumstances (we did not play the poor and dad passing card) they wen't out of the way to help us on their own accord. I recommend them any day. read more

The moving consultant is not helpful at all and he said "you accent makes it hard for me to understand you". What kind of customer service representatives would say that!!! And then he said we do not service your area and hang up the phone. What a bad experience. This is my last conversation with them. read more

I moved from CA to Chicago and UPack was by far the most economical, professional and easiest solution. I rented a UHaul at either end and loaded my relocube at their depot's and total for truck rental was $100 at each end. This was cheaper than having them bring the relocube to me by almost $300 at each end I think, but I had not a lot of stuff so it was easy to do myself. Fantastic service, quick delivery and storage was fantastic to have at destination until I was ready. I would absolutely use them again and would recommend to anyone. I saved over $2,000 over a conventional moving company Thanks UPack! read more

Well if you are planning to Move to a big city and use them, then plan to use a u haul to unload everything at their terminal on a weekday, if your place has parking restrictions. They don't work on weekends and you cannot connect to anyone at their terminal after 8 and strangely they do not have numbers to contact their own employees working down there. I think they are perfect if you are moving to a place with a big parking. They are also great at screwing up which terminal your stuff goes to so take care to double check. read more

Very poor communication. Did not pick up as promised. Once sent to storage destination - (their contracted storage destination) - completely washed their hands of the entire process. Do not waste your money. Just get a truck from a real mover. read more

Move from salt lake city to chicago. U pack was a great help and also the cheapest option for us. We move our 1 bed room apartment, everything fits in the cube with extra room! Make sure you pack your things to the top! Delivery in chicago is tricky due to parking space so we decide to change to pick up at the terminal. Which was still very convenient (the terminal opens 24 hours as long as you make arrangements, it should be no problem). The staff there are friendly and very responsive. I called u-pack told them what we decided to do and they were very helpful. We got our refunds (door to terminal is cheaper than door to door option) within a week. We would definitely recommend and use them again for our moving need!! read more

Moved from Chicago to Louisville. We were rehabbing a house so I wasn't sure when I would need all my things. This was the perfect solution. My advice is to get an extra pod delivered to pack. If you don't use it you're not charged but if you end up needed it it's there. I ended up filling all of the pods I ordered including the 'backup'. Scheduling delivery was super easy and I was able to get the pods delivered to the new house at different times. While one pod was in the driveway I had a family emergency and had to get it moved ASAP, they came quickly to accommodate the request without any hassle. Very nice and overall the least stressful part of my move. read more

I've recommended U-Pack to family members, posted pictures on FB, told co-workers about how easy this process was, recommended them to neighbors. This company was really amazing and everything you would want when shipping personal and valuable items. Everyone I talked to from U-Pack was incredibly helpful and patient - didn't wait on hold either. The pod delivery guy was very nice and suggested a better way to place the pods on my driveway. Each pod held so much more than I originally thought. Text message alerts along the way and I could track the pods during shipment. Pods were picked-up on a Monday and arrived at their destination on Wednesday (from Chicago to D.C.). Was worried about how weather proof the seams of the pods were - had a crazy wind/thunder/rain storm while packing pods and when I checked on everything the next day, everything was completely dry. Not the cheapest way to move furniture from one state to another, but so much easier. When comparing the cost of U-Pack and driving a UHaul, the price difference was only about $250 more with U-Pack. Gas is expensive!!!! read more

I have heard a lot of horror stories about moving and moving companies. I moved from Chicago to Salt Lake City and must say that the whole process went very smoothly. I opted to pack at the depot as Chicago is a difficult place to set down a box and then the U-Pack box was delivered to my new address. The box arrived on time, early actually, and the driver was very flexible with delivery times. No stuff was broken, no water damage or other problems like I've read before. Overall, the price was way half of what PODS was charging and I would definitely use this service again when moving across the country. read more

Our stuff had a pretty rough ride, we had a cabinet bungeed to the side of the truck and the doors still managed to completely break off. None of the carriers wore masks in any of the interactions I had in Philly or in Des Plaines, IL. None of the timelines for drop off or arrival were met, if you need to meet deadlines like we did, this is not the place. read more

Please rethink using this service. I have never written a review online about any good or service. However, U-Pack's service was so awful, I feel obligated to spread the news. All of my belongings are destroyed due to water damage. As in, the container my stuff was shipped in....WAS NOT WATER PROOF. You hear a lot of stories about goods being damaged in shipment due to things not being packed correctly. That is not the shippers fault...that is your fault for not packing things tightly and with heavy items on the bottom...etc. However, it goes without saying that a shipping company should provide shipping containers that handle rain. All of my stuff is destroyed and U-Packs response has been...though luck...no refund...nothing. They take no responsibility for providing a faulty container and destroying my belongings. This is bad business and not how you treat customers. I will use a professional and reliable service next time...like PODs or another shipping company. Stay Away from U-Pack...spend the extra buck if you have to. read more

I called around price quoting various options for my move across the country from California to Chicago in September of 2012, and U PACK was definitely the cheapest (sometime like $1275). Due to where we ended up moving to in Chicago, the city did not allow Cubes or Pods to be placed on the street--just too narrow and not enough places to put it. We hired New City Moving to unpack and move our stuff once it arrived in Chicago at the ABF Terminal. Anyway, ABF folks were SUPER friendly and easy to deal with on the phone before the move. I loved that there was NO DEPOSIT and you could cancel at any time. I loved that I didn't have to pay anything until my stuff was in transit. In California, they dropped off the cube--no hassle and we packed our stuff to the very top. I recommend you do this so that nothing shifts around in transit (the better you pack, the more likely your stuff will survive). ABF picked up the cube 2 days later, again no hassle. It arrived within the time frame that was expressed and the friendly ABF staff in Chicago showed us where our cube was that was ready for us as I was instructed to call about an hour ahead to let them know I was coming. When moving back to California this December of 2013, I knew there wasn't a better deal that ABF U PACK...but I did call around again just to make sure. PODS wanted more than $1,000 more for the same move. And they called me several times and emailed me almost daily after asking for a quote, insisting that we use their service. No bueno. UHAUL has a service now that is very similar, also a much more expensive option and the logistics are not anywhere near as dialed. So, once again I chose U PACK, even though the move was a bit more than last time (something like $2400) it was STILL the cheapest option. We pulled up with New City Moving right behind us and there was our cube, ready to pack. We PANICKED. Not everything fit this time since we had bought a couch, table, and other large items in Chicago. I called ABF right as the movers were packing our stuff and they said it would be NO PROBLEM, they had another cube available and it would only be $1000 more to get a second one and if we didn't want to use it, we wouldn't be charged. We ended up deciding that the 6 boxes that didn't fit were not worth paying the extra $1000 for another cube, and just shipped them UPS (about half the cost). The man at the ABF terminal--why I am blanking on his name! He was wearing elf ears since it was right before Xmas. SUCH a nice guy! He saw I was stressed and offered me an orange from his desk. They really made the moving experience much more pleasant than it could have been. When our stuff arrived in California, we did NOT have a place to live. They gave us an extra WEEK until we had to have it delivered instead of the 3 days and I was so thankful. They plopped it on the street and we were stoked--nothing broken and they picked up the cube the next day. Definitely recommend them and remember, invest in good packing materials (we got a discount on ABF boxes on their website) and pack smart (great packing tips and tutorials online--especially for building your TV box), you'll come out on top. read more

I could have had a better experience with ABF U-pack in my move from northwest Indiana to Memphis, TN. Mostly because every person I talked to had a different understanding of how the system worked. I had scheduled drop-off appointment from 12-4 on a Thursday. After making my reservation, I noticed the "2 business days" for delivery time on the paperwork. I worried because we brought friends with on our move (who bought one-way plane tickets home) assuming the truck would arrive over the weekend and we would have help. I called to ask and the gentleman I spoke to said "Oh, no problem. We're a 24/7 company so you'll get the trailer as soon as it gets down there". I felt relieved. Later I started reading over the contract again and it stated that they do no deliver trailers on weekends or holidays. So I called again just to be sure and spoke to someone else. This person said I definitely would not get my trailer over the weekend but I could call after it was in transit and see if they would make an exception. I called when we were finished loading our truck for a pickup and the dispatcher said, "it will be picked up tonight or in the morning". We left for Memphis Friday morning and the trailer was still outside. On the way down we made that phone call to ask about the exception. The lady we spoke to said that the pickup of our trailer had not even been scheduled and would likely not get to us until Wednesday or Thursday because the dispatcher said his schedule was full. So, I guess the person that told me when my trailer would be picked up failed to even put it down on the schedule. I called him directly for him to tersely advise me he had never said "morning" and it would be picked up that day. As of Monday (when we were supposed to get our trailer) it was still sitting in South Chicago, IL according to the tracking number. This entire time I did not know when I was required to pay. I asked the reservation person, the dispatcher, the driver, etc. Each person had a different answer for me. I finally got a call Monday from someone asking for the payment and to schedule the trailer drop-off for Tuesday at my new address. They offer 4-hour windows. Keep in mind that your 4-hour appointment time is a 4-hour window in which they can drop off the truck whenever in that window. But if you are not home, you will incur charges. I chose the 8-12 morning window since it was now only my boyfriend and I with August heat in Memphis. I did not receive my trailer until 11:45am. We woke up hoping for it early just to pace around for hours waiting. Admittedly, I dropped the ball on fully understanding shipping times and rules stated in my contract but I wasn't thrilled with their follow-through and getting conflicting answers. Hopefully my review helps future customers avoid the same mistake. Our stuff did make it down undamaged and exactly how we left it--so that's a plus. Although frustrating at times, this was definitely a better option to renting a U-haul which would have cost more and left us with 2 cars to get down with us. read more

I honestly think ABF is the cheapest and most stress-free way to get your stuff cross country. ABF U-Pack operate similarly to PODS, but offer more services and are much, much cheaper. I got quotes for the same move from each and ABF was less than half the cost of PODS. They offer what they call "relo-cubes" (AKA pods) as well as trailer space- the trailer space can be more affordable and is more flexible because if you don't know exactly how much you have to move you can get a few more feet (or less) and only pay for what you use. The customer service at ABF was outstanding. Whenever I called, I was always talking directly to a person who is polite and very helpful. They actually seemed to care about you specifically. It was super easy for me to reach an employee in their Chicago and my local PA warehouse as well. They gave me a very short and precise timeline for my delivery and came in UNDER that estimate. They also delivered the cubes to my house within two hours of me calling to arrange the delivery in Pennsylvania. You get a tracking number for your cube(s) or trailer and can follow its progress across country. We loaded our cubes on a Monday evening and got a call from ABF Tuesday night to say they were arriving early Wednesday morning, which they did! I really appreciate how stress-free this move was using ABF. Thanks guys! (Note that you need to be sure that your destination city/town allows trailers and/or cubes to be parked on the street and make sure you get the proper permits before committing to one or the other method of shipping. That is your responsibility, by the way, not ABF's. Chicago generally does not allow any PODS-type cubes to be parked on city streets. That being said, ABF was very flexible in allowing us to load the cubes ourselves at their facility. You can go anytime and can stay there as long as you want- it's a huge fenced-in yard and very spacious. You can load the pods there over multiple days if needed. We hired a local movers within Chicago to load all our stuff onto their truck, take it to the ABF location near Midway Airport, and unload it all into the cubes. They worked so fast and had three cubes loaded (properly) in thirty minutes. So I would recommend hiring professionals to load your cubes if you have the extra money.) read more

Although the price and timing was great I would not recommend using U-pack for residential moving. We loaded the truck as tightly and secured as possible but our stuff got to the destination very damaged and dirty. I am not sure how they drove the truck but every single box was destroyed, every piece of furniture was scratched, few broken pieces and a ton of dust all over our belongings. U-pack may be fine for freight transportation, but I will not be using them for my household items. Other companies that specifically do residential moves have vehicles better equipped for household items so they will not get damaged while being transported. read more

ABF did not deliver direct to my destination city. They stored the trailer in Sacramento and brought it to Chico when I had a place to put my furniture. The people in Sacramento were as unhelpful and uncooperative as they could be. When I did receive my furniture, I discovered a serious leak in the roof of the trailer and furniture and boxes damaged from rain coming through the roof. ABF response was "did you get the extra coverage? We only pay 10 cents a pound for damage." If possible, get a more reputable company to move you. read more

Do not use ABF if you are moving into the city of Chicago. They cannot deliver the container ("the streets are too narrow") and the city of Chicago will not allow you to leave it on the street overnight. The fine is $500-1500. Completely unacceptable ABF did not share this information with me when I arranged the move with them! read more

Had such a positive experience with this company! Moved from Kansas City to Chicago. Everyone at both terminals was incredibly friendly and helpful. Our stuff arrived all on time, no damage, no extra fees. It was great! They gave us plenty of time to pack our Relo-Cube and included a tracking number to see when it arrived. I'd recommend this service, it's an easier way to move your stuff without having to do the driving. It was really cheap to ship, and I rented a U-Haul for an afternoon to pick it all up. It was much cheaper than a $1000 cross-country U-Haul rental. read more

They gave us the best price - one flat rate with no surprises. Pick up and delivery happened at the times they stated. Staff was helpful. And our items arrived safe and sound. (You need to pack well and secure well in the cube.) A good experience overall. read more

Prepare yourself for an epic moving horror story... I was moving from Chicago to CA in July and arranged for U-Pack to drop a trailer at my address. As I lived in Chicago, I was concerned that they would not be able to serve my area. Naturally I called and asked the rep (Bo), who assured me that my address was fine. And because I already had him on the line, I went ahead and reserved the trailer by phone. A mistake, in retrospect. At 7am, an hour before the dropoff window, a U-Pack rep called me to inform me that they had mis-entered my zipcode as 60647 (Logan Square), and that they did not serve my actual zip of 60637 (Hyde Park). That's right, in the year 2015, a national company that specializes in moving things from address A to address B does not perform *address validation* until an hour before delivery. How hard is it to call the Google Maps API at the moment of booking? (Answer: Not Hard At All). I really thought they would acknowledge their error and make an exception. I had already called the alderman of Ward 5 to make sure there were no problems with dropping off a trailer. I had the necessary permits affixed to some trees. But after an hour of back and forth on the phone, not only would U-Pack not admit any error, but moreover they flatly refused to bring the trailer. They gave me exactly one option: bring my stuff to their service center out by Midway Airport, and they would take it across the country from there. In other words, I now had to essentially arrange an intra-city move with one day's notice on July 1st. U-Pack offered a measly 25% discount, which did not end up covering the extra cost of moving my belongings to them, and certainly did not compensate me for the extra stress and missed work. I called over a dozen moving companies and they all said the same thing: "So sorry, but of course we don't have availability *tomorrow*." And, yeah, they would be doing something really wrong if they had availability on the busiest day of the busiest month of peak moving season, with zero notice. Beyond this, U-Haul trucks were taken. Eventually we found a Penske truck of the right size (available on short notice for 6x the price of U-Haul), and our moving helpers assured us they could stay longer and come with us to Midway to make the transfer from Penske to U-Pack. Of course, Penske then called us to say that they actually had only a smaller truck available. They were really nice compared to U-Pack and gave us a big discount, but we ended up with a truck that was slightly too small, which added perhaps 2 hours to the move as our helpers tried to pack things as efficiently as possible. And some of our furniture simply did not fit, so we had to abandon it. Incredibly, the tale gets worse. When we got to the U-Pack service center, they informed us that, although the lot is 24/7, they were currently replacing all the lights, so once the sun went down, we would not be able to see. So our movers had only an hour and a half to make the transfer. After 10 unexpected hours of moving (instead of the original 4 we had planned), they were exhausted and rushed, and they finished as the sun went down. Perhaps unsurprisingly, they did a terrible packing job, and when we opened the bulkhead on the other end, our mountain of belongings had turned into an avalanche of boxes and broken things. We lost quite a few pieces of furniture that should not have been bearing weight. My moving help then wanted me to pay for the 6 extra hours at $100/hr in cash. So I went to the nearest gas station, in a bad neighborhood, and got kicked out after lingering too long while withdrawing the max repeatedly from the ATM so I could pay this sweaty, hoodie-clad guy hundreds of dollars. I'm sure the gas station attendant has never in his life been more certain, and more wrong, about what was really going on. Someone told me that the most stressful times in life are divorce, death, and moving. A lot of things have to go wrong to create a truly epic moving horror story, but it could all have been avoided if U-Pack had just done One Thing Right. You can use U-Pack if you like, and you will probably be fine, but there is perhaps a 1 in 20 chance that something will go wrong. And if that happens, U-Pack is not one of the companies that will do what it takes to fix the problem. Pack U, U-Pack. read more

OK, well gotta give em 4stars now because the pack & move went without a hitch. when the truck arrived in Chicago it was touch & go for a minute. the driver couldn't park close to our place (lakeview of course). and we had to hussle to unpack out load in the amout of time they give you (which we did). When we signed the contract for payment they left some extra fees off (I think by accident) so that was cool. It turned out all ok, and maybe there are more nightmarish movers out there. i suppose i would use them again. read more

One word. Horrible. The stuff got to the terminal in one piece, but this is a review for this particular location, not the company as a whole. My girlfriend had items shipped from Dallas to Chicago, and due to a missed flight and delays, could not be with me to open the cube. I called customer service and asked if I could get into the cube. I was told that if my gf emailed a confirmation with my full name, and gave her credit card info over the phone, that I would be able to have them cut the lock and get into the unit. I even had her order email forwarded to me for added assurance. I show up with my uhaul, and was met by Eric (Operations Manager who clearly has a University of Phoenix degree in management). He knows exactly who I am and was expecting me and opens up with, "yeah I can't let you into the cube because you're not on the contract". Bull. I explained my situation, that I NEEDED to get into that cube today. Nothing. Straight up, "sorry can't do anything" and walked off. Couldn't you have called me and told me this over the phone BEFORE I had a uhaul truck rented? Needless to say, I was ticked. Being told one thing and showing up with a rented truck and being turned away without much of an explanation is no way to treat a customer. So, I had to return the truck, and coordinate with my girlfriend at the airport over Skype on how to resolve this. We called the Dallas office, and a higher up told us that Eric was flat out wrong and that there was no reason why he shouldn't have let me into the cube with so much authorization from my girlfriend (credit card, email, phone call). What more do you need?! A blood sample? The Dallas manager contacted who I assume to be Eric, probably ripped him a new one, and Dallas got me on the contract so there would be no excuses from this guy. I got my truck again, drove back to ABF, and grinned from ear to ear as Eric, yes, Eric cut the lock off of my cube. He wouldn't even look at me. The other manager apologized for the "confusion", and business was done. Seriously, ABF, get rid of this guy. He made our move much harder than it needed to be, and he seemed to enjoy it. There was no "confusion". The unqualified operations manager doesn't even know his own policies. If things don't go as planned for your move, don't expect any customer service from this guy. read more

I am not sure which ABF location I used. I do know that the pods were dropped off to our home in IL fro the Elgin facility. And, this company lived up to all its claims. They were affordable, made some on the spot changes that came up with no issues, and every person I dealt with was courteous and helpful. Moving is stressful enough, I"m glad this part was not! We moved from IL to CA, and ABF made it that much easier. Shwew!!! read more