1. Tomlinson's

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Round Rock, TX

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Tomlinson's

4.1 (37 reviews)
Open • 9:00 am - 8:00 pm

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Some goodies for our good boy
Brittany L.

This store is great if your looking for natural options for your pet. Their prices are a little high but like most things that comes with higher quality items. The staff is extremely knowledgeable and the stores are always very clean. The do offer curbside pickup as well which is super convenient.

My kitten loves Tomlinson's!
Samuel T.

Very good locally owned pet store. This store carries high quality food and supplies for both cats and dogs. Tomlinson's as a reward program that gives you a pretty good discount what does MP on a regular purchase and didn't even bigger discount if you buy a case of food at a time. I have always found their customer service to be excellent basically saying if you don't agree. They are knowledgeable and friendly. This locally-owned store is arms and legs above PetSmart and Petco. I highly recommend.

Ashley L.

Thank you so much to Tomlinson's for having everything our babies need! We were so thankful that the team was willing to order our Steve's real food for us to pick up and are now even happier it is carried in store. The team is knowledgeable about a variety of diets and we have been super supported in our raw food and supplement journey while one of our pups dealt with allergies. Thank you!

It's in the H‑E‑B center, here's the address , I suggest you visit!

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Review Highlights - Tomlinson's

“We were so thankful that the team was willing to order our Steve's real food for us to pick up and are now even happier it is carried in store.”

Mentioned in 2 reviews

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I booked an appointment online a few months ago for a grooming service and honestly I was thrilled…read more The experience was easy, the grooming service was complete. The staff was lovely. So fast forward to today. Earlier in the week, I booked a simple nail trim and ear clean for my girl. As I'm getting ready to load the dog and head to our 1:00 appointment, I get a text that my appointment had been cancelled. When I called the location, I was told that they did call and leave a voicemail (I don't have one) and they cancelled because even though you CAN book appointments online, that doesn't actually guarantee that they can honor said appointment. I was told I was welcome to come later today but they were dismissive, not professional and honestly didn't care to lose a customer so I have ZERO interest in rearranging my schedule to suit their ineptitude. For any management reading this, you need to only allow scheduled appointments that can be honored or what's the point of scheduling online? Second, your staff could use more customer service training.

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*NOTE: This review is for a specific groomer, Lexie, and the other friendly staff at the salon*…read more I have taken my pup to several pet grooming business in the Austin area for several years, never quite satisfied with what I get for the cost. It's to the point where I have just started grooming her myself and only going in for nail trims (still scared to do those myself!), which are usually still unsatisfying jobs for the whopping $15-20 they charge (ex: leaving cracks down to the nail bed, snags at the ends, and often drawing blood). However, I took my dog in recently for a simple nail trim and was talked into their current special of a grind, ear, and teeth cleaning for only an extra $2 by a super friendly salon staff member (Why not? It's only $2!). I have to say that I have never seen anyone handle my typically anxious dog so gently and still managed to trim her nails to the perfect length (short enough I don't have to come back within a few weeks), grind them to a pleasant rounded tip with NO snags or cracks, a good ear cleaning and teeth brushing, and at the end of it all: my dog not shaking like a maniac when she is returned to me. And all in a quick 5 minute walk-in appointment. Very satisfied and happy to write a positive review for a chain business that I would usually avoid.

I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

Tomlinson's - petstore - Updated November 2026

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