*NOTE: This review is for a specific groomer, Lexie, and the other friendly staff at the salon*…read more I have taken my pup to several pet grooming business in the Austin area for several years, never quite satisfied with what I get for the cost. It's to the point where I have just started grooming her myself and only going in for nail trims (still scared to do those myself!), which are usually still unsatisfying jobs for the whopping $15-20 they charge (ex: leaving cracks down to the nail bed, snags at the ends, and often drawing blood). However, I took my dog in recently for a simple nail trim and was talked into their current special of a grind, ear, and teeth cleaning for only an extra $2 by a super friendly salon staff member (Why not? It's only $2!). I have to say that I have never seen anyone handle my typically anxious dog so gently and still managed to trim her nails to the perfect length (short enough I don't have to come back within a few weeks), grind them to a pleasant rounded tip with NO snags or cracks, a good ear cleaning and teeth brushing, and at the end of it all: my dog not shaking like a maniac when she is returned to me. And all in a quick 5 minute walk-in appointment. Very satisfied and happy to write a positive review for a chain business that I would usually avoid.

I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

Honestly, hands down the best pet store I've ever been to. Everyone is so kind, helpful, and SUPER…read moreknowledge and educated on all things dog! Harley took the time today to educate me on getting the best kind of food for my Winnie girl Everyone at this place knows their stuff. Great selection of chews, toys, and treats. I love the brands they carry and I love that they only carry brands they believe in and would personally feed their dog or cat. I live about 35 minutes away and it's worth it everytime to go to this store above all the rest!!

I have driven by this place so many times and finally decided to stop in. Ended up loving it, the…read morestaff is so friendly and very knowledgeable about pet health and what you should be feeding your dog or cat. They have a GREAT selection of toys/treats and dog food. We will definitely be back!

I happened across this store during the monthly sidewalk festival they have at that shopping plaza…read more I was surprised to find all sorts of local homegrown and baked pet treats. They also have adorable and unique pet outfits for sports fans. The owner also told me they book parties! how cute! She says she loves her job because her clients are always pet owners and generally happy fun people. I liked her so much I thought I'd plug her on Yelp :)

What can't I say about Sean?! The guy is amazing. When we come in with Greta & George his face…read morelights up with that huge smile of his. He knows my husband & i, as well as the dogs by name. He knows all the products, even some they don't carry & gives us his personal opinion. His knowledge is crazy good! Dear Tomlinson's corporate, please don't move him anywhere. He is truly the best staff member you've ever had at this store. All your staff are crazy good, but Sean tops the list. Let's see how big we can get his head with the great reviews! He deserves it. Sean, thank you for being you & caring so much. We appreciate you more than you know!!! Stan & Steve.

Love this local pet supply store! Everyone is so friendly and they are always hosting rescue cats…read moreand dogs for adoption events. For Christmas they are taking donations for local shelters and having their Pound for Pound Challenge to help local rescues with food all year long. Last year they donated 175,000 pounds to local rescues. They are such a great local business. They have great selection of cat food! Fun cat trees and beds! Go check them out!

The staff was super-nice and I can see why ~ it's locally owned…read more The advice the staff gave us was spot on and we are loving our new "window" feeder as much as the birds! We also appreciate the relevant emails (March 2021) about placing our hummingbird feeders our STAT b/c the hummingbirds are on their way after the recent Texas freeze has ruined their food supply. WBU/Georgetown - I think you made a customer for life!

This was my first time visiting WBU in Georgetown. What a great store this is! It's loaded with a…read morewide variety of feeders, seeds, and other backyard and bird-related products. Most importantly, the employees are very knowledgeable and willing to share their expertise, so it's virtually guaranteed that you will learn something new during your visit. And there's no pressure to buy. I will be back!

My old pug mix is going through a cancer scare right now so I've been trying to spoil her with some…read moreof her favorite activities, one of which is eating. I saw this bakery on Yelp and decided to try it out! I brought her in and got a cupcake and some cookies for her to try. She can be pretty picky about food (and toys and really anything) but the banana peanut butter cupcake was a huge hit! They pipped her name on as well which I loved, such a sweet personal touch. They are big cupcakes, after I let her pull the biscuit off the top I was able to cut it into slices for all of our pups to share and there's still more than enough for them all to have more tomorrow. She scarfed her piece down immediately and started yelling for seconds haha. I will definitely be bringing her back in for more pupcakes in the near future!

The service here is unmatchable! I reached out on a Monday trying to get a quote and even though…read morethey were closed, someone still messaged me! That is what I call out of this world customer service! I showed up today to get my doggies cake and she wrote her name beautifully on the cake! I was very impressed! It was only $18.50 for a larger frozen cake! She even threw in some treats to try which were a huge hit with my dogs! I will certainly be coming back here to get some toys, treats, and more for my fur babies!

When it comes to compassion, there is not a more caring group of animal rescuers out there! GAO…read morepulls animals from our county shelter and puts them into foster homes until they find their forever families. Several friends foster for GAO and just love being part of the organization. Not only do they offer everything to make the foster experience pleasant, but they have great communication and work hard to get the pets out of foster and into a home. The amazing life-saving program GAO offers to our animal welfare community is priceless!

I have been volunteering with GAO for three years now and absolutely love all the work that this…read moregroup puts into these animals. They genuinely want them to go to the perfect forever homes and that is amazing! I also adopted two dogs from them and the process was easy but thorough. They made sure I had a vet and a great home and sturdy fence for my loves!

Always a great experience am thankful for this service dogs had nails trimmed and picked up…read morehealthy food and snacks people working here are top notch dogs happy too

They did a wonderful job with my sweet but difficult husky, Xena. The groomers and customer…read moreservice. Truly appreciated them being positive. Xena is so clean and smells so good! Thank y'all for a great experience.

I have to say that I really enjoy shopping here. Great customer service. The store is always…read morefully stocked and clean. For the most part Prices's are good. One time the did do a price match on a seat for my riding mower against Amazon pricing. I will keep spending my money here.

This is a very nice store. The people are very friendly in the supply of items is vast. There's…read moresomething for everyone here. They have nice gift items like cups and bird houses. They have nice plants to start a garden with. They have items for most every animal and their health needs. They also have unique candies. They, of course, have tractors too! This is a fun store to walk around because there is so much to look at. I bought some deer corn and a pretty cup. I also got some fire ant control substance for my yard. I bought a birdhouse and some birdseed. I also got my daughter-in-law a bag of strawberry candy. This is a good place to shop. I will definitely be back again and again! They have a veterinarian inside also. The prices are quite affordable. I like this store.

The new Petco in Georgetown, TX, opened in May 2025 and is located at 4610 Williams Drive, Suite…read more101. The store is part of the new Cedar Breaks West Shopping Center and features a grooming salon, training park, and a Vetco Total Care animal It is right next to the new sprouts. It truly is a welcome store to this community. It is clean and classy inside. There is some of absolutely everything that you would need for your pet. They have clothes they have food they have toys. They have gifts for people who own pets, so come here for some Christmas shopping. They have a wonderful grooming salon. It is very clean and I spoke to the groomer and he was so informative and so kind. I feel confident bringing my dog here and I will be doing so. The employees were very kind and very helpful and very friendly. Their prices are quite reasonable. There is a very high probability that I will become a regular at this store I highly suggest you visit!