Don't understand a lot of the issues with Lowe's. Great clearance prices, spring sales and return policies... even on plants that don't make it. Have been here no less than 40 times and the staff is usually knowledgeable, unless they are new. Everyone is always kind and helpful. read more

We contracted Lowe's in Leander, TX for our kitchen renovation, and it has been a complete nightmare. Our experience with the kitchen department was extremely frustrating from start to finish. Roel, the "designer," was not professional at all and did an awful job. There was a serious lack of communication--not only between us and the team, but also between Lowe's and their contractors. We created two design versions (original and updated), but the cabinet company received only the original plan, which had incorrect dimensions. As a result, the cabinets were built in the wrong size, causing major delays and unnecessary stress. Because of this mistake, we had to wait over a month for the correct cabinet to arrive, even though this was not treated as an urgent issue. When the replacement cabinet and accessories finally arrived at the store, the situation got even worse due to disorganization. Some replacement parts were delivered to our home, but the most important piece--the base cabinet--was missing, along with the accessories. Without it, we couldn't move forward with installing the countertop. We ended up having to go to the store ourselves and help them locate the missing items. They eventually found the base cabinet, but the accessories were lost and had to be reordered yet again. To make matters worse, the wall cabinet was also designed incorrectly. The designer failed to account for the necessary clearance to open the cabinet doors properly, which means it now needs to be redone. After more than two months of constant issues, delays, and headaches, our kitchen is still not finished. They still need to reorder the incorrectly designed wall cabinet and the missing accessories. Customer service has been extremely poor--they show no sense of urgency or accountability. We constantly have to follow up and push them just to get basic things done. Overall, a very disappointing and exhausting experience. I would not recommend using Lowe's kitchen department in Leander, TX. read more

The online order pick up system was very easy. We appreciated that the associate opened the box and confirmed that everything was present in the box that should be. We also checked out the Garden Department able were disappointed to see many plants very thirsty and many that clearly were suffering badly in the heat by being in full sun all day, when they aren't full sun plants. I'm not sure why the plants are laid out this way and why the plants weren't watered sufficiently (staffing problem perhaps?), but it's not the way a garden department should be run. read more

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Calvin in paint section was super helpful and informative. We always head to Lowe's, everybody is helpful and accommodating. read more

Called customer service for some help before driving there because it's a 15 min drive from where I live. I let the phone ring the entire drive to the store until I got there. Walked in and the employees(young employees) were standing at the desk so I decided to test their response before walking up and sure enough, ignored the phone ringing at the desk. When confronted they said they don't take phone calls they work the desk...pitiful and shameful behavior. If I was the branch manager I'd fire them on the spot. Walked around and Employees were obsolete almost as to hide and avoid customers. Then I felt like I inconvenienced them after getting attitude by saying sir I need help. Shop at Home Depot or if you absolutely need something from Lowe's, shop online to avoid the headache and hassle. read more

This review is for Monty! Thank you so much for helping me out today. I went in to buy supplies to create a garden bed and needed assistance cutting the wood. Monty not only cut the wood but gave me so much insight and tips on how to set up my bed and gardening tips. He made sure I had everything I needed before I left the store. It was a real experience. Such a great guy. Thank you again Monty!! read more

I was led to purchase a refrigerator that DID NOT fit into my home: it sat in my living room for SIX days until a refrigerator that would fit was delivered. However, that refrigerator was not equipped with an ice maker that I requested at the time I placed the order; I was told it would be shipped separately, now siix days later, I'm still waiting for that ice maker to arrive! Once it does, I plan to go to this store in leander, pay my balance and close the account and never do business there again. read more

We were looking for a cooktop and hood...looking but not really going to purchase. Miguel took care of us and even made sure we got points for our purchases(yes we needed up buying). He took his time helping us even though it was his lunchtime AND my husband was having major issues logging into our account and paying. I love that this young man still understands that if they treat us right we will come back every time even if a competitor is right up the street!! read more

Gavin was courteous and helped me locate the grill I needed and Greg was extremely friendly and helped me check out.

I take back anything good I said about this Lowes. Ordered some Goof-Off Concrete Cleaner for pickup. More than 24 hours later, the order's still not ready, so I stop by and buy the item myself. When I get home, the order's NOW been fulfilled, and there's no way to cancel it! So I try calling them. Call twice, on the phone 10 mins, NO ONE PICKS UP. So I have to go down there a SECOND time, pick up the item out of a locker, and only then can I void the sale. Thanks a lot, Lowes! Man the customer lines, guys. Your system sucks harder than a toilet in an airplane bathroom. read more

The paint department here is the absolute worst I've ever had to deal with... there was an older guy named Johnny I believe who was doing everything he could to not help us and was not shy about the fact that he clearly didn't want to be at work... the other kid that was working with him who had no name tag also was very unwilling to help and when you got either one of them to even try to hear you out in what you needed they talked to you as if they had no idea what they were even doing ... waste of time to even try coming here read more

I called appliances to get something sorted out, and I was on the phone for 15 minutes before I gave up.

I had a curbside pick up today. They have changed things around. Took me longer than needed to find the actual curbside area. Checked in, the associate came out, gave a two sheet paper copy of my order to take to another associate, directed me to another area. I guess I wasn't paying complete attention to him (I've done this in the past and picked up my soil in the entrance of the garden area) well they changed it. Know there's a loading zone area you have to drive through. The guy loaded up my soil, and I was on my way. I find shopping on Lowe's.com easy and convenient. Just make sure you click the curbside pickup versus in-store pick up. I don't think it's necessary to waste paper when everything was on my phone. read more

We had a difficult online purchase experience and customer care on the phone was unhelpful, so we decided to go in person and I'm so glad we did. Kelly and Brandon were absolutely amazing and helpful and made sure we would continue to be Lowe's customers for years to come. They listened to us and went above and beyond to make things right. We were blown away by their excellent customer service and are so grateful for their help! We actually really love this store and everyone is helpful and friendly. read more

Bought a Crown staple gun less than 2 weeks ago the customer service agent gave me a fake attitude knowing he did not want to return the unit gave me an excuse he could not return it because its a clearance item etc... the item was defective and new when i bought it they lost a PRO client due to this ill drive 15 minutes away to Home Depot any day all day now and give them my business. Give me B*S* I wont give you business dont purchase anything here unless you want to suffer look at the reviews on here this store is terrible the customer service guy had the audacity to ask me why I waited 2 weeks I am a pro I am busy as hell working at clients homes I dont have time for this Bull Crap you lost your pro grade tools. I'll stick to milwaukee RED and Home Depot I like Dewalt as well but I can Buy that in Home Depot you got nothing special left at your stores l love FLEX ill keep buying it on Amazon and Acme tools. I am sick of you guys read more

I purchased the Samsung Bespoke all in one. When it was delivered the guy said he knew nothing about it and just plugged it in. Well, the thing weighs 400 pounds and the first time I try to use it is leaking water from under it. I first called the store, they told me to call the delivery people. THEY DO NOT DO ANY SAME DAY CALLS. So, they told me to wait until the next day for service between 8AM and 8PM. Now how am I supposed move the unit out and shut off the water? I called the Cedar Park, Texas store back and they could not help since it was the delivery people's problem. WHAT EVER HAPPENED TO CUSTOMER SERVICE. This thing cost me $2,000 and with it leaking it is going to cause problems with new floors that were just installed. read more

I visited your cedar park location yesterday to pick up a few things. I was pleasantly surprised. There were ample staff members who went out of their way to help. I was asked several times how someone could help me. Even in the rain folks in the outside section were willing and able. Jason in particular helped in the rain. Due to a disability, I was unable to get and load items I wanted and he did so without hesitation. After check out, he helped with the aide of others to get me loaded. My most pleasant experience at Lowe's ever. Keep up the good work! read more

There is a person there Brandon who is AWESOME!!! He really listened to what I was asking for. The product I got didn't actually work the way I needed it to but I can take it back no problem. The fact is he problem solved with me and had a great chat about his other jobs he does. My recommendation: underestimate no one. So far I have had the most positive experiences at this Lowe's location. The other day one of the cashier's gave me some tips on another situation I had and it worked beautifully! I loved her handmade earrings too! read more

Ok, my second favorite store in the world, Lowe's! I love the Leander Store, but it's always with mixed emotions. Sometimes there's people everywhere to help you find something, but they look like they're not having a good day. Paint Dept., Tools, Lawn and Gardening, those folks are great. I seem to depend on them more for my projects. Major Appliance folks have been friendly and helpful. Now other folks waking around aimlessly, cutting in front of me when you see me pushing this big heavy cart full of plywood, making me have to brake for you and your inconsideration. I remember there use to be friendless to the customer because that's why we came to work...to serve them. Sorry...venting. Over all, the store is clean, they LOVE on veterans like no other Home Improvement store I know. You can even apply for a 10% veterans discount for On Line purchases. Not everyone offers that, hmmm. The Daily specials in their apps for customers and Pros is awesome. So check them out and Say hi to "Lizzie", a new employee at Returns/Pick Up. Be nice to her, she kind and she's learning. Michael Cummings Georgetown, TX. read more

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I'm bringing them back up from the previous review over their curbside / on-line ordering service that is very inadequate. This review is for the over all store. This is a nice location and most of the workers are friendly. Sometimes it's hard to find help when needed, minus 1 Star. They do offer military discounts on purchases. Mine is set up via My Lowe's Card through the app. They scan my barcode and I get my military discount instantly. read more

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More helpful employees at this location. Customer service is great in electrical dept!

Do NOT use this Lowe's to deliver appliances as they subcontract it out and their subs are horrible. We had a dishwasher delivered which was supposed to include installation. The guy told me my water valve would not close so we had to contact a plumber to get it replaced. They then just left. The house is less than 10 years old so this did not make sense. I checked the valve and in fact it closes without any leaks. I finished the install myself and complained through Lowe's chat. They just apologized and did not agree to refund the installation. We just had a refrigerator delivered and installed and the installer scratched the front door and put a big dent in the corner of a wall. The installer claimed that both were there before and that they declined the claim. Yep, I had to fix both myself. Lowe's did not offer anything except call their customer service. Nope, I'll use Home Depot. Products are the same. read more

Yesterday, Tiffany at the Leander Lowe's was like shopping with a Nordstrom's designer/stylist. They always go above board to help. She helped find the right plants, mulch and potting soil. Would definitely go back for any gardening supplies. "Thank You" read more

Was told we would get a refund and will be notified. We paid in full for these services and had no problem taking our money. But they take forever to refund it. Still no refund or notification from them. read more

This review is for Lowes and ARS Plumbing. Avoid this company at all costs..... My hot water heater was leaking slightly and considering I have not had to deal with this before went to Lowe's in Leander Texas and talked to a customer service rep who told me that I needed to go online and request service for a hot water heater...and so I did. After going through Lowe's website and filling out the appropriate form, it was not long before I received a call from ARS/Rescue Rooter. They said they would send someone out and they did although late. Upon arriving to my home and showing him the hot water heater, he immediately started to try and sell me a tankless hot water heater for $8K dollars. I immediately said, please don't try and sell me anything what I want is a quote for a replacement tank hot water heater. He immediately responded with $3400.00. I was shocked by the price of a 50 gal hot water heater. I said, that's ridiculous and he said $700 for hot water heater and $1500 for labor but would not tell me what the rest of the amount was for. I told him I would obtain other quotes but please email me a quote (which I never received). Closed garage went into the house and a few minutes later (he never left) came back to the door and then told me he could do it for $2700.00. Again, he said $700.00 for hot water heater, 1500.00 for labor. I said what was the $500.00 for and he said disposal and many other things. I said I would like a breakdown quote of all costs/charges and said (and I quote)....I can not give you that. I said, well no thank you and that was the end of it. I called other companies. Here we are as a community trusting Lowes with providing us with respectable, professional and quality service vendors and this is who they are allowing as a provider and when you do that, your name Lowe's is attached. So not only is the vendor bad so is Lowes. That alone has made me stop doing business with Lowes in the future. ARS are scam artists and in my eyes stealing from those who possibly do not know any better. What a rip off. Greedy I have already contacted Lowe's corporate about allowing ARS on their list as a service provider...doubt it will do any good but intend on getting this bit of information to all other social media platforms. ARS already has very bad reviews...so here is another nail for that box you've put yourself into read more

I can't possibly estimate the thousands of dollars I have spent at this store since it opened, but I will drive to hell and back to avoid this store from now on. Desperate situation this morning at 8 am needing expert advice at the paint counter, and experienced the most condescending jerk I can recall in a very long time. Heavy set, long red and grey beard. Tried to explain my dilemma, but he was too busy to even to look up as I appealed for his help. Told me to start my entire story over because he was ignoring me initially. Asked me where I bought the original paint, then proceeded to tell me I was not at S & W, like I didn't know where I was. Paint emergency? Yes, actually. First day my house is on the market to be sold and there is a huge paint blob in the middle of the dining room with no idea how to repair it. I needed help not your attitude. Thanks, Bud. Hope you're proud of yourself. read more

After one hour of waiting in flooring Dept 2 managers at lunch Several customers left The machine shut down Nobody to rescue us Very very bad service read more

Lowe's Home Improvement - Appliances Near Me - Leander, Texas

After spending over $3000 on a Bosch refrigerator, we were informed delivery was by a third party. After spending hours on the phone and three visits to the store, we have still not received our refrigerator after their service could not locate our home which is less than 15 minutes from Lowes in Leander. We asked for a refund and were told by Lowes in Leander there was nothing they could do, we would need to talk to their third party vendor. We asked to speak to the manager, who was there, and he refused to speak with us. All should be aware if you purchase appliances from Lowes, that Lowes in Leander does not deliver and they do not stand behind their product. We will never shop there again. We have disputed the charge with our credit card company and consider Lowes in Leander actions to be deceptive trade practices. read more

I bought a chain saw with the help of Cade. He helped me narrow it down to what I needed and assisted me with the overall positive experience! read more

This Leander store is making me a Home Depot customer. There is never anyone to help you find what you're looking for. They have a Lowe's app that USED to give you the aisle location for items you input but the last three trips the app was not working. It is very frustrating when you're looking for small items and have to walk all over that gigantic store. Twice I've actually left and went to Walmart to find small tools and hardware that I needed. It didn't use to be this bad but it sure has been for the past few months. Makes me wonder if the company is having financial trouble and has cut way back on the employees. I worked for Kmart when they started going broke and that is exactly how it was there before they closed. Get some help or get the app fixed. The last two things I started to go to Lowes for, I just ordered from Amazon and they were here the NEXT DAY with free shipping. Get your act together in Leander Lowes! read more

I recently ordered all new kitchen cabinets with Bryon. Absolutely amazing experience. He went above and beyond for me and was super patient and accommodating with me and my daughter (who is an absolute handful ). 1000% recommend you see Bryon at this location for your kitchen renovation. read more

I had great interactions with the store employee Cliff!! He was very personal and extremely helpful and made sure we were taken care of!

We purchased a washing machine here. They were quick to sell you a Lowe's protection plan "just in case." Turns out once they run your credit card, they wash their hands of your issues so you had BETTER buy the protection plan! We had our washing machine delivered, the guy set it up, turned it on, and then left. 20 minutes later it was still on the fill cycle so obviously it is having an issue. We went up to Lowe's to ask questions (since they didn't answer the phone) and after waiting about 30 minutes were told that it wasn't Lowe's problem, but to call the protection plan number. I called customer service today and they said oh yeah we could have helped you within 48 hours but not now. Call the protection plan number. (Even though I was THERE 24 hours later but whatever.) So here I am...on hold for the 3rd time with the 888-lowes number to set up service on my brand new washing machine. Where has customer service gone these days? ‍ read more

If you don't like masks, this is the place to be. When I go to the North Austin store I generally see a handful of maskless people. Home Depot -- maybe one or two. But, man oh man, at Lowe's Store #2774 in Leander I estimate about a third of the customers AND STAFF are either maskless or wearing chin diapers. I give them 1 star for usually having what I need so I can get in and out quickly. read more

The store seems to be well stocked - staff friendly and courteous - Needed furniture moving discs - two personnel sent me on wild goose chases - I finally figured out where they were by looking it up on there website. The website gave me the correct aisle and bin location. In summary - well maintained store - friendly staff - but they need to know where stuff are located - if unsure - look it up. read more

Store well organized and a great Location Manager. Some of the employees could be a little more knowledgeable but they are very pleasant and polite. I'm in and out frequently. They offer a Veteran/Military Discount every day which is awesome! Have made many large purchases here but equally as many small-they carry a lot of cleaning supplies and as wide a variety as our super or plus grocery chains. Spring has sprung and they have a large Garden Center with a massive amount of choice-notably a huge variety of vegetable plants for this time of year. I can never help myself, I always have to wander through the appliance department and check out anything that's new. I love the fact that they have one section for scratch and dent so if you have an appliance that goes out unexpectedly you can pick something up for a reasonable price since it probably was not in the budget for replacement. If not an unexpected event they carry all the latest and the greatest, Samsung, LG, GE, Frigidaire, KitchenAid, Whirlpool. I also think that their lighting section is spectacular with lots of variety and many options that you find in decorator magazines but not it decorator prices. They always have someone available to mix custom paint and we have bought paint there frequently. I only had a couple things to pick up today, some button batteries, a couple of rolls of packing tape and a broom and dust pan so I didn't spend too much time in there today but it's definitely a place you can wander around and think about all the things you might possibly DYII! read more

Where customer service died I have bought hundreds of tools from Lowe's. Thousands of pieces of lumber. Hundreds of bags of mortar and concrete. Countless pallets of soil and mulch. Hundreds of cans of paint. Multiple pallets of tile dozen pallets of flooring. Do you name it? I have audit here. So what happens when you really need something called customer service? Maybe you have a socket wrench that no longer works but When you bought it, the sign said it had a lifetime warranty. Well, what do you do if you take it to customer service in the hopes that they will actually do just that provide you with customer service. Unfortunately, I was told we don't carry that and even if we did you would have to contact the manufacturer. I knew they carried it because I bought it there. Do they still carry it? No so how would the person working at customer service know whether or not they carried it unless they had been working there the last 10 years. Due to their high turnover rate, I'm guessing they have not worked there that long. What can I say? Anything I really wanted to say I have made me look like a child having a temper tantrum I've already started spending less money due to the cost of things. This will be one of those places where I spend even less. read more

I like hardware stores. They are fun and interesting. I like looking at saws and appliances, as well as flowers and lighting. I especially love shopping at Lowe's. We picked up our Christmas tree tonight. Yes, we endured the rain and the cold wind because our mood was ripe and ready for Christmas. After inspecting the trees, we purchased a Noble Fir for $52.99 + tax. It's a 7 foot tree and beautiful. The associates were friendly and accommodating. The fresh smell of pine permeated our SUV all the way home. That wonderful smell is now in my house. The tree is up and decorated. We're exhausted! We purchase a Christmas tree every year. Unfortunately, the price keep going up. This may be the last live tree we purchase. As much as I hate the idea of having an artificial tree, it's probably the best bang for our budget. read more

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Customer service was complete trash. I usually go to Home Depot but this Lowe's was closer so I went here instead. I walk in and already an employee is yelling at a customer at the customer service area. I went to look for a stain and the older lady working in the paint section clearly did not want to help me. She kept sighing and rolling her eyes when I would ask a question or asked if she could look in the system to see if there were anymore. Another customer asked for her help while she was with me and she very rudely told him he needs to wait. It sucks that people can act like this with no consequences. Will be the last time In come here. read more

Stan was VERY helpful. I went in looking for a very specific sink adapter for my python aquarium water changer. I showed him a picture of my sink, and brought in a part of the water changer and he found it for me first try. He even opened the package to make sure it for for me first. Very good customer service. Thank you Stan!! read more