Be aware - Zero Refund policy. I purchased a Craftsman leaf blower in Galveston and got home to…read moreAustin from our vacation only to experience a defective battery that wouldn't recharge. I brought it back to Ace to get a refund and they won't refund $139.64. I explained that I already purchased a new one but that didn't matter. I think it's absolutely ridiculous that they don't and wouldn't refund a brand like Craftsman. Horrible customer service in my opinion.

Been here a few times to get various items we could not find at other big hardware stores…read more Located in a plaza with various other businesses, ACE hardware as that small town feel with Vicki manning the cash register and front door for greeting and offering help as soon as you walk in. We've always been able to find what we need there with decent pricing and a good selection for almost anything you may need for your home. From decor to small repairs ACE hardware has it! They really came to our rescue when we needed solar eclipse glasses when everyone in the area was sold out! Love this place and will be back!

Everyone has been extremely kind and courteous to me very forgiving people processed my returns to…read morefinally get what I needed. Very knowledgeable and helpful with the products I had purchased.

Great little hardware store that actually carries more in my opinion than ACE hardware down the…read moreroad in Lago Vista.

Needed service for my Stihl string trimmer…read more Came in, met Ira the Stihl whisperer and ordered some parts. Parts arrived in a few days. Ira requested that I bring my device in for a check-up. Gave my trimmer a thorough check (set the valves, checked compression checked grease level etc.). Ira expertly installed some of the parts I ordered but after the inspection Ira determined that not all of the parts I ordered were needed. Cost for inspection, parts installation and parts I ordered but didn't use? 0 dollars! Other small engine repair places would have no doubt charged a pretty penny for the inspection and parts installation and probably the parts I didn't need- when was the last time someone in the repair business told you didn't need to spend money on a repair? Refreshing to meet someone in the service industry that is more than competent, candid and honest.

I typically really like all Ace Hardware stores - locally owned, smaller store, helpful employees,…read more etc. I had a one off experience today where I called the plumbing department. A young man put me on hold for 30 minutes and never came back to let me know if he had anything that would fit what I was looking for. He just never came back. Let me repeat: HE NEVER CAME BACK. I called back after 30 minutes and the lady who answered put me on hold, but came back within a few minutes to say: "He said that nothing we have fits." Why he left me hanging for 30 minutes was unacceptable.

I went to ACE HARDWARE/Breed and Company (290 and close to Nutty Brown Rd). I was meeting up with a…read moregirlfriend. They have the MOST gorgeous Easter display of any store, along with a sweet selection of merchandise! I enjoy just walking around this store and seeing what unique items they have for your home. Sure wish the people were friendlier and cared more about helping the customer. Oh well that's kind of the way the world is these days! I bought a good amount of merchandise but something i took home did not work and had to return it. This return didn't work in my favor, turns out the customer is not as important as that extra dollar even if you are the one inconvenienced. That being said I still enjoy walking around the inside of this store.

I love Breed and Company and so grateful one is located close to my home. I come here regularly and…read morepurchase gifts and hardware supplies for my home. Right now they are decorated for Christmas and the store looks amazing. There are some great decorating ideas here and the products are high quality. I have noticed some things go really fast, so if you see something you like ... grab it. One half of the store are hardware items where carry items not found at the big box stores like the Big Green Egg. The other half is home essentials and changed out for all the seasons. The back has a small gardening area. The whole store was very clean and organized. The staff is super friendly and helpful. If you sign up for Ace Rewards then some nice perks.

I initially came to Cashway Ace to have a new car key made (yes, they do that!)…read more They ordered my new key and it took a little less than a week to come in, I spent about 20 minutes finding new tools I couldn't seem to live without while they programmed my new key. The price was very reasonable and the customer service was magnificent. They have a large and awesome variety of tools and materials. This is definitely the place to go first for supplies if you have a project that needs doing. I've since been in for AC Compressor coil cleaner. They were less expensive than Amazon AND I was able to clean my compressor coils today. There is even lively and interesting political discourse you can participate in going on behind the counter. Thanks guys (and at least one gal) for all of your help! I'll see you soon!

Needed to replace a busted toilet seat, and the boys working the desk were very helpful and…read morefriendly. Got me squared away and even helped me and my toddler find a lost shoe in the aisles. This is a great small business that really makes you feel like you live in a good town.

The store manager today when I asked him a question about gas mowers -he answered me like I was a…read moreStupid Women - I then ask him another question and stopped in mid stream because the look on his face was really you are asking me that!!!!! Again Stupid women. I found the item I needed for waterhose ( 2nd question) at Walmart. The gas self propelled mower will be bought elsewhere. I am a widow and know what I needed and wanted - don't need anyone to talk down to me or act like that. He was too busy talking to employe when I walked in to acknowledge a customer walked in store. Could hear conversation not work related. Probably will not go back to that store.

Manager or shift leader today had a bad day or something came in asking for a pressure washer…read morefitting that i needed but he kept insisting that we don't have any even tho online it said it was in stock , clear dude didn't know what he was talking about so i decided to ask someone else .. he comes back again and presses me about asking his cashier for help because apparently he was the only one there and said again that they don't have it , i had to look for it myself and did . Please hire or advice so knowledge about tools and fittings .

The online order pick up system was very easy. We appreciated that the associate opened the…read morebox and confirmed that everything was present in the box that should be. We also checked out the Garden Department able were disappointed to see many plants very thirsty and many that clearly were suffering badly in the heat by being in full sun all day, when they aren't full sun plants. I'm not sure why the plants are laid out this way and why the plants weren't watered sufficiently (staffing problem perhaps?), but it's not the way a garden department should be run.

Absolutely the worst Lowe's I have been too. Asked for help and waited, nothing. Young lady at…read morecustomer service could of cared less when I told her I was Leaving. Needed a grill and patio furniture.

Had the chance to visit with Marla and her family last Sat 1/22/2022. Great local place, lots to…read moreoffer and a definite throwback to a simpler time before online retailers and big box stores. Bunnies, baby chicks and even a live band. Oh and did I mention fresh popcorn and tasty samples of local products? I recommend that you stop in if you are nearby.

Awful awful experience. It's not in my neighborhood, but I was in the area and thought I'd check…read moreout canning supplies. One salesclerk approached me and offered assistance and I replied that I was just looking. She went back to the register and her co-worker came over and again asked if i needed help. I said that I was just looking. This woman then called for assistance over the intercom. A 3rd clerk came over and in an exasperated tone demanded to know what I was looking for. I again said that I was just looking. Her response:" Well, obviously you came in here for something so find it and go." Apparently they don't like browsers. I will buy my jars and pectin elsewhere.

****The forthcoming review is for the interaction with management at this Lowe's location***…read more I came into this location several weeks ago for the sole purposes of securing materials for Thing One's Eagle Scout project. When we arrived at the location, we requested to speak with a manager. After a brief conversation with one manager, we were directed to two other managers' specifically the pro sales manager, Craig Cottier, and Brian Scott, the assistant manager of specialty sales. Both of these managers went over the Eagle Scout proposal in depth with Thing One so they could fully understand what he was trying to accomplish. After a lengthy discussion, we were advised by the managers that the store had already reached their donation cap for the year, but they would try to work with Thing One to get discounted materials for the project. While I could pay for the materials myself, for those who are not aware, there is a fundraising component of an Eagle Scout project with specific rules and regulations. Eagle candidates may ask for donations of materials or discounts on materials from companies or individuals. The candidate must furnish a list of prospective donors with their fundraising application, per national policy, for council approval before soliciting the material donations or discounts. Candidates may also hold fundraising events, such as car washes, meat stick sales, and the like, with an approved application. Many scouts do fundraising or ask for donations as it allows them to show their leadership, communication, and project management skills they've learned while in the BSA. Thing One was able to get 28 pieces of 2x8 Pressure Treated Pine for less than $35 (that's a savings of over $350). The Pine was of excellent quality. Because of the generosity of Lowes and Craig and Brian, Thing One was able to complete his Eagle Scout project successfully while living up to the Boy Scout Law of being thrifty.

Bought a nice, new refrigerator and was not told that we would have to provide the water hookup…read moreourselves. Brian Scott, manager, told us it was our fault for not owning a new home with new standard icemaker hookup. I will never buy another product from this bottom feeder again!