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    Bertram Hardware & Supply

    5.0 (4 reviews)
    Closed 10:00 am - 5:00 pm

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    1 year ago

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    3 years ago

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    8 years ago

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    16 years ago

    They have just about everything you can think of that you might need from fixing something or getting a gift they are great.

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    Budget Blinds of Austin & Hill Country

    Budget Blinds of Austin & Hill Country

    4.2
    (26 reviews)
    25.1 mi
    Free consultations
    Locally owned & operated

    This is the company you want to go to for outstanding service and a commitment to excellence. I…read moreknow a lot of people write that about good companies. But MichaelOrlando and his team really make Budget Blinds outstanding. Here's how. In June of 2019, Michael and his team installed over 20 indoor shades in our new house. The indoor shades worked great. A little while later, I called Budget Blinds to see if they could install a shade that could lessen the direct sunlight that blasted our living room. Michael installed an outdoor shade spanning the 18' of our back patio. At first, things went fine. Problem solved. But within a few of months of daily use it became apparent that the outdoor shade wasn't quite working out. At this point, a lot of companies would have jury-rigged sone half-hearted, good 'nut solution, blamed the manufacturer and walked-away. Not Michael! He kept at it, going back-and-forth with the shade manufacturer working the issues until the manufacturer eventually shipped a new, more robust shade. This whole experience actually improved the shade's design. Since the new and improved outdoor shade was installed, it has worked like a dream. You cannot go wrong with Michael and the folks at Budget Blinds, not only on price, but also on service and a commitment to get the job done right and the customer made happy. How much do I trust Budget Blinds? When we (hopefully) build our new house later this year, Budget Blinds has a lock on our business.

    We had such a fantastic experience with Rebecca (designer) + Mike (installer) of Budget Blinds!…read more To start, our consultation with Rebecca was fantastic - she was friendly + approachable, took everything in, listened to our challenges/ideas, + made thoughtful, well-designed recommendations. At no point did we ever feel pressured, but she did call out some considerations we hadn't thought of + helped us make the right decisions. After finalizing our order, the turn-around time was impressively quick (~6ish weeks, + I believe they were ready sooner, but we were unavailable). In comparison to our prior experience with other companies, this was lightning fast for custom window treatments. We did explore other companies for this specific project, + Budget Blinds' pricing was very competitive, for a superior product. Mike installed everything - he couldn't have been nicer! I was very impressed with how quickly everything came together. He was very patient + generous with his time in explaining how everything worked for our automated + top/down bottom/up shades. He made sure the automated shades were synced/set up properly, + made sure we understood how to use the app. All in all - highly recommend. We definitely made the right choice + this project has truly transformed our space. We couldn't be happier + if/when we are ready to tackle another project, we will be reaching out to Rebecca + team. Thank you!

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    Budget Blinds of Austin & Hill Country
    Budget Blinds of Austin & Hill Country
    Budget Blinds of Austin & Hill Country

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    Tri-Supply

    Tri-Supply

    3.6
    (16 reviews)
    50.1 mi
    $$$

    Update: The assistant manager, Vance, reached out to me and asked what happened with my experience…read moreand if I would come in to give him a chance to assist. He was extremely helpful and we ended up purchasing a back door from him. Vance also took the time to discuss the process Tri-Supply uses to produce/order doors. Because they do construction in-house, it makes getting your a door a month shorter than if you purchase through Lowe's. We do plan to use Tri-Supply if we purchase a front door as well.

    I cannot in good conscience recommend Tri Supply to anyone for any reason. Our experience with them…read morewas an absolute nightmare from start to finish, and it's astounding to me that a company can function with this level of incompetence and carelessness. We purchased a $1,300 custom back door from Tri Supply because our home was brand new, and the builder had already used Tri Supply for the existing doors. They had all the specifications and exact measurements, so this should have been a simple transaction. We met with Catherine, who placed the order for us since we wanted to replace our full-length glass back door with one that could accommodate a dog door. The first door arrived a few weeks later. After taking apart our original door, removing all the hardware, and preparing to install the new one, we discovered it was a foot too short. A glaring but forgivable mistake. Catherine apologized, admitted the error, and assured us she would fix it. The incorrect door was picked up the next day, and we waited another week and a half for the replacement. When it arrived, it looked correct, so we once again went through the painstaking process of removing and reinstalling hardware on a nine-foot solid door--only to discover that this one was 3/16 of an inch too wide, making it impossible to fit. Handling and rehanging a massive, heavy door like that is no small task, and the level of frustration we felt cannot be overstated. I am a disabled veteran with back issues so this was a tall order, quite literally. We reached out to Catherine again, stayed polite and patient, and asked for someone to come measure the door properly. Instead, we were told to measure it ourselves, which we reluctantly did. Tri Supply then instructed us to leave the door on our front porch for pickup. It sat there for five days before they finally retrieved it, despite multiple calls from us. Another week and a half passed before the next door arrived. By this point, we were beyond exhausted with the ordeal. This door finally seemed to fit--but it was damaged. It had scratches, scrapes, scuffs, and even footprints on it, as if it had been dragged across concrete and treated with complete disregard. This was the final insult in a process defined by delays, negligence, and incompetence. While the door eventually fit, the entire experience was an infuriating lesson in how a company can fail its customers at every step. Tri Supply demonstrated a shocking lack of professionalism, accountability, and care for both their products and their customers. If you value your time, your money, or your sanity, avoid this company at all costs. Only consider them if you have no other options and are prepared for weeks of frustration, repeated mistakes, and careless handling of your property.

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    Tri-Supply
    Tri-Supply
    Tri-Supply

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    A & A Appliance Leasing

    A & A Appliance Leasing

    3.5
    (179 reviews)
    26.1 mi
    $

    The request and delivery of our rented appliances was easy, and well communicated…read more We have been customers of A&A for over 5 years. The appliances work well, with no issues and they have different options to fit any budget. The staff at their contact center is helpful, patient and friendly. Gracie has been great to work with when needed.

    I am extremely disappointed with how this company handled my account. I had been a customer for…read morealmost a year and was enrolled in auto-pay. Unfortunately, I forgot to update the card on file, which caused my payment to fail. However, at no point did anyone call, email, text, or otherwise notify me that my account was past due. What makes this situation even worse is that I called to schedule a service appointment for my dryer. Nobody mentioned a past-due balance. Nobody said, "We can't service the appliance because of your account status." Instead, they sent someone out, and the technician took the washer and dryer without any warning. It felt like the goal all along was to repossess the appliances rather than give me a fair opportunity to correct the billing issue. If I had known there was a balance due, I would have paid it immediately. Why would I call for a service appointment if I knew my account was delinquent? The lack of communication was unacceptable and felt incredibly deceptive. To make matters worse, the woman I spoke with afterward was incredibly rude. She told me I couldn't speak with anyone else because she was "the only one there." She made dismissive comments such as, "We don't send emails for balances," and even suggested that if they had warned me ahead of time, I would have locked my doors to prevent them from taking the appliances. I found that comment insulting and completely unprofessional. She then put me on hold for nearly 20 minutes, only for me to call back and speak with another employee who was much kinder and more helpful. While they eventually agreed to remove some fees, the damage was already done. After this experience, I chose to pay more and rent from a different company because I refuse to continue giving my money to a business that operates this way. Customer service, communication, and transparency matter, and this company failed on all three. I would not recommend them to anyone.

    Photos
    A & A Appliance Leasing
    A hose broke off from THEIR washer and caused this damage in the apt drywall.
    A hose broke off from THEIR washer and caused this damage in the apt drywall.
    Damage to my apt dry wall

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    Damage to my apt dry wall

    Bertram Hardware & Supply - hardware - Updated June 2026

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