They matched the paint color so well!! I trusted their…read morespecialty and skills. I am so glad to visit this shop.

They do not need your business. Wanted to place an order…read more Described to the Manager what I needed over the phone and that I was five minutes out on a short lunch break. He walked out as I walked in and there was nothing, no record of my call for his staff; no paint samples as I had requested. I fought traffic to get there. Staff said they were busy filling orders.

This is by far the best Sherwin Williams and my absolute favorite place to buy paint and supplies…read more I've been in here so many times and every single time the manager more than exceeds my expectations. I've also frequented other Sherwin-Williams as well as Kelly Moore, Lowe's, Home Depot, etc., and no other place even comes close to how well I'm taken care of at this Sherwin-Williams. About a year ago I bought paint at the Location on 1431 and I asked them to match a paint chip. After driving all the way there, waiting with subpar customer service, driving all the way home, and putting the paint on the wall, I realize the paint doesn't match at all. Not even close. So I took the gallon of paint I just spent $40 on to this location expecting to have them rematch and she'll put another $40 but the manager not only remade it correctly but without charge. This is just one example of how truly amazing their customer service is at this location. Today I went in to buy a gallon of alabaster paint for the bathrooms at 6 o'clock and the same gentleman asked me if I was going to begin painting today, because tomorrow all paints are 40% off. I'm telling you right now if you don't shop at this Sherman Williams for your painting needs, you're just plain stupid.

Apparently, the door says they close at 6 PM, but Yelp says 7 PM. Silly me for trusting the…read moreinternet in 2025. I asked the manager about it as he was heading out, and his response was, "Everyone googles it and everyone knows we close at 6." Ah yes, everyone knows--thank you for clearing that up, Nostradamus of business hours. He proudly informed me they haven't closed at 7 "for years" and has absolutely no plans to update the listing. Stellar initiative! Customer service gold star right there. This happens to be the same manager who greets every question with a healthy dose of sarcasm and condescension. As someone who's spent thousands of dollars here, I foolishly thought a simple "Thanks, we'll look into it" wasn't too much to ask. But apparently, that's reserved for customers who don't use Yelp. I get that his job might feel like "watching paint dry," but at least pretend to care. I made the effort to write this review so others don't waste their time. Too bad the manager didn't make the effort to update a few digits on the internet or request for a change since it has been a few years--or show a splash of enthusiasm while the paint dries.

The KM paint store is traditionally set up to provide paint and supplies to pro painters. However,…read moreI've never been disappointed by their service to designers and the average Jane. I needed an old color and Stephen, the store manager, jumped right in to research it. He got briefly off track spelling it wrong but steered back on course quickly. They always deliver helpful and professional service. And once offered me a breakfast taco!

Amazing service, amazingly clean store. The staff - particularly Shawn was so knowledgeable and…read morehelped me get the best value for my money. This service will keep me coming back!

If I could give 6 stars I would. We were trying to match a stain to an existing flooring---which is…read morereally an art. We started with Sherwin Williams and they took two days to try to match and the match was an epic fail that really looked like a 3rd grader tried to match color. We went to Kelly-Moore and RITA helped us. She was kind, professional, and did a spot on match within the hour. She also gave us great advise on how to finish the project which was a high traffic stair case. There is so much to be said about how valuable Rita was. We will only use Kelly-Moore going forward.

No, the wait time there is outrageous. It's almost like they went out of business or something.read more

Tristan and Brittney were exceptional at advising me on paint for my home interior design project…read more The level of knowledge and customer service exceeded my expectations after having shopped at big box stores. During my most recent visit, I mentioned this to the store manager, Tyler, who was equally knowledgeable and friendly. They've earned my loyalty.

If you search for the phrase 'exceptional customer service' it will take you to Rooster Paint…read moreCenter in Cedar Park. It does not get any better than this. Retail store - Take note. This is how it is done.

5 stars is the max ....... are you kidding me ?…read more . . . I used to buy paint at a store not far from there - west on 1431 but my builder supposedly switched to them . So I tried them out. Now I wish I needed more paint. Because ... the vibe and culture and degree of excellence is off the charts. I brought an 8 year old cabinet door there with food stains and what looked like tire tread marks (I have teenagers !) and a guy who's name I forget but looks like Idris Elba pointed the store's machine at it and furrowed his brow like it's sport to him , concentrating trying to find the best spot on the wood . I was hoping to be somewhere close not holding out much hope of matching the cabinet 100%. I got home and tried it out and ... wow, it matched. . . . And then there's a guy who speaks Spanish like he's chewing peanut butter but nonetheless tries to do it and treats each customer like they're important, looking at them in the eyes, shaking with BOTH hands. I don't speak Spanish well but appreciated his interactions because it sets an example to me to try and use my High School Spanish and bridge gaps everywhere I go. . . . And then there's the older guy (a relative term, I realize) and his demeanor is gold. There's a saying when you have a hammer everything starts looking like a nail and ..... I wish I had something, anything to paint. Thank you for whoever is the grand mahafa , El Jeffe, of the store ..... well done from the top to the bottom. venti estrellas Amigos !

I called with a few questions about touchup paint and the employee I spoke with was so friendly and…read morehelpful, she went above and beyond and explaining and answering my questions.

No prices on any of their products makes it a guessing game to shop here. The clerk didn't seem to…read morecare to help when I asked. I'll go to Sherman Williams around the corner.

Amazing experience, everyone was really helpful. Katherine took the time to talk through the…read morevarious paint options, gave recommendations, referrals to local painters, and were really kind and knowledgeable about the products and the industry. Left the store with some samples. Have not picked colors for our walls and trim yet but will definitely be coming back here for input and to buy paint if we end up using BM colors.

This is my second visit to PPG and another excellent experience. I patronize PPG instead of the big…read morebox stores because they have a computerized record of all paint that was used in my home. They also carry everything you would need to complete your project, from drop cloths to high-end brushes and rollers. Most importantly, the folks who work here provide excellent guidance.

Nikolaos is the master !! !!! Congenial and helpful but mostly master of their computer system for…read morefinding my paint colors for my address (since I keep forgetting to take pics of the paint can labels) Thanks !!

They are not friendly. At least the bearded guy at the register wasn't a friendly greeter. It…read morealmost felt like I was disturbing him. Also I only needed a quart to sample but that wasn't an option or it wasn't worth him time to prepare. Either way they should take notes from the RR location. They are very friendly and helpful.

The only reason I'm giving this company a 1 is because they were able to "match" my paint. A paint…read morethat I had previously bought granted years ago. But the kicker is that I needed a pint but they said because of "supply" issues they could only sell by the gallon. How convenient. This "supply" issue is an old worn out excuse for highway robbery. I see car dealerships with tons of cars now and yet here this paint company gives that excuse. If they no longer have the formula which BTW was a PP product and all they can do is match at at the price of a gallon go someplace that won't "force" you to buy a gallon and who can also match it for less than a gallon. I will never ever go back there. I might as well throw money out on my lawn.

Outstanding service and value. Wondering why we didn't do this years ago…read more Miles Click was exceptionally helpful.

I very rarely write reviews, and negative ones are earned. As the owner of three businesses myself,…read moreI understand the impact reviews can have. I have been a customer of Moon Valley on Pond Springs since buying my home in 2022. I've always known they operate at premium pricing, but I was comfortable paying more because of the service, professionalism, and knowledge of the staff. This project started with Myles Click, who came to my home and helped plan the project at no charge. I had recently purchased decorative grasses for another project, but regardless, Myles was knowledgeable, attentive, and genuinely helpful throughout the process. I have absolutely no complaints about my experience working with him. After his visit, we were scheduled to finalize the order the following day. Due to an unavoidable conflict, he recommended we meet with Kyle, the GM, that afternoon instead. Unfortunately, the experience my wife and I had during that meeting was completely different from any prior experience we'd had with Moon Valley. The interaction felt far more sales-driven than service-driven. I have expensive taste and don't mind paying for quality, but I do mind feeling nickel-and-dimed at every step of the process. What disappointed me most was the lack of acknowledgment of our loyalty as repeat customers. Previous experiences at Moon Valley had always made us feel valued. This time felt transactional. To Myles' credit, when I expressed my concerns, he did attempt to make things right. However, by that point the damage to the relationship had already been done. Because of this experience, I decided to shop around and ultimately found comparable products and installation services for nearly half the price. My advice to others: shop around before committing, even if you like the products. Premium pricing is one thing, feeling treated like a commission opportunity is another.