Needed service for my Stihl string trimmer…read more Came in, met Ira the Stihl whisperer and ordered some parts. Parts arrived in a few days. Ira requested that I bring my device in for a check-up. Gave my trimmer a thorough check (set the valves, checked compression checked grease level etc.). Ira expertly installed some of the parts I ordered but after the inspection Ira determined that not all of the parts I ordered were needed. Cost for inspection, parts installation and parts I ordered but didn't use? 0 dollars! Other small engine repair places would have no doubt charged a pretty penny for the inspection and parts installation and probably the parts I didn't need- when was the last time someone in the repair business told you didn't need to spend money on a repair? Refreshing to meet someone in the service industry that is more than competent, candid and honest.

I typically really like all Ace Hardware stores - locally owned, smaller store, helpful employees,…read more etc. I had a one off experience today where I called the plumbing department. A young man put me on hold for 30 minutes and never came back to let me know if he had anything that would fit what I was looking for. He just never came back. Let me repeat: HE NEVER CAME BACK. I called back after 30 minutes and the lady who answered put me on hold, but came back within a few minutes to say: "He said that nothing we have fits." Why he left me hanging for 30 minutes was unacceptable.

Everyone has been extremely kind and courteous to me very forgiving people processed my returns to…read morefinally get what I needed. Very knowledgeable and helpful with the products I had purchased.

Great little hardware store that actually carries more in my opinion than ACE hardware down the…read moreroad in Lago Vista.

Excellent ACE Hardware. Staff was very helpful in selecting a Weber grill. I bought it Friday 9/4…read moreand arranged to have it delivered Monday 9/7/2026. I had forgotten 9/7 was Labor Day. I called the store around noon 9/7 to confirm if they would deliver on a holiday. The store manager Rick said my delivery order fell through the cracks, but they would get it to me. The store closed a 2pm, but they would get it to me after the store closes. Rick brought a helper Joe they delivered the grill at 2:30 on Labor Day! I appreciate good service and you guys have it!

Horrible service. Lazy people wanting to stand at the door and will not help you. Go to Home Depot…read more Even if inconvenient going to the this store will only waste more time.

Be aware - Zero Refund policy. I purchased a Craftsman leaf blower in Galveston and got home to…read moreAustin from our vacation only to experience a defective battery that wouldn't recharge. I brought it back to Ace to get a refund and they won't refund $139.64. I explained that I already purchased a new one but that didn't matter. I think it's absolutely ridiculous that they don't and wouldn't refund a brand like Craftsman. Horrible customer service in my opinion.

Been here a few times to get various items we could not find at other big hardware stores…read more Located in a plaza with various other businesses, ACE hardware as that small town feel with Vicki manning the cash register and front door for greeting and offering help as soon as you walk in. We've always been able to find what we need there with decent pricing and a good selection for almost anything you may need for your home. From decor to small repairs ACE hardware has it! They really came to our rescue when we needed solar eclipse glasses when everyone in the area was sold out! Love this place and will be back!

Love this place! Best service ever and wonderful products. It's hard to leave this store.read more

Super friendly staff. Very helpful and they always have what I'm looking for even though they are…read morenot a Mega store. And the prices are good.

I went to ACE HARDWARE/Breed and Company (290 and close to Nutty Brown Rd). I was meeting up with a…read moregirlfriend. They have the MOST gorgeous Easter display of any store, along with a sweet selection of merchandise! I enjoy just walking around this store and seeing what unique items they have for your home. Sure wish the people were friendlier and cared more about helping the customer. Oh well that's kind of the way the world is these days! I bought a good amount of merchandise but something i took home did not work and had to return it. This return didn't work in my favor, turns out the customer is not as important as that extra dollar even if you are the one inconvenienced. That being said I still enjoy walking around the inside of this store.

I love Breed and Company and so grateful one is located close to my home. I come here regularly and…read morepurchase gifts and hardware supplies for my home. Right now they are decorated for Christmas and the store looks amazing. There are some great decorating ideas here and the products are high quality. I have noticed some things go really fast, so if you see something you like ... grab it. One half of the store are hardware items where carry items not found at the big box stores like the Big Green Egg. The other half is home essentials and changed out for all the seasons. The back has a small gardening area. The whole store was very clean and organized. The staff is super friendly and helpful. If you sign up for Ace Rewards then some nice perks.

AVOID AT ALL COSTS!! DO NOT SHOP WITH THIS "BUSINESS"!…read more Worst professional experience in 30+ years! Delivered (3 days late, forcing use of first vacation day) 1/3 of several thousand dollar/several major appliance order. Still had us at end of day. Refused to reschedule piece THEY SCHEDULED WITHOUT NOTICE OR PERMISSION FOR 4TH DAY LATE FORCING 2ND VACATION DAY AND INABILITY TO PREPARE FOOD unless we called a 2nd number (after business hours) because the first rep "doesn't do that." Well, apparently none of their employees "do" much of anything including preparing, delivering, providing customer care, scheduling, communicating, etc!! AVOID!!! Use a payment method that will support you when you have to escalate!!! *and they also still have a backorder fridge/freezer not due until, at least, Saturday. Ordered all this about a month ago....and is Saturday true? With all parts?

Walked up at 6:50 store closes at 7. I left work a little early to make it in time considering I…read moreknow this store pretty well I would have been in and out less the 5 minutes. Julian or Jillian the manager or night of 1/17/23 and her crew I guess knew I was coming as they rushed to the back. Doors were locked. I waited until I could speak to the manager on staff and ask why they closed before 7 and explained ohh we close the store at 6:55 now... what a lame excuse I was even there before that. I know this is something simple but any other corporate franchise or major business that finds out they are closing their doors before the advertised closing time have a 0 tolerance policy. Think about it if this happened consistently I was probably going to have a $40 purchase and multiply that by 365 days a year if this were to happen daily that's $14,600 a year the company misses out on. Numbers add up don't they ? Stay open as advertised is all I can ask for.

2 men at service desk never stopped talking to each other while customer waited to ask a question…read morefor drill bits. Rude and unprofessional employees clearly no training in customer service or products. On to the front registers and the staff situation was exactly the same. Rude and unprofessional. True Value should review this location in Burnet or close the store due to employees. Rating 1 star is too generous!

Did not want to do an exchange. Despite seeking assistance in selecting the correct color, I…read morereceived the wrong shingles initially. Upon returning to exchange them, both the salesperson and the manager refused to accommodate my request. They said they don't accept returns on shingles. As the error originated from Hoovers guidance, I believe it is unfair that I was held accountable for the mix-up. I had trusted their expertise in selecting the appropriate product, which is why I sought help initially. Horrible customer service!!!

This place litehas everything that you need out in the country to do any type of construction…read moreproject to have a an amazing garden, to make your yard great... Everything! I love that it is locally owned and I can spend my money local knowing that the money is going back into this community. They are incredibly helpful here and can always help me with what I need to find.

Great! Has a lot to offer. If they don't have it in store, they can order it for you and have it…read moreshipped to you or store. Offers online ordering as well. Friendly staff and helps you. Clean.