Purchased a microwave oven combination for well over $4000.
Paid $390 to have it installed
Was told by the sales person who sold it to us that we had 30 days once it was installed to make sure that we liked it. Or if we didn't want to keep it, we could return it, get a different one or get our money back. That made sense.
Ordered it on December 10. They could not get it installed until January 21.
When it was installed, the turntable from the microwave does not go around. Since it was installed last Wednesday prior to the cold, we waited until the weather got better and we contacted Lowe's today of Georgetown.
Told them that we wanted to return this item and get a new one as we did not want to have a brand new item start being serviced
We were told that we only had 48 hours to make that decision.
Both my wife and myself were told in the store by the sales person that it was 30 days and when the installer came, he said try the unit read the instructions. We have 30 days.
Contacted the appliance department and they could've cared less
Asked to speak to the appliance manager named Krista, who refused to give her last name or employee number and started out by telling us that it was 48 hours and the sales clerk who sold it to us, was not there to defend themselves
We asked the manager what that meant as we were not looking to get into an argument with anyone. We just simply wanted to return it rather than have service on a brand new item.
She said she wasn't going to be abused that way.
We did look at the contract and way down at the bottom it said 48 hours if it wasn't on a Lowe's charge card.
Not complaining just advising every single consumer out there to either record or have them put it in writing whatever it is they tell you because you can't believe them
We have said this to ourselves a number of times whether it be on a car, an appliance, a camera, tickets by a sales person who tells us these things and we don't ever check. We just simply believe them. This was the last straw.
In the future, we will record all of our interfacing with the purchase of a high dollar item, and if they promise us something, we will ask them to put it down in writing and sign it.
We used to feel embarrassed, pressing sales, people on questions and you call into their character by asking them to write it down or the trigger to record the sales process, but we have been burnt so many times.
Last time we will buy from Lowe's or anything. There are other small businesses as well as other stores to buy merchandise from. Hopefully this advise this other shoppers before they too, are told something that is not true and they cannot prove it.
Something to think about read more