Cancel

    Open app

    Search

    PetSmart

    3.1 (79 reviews)
    Closed 9:00 am - 9:00 pm

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    3 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    James T.

    I was just in the store and they refused to sell me three neon tetras because they said my tank wasn't big enough. I guess they don't see the irony in the fact that while they think they are protecting the pretty neons they actually sell live goldfish to be sold to be eaten by other fish (btw many are floating and dead in the tank). They also sell mammals (rats and mice) to be fed to reptiles. Just a humourous observation. I don't know if I can survive in this goldfish prejudice world.

    Chunk of skin removed during grooming visit
    Jordan G.

    Update (March 2022): I'm upset with myself that I ever trusted the groomers at the Ohlen PetsMart again. I got his hair cut last in Oct or Nov 2021... they did a good job, no problems. 2 out of 3 times however (to date) my dog has needed veterinarian care after a visit. This time was severe, see attached picture. A chunk of his leg was slashed off today. I'm emotional right now and so upset with these groomers and management. Please be careful if you care about your pet, DO NOT MAKE THE MISTAKE I DID. They absolutely do not care about your pets at PetsMart. May 2021 review (4 Stars): There was an incident with my dog in the grooming salon and my dog got a gash on his leg by accident. My lil guy is okay but I had a mild heart attack when I get the call. The team there handled it very professionally.

    petsmart
    Joel W.

    Its a petsmart, its nothing special, some of the people that work there are nice and helpful but a little un-informed, but some of them are just down right terrible. I go to this location at least once a week to get some crickets for my skink, and I would say at least once a month it will take over 20 minutes to get someone over to the fish and cricket area to get me some. They have allot of birds that live in the store, and not just in the care to sell. if you ever get a chance to you know wait for someone to come get crickets for ya, look up and watch the rafters, full of birds. I wonder if any employees ever get pooped on ;P For some things going here is great cause it will be cheap, but for buying critters you can find better stores.

    Groomed puppy

    See all

    2 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    No cashiers Terrible assistance. Do better. People shouldn't have to wait this long.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Samuel M.
    135
    51
    3

    3 years ago

    Great employees! Such a shame that the location is awful. Super clean and well stocked inside the store.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K S.
    448
    29
    146

    4 years ago

    They didn't do the grooming services as paid for and kept them for 4 hours and did nothing! I am not sure if they even bathe them?

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    17 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Always friendly and helpful. Well stocked. Gave me directions to a local destination while I was there.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ashley B.
    208
    65
    15

    8 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jamie M.
    1199
    4
    7

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    19 years ago

    Helpful 6
    Thanks 0
    Love this 3
    Oh no 0

    18 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sara T.
    117
    4
    1

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ken R.
    0
    24
    0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Charles B.
    37
    106
    84

    10 years ago

    This location is definitely not up to the PetSmart standard. Very dirty, and unkept.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kelly C.
    18
    11
    28

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    PetSmart Reviews in Other Languages

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Lupita and Sara Rose are wonderful with my dogs and always deliver amazing cuts.

    Mentioned in 3 reviews

    Read more highlights

    Furry Land of Austin, TX - Kaitlyn did a great job grooming King! She was attentive and informed me of an area he was licking and red. I appreciated that. Thanks!

    Furry Land of Austin, TX

    (21 reviews)

    We could not be more satisfied! Kayla is an amazing groomer. She took the time to take great care…read moreof our dog, he seemed to really like her! Kayla is a great communicator and I have absolutely zero complaints about our experience with Furry Land. 10/10, will be using Kayla and this service again in the future.

    I wish I could give negative stars. This has been super aggravating and ruined my morning. I…read morerearranged my entire work schedule to be home and canceled work calls so I would be available to hand my cat over for his appointment. I was told 7 mins before his appt that they were running an hr late since previous appointments needed more time and that caused our appt to be pushed back. How's that my problem? They should've allotted the proper time. What's insane is the company requires 48 hrs notice to reschedule or cancel, or you'll be charged but they don't grant you the same courtesy.(also must have your card on file) Insane. I'm actually quite mad. I canceled. I better not be charged a cancelation fee or this will be an immediate dispute w my credit card company. I've attached a screenshot of the lame text I received 7 mins before my scheduled appt. After reading other reviews, this seems to be a reoccurring issue with the same groomer, Kayla. Since reading other reviews, I'm grateful to have canceled this appt after reading reviews of them leaving cats and pups with bloody paws and being returned wet. Do yourself a favor and do not make an appt with this company. Find someone else who is reliable.

    As the Fur Flies - The beautiful princess after Jessica worked her magic

    As the Fur Flies

    (128 reviews)

    We've been using this service for our four year-old dog for most of her life and it's always been a…read moregreat experience. I fully trust these providers. They are great at helping me articulate my preferences for her coat. Today was the first day we took our nine month old puppy and who's a very nervous young dog with strangers and it went so much better than expected. Thank you ATFF!

    It's been quite some time since we've been clients of As the Fur Flies (cost savings of a DIY Dad…read moreGroomer), but with our newest addition to the family, an ever growing 6 month, 42 pound Goldendoodle, we weren't quite ready to tackle a new challenge. Our old groomers no longer seem to work here, but we still rave about the kindness and care the team showed our pups back in 2021. 2026: Our new pup arrived to us covered in mats so severe I had to trim some myself, leaving him a bit uneven. We scheduled a grooming session but didn't realize he would be receiving a "first-time puppy cut," which is different from a full grooming appointment. I completely understand the difference, but I wish I had been informed upfront, as I was expecting a full-body cut--especially at the price we paid. A month later, we tried a different groomer, Ivy, after seeing a Goldendoodle cut on their Instagram that we loved. She did an amazing job! As a reminder, per most pet grooming policies, all dogs must have up-to-date vaccines before their appointment. Additionally, there is now a late pickup fee if you arrive more than 30 minutes after your pet's session is completed.

    Park and Bark - Park and Bark grooming

    Park and Bark

    (45 reviews)

    Southeast Austin

    I am a big fan of Bark and Park, Sel Is absolutely wonderful with my dog. I used to take dog I had…read morebefore this one to inexpensive Large box store grooming places and she would always shake and act so stressed out (Which I thought was normal at the time at the time). Later I read about it and realized how upsetting it really was for her and decided that I would spend the money to ensure that my dog is well taken care of. My current dog is a doodle mix who requires regular grooming and I am very happy with my experiences with Sel, I know that my dog is in really good hands. Plus, my dog is really happy! Win win! Also, Not all dog groomers are great with doodle grooming and I have been VERY happy with how my pooch looks after grooms here. I first used a local Austin favorite grooming business and wasn't very happy with how it turned out. I know I'm very fussy but I know that Sel will do a good job. Happy customer!! I highly recommend this business.

    Park and Bark has been the best groomer we've ever had. My 9y/o 50lb dog is quite picky about…read morepeople and isn't the biggest fan of getting her nails done. However, Ramon always makes her feel calm and comfortable. She has never been excited and run towards a groomer before this one! We've been using them for 3 years now. Park and Bark is quick and efficient, plus they travel to me, so it's easy and stress free for both me and my dog. You can even set up a schedule for regular standing appointments. Couldn't recommend more! Lucy always smells amazing from her bath and looks adorable in her complimentary bandana. Book with them today, you won't be disappointed!

    Woof Gang Bakery & Grooming Austin

    Woof Gang Bakery & Grooming Austin

    (211 reviews)

    Downtown

    What a cute shop! I had gone to the Bee Caves location and they had told me the Lamar location had…read morethe baked cakes I was looking for. I called ahead of time and they confirmed that they had plenty! They have sooo many items to get your fur babies. I love the decor as well. I went with the Mini Cake for $21.99. They will also frost and decorate it for you in any color you want. They had a few pre decorated. It took maybe 10 - 15 minutes for them to decorate it. Real quick. I just browsed around while I waited. My German Shepherd absolutely loved his birthday cake and no crumb was left behind! A new birthday tradition!

    If I could give Wolfgang a zero star, I would. We have taken our three small dogs to Woofgang…read moreseveral times in the past and have had reasonably good results. However, today one of our small dogs came out of the grooming room still wet (after our being notified to pick her up 20 min earlier) and without her collar, her fake pearl necklace and a charm from our recently deceased 18 year old dog. The groomers and receptionist acted like we were crazy when we asked why she was wet and without the collars, etc that she came in with. They performed a token search, but said they couldn't find her belongings. The groomers were new, but they should have owned up to what happened to our dog's collar and necklaces. I don't know what is going on here, but we will never go to Wolfgang again after this bitter and unexplainable experience. Please be careful if use them for your dog!!!!!

    PetSmart - petstore - Updated May 2026

    Loading...
    Loading...
    Loading...