The service here is unmatchable! I reached out on a Monday trying to get a quote and even though…read morethey were closed, someone still messaged me! That is what I call out of this world customer service! I showed up today to get my doggies cake and she wrote her name beautifully on the cake! I was very impressed! It was only $18.50 for a larger frozen cake! She even threw in some treats to try which were a huge hit with my dogs! I will certainly be coming back here to get some toys, treats, and more for my fur babies!

everyone here is so helpful. Always offering you free trial bags for your dog or cat. They even…read moreoffer a military discount! The food is. You are not gonna find these foods in H-E-B and you won't even find 99% of them at . My money stays local! Dave O.

So, the two stars are for the woman at the front who was welcoming…read more Originally, I had come last Sunday because my little doodle needed a bath and we had JUST gotten her a groom a week before. *she loves to sniff & roll IYKYK. They are CLOSED!? I was super annoyed. Does everyone who washes their own dog not work during the week or are kid free to come in the evenings? Sundays seem like an obvious day you'd get business. All that aside, I decided I'd give it another try this week. Voila, It's Saturday, here we came! Before we got within 20 feet of the door both my pup and I could hear the dogs tipping and barking. I wasn't sure if I wanted to continue, but we pressed on. (Maybe it was a super fun doggie dance party and they were all excited???) My girl started refusing to go in... again, I should have just turned around and called my groomer. Alas, I did not. When we opened the door we were warmly greeted by a woman who was smiling and kind but whom I could barely even hear over the obnoxious barking and high pitched squealing of almost a dozen mini yorkie and chihuahua puppies. It was NON-STOP. There was another chance where we could have just cut and run, but no. The woman was so nice and I'm a sucker for trying to not offend people, so I smiled and entered the little booth. The tubs are nice and it was pretty straight forward to go hi re out how to use the water sprayer. There's a little harness to keep the dogs from jumping around too much. I felt AWFUL for making my girl stick it out in there with all the noise. I, myself, had a hard time keeping my heartbeat regulated. The yipping was dizzying. There were two towels sitting on the gate that i used and a blow dryer that felt a bit hot but I think you could adjust it? There was no way I could have asked for help because we couldn't hear our own thoughts let alone instructions on how to use something LOL. The brush was wet and dirty from the last use. There was hair in it. Not a huge deal because it's a bit weird to use another dogs brush on your own dog, right? Or they should be clean. Anyway, I feel like it's important to note that all those dogs were NOT customers. As I was checking out I asked why they were there and said "it messed with the ambiance and experience for sure!" I was told they are the owners dogs she is trying to sell. Ha! I told her that I'm sure they could sell them faster if it was nice and quiet in there and they had a lovely wall of photos saying puppies for sale. So, that's it. My review. I hate leaving bad reviews and I'm not sure I'll go back to try and do a good follow up and add some stars: my pup and I were pretty traumatized by it all. Notes: nice lady Should be open Sundays Please clean the brushes? And for the love, it would be awesome to have more of a "spa" experience instead of feeling like we went to the puppy mill. I only took one picture since I just couldn't focus on anything else other than survival. Lol

My Shih tzu mix has come here for a few years now. He always looks great and is happy to go in the…read moredoor. They are friendly and easy to get in with. Great people!

Follow up Tony first visit…read more This time the groomer did not follow my instructions and just did what they wanted. I didn't recognize my puppy! Not happy. -3 stars.

Garrett and Jacob were awesome! I called to set up an appointment. Both very welcoming when I…read morearrived and they took care of Mochi my Lion head rabbit and they gave the haircut I was looking for! Extremely satisfied with their work. A++ in my book. Thanks guys! Mochi is happy!

This was Teddy's first boarding experience. I was a little nervous, I must admit. When I picked him…read moreup he was exhausted! Loved it! He fell asleep in the car within 30 seconds!

Action Pack went above and beyond to help our family during a recent medical emergency. We were out…read moreof the state when a family member suffered a sudden medical emergency and no one was was available to care for his dog. Even though Action Pack was moments away from closing that evening, the employees stayed long enough to allow a family friend time to retrieve the dog from the home and bring to Action Pack. Action Pack was extremely accommodating throughout this entire ordeal - finding space for the dog and allowing him to be dropped off for an undetermined amount of time, even going into a holiday weekend. Unbeknownst to us, at the time of drop off, this dog had a severe flea infestation. The staff at Action Pack treated the situation professionally and compassionately. Not only did Action Pack completely eliminate the fleas, but they continued to care for him in the days afterwards- giving him multiple oatmeal baths and ointment to help provide relief for the skin irritation. By the time we got back to Texas and were able to pick up the dog, he was 100% back to his happy and healthy self. We are extremely grateful to Action Pack for helping us during this hectic and stressful time and have no doubt that the dog was well cared for throughout. We also appreciate the professional and courteous manner in which we were treated upon pickup. Action Pack is absolutely, hands down, the best boarding facility we have ever worked with.

I love to bring my dogs to Happy Hounds, these ladies are so sweet and kind with them, they love…read moretheir furry clients and of course their human customers. I recommend this place; I've been a customer for several years now.

Awesome experience! Always leave my Lab looking beautiful! Great prices too! Totally recommend!read more

I am extremely disappointed with our experience…read more Our dog is a very anxious dog, but she has never shown aggression toward people or other animals in our care. After boarding her this time (we've been customers there for years), we were told she displayed behaviors such as growling and was no longer welcome to return. What I find most concerning is that this facility also promotes dog training services, yet there was no effort to discuss what may have triggered her behavior, offer recommendations, suggest training options, or work with us on a plan for future success. Instead, we were simply told not to bring her back. I fully understand that any boarding facility has the right to make decisions based on safety concerns. However, anxious and fearful behaviors are not uncommon in boarding environments, and I expected a business that offers training services to have a more knowledgeable and supportive approach. As pet owners, we trust boarding facilities to care for our dogs during what can already be a stressful experience. Rather than feeling supported, we left feeling judged and dismissed. If your dog struggles with anxiety or fear in unfamiliar situations, I would encourage you to ask detailed questions about how those behaviors are assessed and managed before booking. We'll gladly be taking our business elsewhere and won't be back with our current dog or any future dogs.

We LOVE The Dog Ranch! They always take great care of our girl, and she's always so happy to see…read morethem! The facility is clean and well kept, and the staff members are all super nice and helpful!

Hounds lounge is now called "Doghouse on booty rd"…read more I have been bringing my babies here for a couple years, but this last visit was REALLY crappy. I made my appt 3 weeks I n advance for 2 of my dogs. One needed a trim, and one just needed basic grooming without a haircut. When I drop them off that morning the lady (owner) said "2 shaves, right?" I said no, and explained that I gave her personally all the info when I made the appt 3 weeks prior. She used the excuse that it had been weeks, so she didn't remember. (Why wouldn't she have written that very important information down? ) She then told me she couldn't tend to my dogs that day anymore unless they just got shaved. She gave one of my dogs a quick look with a lot of disgust. Judging me for not bringing him in sooner, and telling me his fur couldn't be salvaged, and would have to all be shaved off. She also said that a vet needed to be the one to groom him because his fur was so "severe". I told her I was in between vets at the moment and didn't feel the need to go that route anyway. She asked me who my vet that I no longer trusted was and when I told her the name, she began to say how respectable that dr is. I again told her I didn't like that dr anymore and my bf explained that the vet recommended I end my dog's life for a condition he no longer even has. She then decided it was her place to say (while touching my dog) that if that's what the vet recommended, that I should do it. NO ONE asked For her opinion or recommendation on the matter. Both my bf and I stood there in utter shock at what she was saying. This is the owner! Her daughter had always been very kind and patient with my baby. She however, I did not trust with my child especially since she felt he should be DEAD. I brought both my kids home, refusing to leave them with her. I came home and cleaned up my dog myself. His fur was fine, and his ears brushed right out even though she said she would have to shave them because "they were so bad". She simply seemed to not want my business and tried to scold me numerous times.

Very satisfied. We've boarded here a number of times for our dog when we've gone on vacation, and…read moreit's a lovely place. It's cost-efficient, and all of the dogs get to play with each other all day every day, rather than having specific walk times, play times, etc... It feels like a natural, genuine, authentic place. The owners could be a little bit more approachable, but they're kind and decent people, so overall, highly recommend.

I was looking for a groomer close to my house. I got more than I bargained for...in a great way!…read moreMeagan was my groomer and she did a fantastic job with Elroy's de-shedding bath, Nails, teeth, etc. he has never looked or smelled so good! The entire staff at Fur Kids/Shady Acres Pet Ranch we're awesome. They were all very friendly and all very happy to see Elroy. They even gave Elroy a little birthday party since today was his first birthday! I highly recommend Fur Kids Grooming if you want to give your fur baby an excellent experience!

I brought my old dachshund in after speaking with Megan via email about what I was hoping to have…read moredone. Her responses were fast, friendly, and thorough, and she made me feel comfortable about leaving my dog with her. Speaking of my dog... Sadie is 13 years old and quite the grouchy old lady. Her nails were horribly overgrown and I was too nervous to clip them myself. On top of that, she doesn't like to have her paws touched too much (in hindsight, maybe they were hurting her because of her freakishly long talons). After dropping her off, I was fully prepared to receive a phone call about how unruly Sadie was being and that her nails couldn't be done. That particular call never came. The only call I did receive was from Megan letting me know that Sadie was ready to be picked up. I couldn't believe it. She didn't chew anyone's face off? She wasn't being expelled for bad behavior? Nope! I arrived and found my old girl soft and fluffy. Her nails were even ground down much shorter than I thought they could be! In a good way! I received a report card detailing everything that Megan did and how Sadie reacted. Knowing Sadie is sometimes a little rotten (but I love her to pieces anyway), I consider Megan a miracle worker for getting her to cooperate! Megan has a true gift! If you're looking for a fantastic groomer, all of these 5-star reviews don't lie! She truly deserves every bit of praise she receives, so you should stop reading Yelp and start booking an appointment!