2 men at service desk never stopped talking to each other while customer waited to ask a question for drill bits. Rude and unprofessional employees clearly no training in customer service or products. On to the front registers and the staff situation was exactly the same. Rude and unprofessional. True Value should review this location in Burnet or close the store due to employees. Rating 1 star is too generous! read more

Did not want to do an exchange. Despite seeking assistance in selecting the correct color, I received the wrong shingles initially. Upon returning to exchange them, both the salesperson and the manager refused to accommodate my request. They said they don't accept returns on shingles. As the error originated from Hoovers guidance, I believe it is unfair that I was held accountable for the mix-up. I had trusted their expertise in selecting the appropriate product, which is why I sought help initially. Horrible customer service!!! read more

I ordered and purchased 2x4's online for a job I im doing in Burnet Tx. I went to return the 2x4s because we didn't use them after all with my emailed receipt and they told me I could not return the materials without a paper receipt. I asked why and showed them my email receipt. They said "we can't return them because you could return items more than once that way." I have no idea what that means. So now I'm stuck with $450 worth of materials because they won't use my emailed receipt. This makes no sense at all. If you are a Manager at this location feel free to reach out to me and I'll give you some feedback. So this place is a thumbs down for me. read more

Hoover True Value Hardware - Hardware Stores Near Me - Burnet, Texas

Old-fashioned small town hardware store and lumber yard. Reminds me of stepping back in time and going to the hardware store with my grandfather as a kid,. Staff is friendly, interesting selection of odds and ends, prices are reasonable. read more

Hoover True Value Hardware - Inside the store - Hardware Stores Near Me - Burnet, Texas

Something gone wrong. The boss must been on vacation for two years now. Before the virus it was already getting bad. Stuff is out of stock, nobody knows when it will be in, oh well Bob orders that but hes out this week, maybe if I write a little paper note and leave it here he will get it. But he don't and it don't get ordered, and its still gone a month later. For many months, same story of fail. Now they got a bunch of people in there with weird hair. A man with pig tails, ladys with pieced faces and shaved off heads like they was under a lawn mower. What is happening to our home town hardware store? Everything is out of stock in building supplies, the deadly virus killed all the trees too I guess. I can only say positive that they is friendly to us black folk. But man get some respect for your appearance and get some products in stock. I had to drive to Lowes just to build my dog house read more

I went to go grab paint for a project and asked the gentleman at paint section if he could help me match a color to the photo I had. He told me there's numerous kinds and just gave me a booklet to match. I found a paint can in clearance and handed it to him but he said that you wouldn't be able to match the color since it was a different "brand"That's totally bs! He took his sweet little time moving so slowly while chatting it up with another customer rambling on. Took over 20 minutes just to get our paint I was falling asleep watching this move. I understand this is a small town and we move at a slower pace but come on. He needs to be trained or be fired. read more

Bought two items today, both marked $3.49 each. When I got to the register I was charged $5.89 each. The cashier said she could do anything about it. Called into service desk and explained. I was told they would not honor the marked price and that they had too many items to ensure that their prices are correct on marked items. I will be returning my items later today. Found a larger quantity on Amazon for less overall $$. I like to support local businesses, but not if they don't support their customers! read more

Wanted to buy a lawnmower from them and had seen one for only a few dollars less at Lowes in Marble Falls. They would not match the price, "we don't do that," so they lost the sale. also, they refuse to take anything back without a receipt even though they know I bought it there. HD or Lowe's opens up in Burnet and Hoovers is out of business. read more

Over the last several months we have spent a considerable amount of money at this store and even purchased one of their buildings. Actually that should not give us any special treatment I am just saying we have been a good customer. A few weeks ago we bought some used pallets for our farm and paid $2 a pallet. When we picked them up in the back one of the employees stated he had just sold them for $1 a pallet and we should have gone to the contractor's desk for the $1 price. Today we did just that in order to purchase more and were told again they were $2 a pallet. Yes I am aware there are people on Marketplace selling them for $5 and up. My disappointment is that Hoover's apparently picks and chooses the price for each individual customer. As a business that is certainly their prerogative. It is also our prerogative to now buy building materials somewhere else. read more

I love this hardware store. They are always very friendly and helpful. I can bring my job list in and they take care of everything.

Convenience gets you 1 star. However, it doesn't make up for the poor,almost nonexistent customer service. On a recent visit to store, i stood while no less than 3 employees(two of which work the customer service desk) walked by and around me like i was not even there. For this reason, i will forego the convinience and drive.the 12 miles it takes to reach the next hardware store. read more

The manager of the plumbing area named CHARLIE refused to do the paperwork on a bad water heater return. Then, they put a new one and my old one behind my truck so I couldn't leave and went inside the store. After about 20 minutes they came back out irately and threatened to hit me and kill me. As a disabled veteran, I will NEVER do business with those thugs and hope my $25000 in annual sales going to Lowes hurts them badly!!! read more

It's a great small town hardware store that has a little bit of everything. Prices are okay, especially for the time savings of not having to drive into Austin or somewhere else for supplies. The staff is friendly, knowledgeable, and helpful. You have to ask them for help, because they don't hover over you while your shopping. I go here first because it saves me time when I have those projects to get done. read more