We didn't go in for a big purchase at all but we were treated with the same respect. First a very polite and cooperative young man named Convoy greeted and helped us find what we needed and our next steps That led us to Michael who was simply fabulous in helping us set up the phone and ensuring it was all ready to go We were treated like kings and queens Thanks Michael and Convoy ! Great experience Best Buy !!! read more

Waited an hour at the register wi the agent from geek squad all I needed to do was send in broken AirPods. She just typed for countless minutes, went to back and forth to the back 3 or 4 times. Absolutely ridiculous. A couple behind me was there before me just for a battery change and was still there when I left. DO NOT COME HERE FOR ANY REPAIRS! read more

On October 3, 2025, I returned a product to the Georgetown, TX Best Buy store for $648.48 (Order #691-44-1650-100325). Since that time, I have made repeated attempts to receive my refund in the form of store credit, as the original gift cards (xxxxxxxxxxxx3508 & xxxxxxxxxxxx0572) issued were nonfunctional. Over the past several months, I have been given multiple assurances from Best Buy representatives that replacement gift cards--either physical or digital--would be issued. None of these commitments have been fulfilled. Best Buy has retained my returned product while failing to provide a usable refund. Throughout this process, I have been given inaccurate and inconsistent information, including repeated guarantees that were not honored. These misrepresentations resulted in a financial benefit to Best Buy, as they kept the returned product, and a direct financial loss to me as the customer, as I have not received access to my refund. I have made numerous good-faith attempts to resolve this through customer service. Instead, I have been placed in a repeated cycle of contacting support, waiting for promised resolutions that do not occur, and having to start over again. There is no effective escalation path, and both in-store and online representatives have been unable to resolve the issue. This situation involves clear misrepresentation, financial benefit to the company, and financial harm to the customer. I have been a long-time Best Buy customer and have purchased multiple appliances and electronics from them for years. This experience has significantly changed my perception of the company. The last interaction I had with Bestbuy under case 374884247 stated that "within 17 business days I was guaranteed a valid gift card delivered to my property" but as stated none of the previous guarantees made by Best Buy have actualized. I am requesting immediate resolution in the form of a valid and usable refund. read more

Do not purchase any bundle appliances package. Went into Best Buy with the SKU# of the appliance I wanted to purchase. Samsung Black Stainless-Steel Refrigerator/ Freezer Samsung Stainless Steel Dishwasher Samsung Stainless-Steel Range Samsung Stainless-Steel Microwave over the range. I paid more than $3,000 for everything. This purchase was made in the store 8/4. I selected delivery date 8/8. The day before my scheduled delivery date I receive a text message with a link to click to schedule the delivery and installation for my appliances. So, I clicked the link which populated another page showing me the soonest delivery and install date would be 8/13. I told the Best Buy employee that I had been without a fridge/freezer since 8/1 and I have been living out of a mini refrigerator and so I would not wait until 8/13 for the delivery. I was told to call the warehouse and check on the order. Warehouse told me that the product was out of stock, and they were supposed to be receiving a delivery from the manufacture that day or the follow day and they hadn't received any of the products. I went online and noticed I could place an order online for delivery date of 8/11 instead of 8/13. I thought would canceling the first order and re purchasing the order online so I could have a sooner delivery date. Then I called competitor dealers who had the same delivery date expectation of Monday 8/11. So, I called Best Buy to cancel my order and requested s full refund. I was put on hold multiple times for 5-8 minutes each time. It was hard to understand the customer service person because of her strong accent. read more

Have more people at the check-in at geek squad 1hoir to pick up a cumputer that sent out for Repare can't even walk around to shop or somebody would take your spot couldn't get a number or check-in line list absolute pathetic read more

This was by far the worst experience I've ever had at a Best Buy. I went in to pick up an online order, and not one, not two, but three employees told me that since I purchased a 98" TV, I qualified for free delivery and mounting. After more than an hour of them going back and forth trying to figure it out, they finally admitted they couldn't fix it in the system and later told me that it was actually a mistake on their end -- that the free services don't apply to my TV. They completely wasted our time and still couldn't resolve the issue. To make matters worse, the manager, Mia, was extremely unhelpful and disrespectful. She lacked professionalism and basic customer service skills. After spending this much money, the least I expected was respect and honesty. Do better, Best Buy -- this experience was completely unacceptable. read more

Needed a new phone and employees were not very helpful. I wanted to know what options were available and they told me they basically just had one option and I would have to go to the Apple Store. read more

Customer service was -non existent- at 2pm when I bought a 50" TV. It was worse at 4 when I again drove through Georgetown traffic to return the shattered TV. Due to a few house remodels, we have spent tens of thousands of dollars @Best Buy, and after yesterday, I will not revisit this company. It is a companies responsibility to both train & then hold their employees accountable. Companies unwilling to do so should step aside. As consumers are tired of dealing with an untrained & unmotivated work force. read more

Customer service was pretty terrible. I had a car radio installed, and before the install, I got a quote printed out to compare to other companies. When I returned to place the order, the price was significantly higher than my quote, and they refused to honor it. The customer service rep I spoke with kept claiming he didn't know who gave me the quote, but they were incorrect. Turns out, he made the original quote. No ownership of his couple hundred dollar mistake. The install experience was even worse. It took significantly longer than expected. When I picked up my car, I noticed a strong static noise coming through the radio, but the technician didn't even acknowledge it. I now have to take the car back in for a 2nd appointment. If there were compatibility issues, I should have been notified before the install even took place. It's been a headache! read more

Really Enjoyed my shopping experience here! I'll go as far as to say it's THE best Best Buy I have ever shopped at. The employee was super friendly and knowledgeable about the items I was looking at and helped me decide when I was torn between 2 items.. The store was clean, well kept and tidy as well.. Ill definitely be back at this store to shop again.. read more

This is more about Best Buy online orders than the local store. on 2 Jan 23 I ordered a refrigerator to be delivered. Scheduled delivery was for 9 Jan 23 between 0900 and 1300. The delivery folks arrived at 0920, surveyed the area where they would deliver the refrigerator and then asked if Best Buy had called me to tell me the unit they were delivering was damaged. I had not heard anything but was willing to assess the condition. The unit they brought for me was black when I had ordered the stainless steel version. The damage was significant so I declined the delivery. When I called back to reschedule delivery just now I was told that my unit would be available the first week of February. Really? I canceled the order. If it was in stock when I ordered it, why can't you deliver what was agreed to? Thank you, Best Buy for wasting my time and yours. read more

Best Buy - Georgetown - Electronics Near Me - Georgetown, Texas

Terrible customer service. I ordered a $2400 pc for gaming that was overheating and blue screening. Tried their Geek Squad "repair" services. They disregarded my comment about overheating and solved nothing. Couldn't even be bothered to re-apply thermal paste. Then when I go to return it they were very rude to me and acted like it was somehow my fault. I did get a full refund for the pc but had to fight with people over the phone to get a refund on the Geek Squad membership. Best Buy sucks but this experience did give me the push I needed to just build my own pc that runs games at the same level as that defective pc somehow barely managed to do. No overheating and runs like a dream. So thank you Best Buy for being the worst customer experience I ever had cause without it I wouldn't have ever learned how to make computers on my own. read more

Had a few things added to my vehicle through car audio. Leo was super friendly and helpful. Would give him 5 stars. Word of advice though. If you order parts to the store, make sure they link to your appointment work order. My parts were all automatically canceled bc I did know to pick them up. read more

Best Buy in Georgetown has consistently provided good service for me since opening around fifteen years ago or so and a great resource for many purchases of game systems, games, televisions, computers, headphones, appliances, cell phones, headphones, and other various technology items. The Georgetown has always had engaged management on the sales floor that are friendly and welcoming along with a good number of knowledgeable employees of varying experience in departments that are helpful and willing to provide relevant information on the products you're seeking to purchase. Some younger employees offer incredible insight on products from training and personal experience with the technology, etc., so the youth of many employees is often an advantage for the knowledge and perspective they can provide. The recent times have certainly changed the store culture from what it once was before the pandemic with staffing and front checkout area arrangement, but I still like shopping here even with the supply chain challenges that affects availability of some items, so for essential immediate needs it's best to check online availability of the item you require before you go to buy it and pick it up same day. If you are a shopper like me who doesn't always buy immediately and prefers to research the brands, reviews, and various models before deciding on the specific item you'll purchase, BestBuy is the place with typically the largest selection and pricing that is always comprobable to other retailers, on sale, or available for price matching and shipping to store or your home, so that along with the customer service and availability protection plans makes BestBuy always a top contender for shopping and buying locally. read more

It seems reviews to places like Best Buy only happen if someone has a bad buying experience. And reviewers don't bother if there was no problem (just my opinion). I had a pretty perfect buying experience today purchasing a laptop. The sales person was a young lady named Pat, I believe (Geek Squad, I think). I explained what I was looking for, and she did just what a sales person should do - figure out what I want, and help me find it (be a good listener, and don't try to sell me something I don't want). She did exactly that (the good part). It was Black Friday, and I had purchased just what I wanted in less than 10 minutes. Full disclosure, it wasn't in stock at this store, so it will be delivered to my home Monday. read more

I will never shop at a best buy again after my experience at Georgetown Best Buy. I ordered a PC online, but the name was different on the order. The "customer service" guy decided that this meant I was trying to steal the item, after I showed him the order email w QR code. I spent 30 min on the phone to get it corrected, walking around the store. When I returned to the desk he was gone and the gal behind the desk told me we were good and to meet at the door. I walked to the door and the guy was back, in my face blocking me from the door and the PC. He again asked me what name was on the order, I explained to him that it was all corrected now, and the other lady checked. He had security block me and looked it up again to verify again. Then without a word of apology he walked away. Finally I got home with the PC and windows refused to activate. They sold me a PC with a bad Windows key. Ridiculous. read more

Not a lot to choose from. Looked at car speakers. Small selection. Also empty spot on may shelves.

As a retiree of Sony, I have access to employee pricing which is pretty good. I recently closed on a home on Wolf Ranch and needed 6 TVs installed and decided for convenience to pay a bit more and buy them locally from Best Buy. It was a great move. I bought their Total Tech package which gave free installation on 6 TVs and 3 Soundbars. It extended my warrantees, guaranteed my prices when the TVs went on sale and provided great service. My outside TV and soundbar had a sub-optimal hook-ook and Geek Squad sent a very knowledgeable tech to my home to troubleshoot and resolve my issues. I will continue to buy all of my tech from Best Buy Georgetown. I'm treated like a valued customer by their store team and Geeks and I get top service for my annual membership. read more

My MacBook Pro stopped working and as a nursing student I need access to my laptop for my studies. After being on the phone with Apple support for an hour and getting no where, I took it to Best Buy Geek Squad in Georgetown the next day and Rob was able to fix my issue in 15 minutes. He was so helpful and I'm so grateful I came here. read more

Checked in for curbside pickup. Said you to 10 minute wait. No one ever came out. Went inside and 4 employees just standing around. Brought up to manger on shift and she didn't care. Worst customer service ever for manager not care. Definitely will not come back or recommend this location. read more

We've been thoroughly inconvenienced and left frustrated after 2 failed delivery attempts - BOTH with defective merchandise on a $2,000 range. The first range arrived with an obvious DENT in the side where part of the range couldn't even stay on the range. The second range had mechanical issues with an error code that prevented the range from turning or the interior light from being turned off. Nobody called us and we've been left to project manage this disaster. The best part? We were told today that no restitution/discount was in order. We won't be buying anything more from Best Buy that requires delivery, that's for sure. read more

I was advised to take my car there for a car radio installation. They did a terrible job I had to pay hundreds of dollars for a car rental because they kept me with out a car for 5 days. They messed up twiche and want me to go for another time with out any refund. Do not take your car there, the techs are rude and the management is awful. they would not refund me my money even though it was a messed up job. read more

If you will use geek squad, be ready to be ignored and wait wait wait. I came to repair my iPhone screen at 2PM. Promised to be ready at 4PM. When I came back asked more 20 min. Then I came back and asked for more 45 min (screen they installed wasn't working), then I came back, asked more 20 minutes. Screen was finished but Apple website wasn't working. I came at 2PM and left at 5:30. This is disrespectful. Also their geek team and other blue shirts share the same space, nonetheless they don't even acknowledge your existence while waiting for help, they literally did not look at my face and did not provide any support. Some other geek squad guy passed literally on my side, looked at my face and kept moving. I am disgusted. I understand problems happen, but please do not make me come back every 20-45 minutes. All I got at the end of this painful support was a "I'm sorry" at the end (at least that). And the screen was fixed so here's their 1 star think 10 times before coming and trusting their delivery promises read more

What can I say? This is such a good store but what really makes it special are the tech people! I had an appointment the other morning, for kind of a ridiculous request(but they humored me) and it took a while (my decision to wait) so I was able to see the techs interact with the customers. From large and harder to small and easier to solve problems these two employees made it smooth sailing for each and every customer. Daniel was my tech and he went above and beyond. I tried to catch the name of his co-worker but my eyes aren't great but they really worked as a team and a shout out has to go to their manager or whoever trained them. Keep it up Best Buy, this is a very special service you offer. read more

I rarely go to Best Buy but my husband and son go a lot! I ran in this morning and had the BEST experience. All of the employees were so nice. I was greeted when I walked in. And David in the computer area knew exactly what I needed. He even took it out of the box and made sure it was the product I needed. He was so polite, knowledgable and helpful!! Then at check out, the guy was smiling, polite and seemed to be enjoying him job! Had to share because I noticed the kindness from this business!! read more

We ordered a Bosch Dishwasher on 12/19/20 for delivery and installation on 1/8/2021. Received confirmation email and phone call the day before. NO SHOW NO CALL!!! I called and was told the dishwasher wouldn't arrive till 1/13/2021. Again email and call - NO SHOW! Called and was told delivery and installation could be 1/22/2021, I was not available so I scheduled for 1/26/2021. Received call the night before, inquired if they were bringing the dishwasher. I was told that they were picking it up from the warehouse in the morning and I would get a call 30 min before delivery. Received call, ONLY received a plug! Called NO DISHWASHER - backordered until at least FEBRUARY 27th!!!! We Cancelled after I took 3 days off work for installation and BEST BUY didn't even apologize!!! WORST CUSTOMER SERVICE read more

Sold us a refrigerator in the store in May, said we would have to wait until July for it to be delivered. We agreed, and purchased, and signed up for their credit card they pushed at cash register. When the day came (7/21) to deliver our refrigerator they said they did not have it, and we would have to wait till September. Meanwhile they are charging us late fees on the credit card with the only purchase being this refrigerator. We just paid it off in mid July. They had nothing to offer us in the store when this happened. No store manager, no one answers phone. Joe Biden's America, no one cares, no merchandise, selling stuff they cannot deliver. It's a joke. Now we have to wait for refund to go they and call the credit card company and ask got a check to be sent to us. THIS IS BEST BUY, not Joe's Appliance. read more

Please know that I am basing my review on one staff member. Since 2010, I have probably bought around 20 computers (and miscellaneous other electronics - TV's, phones, $1000 drone, stereo equipment, etc) at this store. This year, I purchased a desktop and two laptops. Just went in today - need a laptop with monitor/keyboard/mouse that can be docked for a new admin assistant with my practice. Got Tobye to help me - she sold me my computers earlier in the year. Professional, courteous, knowledgeable - these all describe Tobye. Ask for her is you need help with computers. OK started out with giving them five stars, but Best Buy overall is below one star. Order that was promised was not delivered, I keep getting shuffled around from the Philippines to Mexico City. No answers, just worthless customer service. Will never darken their door again. read more

The General manager is a joke, frase of the day " I will let them know". His team is incompetent of doing a work and bringing quality service to customers, just got a silicone cover for my iPhone 12 max pro, sold me the wrong one, came back 2 minutes later, the hassle for just change one cover, no recite found because it was email never got it, privacy screen protector customer service well this privacy is not so private, really you think Im stupid asked to removed the screen and return my 49.00 dollars back, and he gets mad cause he wanted to keep installation feed. Told the manager bad service sir, he's replay was thanks I will let them know. So someone in corporate please bring someone that cares about his Job, the register lady share and said its really hard to work here with some people. Some of those people made fun of a elderly customer saying if she is old why she has an iPhones if she can't remember her iCloud account, I told the general manager and he said yessss I will let them know. Corporate will hear this. General manager I hope that nobody treats one of your family member like your team treated that lady. read more

Any time that we have computer issues or need new electronics, we head to this G'town location. Always get great service and find good pricing. read more

I understand why local Best Buy stores are closing. Hard to find assistance with few employees working and the ones who are working are on their phones chatting with one another and see customers as an interruption. read more

I've been looking everywhere for an Xbox 1 S series. I finally found one at Best Buy in Georgetown. 45 minutes away but at least I found one. I ordered it I paid for it and waited to get off work to go get it. I make it with 20 minutes to spare only to find out they don't have it and now I get to wait 3 to 5 days to get my money back. With only an apology of oops sorry. read more

They literally never have what I need in stock. Probably the least stocked Best Buy I've ever been to. You're better off driving a little further to get what you need. Management at this store needs to assess how they inventory items. read more

I asked an employee to help me find and item and was told that someone was going to go my way. So I waited for 40 min and nobody came by. Wouldn't shop at this bestbuy anymore. read more

So, the parking lot at this location is slightly odd. You have to drive down past the entrance of every store in this strip to turn in and park. Other than that, great customer service. I purchased a 2 year protection plan on an item that stopped working and they replaced it with a new one, no questions asked! read more

Best Buy - Georgetown - Electronics Near Me - Georgetown, Texas

I have shopped a lot at this location and I won't anymore. They change their hours and didn't post it. when I asked an employee leaving about whats going on his response was call corporate among other comments. When i asked his name for the complaint his responsewas "I'm not f@@@king telling you." If stores are posting support your brick and mortar locations you should try and have some decent employes. read more

Horrible delivery experience! The deliver driver just left because I questioned why he showed up with no mask. I waited all day. He shows up 1 minute before the end of the window time and he just left with my delivery. He lied and said I cursed at him as his reason for leaving, which is a lie. My son was sitting right behind me. read more

Directv guy here is Awesome!! I had been looking at switching from Sudden-link because they are so expensive and have a limited selection. This guy (Brian) gave me the full explanation that I could never get over the phone. To top it all off they are giving away the NFL SUNDAY TICKET!!! read more

Best Buy - Georgetown - BEST BUY!! - Electronics Near Me - Georgetown, Texas

I have been helped by the geek squad so many times. The people here are so patient. One night at closing i realized i did not have my phone. I went help looking all over the store. They got my information and one guy walked me out to my car since i didnt have a phone for safety. Thats where we discovered my phone in the drivers seat! They are awesome. read more

I have to leave a review because I had such a great experience at this Best Buy. I never go to Best Buy because I never have good experiences with them but today I went to this one for work and a gentlemen named Walker did such an amazing job. He helped me set up everything I needed on the Best Buy website for my organization. He saved me time and made it possible for me to buy the television I needed. Otherwise I would have had to wait or have to go somewhere else. The other staff was also amazing here so I am definitely going to go back here again. read more