Apparently, the door says they close at 6 PM, but Yelp says 7 PM. Silly me for trusting the…read moreinternet in 2025. I asked the manager about it as he was heading out, and his response was, "Everyone googles it and everyone knows we close at 6." Ah yes, everyone knows--thank you for clearing that up, Nostradamus of business hours. He proudly informed me they haven't closed at 7 "for years" and has absolutely no plans to update the listing. Stellar initiative! Customer service gold star right there. This happens to be the same manager who greets every question with a healthy dose of sarcasm and condescension. As someone who's spent thousands of dollars here, I foolishly thought a simple "Thanks, we'll look into it" wasn't too much to ask. But apparently, that's reserved for customers who don't use Yelp. I get that his job might feel like "watching paint dry," but at least pretend to care. I made the effort to write this review so others don't waste their time. Too bad the manager didn't make the effort to update a few digits on the internet or request for a change since it has been a few years--or show a splash of enthusiasm while the paint dries.

Love this store! The whole team from management to Fernando, chad are just outstanding people! They…read moreare so knowledgeable and helpful this is the main location in all of austin I like to go to. I am a home designer and my partner is the contractor we love coming here every time!

The KM paint store is traditionally set up to provide paint and supplies to pro painters. However,…read moreI've never been disappointed by their service to designers and the average Jane. I needed an old color and Stephen, the store manager, jumped right in to research it. He got briefly off track spelling it wrong but steered back on course quickly. They always deliver helpful and professional service. And once offered me a breakfast taco!

Being a painter , this place has been such a big part of my career …read more Always been top notch service . Their products are by far the best on market . They keep me in business cause I can rely On them .

If I could give 6 stars I would. We were trying to match a stain to an existing flooring---which is…read morereally an art. We started with Sherwin Williams and they took two days to try to match and the match was an epic fail that really looked like a 3rd grader tried to match color. We went to Kelly-Moore and RITA helped us. She was kind, professional, and did a spot on match within the hour. She also gave us great advise on how to finish the project which was a high traffic stair case. There is so much to be said about how valuable Rita was. We will only use Kelly-Moore going forward.

No, the wait time there is outrageous. It's almost like they went out of business or something.read more

Every employee of this store provides exceptional customer service - that is why I have been using…read morethis paint center exclusively for several years now. Yesterday, Vince spent probably 45 minutes with me detailing exactly how to deal with my particular deck staining issues, explained in detail the difference in each product line, and even made paint stick samples so that I felt confident in my color choices. I am not someone who makes choices easily, I am always second-guessing myself, but I left completely confident that I had made the right choices and confident that I had the knowledge I needed to deal with the issues I was concerned about. Thanks Vince!

Tristan and Brittney were exceptional at advising me on paint for my home interior design project…read more The level of knowledge and customer service exceeded my expectations after having shopped at big box stores. During my most recent visit, I mentioned this to the store manager, Tyler, who was equally knowledgeable and friendly. They've earned my loyalty.

I actually came here twice, Friday they were so busy I could tell they spend time answering…read morequestions thoroughly so I decided to come back Monday since it was the last day of the sale. I grabbed a bunch of samples and this gave me time to view them at home. I am so glad I came back I was able to be assisted by a man named Miles, HE WAS AMAZING!!! First I was greeted by a young lady who was very nice & since she was new and I had a lot of questions she asked if I minded waiting for Miles to finish with his customer since he could answer all of my questions. Not only are there so many paints to choose from there are so many different primers, paint brushes and gadgets to go along with them. It's a one stop shop if you need paint or stain. I explained what I needed & how I was painting over this awful bright vanilla bean yellow glossy paint in one of my guest rooms and I didn't want it showing through my brand new paint. Miles hooked me up with everything I needed! Since it was a sale I also left with paint for my shed, ceiling and a neutral I could use anywhere! Miles was nice enough to label the buckets for me also! It's going to take me a while to get it all done because I travel for work but I'll post photos! Thank you Miles for making sure I had everything I needed!

5 stars is the max ....... are you kidding me ?…read more . . . I used to buy paint at a store not far from there - west on 1431 but my builder supposedly switched to them . So I tried them out. Now I wish I needed more paint. Because ... the vibe and culture and degree of excellence is off the charts. I brought an 8 year old cabinet door there with food stains and what looked like tire tread marks (I have teenagers !) and a guy who's name I forget but looks like Idris Elba pointed the store's machine at it and furrowed his brow like it's sport to him , concentrating trying to find the best spot on the wood . I was hoping to be somewhere close not holding out much hope of matching the cabinet 100%. I got home and tried it out and ... wow, it matched. . . . And then there's a guy who speaks Spanish like he's chewing peanut butter but nonetheless tries to do it and treats each customer like they're important, looking at them in the eyes, shaking with BOTH hands. I don't speak Spanish well but appreciated his interactions because it sets an example to me to try and use my High School Spanish and bridge gaps everywhere I go. . . . And then there's the older guy (a relative term, I realize) and his demeanor is gold. There's a saying when you have a hammer everything starts looking like a nail and ..... I wish I had something, anything to paint. Thank you for whoever is the grand mahafa , El Jeffe, of the store ..... well done from the top to the bottom. venti estrellas Amigos !

Amazing experience, everyone was really helpful. Katherine took the time to talk through the…read morevarious paint options, gave recommendations, referrals to local painters, and were really kind and knowledgeable about the products and the industry. Left the store with some samples. Have not picked colors for our walls and trim yet but will definitely be coming back here for input and to buy paint if we end up using BM colors.

No prices on any of their products makes it a guessing game to shop here. The clerk didn't seem to…read morecare to help when I asked. I'll go to Sherman Williams around the corner.

This is my second visit to PPG and another excellent experience. I patronize PPG instead of the big…read morebox stores because they have a computerized record of all paint that was used in my home. They also carry everything you would need to complete your project, from drop cloths to high-end brushes and rollers. Most importantly, the folks who work here provide excellent guidance.

Nikolaos is the master !! !!! Congenial and helpful but mostly master of their computer system for…read morefinding my paint colors for my address (since I keep forgetting to take pics of the paint can labels) Thanks !!

They are not friendly. At least the bearded guy at the register wasn't a friendly greeter. It…read morealmost felt like I was disturbing him. Also I only needed a quart to sample but that wasn't an option or it wasn't worth him time to prepare. Either way they should take notes from the RR location. They are very friendly and helpful.

The only reason I'm giving this company a 1 is because they were able to "match" my paint. A paint…read morethat I had previously bought granted years ago. But the kicker is that I needed a pint but they said because of "supply" issues they could only sell by the gallon. How convenient. This "supply" issue is an old worn out excuse for highway robbery. I see car dealerships with tons of cars now and yet here this paint company gives that excuse. If they no longer have the formula which BTW was a PP product and all they can do is match at at the price of a gallon go someplace that won't "force" you to buy a gallon and who can also match it for less than a gallon. I will never ever go back there. I might as well throw money out on my lawn.