I typically really like all Ace Hardware stores - locally owned, smaller store, helpful employees,…read more etc. I had a one off experience today where I called the plumbing department. A young man put me on hold for 30 minutes and never came back to let me know if he had anything that would fit what I was looking for. He just never came back. Let me repeat: HE NEVER CAME BACK. I called back after 30 minutes and the lady who answered put me on hold, but came back within a few minutes to say: "He said that nothing we have fits." Why he left me hanging for 30 minutes was unacceptable.

First time coming here! The staff members are very friendly and helpful! I got what I needed and…read moreI'm very saturated! Keep up the good work! Cheers

Good convenient hardware store, and they have most everything although they're quite expensive. But…read moreI quit going there, last time as I was checking out the old cashier dude couldn't help but makes nasty comments about our president insulting him and repeating lies. So I won't go back as long as he work there. Canceling goes both ways.

Great service and had the lawn supplies needed. Nice to have a hardware store close to home.read more

Horrible service. Lazy people wanting to stand at the door and will not help you. Go to Home Depot…read more Even if inconvenient going to the this store will only waste more time.

This ACE is hands down the best ACE I've ever been too in a while. Great service and it looks…read morebeautiful inside.

Be aware - Zero Refund policy. I purchased a Craftsman leaf blower in Galveston and got home to…read moreAustin from our vacation only to experience a defective battery that wouldn't recharge. I brought it back to Ace to get a refund and they won't refund $139.64. I explained that I already purchased a new one but that didn't matter. I think it's absolutely ridiculous that they don't and wouldn't refund a brand like Craftsman. Horrible customer service in my opinion.

Wow - needed help and advice on paint ing over rust- They…read morehad 3-4 staff working - quickly answered my questions and suggested the best product- I spent more time exploring the diverse and extensive inventory- They've got everything and staff the can be helpful.

Love this place! Best service ever and wonderful products. It's hard to leave this store.read more

Super friendly staff. Very helpful and they always have what I'm looking for even though they are…read morenot a Mega store. And the prices are good.

I went to ACE HARDWARE/Breed and Company (290 and close to Nutty Brown Rd). I was meeting up with a…read moregirlfriend. They have the MOST gorgeous Easter display of any store, along with a sweet selection of merchandise! I enjoy just walking around this store and seeing what unique items they have for your home. Sure wish the people were friendlier and cared more about helping the customer. Oh well that's kind of the way the world is these days! I bought a good amount of merchandise but something i took home did not work and had to return it. This return didn't work in my favor, turns out the customer is not as important as that extra dollar even if you are the one inconvenienced. That being said I still enjoy walking around the inside of this store.

I love Breed and Company and so grateful one is located close to my home. I come here regularly and…read morepurchase gifts and hardware supplies for my home. Right now they are decorated for Christmas and the store looks amazing. There are some great decorating ideas here and the products are high quality. I have noticed some things go really fast, so if you see something you like ... grab it. One half of the store are hardware items where carry items not found at the big box stores like the Big Green Egg. The other half is home essentials and changed out for all the seasons. The back has a small gardening area. The whole store was very clean and organized. The staff is super friendly and helpful. If you sign up for Ace Rewards then some nice perks.

Walked up at 6:50 store closes at 7. I left work a little early to make it in time considering I…read moreknow this store pretty well I would have been in and out less the 5 minutes. Julian or Jillian the manager or night of 1/17/23 and her crew I guess knew I was coming as they rushed to the back. Doors were locked. I waited until I could speak to the manager on staff and ask why they closed before 7 and explained ohh we close the store at 6:55 now... what a lame excuse I was even there before that. I know this is something simple but any other corporate franchise or major business that finds out they are closing their doors before the advertised closing time have a 0 tolerance policy. Think about it if this happened consistently I was probably going to have a $40 purchase and multiply that by 365 days a year if this were to happen daily that's $14,600 a year the company misses out on. Numbers add up don't they ? Stay open as advertised is all I can ask for.

AVOID AT ALL COSTS!! DO NOT SHOP WITH THIS "BUSINESS"!…read more Worst professional experience in 30+ years! Delivered (3 days late, forcing use of first vacation day) 1/3 of several thousand dollar/several major appliance order. Still had us at end of day. Refused to reschedule piece THEY SCHEDULED WITHOUT NOTICE OR PERMISSION FOR 4TH DAY LATE FORCING 2ND VACATION DAY AND INABILITY TO PREPARE FOOD unless we called a 2nd number (after business hours) because the first rep "doesn't do that." Well, apparently none of their employees "do" much of anything including preparing, delivering, providing customer care, scheduling, communicating, etc!! AVOID!!! Use a payment method that will support you when you have to escalate!!! *and they also still have a backorder fridge/freezer not due until, at least, Saturday. Ordered all this about a month ago....and is Saturday true? With all parts?

2 men at service desk never stopped talking to each other while customer waited to ask a question…read morefor drill bits. Rude and unprofessional employees clearly no training in customer service or products. On to the front registers and the staff situation was exactly the same. Rude and unprofessional. True Value should review this location in Burnet or close the store due to employees. Rating 1 star is too generous!

Did not want to do an exchange. Despite seeking assistance in selecting the correct color, I…read morereceived the wrong shingles initially. Upon returning to exchange them, both the salesperson and the manager refused to accommodate my request. They said they don't accept returns on shingles. As the error originated from Hoovers guidance, I believe it is unfair that I was held accountable for the mix-up. I had trusted their expertise in selecting the appropriate product, which is why I sought help initially. Horrible customer service!!!

This place litehas everything that you need out in the country to do any type of construction…read moreproject to have a an amazing garden, to make your yard great... Everything! I love that it is locally owned and I can spend my money local knowing that the money is going back into this community. They are incredibly helpful here and can always help me with what I need to find.

Great! Has a lot to offer. If they don't have it in store, they can order it for you and have it…read moreshipped to you or store. Offers online ordering as well. Friendly staff and helps you. Clean.