I've been shopping at this location for years and have never had a negative experience. They have a…read moregreat selection and good prices, but most importantly amazing staff. They are always so friendly and helpful. They've asked me if there's anything I couldn't find that they could look into carrying. Today, I was on my way home with my kitten but couldn't leave her in the car obviously, so I brought her in with me. I just needed some cat litter. An employee asked me if I needed any help finding anything, quickly offered to carry the heavy litter up to the checkout for me, then also offered to carry it out to my car since I was holding my cat carrier. This is what makes PSP my favorite pet store to shop at.

We used to visit the location on Far West Blvd, but they recently closed so we took the short drive…read moreup MoPac. There is ample parking as it is in a large shopping center with HEB, the only reason I didn't give 5 stars is that there is no green space nearby to walk the dogs. And if your pup is anything like ours, she always needs that pre bath nervous poop lolz. The bath stations are equipped with all you need; towels, brushes, aprons, shampoo, etc. the staff is incredibly friendly.

Petco has great selection and carry the food brand (royal canin) that we use along with all the dog…read moretreats. The staff is super helpful and friendly. The store is clean and has convenient parking. My only reason for 4 not 5 stars is their website is horrible. It's outdated and if you order online for pickup you get 10% off. Well it never works so I ask at counter after gathering my items for 10% discount and they always enter it. Pain in the rear that the website is sooooooo bad.

Real rude cash register service,except Stephanie. Bryan and Mr Randy are not kind people, to people…read morein the store, so it's sad to think how they must treat the pets

Great service!! (Don't try this at home though!)…read moreOur dog sprained her ankle while playing. She fell off of a 20 foot ledge near a mural. My husband rushed her to a local vet that basically took two hours just to have him fill out paperwork. She was in agony and they hadn't even begun to treat her. In a bold move, I rushed to this Petsmart where staff helped me find doggy anti-inflammatory pain relieving aspirin and doggy bandages to make a homemade cast. My husband walked out of the vet's clinic and we treated her at home. Here we are four months later and our recovered puppy is in perfect health! Thank you for the advice Petsmart!

My fur baby has been going here to get groomed since I moved to Austin about a year ago and they…read morenever disappoint! She sees Danielle who is so kind and super patient, especially when I ask for modifications at pickup (: The rest of the staff is always super welcoming whenever I enter, and I haven't had a bad experience yet. Would definitely recommend!

I know my pet stores. No, really. I have been to closet size, mid-size, and the big mammo-jamba…read moresize stores. I price check all treats, food, toys, and needs for my pups. I'm telling you, there's no place else like Pet Supermarket! They are affordable, regularly have sales, and are the warmest staff I've ever come across for a pet store. They are DOG-gone amazing! Don't have a pup? No worries. They have everything you need for cats, birds, etc. I put this in as a tip but I'll place it here too: They have a $10 self wash and blow dry for your pets! It's the best deal in town and I have DONE my research! Every 7 washes you get one free! They have whitening shampoo, gentle shampoo, regular shampoo, and conditioner free to use as well. Along with complimentary treats, towels, etc. This deal is a steal! Best clean, various size tubs, etc. I can't say enough!!! Did I mention they're local? Go!!!

Pet Supermarket is great! Though it's a chain, there's only one located in Austin. It's located…read morearound the corner from Tomlinson's and they have more of a selection than Tomlinson's of soft carriers. My only wish is that they had more inventory of Coastal leashes.

Out of all the pet supply stores in Austin, Healthy Pet hands down wins without any competition…read more There are 5 locations conveniently located throughout Austin. From the five (three of which I've been to), the West William location has the sweetest gals that are always so helpful and kind. This location shares a parking lot with other businesses, since it's located in a shopping center. Healthy Pet offers higher end, quality food that really sits well for our pups' stomachs. Our go to brand the kids haven't stopped enjoying--Nutrisouce Pure Vita, which uses limited ingredients for sensitive tummies. If you're unable to stop by, take advantage of their free local delivery instead.

Very good & varied selection of upper-grade cat & dog food, canned, bagged, raw and significantly…read morebetter'n what you'll find at Kroger or even PetSmart. My cat has really dug some of the raw canned stuff I've gotten here that I've seen nowhere else: rabbit, duck; gamey meats for feline tastes. Surprisingly less expensive than Amazon. Staff is friendly & helpful. A good store to shop and support, best I can tell, certainly for your pet and seemingly for the proprietors.

AMAZING and patient dog grooming service by RACHEL!!!…read more She gave my baby boy his first professional groom and he came out looking AMAZING!!! I didn't think he would sit still long enough to have a completed groom but she made it happen with whatever dog magic she has. She also kept me updated on the status of the groom through text so I would know when to come pick him up which I greatly appreciate. Staff is very nice when checking in and out. I highly recommend their grooming services!! There was no doodle discrimination here either

My furbaby Laila doesn't need grooming often, so we tend to hop around trying new grooming spots. I…read morehappened to see an ad (50% off for new clients in March -hurry!!) on Instagram and thought we'd give it a try. I am fairly familiar with Dogtopia but never knew they offered grooming as well! Booking was pretty easy, I was able to communicate with the staff over text. Sent over Laila's vet records and scheduled my day. I was asked if I could push my time from noon to 2pm but it wasn't a big inconvenience. I am very pleased with our service. It took about an hour and half. We were greeted at the door by the staff. Evie our groomer, was our front and introduced herself (to me and Laila ) She asked what I was hoping for Laila's cut and any other needs she may have. And she looks too cute! I will definitely come again when Laila's hair grows back out!

Every month our papillon gets her spa day. She goes in looking like a fed gremlin and comes out…read morelooking like a show dog. Lance does it again!

Lance is an amazing groomer! He took great care of both my older dogs and was extremely prompt for…read morethe appointment time! We will certainly be booking again. Raven was amazing and very helpful during the booking process to ensure we knew what to expect as first time customers. Highly recommend to anyone in the Austin area

This company is the worst! DO NOT BOOK WITH THEM!!…read more I've asked them to cat sit (shy kitty visit) a few times, and things were alright at first. There were no problems, besides the key not working properly one time. Then, very recently, An absolute NIGHTMARE happened. They locked the keys inside the apartment, and they also left the balcony door open! The screen door was slightly open as well, and since i have a cat, they can get through easily. I live on the 5th floor, this is not a safe height to let a cat stay at, and possibly jump out. This mistake was over memorial weekend, where staff and maintenance as well as my girlfriend and I were out of town or busy. They texted me, and gave me a half hearted insincere apology. When I tried opening their pet sitting portal recently, trying to take up their offer of reimbursing the key lock out fee of $250 over a holiday weekend, they had ghosted me!! I was locked out of my account, and my number blocked. AVOID THIS COMPANY!! They make stupid mistakes and endanger pets -- the very last thing you want from a pet sitting company.

I really wanted to like this company's services, but I didn't find that they were detail oriented…read moreenough for my cat and I. An important message that I sent was missed, which led to my cat's waste collecting over a period of days in the tub, and with my cat eventually peeing on my bed (he is beyond hygienic and selective with where he goes to the bathroom). Even with the missed message, I would think their noses would lead them to the tub? It absolutely stank when I got home (there was also dried cat vomit in the bathroom - I just live in a studio). And I then had to spend hours washing everything on my bed, getting Urine Destroyer, etc... really not ideal after getting home from a trip. This is in addition to lights being left on, pill pocket pack not sealed after use, and litter and garbage preferences not followed. Also, I would have preferred they contacted me when my cat decided not to eat his medicine the first day, than to decide how to handle it on their own, although their idea wasn't a bad one. They are perfectly nice people but I would say that if your cat requires anything beyond basic care (throw food in a bowl and scoop box), look elsewhere. Details and communication are important. I communicated some of this to the company and they offered me a free visit in the future, which I thought was a bit presumptuous. They did play with him and actually spend time with him (instead of feeding and dashing), which is something I do appreciate.