The owner was very kind and incredibly honest with what he had to offer. He was incredibly patient…read moreeven when we were checking out multiple cars and always answered any questions we had.

HUGE SELECTION OF IMPORTS AT A GREAT DEAL! Rizwan has been in business for 10+ years and is…read morewelcoming, honest, very knowledgeable, and has many resources to offer when it comes to car buying, also offers Turo rentals, and repair!

Review for the Service Department: I purchased my Tiguan…read morehere, but I stopped coming for a few years due to poor service in the past. Recently, I had to bring it back for an ongoing issue and noticed a completely new team, including the manager. I want to specifically praise Daniel F. for the excellent service I received. He took the time to explain the benefits of dealership service versus a general mechanic and kept me updated exactly as promised. He explained the progress on my car clearly, and laid out all my options. I especially appreciated his patience with my many questions. Daniel set a new standard for customer service excellence. After several bad experiences here in the past, this new team has restored my confidence. I'll be returning here for my future maintenance. Thank you, Daniel!

1 STAR -- I WOULD NEVER PURCHASE FROM TRACY VOLKSWAGEN AGAIN…read more Our experience with Tracy Volkswagen has been disappointing from the moment we walked through the door and has somehow managed to get even worse AFTER purchasing the vehicle. We stopped at Tracy Volkswagen on our way home from college specifically to look at a truck my son had found online. We had just driven approximately four hours from San Luis Obispo and admittedly didn't look our best after a long day of traveling. Almost immediately, we felt like the first salesman sized us up, decided we weren't serious buyers, and couldn't be bothered to give us the time of day. He showed us the truck and then essentially pawned us off on the dealership's SHUTTLE DRIVER to accompany us on the test drive and help "sell" us the vehicle. I have never experienced anything like it. Eventually, another salesperson realized that we were, in fact, serious buyers. Unfortunately, the experience didn't improve much. Instead, we felt like we were being "worked" throughout the entire negotiation and treated as though we knew nothing about purchasing a vehicle. At every opportunity, it felt like they were trying to take advantage of that assumption. Here's the ironic part: WE BOUGHT THE TRUCK. WITH A CASH OFFER. This was also my son's first car-buying experience, so we intentionally involved him in the process. He negotiated a few smaller items himself, including having floor mats included with the purchase. It should have been an exciting experience for him. We picked up the truck the following day. The floor mats? Those took OVER A MONTH and approximately 10 phone calls before we finally received them. Unfortunately, that was only the beginning. It has now been approximately TWO AND A HALF MONTHS since we purchased the truck, and we STILL DO NOT HAVE THE LICENSE PLATES OR REGISTRATION. We have called Tracy Volkswagen ENDLESSLY trying to get this resolved. Instead of receiving a straightforward explanation or someone taking responsibility and fixing the problem, we are repeatedly passed around the salesroom and given different stories. No one seems willing or able to simply tell us what is happening and get it taken care of. The difference in attention before and after they received our money has been remarkable. This entire experience has been incredibly frustrating, particularly because it was my son's first vehicle purchase. What should have been an exciting milestone has instead turned into months of phone calls, chasing promises, and trying to get basic items that should have been handled as part of the sale. My advice to Tracy Volkswagen: Stop judging customers by how they look when they walk through your doors, stop assuming they don't understand the buying process, and most importantly, take care of your customers AFTER you have their money. We purchased the vehicle despite our initial treatment. After everything we've dealt with since, I would never purchase another vehicle from Tracy Volkswagen and could not recommend this dealership to others.

Tracy Mazda is the only place I trust to do any services on my CX9. I live in Richmond but make the…read morecommute anytime I need maintenance. Javier at the service department is great! Very professional and he always takes his time to explain what the car needs and doesn't need and I always end up leaving with a reasonable bill and a hassle free experience. One example I have is when my 30,000 mile routine maintenance came up I shopped around and got quotes at Concord, Vallejo and even Dublin they all quoted me at over $3,000, I called Tracy Mazda and only ended up spending less than $1600 I'll continue making the hour commute anytime!

My car was in for work.I paid for it.$735.00.They said I scratched the rim on a loaner car and I…read moreneeded to pay 160.00.I said no and they should have someone to do it at their shop as this is part of doing business.Two days later they charged my card. The girl in service dept Said she would send a picture ,she never did.This is wrong to charge my card and I did not sign nor get a receipt.This was done on 6/12/2020 and I received a bank statement today of the charge.My wife wants the new Mazda Juke and we will not purchase from this dealership,nor have any work done at that location .I can not accept this type of business behavior. ever again. The service manager was dishonest and cheated me .I have also sent a complaint to Mazda HQ Irvine Ca.

I got a 2001 Audi convertible great shape one owner I'll had three car 3 years and still going…read morestrong. I'm ready to get another car from Thomas super nice guy one of the only used car sellers I felt I could trust and I'm glad I went there I have not been paid for this review

It really pains me to leave this review, Thomas seems like a genuine and honest guy and likely if I…read morehad been contacted by him he probably wouldn't have wasted our time. Unfortunately that pleasure wasn't mine, I was doomed to speak with Freddy. Your caricature used car slimeball salesman. I said exactly what I was looking for exactly how much money I have ready to go. I was test driving the most affordable Prius within reason and Freddy lied to me and said he has a Prius with recent maintenance on his lot. He didn't send any pictures asked if there were any other kinds of cars I'd be interested in- I was explicit, polite but direct and said no. I want a Prius. He then lied to me and said someone is test driving it now. I told him I'll be there in an hour, kick em out it's sold. I arrived and that's when I met Thomas. Clueless to the buffoonery Freddy was up to, he asked "Can I help you?" To which I introduce myself, hello, I'm Carter. I'm here to meet with Freddy for a Prius.. and that's when I knew my time was wasted. Poor Thomas wasn't in on the buffoonery and it's a shame his business is being tarnished by people with a reputation like Freddy. I pulled the advertisement from their website showed Thomas and it turns out they sold that Prius last month and Freddy was blowing smoke up my ass- likely why he wanted to know if there was anything else id be interested in... NO MOTHER FUCKER GAS IS $6! I want a goddamn Prius nothing else! Waste my fuckin time an have me writing the gospel of shit reviews for a genuine decent old man's used car lot. Honestly fuck you Freddy.

We had a great experience buying a car for one of our family members. The team was honest,…read moretransparent, and upfront about the vehicle and the price, which made the entire process easy and stress-free. It's hard to find a dealership you can trust, but we felt confident from start to finish. Because of this experience, we'll definitely be back when it's time to buy a car for our second family member. Highly recommend if you're looking for a dealership that treats customers with honesty and respect.

Liars,don't keep promises and overall trash customer service and care horrible experience never…read moretrusting them again

The liars that sold my daught a piece of junk car. They…read morerefused to stand behind their cars and let her drive out of the parking lot with her 2 year old l8ttle boy. NEVER buy a car from them

DO NOT BUY CARS FROM HERE!!! I bought a Mustang from here and within 2 months had to replace the…read moretransmission not to mention the overheating issues. They will tell you lies and whatever it takes to close a sale. Cars overpriced... just take your business elsewhere

Took a couple of our cars here for repair. Brakes/rotors on my wife's Mercedes, it came back with…read moreissue resolved. I also had the A/C system in our conversion van diagnosed. Came back with metal shavings in the lines with the suggestion of replacing the whole system. The report provided was thorough and detailed.definitely plan on having them do the work.

Great service, and quick turn around, the staff was respectful and kind , highly recommend giving…read morethem a try

Great Friendly Service and Open on Sundays. I needed for Ford F250, b/c my truck wouldn't start…read more Tried 2 other parts stores, both not open Sunday morning and then found this place on Yelp. Good price and helpful friendly guys behind the counter - they said it's a family business with 30 year history. This is now my go to auto parts store in Tracy.

Exceptional, professional, courteous, effecient, would highly recommend, was on schedule and kept…read moreto schedule