I'm not sure if 'rude' is the right word. maybe brusque? whatever it was, it's clear customer service is not the priority. upon arriving, I went to change into my wedding dress, and my mom whispered that it smelled slightly like Indian food, and indeed there was an oil-like smell (maybe it was just that day?) I figured my dress would have time to air out if needed and went ahead with the fitting. triana directed while her assistants pinned, and pinned incorrectly I might add. at one point, triana came over to correct the girl and almost snapped at her in front of me. when they were pinning my reception dress, they recommended taking in the whole thing instead of just the strap (which I wanted). when I asked the cost, triana said she would write everything up.
when the pinning was done, I changed back into my clothes and then received the final tab. $180 for a FRONT HEM (i.e. HALF HEM) of a simple chiffon and silk beach wedding dress. I understand the skirt is three layers, but they cannot be serious. it has ZERO ornamentation. the story was only worse from there. another $30 to sew in bra cups (which I'd brought with me) and $15 to change a strap to elastic (???). total estimate = $225 for a dress I'd paid $350 for. absurd. alterations to the reception dress weren't any better. I think it was either $40 or $60 to take in the entire thing when all I'd requested was the strap shortened.
when I questioned the price, triana spoke up. she said the cost wasn't based on the price of my dress (understandably so) and that I was welcome to go somewhere else, but she fully expected I'd return - either because her price was best or because someone else would ruin it, and when I did, I'd be required to pay her another $20 for the additional fitting. seriously?!
note that in all of this, there was NO EXPLANATION of WHY the costs were what they were. I immediately left and called David's bridal, where they estimated the same hem from $90 - $125. ultimately I wound up at Lupee's house, where I found extensive explanation of what needed to be done and a $125 price tag. the dress has been hemmed to perfection, and I'm happy to say that triana was dead wrong. I'm just sorry I had to deal with her snobbish attitude in the first place. read more