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    Bertram Hardware & Supply

    5.0 (4 reviews)
    Open 7:00 am - 6:00 pm

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    10 months ago

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    3 years ago

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    8 years ago

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    16 years ago

    They have just about everything you can think of that you might need from fixing something or getting a gift they are great.

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    Budget Blinds of Austin & Hill Country

    Budget Blinds of Austin & Hill Country

    (26 reviews)

    This is the company you want to go to for outstanding service and a commitment to excellence. I…read moreknow a lot of people write that about good companies. But MichaelOrlando and his team really make Budget Blinds outstanding. Here's how. In June of 2019, Michael and his team installed over 20 indoor shades in our new house. The indoor shades worked great. A little while later, I called Budget Blinds to see if they could install a shade that could lessen the direct sunlight that blasted our living room. Michael installed an outdoor shade spanning the 18' of our back patio. At first, things went fine. Problem solved. But within a few of months of daily use it became apparent that the outdoor shade wasn't quite working out. At this point, a lot of companies would have jury-rigged sone half-hearted, good 'nut solution, blamed the manufacturer and walked-away. Not Michael! He kept at it, going back-and-forth with the shade manufacturer working the issues until the manufacturer eventually shipped a new, more robust shade. This whole experience actually improved the shade's design. Since the new and improved outdoor shade was installed, it has worked like a dream. You cannot go wrong with Michael and the folks at Budget Blinds, not only on price, but also on service and a commitment to get the job done right and the customer made happy. How much do I trust Budget Blinds? When we (hopefully) build our new house later this year, Budget Blinds has a lock on our business.

    We had such a fantastic experience with Rebecca (designer) + Mike (installer) of Budget Blinds!…read more To start, our consultation with Rebecca was fantastic - she was friendly + approachable, took everything in, listened to our challenges/ideas, + made thoughtful, well-designed recommendations. At no point did we ever feel pressured, but she did call out some considerations we hadn't thought of + helped us make the right decisions. After finalizing our order, the turn-around time was impressively quick (~6ish weeks, + I believe they were ready sooner, but we were unavailable). In comparison to our prior experience with other companies, this was lightning fast for custom window treatments. We did explore other companies for this specific project, + Budget Blinds' pricing was very competitive, for a superior product. Mike installed everything - he couldn't have been nicer! I was very impressed with how quickly everything came together. He was very patient + generous with his time in explaining how everything worked for our automated + top/down bottom/up shades. He made sure the automated shades were synced/set up properly, + made sure we understood how to use the app. All in all - highly recommend. We definitely made the right choice + this project has truly transformed our space. We couldn't be happier + if/when we are ready to tackle another project, we will be reaching out to Rebecca + team. Thank you!

    Tri-Supply

    Tri-Supply

    (16 reviews)

    $$$

    I cannot in good conscience recommend Tri Supply to anyone for any reason. Our experience with them…read morewas an absolute nightmare from start to finish, and it's astounding to me that a company can function with this level of incompetence and carelessness. We purchased a $1,300 custom back door from Tri Supply because our home was brand new, and the builder had already used Tri Supply for the existing doors. They had all the specifications and exact measurements, so this should have been a simple transaction. We met with Catherine, who placed the order for us since we wanted to replace our full-length glass back door with one that could accommodate a dog door. The first door arrived a few weeks later. After taking apart our original door, removing all the hardware, and preparing to install the new one, we discovered it was a foot too short. A glaring but forgivable mistake. Catherine apologized, admitted the error, and assured us she would fix it. The incorrect door was picked up the next day, and we waited another week and a half for the replacement. When it arrived, it looked correct, so we once again went through the painstaking process of removing and reinstalling hardware on a nine-foot solid door--only to discover that this one was 3/16 of an inch too wide, making it impossible to fit. Handling and rehanging a massive, heavy door like that is no small task, and the level of frustration we felt cannot be overstated. I am a disabled veteran with back issues so this was a tall order, quite literally. We reached out to Catherine again, stayed polite and patient, and asked for someone to come measure the door properly. Instead, we were told to measure it ourselves, which we reluctantly did. Tri Supply then instructed us to leave the door on our front porch for pickup. It sat there for five days before they finally retrieved it, despite multiple calls from us. Another week and a half passed before the next door arrived. By this point, we were beyond exhausted with the ordeal. This door finally seemed to fit--but it was damaged. It had scratches, scrapes, scuffs, and even footprints on it, as if it had been dragged across concrete and treated with complete disregard. This was the final insult in a process defined by delays, negligence, and incompetence. While the door eventually fit, the entire experience was an infuriating lesson in how a company can fail its customers at every step. Tri Supply demonstrated a shocking lack of professionalism, accountability, and care for both their products and their customers. If you value your time, your money, or your sanity, avoid this company at all costs. Only consider them if you have no other options and are prepared for weeks of frustration, repeated mistakes, and careless handling of your property.

    Ordered 7 pre hung composite doors and it was a big disappointment all round. On the work front,…read morethe quality of milling and glass install was just awful: big gaps between glass and trim, unneeded routing, wrong sills, wrong astragals, way too late. Went there because of the good reviews, but regret the decision. Many thousands of dollars went into fixing up what they delivered. On the service side, Mollie is the point person for them in Austin when it comes to doors. I had read poor reviews about her and unfortunately I can only concur. Would not do business there again.

    Austin Cabinets Direct

    Austin Cabinets Direct

    (8 reviews)

    I had such a great experience with Austin Cabinets Direct! After a very unfortunate kitchen mishap,…read morea large platter fell off the top of my refrigerator and completely broke the front face of one of my drawers. I was honestly expecting a complicated and expensive fix, but they made the entire process incredibly easy. Their team was responsive, professional, and moved quickly to repair the cabinet. Not only did they fix the damage beautifully, but they also went above and beyond by building me a brand new replacement drawer just in case anything happens again. That level of thoughtfulness and customer care really stood out. The craftsmanship is excellent, everything looks as good as new, and you would never know there was ever any damage. It's clear they take a lot of pride in their work. Highly recommend Austin Cabinets Direct if you're looking for quality work and people who genuinely care about their customers!

    Working with Austin was really great. He came to my house and spent 3 hours with me and my wife…read moredoing our cabinet layout. We did it together. He listened, had great ideas, and also had plenty of experience to help us make sure we were making good decisions. In the days following the design, he also spent plenty of time with us on the phone after we changed our mind about some stuff. By the end, we felt that it was our design, rather than someone else's. The cabinets arrived exactly when he said they would (four weeks out, more than twice as fast as any other timeline we were quoted). Sal, his installer, was great (both as a human and as a craftsman). There were a few issues with the cabinets (incorrect drawer glides) but he remedied them all with no hesitation. And, unless you want to buy from home depot, where plenty of corners are cut, or from one of those online outfits where you have no idea who is going to install them, you're really not going to find a better price for all-plywood cabinets.

    Bertram Hardware & Supply - hardware - Updated May 2026

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