I typically really like all Ace Hardware stores - locally owned, smaller store, helpful employees,…read more etc. I had a one off experience today where I called the plumbing department. A young man put me on hold for 30 minutes and never came back to let me know if he had anything that would fit what I was looking for. He just never came back. Let me repeat: HE NEVER CAME BACK. I called back after 30 minutes and the lady who answered put me on hold, but came back within a few minutes to say: "He said that nothing we have fits." Why he left me hanging for 30 minutes was unacceptable.

First time coming here! The staff members are very friendly and helpful! I got what I needed and…read moreI'm very saturated! Keep up the good work! Cheers

Always greeted with a smile and a Welcome to McCoy's. I love the down home feel and the excellent…read morecustomer service. I can almost always find what I need at McCoys and if they don't have it in stock they offer to order it for me!!

The assistant manager was super helpful with pergola decorative hardware…read moreBut rang me up Wrong and I had to make another trip To clear it up .. honest mistake Small potatoes I'll be back

I had a very disappointing experience with an assistant manager at the Georgetown, Texas Home Depot…read morewhile trying to resolve an issue regarding a washer and dryer purchase totaling over $1,000 that I had been told would be delivered that day. When I called for clarification, the assistant manager was dismissive and unhelpful. She insisted that my sister -- who lives in Chicago -- would need to come into the Georgetown store in person to resolve the issue. That is not realistic and certainly not reasonable for a delivery issue involving a $1,000+ major appliance purchase. She also suggested there may have been an issue because my sister's bank is "out of state." This explanation does not make sense. Many customers use banks or credit unions headquartered outside of Texas. Modern banking does not require a financial institution to be locally based in order to process a transaction. The comment felt inaccurate and dismissive. Additionally, she indicated that speaking with another manager would not change the outcome and suggested there was no avenue for further review or escalation. The message was clear that no one at the store level was willing to step in to reassess or attempt to resolve the situation. Instead of working toward a solution, there was no meaningful effort to clarify the delivery issue or provide assistance. For a $1,000+ appliance purchase, customers deserve clear communication, professionalism, and problem-solving -- especially when delivery is involved. Customers should never feel like a burden when attempting to spend significant money at a store. If this level of service is standard practice, I would encourage others to consider taking their business to a retailer that values and supports its customers.

It is wasn't for customer service associate NAME TAG: FINN…read more Between 5-530pm on 3/11/2025. I would be posting a 1 star and I would stop making any future purchases at any Home Depot. Store. I purchases 5gal. Bucket of external paint. At least that's what I ordered online and the paint department called and confirmed my order. When my husband picked up the order and brought it home. The paint was for interior only. This was a color we picked out so normally it would be non refundable. I explained my problem to FINN who immediately got on the phone with a manager and got the approval to refund the paint and made sure I repurchased and was given the correct paint which I ordered. Glidden 5gal. Interior - Flat - $120 Glidden 5gal. Exterior - Flat - $170 Bigg difference in price.

No customer service to speak of, I waited 20 minutes to be helped, they had 4 reps at the counter…read morewith only 2 waiting on customers and 2 either shooting the shit or ignoring me, I won't go back

Horrible Service, I drove 50 minutes to go get some pipe and I was in lane for about 30 minutes and…read more30 more minutes for them to load me. Never going back!

Clean and organized. The lady that checked me out let me know about the return policy and…read morewarranties. They have a bit of everything. Easy to spend money in here!

Casey assisted with my needs and helped me out with items I was looking for. She did not waste my…read moretime and offered options. Made me a customer for life!

I initially came to Cashway Ace to have a new car key made (yes, they do that!)…read more They ordered my new key and it took a little less than a week to come in, I spent about 20 minutes finding new tools I couldn't seem to live without while they programmed my new key. The price was very reasonable and the customer service was magnificent. They have a large and awesome variety of tools and materials. This is definitely the place to go first for supplies if you have a project that needs doing. I've since been in for AC Compressor coil cleaner. They were less expensive than Amazon AND I was able to clean my compressor coils today. There is even lively and interesting political discourse you can participate in going on behind the counter. Thanks guys (and at least one gal) for all of your help! I'll see you soon!

Needed to replace a busted toilet seat, and the boys working the desk were very helpful and…read morefriendly. Got me squared away and even helped me and my toddler find a lost shoe in the aisles. This is a great small business that really makes you feel like you live in a good town.

Great friendly people! I went looking for a piece of steel pipe for a special project, and they…read morehad exactly what I needed. It was a small project, but they spent time with me to find an exact match, I'll definitely come back now that I've seen their selection of steel. Looking through their web site I now have several new projects in mind -- Pipe and Metal Center of Texas will be my first stop!

No job too big or small for PMC, they have catered to my needs multiple times. Friendly and…read moreprofessional, 5stars highly recommend

Went with American Fence to design and fabricate my electric gate. Initial experience was good as…read morethey were helpful regarding design, components and cost. Project is 10k+ after installation costs. Crew shows up on time and starts work to remove existing fence and posts. I get a call during this from American Fence telling me they have to upgrade posts from 4" to 6" at an additional cost of $400! Huh? I call and speak with a manger and he basically says they messed up. I'm waiting for the next sentence that tells me they will make this right. Didn't happen. Manger basically says, "too bad". Wow! Watch out.

Fence hardware to increase the height of my installed fence was 1/2 the price of competitors!read more