Brandon and Lauren were very welcoming and educated on the products I was getting for my fur baby…read more This is my local Tom's so I'll be seeing them more often. Give these two a raise!!

I have always been a loyal customer, bringing my dog here for almost a year now, but my most recent…read morevisit was extremely disappointing. I scheduled an appointment online for 11:00 AM to bathe my dog, who weighs over 95 lbs. Since no one answered the phone, I booked online assuming it would be for the standard one-hour slot. When I arrived, no one mentioned that the appointment was only 30 minutes. It wasn't until my dog was already completely wet and I was about to begin drying her that an employee came over to tell me I only had 5 minutes left because another appointment was scheduled. The problem is not simply that the appointment was 30 minutes--it's that I wasn't told this from the start. If I had been informed as soon as I arrived, I would have decided not to begin, knowing it wouldn't be enough time for such a large dog. Instead, I had no option: my dog was left wet, and I was forced to stop in the middle of the process. They told me I wouldn't be charged, but it was far from "free." I wasted my time, my dog was left wet and uncomfortable, and as many dog owners know, wet dogs start to smell if they aren't dried properly. I then had to drive home, figure out another place, and bathe her all over again--because I couldn't just pay somewhere else to finish drying a wet dog, she needed a complete bath from the beginning. Tomlinson's really needs to improve how appointments are managed and communicated, especially for large breeds. Customers must be clearly informed about time limits before starting--not after their dog is already wet. This would prevent frustration and ensure a professional, respectful experience for loyal customers.

If you're a new pet owner like me, you know how daunting the pet food aisle can be. I stopped by…read morethis Petco today feeling pretty lost, but an associate named Ashley completely turned my experience around. What stood out most was her empathy; she really understood the trial and error process of finding litter and food that a pet will actually use. She was attentive, highly knowledgeable, and didn't make me feel rushed even though I was in a hurry. It's rare to encounter that kind of 'above and beyond' service. Because of Ashley's kindness and expertise, this location has earned a loyal customer. Five stars!

I had a very disappointing experience with the veterinarian at Petco…read more My daughter brought her dog in for a rabies shot after he had just received his routine vaccinations at another clinic. Although her appointment there was at 11:00 AM, the actual vaccinations were administered at 12:45 PM -- which the Petco staff confirmed directly with the clinic. Despite this verification, the veterinarian refused to provide the rabies shot because she believed it had not been done "within an hour" of the earlier appointment time. Even after being given the correct vaccination time, she would not reconsider. Her demeanor came across as dismissive, unhelpful, and unprofessional. As a result, my daughter had to drive across town to another veterinarian, wait behind urgent cases, and go through additional stress just to get a routine rabies vaccine completed. Thankfully, our dog is fine -- but the situation was completely avoidable. Veterinary care should prioritize animals' well-being and treat clients with respect. This experience fell short on both. I hope management reviews how situations like this are handled so other families don't have to go through the same frustration.

As the Black Friday weekend comes to a close, I decided to drop by Petsmart to checkout their…read moreaquariums, fish and accessories. We have been wanting an aquarium for years now having grown up with an aquarium in our home. However, they have never been at an attractive price point for the size. PetSmart's aquariums on sale ranged from $11.99 for a super small one to $649 for a large aquarium. PetSmart has a large assortment of fish and plethora of aquarium accessories (reefs, houses, and other items). It has been a very long time since I went to PetSmart and had forgotten how many other items they also carry. Examples include pet toys, guinea pigs, cockatiels, parrots, pet Christmas wear, etc. The store was pretty crowded and no store associates were readily visible. In addition, there were long lines forming at the cash registers. It appeared they were having an up to 50% off sale on selected items, which could be the underlying reason for the crowded store. I will return when there is less people in-store and associates available to assist.

Our pets are our greatest joys and little heartbreakers too. Moxy was 15 years old in October and…read morepassed away yesterday. She was a loving light in a house of all girls. As she aged she was maybe not as beautiful as she was in her younger years but April made her feel like a puppy every time she had a spa day with her! April is genuinely the kindest person I've ever met. I say that sincerely and with great awe for the human she chooses to be. She cares so deeply for animals; especially senior dogs. She gives them love, attention, levity and dignity. She used to take selfies with Moxy which just warmed my heart and touched my soul. Moxy passed on a Sunday, at home, so my regular vet was not open. I called Banfield and even tho Moxy was not a patient on record they treated us with warmth and kindness like she'd always been theirs. April was in the grooming room and I told a colleague about Mox in case April wanted to say goodbye. April rushed to us with such sincere compassion and concern. April was Moxy's friend and I felt truly blessed Mox got to say goodbye to such a beautiful human. April's hug gave me the strength i needed to say goodbye to my sweet girl. I say all of this to remind us who's there for us when our pets are thriving but also who is there when we face our beloved animal's end. I cannot recommend April as a gift to your pet with more heart because she absolutely stole mine! Please remember to tip your dog's groomer the way you do your own stylist, they are so humble they never expect it but they deserve a reward too! They impact the lives of our fur babies more than we might think. Thank you April, thank you Jasmine and Bandfield for helping us shelter Moxy over that rainbow bridge. Your kindness will never be forgotten. Much loveDana &Mox

Service is great. They have a big variety of animals such as bunnies, reptiles, and birds. I am…read morepersonally going to buy a bunny there soon. I bought a bird there a couple years ago and he is thriving.

The yelp is no longer correct the owner listed is the old owner they had a new owner as of last…read moreyear who is horrible only thinks of the money she can make off the animals and not the care and safety of the animals. Definitely don't recommend shopping here and if u do and buy an animal ask to see the breeding room and the environment they came from is horrible.... Also look up the new owner and make the judgement for yourself if that's someone you would give your hard earned money too..... BEWARE OF THIS PLACE!!!!

Zookeeper is an Austin staple!! Small business owners and local vibe who seem to genuinely care…read moreabout their customers and creatures. There's always someone there asking questions and getting help for their exotics when I'm there. And I never hesitate to ask silly questions or worry about needing to much help. The staff is very kind and knowledgeable. Also, they have AWSOME Isopods!

This was a fun experience. It's a pet shop with mostly exotic snakes, lizards, frogs, geckos, and…read moremore. They have a couple of birds too. We explored all of the tanks learning about some creatures I'd never even heard of before. The shop is extremely clean and spacious. The staff are very knowledgeable and friendly. I think if these are the types of pets for you, it's a really sound place to make a purchase. In addition, they sell food and accessories as any typical pet store would. The critters seemed happy and thriving.

During my visit to Barkin' Creek Dog Kitchen & Bath at the Domain Shopping Center, I noticed that…read moredogs could potentially enjoy upscale, organic meals, chef-made treats, and spa-level grooming. While I do not currently have a dog, many friends and family members are devoted pet parents, treating their dogs like children. Growing up, our dogs lived outside in their dog house and ate table scraps. The luxe life was not a part of our dogs daily routine! Now, gourmet meals, designer accessories, vitamins, and fashionable clothing for dogs are common. If you want to pamper your pup with the best, Barkin' Creek should be at the top of your list for consideration. It might make you ponder, should my dog be living a better life than me? This is a no judgements zone, so you only have to share this information with yourself. If I see your dog wearing diamond tennis bracelets, then I know who won out. Smile.

They are so nice and incredibly fast and attentive and had SUCH a great experience here!!! I will…read moredefinitely be coming back all the way from Nebraska again! The doggie report that they send at the end with a photo of your pup is AMAZING as well. Adalisa was so sweet and River loved her!! She did an amazing job on this husky girl. and the guy at the front counter (I forgot to get their name!) was very helpful and knowledgeable about products for my girl!

Really cool pet store. They have all kinds of pets there. I really hope they open up again.read more

Through no fault of their own my corals were delayed by UPS and left on a truck during one of the…read morecoldest days of the year. Most of my coral were a little haggered because of their good packaging but it was below freezing temps at night so the most expensive coral a very nice mushroom was destroyed. only the foot and a small piece of the head was left and the container looked like it had small pieces of cotton floating around in it. To their credit they not only replaced the coral but sent me pictures of corals in their shop that were not online and gave me the pick of the litter as the replacement. I was home when the package arrived and took pictures and put a thermometer in the box and send the pictures to them to show them what happened. Would do business with them again in a heart beat.

This is a small shop but the owner and employees are friendly and super helpful. Everything is…read morereally clean and organized. I really enjoy going to this place.

Great selection of fish but most importantly very knowledgeable staff which is so helpful when…read morepicking out which fish will get along with each other & other aquarium set-up questions. The fish we bought here have been happy & healthy for a few weeks now!

Variety of plants, wood, botanicals, miscellaneous aquarium accessories, and fish…read more The employees actually know what they are doing, how to sex a fish, and don't make rookie mistakes such as selling a endli bichir as a delhezi/ other bichir with a vastly different max size.