Great service!! (Don't try this at home though!) Our dog sprained her ankle while playing. She fell off of a 20 foot ledge near a mural. My husband rushed her to a local vet that basically took two hours just to have him fill out paperwork. She was in agony and they hadn't even begun to treat her. In a bold move, I rushed to this Petsmart where staff helped me find doggy anti-inflammatory pain relieving aspirin and doggy bandages to make a homemade cast. My husband walked out of the vet's clinic and we treated her at home. Here we are four months later and our recovered puppy is in perfect health! Thank you for the advice Petsmart! read more

SHAYLA has been so sweet with my FURBABIES LOVE how shes always so nice sweet and PROFESSIONAL I highly recommend her for your furbabies grooming read more

PetSmart - Coco - Pet Stores Near Me - Austin, Texas

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My fur baby has been going here to get groomed since I moved to Austin about a year ago and they never disappoint! She sees Danielle who is so kind and super patient, especially when I ask for modifications at pickup (: The rest of the staff is always super welcoming whenever I enter, and I haven't had a bad experience yet. Would definitely recommend! read more

PetSmart - Pet Stores Near Me - Austin, Texas

No cashiers Terrible assistance. Do better. People shouldn't have to wait this long.

Staff here is friendly and personable. They have good prices and also gave me a coupon as a bonus. Fish selection is abysmal and they had signs saying they weren't selling them, so I went elsewhere. read more

My 6 month old puppy ( GSD mix) needed her nails trimmed so I took to PetSmart ( PetSmart In SF , off Geary) bc they are able to take you on the spot l. They checked her in and TWO employees worked on her. I figured this will be quick since two people are working on a puppy. They came out about 10 mins later and said they can't work on her nails bc she's nipping at them when they touch her paws. They said it's "policy" that they must stop when that happens. Then they tried to charge me the entire amount because they were able to trim two of her nails. I asked them why didn't they use a muzzle or something? What did they expect out of a 6 month old puppy? They said it's "policy" I refused to pay the entire amount bc my service was not complete. He was kind of enough to charge me just half the price to cut two nails and she didn't even get her bandana. BUT, that ended my relationship with Petsmart forever. Petsmart is a large corp. It's all about the numbers for them. They don't care about your concerns. ** you should see that locations pet day care or day camp scary read more

I was just in the store and they refused to sell me three neon tetras because they said my tank wasn't big enough. I guess they don't see the irony in the fact that while they think they are protecting the pretty neons they actually sell live goldfish to be sold to be eaten by other fish (btw many are floating and dead in the tank). They also sell mammals (rats and mice) to be fed to reptiles. Just a humourous observation. I don't know if I can survive in this goldfish prejudice world. read more

PetSmart - Pet Stores Near Me - Austin, Texas

worst location ever i think omg, it feels so depressing in there. first thing there's no one in the front, I had to find someone and the old lady is always in a bad mood she responds so negative and mean and I keep my calm bc she's old but like petsmart is a sweet job and she just seems miserable and likeeee yall should hire HAPPY TALKATIVE PPL and she's not helpful at all, do better. read more

I had a delivery order (via DoorDash) that DD completely messed up and didnt fix (I just needed cat supplies and got someone's medicine ). Amy and the other staff were absolutely the nicest about trying to help even though it was out of their control. I just wanted to shed some positivity and thank them for being so helpful. Great customer service. DoorDash needs to get it together though. read more

Update (March 2022): I'm upset with myself that I ever trusted the groomers at the Ohlen PetsMart again. I got his hair cut last in Oct or Nov 2021... they did a good job, no problems. 2 out of 3 times however (to date) my dog has needed veterinarian care after a visit. This time was severe, see attached picture. A chunk of his leg was slashed off today. I'm emotional right now and so upset with these groomers and management. Please be careful if you care about your pet, DO NOT MAKE THE MISTAKE I DID. They absolutely do not care about your pets at PetsMart. May 2021 review (4 Stars): There was an incident with my dog in the grooming salon and my dog got a gash on his leg by accident. My lil guy is okay but I had a mild heart attack when I get the call. The team there handled it very professionally. read more

PetSmart - Chunk of skin removed during grooming visit - Pet Stores Near Me - Austin, Texas

Dumb employee!!! I'm honestly mad at their staff I clicked the button for assistance, they never came and was saying there like and idiot but the story gets more embarrassing, I finally asked an employee that I was ready to some fish next thing you know he walked away and didn't came back ‍ read more

Great employees! Such a shame that the location is awful. Super clean and well stocked inside the store.

This is literally my least favorite errand to run in the whole world. It is such an unpleasant experience, whether shop in-store or order online for pickup. I'm going to have to start getting my items delivered because having to deal with this store and their ridiculous policies that change from one day to the next puts me in the worst mood ever. I hate it. read more

They didn't do the grooming services as paid for and kept them for 4 hours and did nothing! I am not sure if they even bathe them?

Well at first I was going to be very disappointed but the manager did right by me. I went to buy my dog food and her usual brand wasn't available so I bought something I thought would be comparable. When I paid the cashier asked for my number and I said that I wasn't a member so she proceeded to ask me if I wanted a receipt and I stated no. I got home and my picky little eater wouldn't touch the food. So I called the store and they said I could return for a full refund it if I used my phone number or had the receipt. Well since I didn't do either she said I could exchange it for something else, or I could drive around Austin (can you imagine!) looking for my brand at another one of their locations. That was not an option. I explained to her the cashier situation and she told me to come back to her store and they would figure something out. So I did and the manager gave me a full refund. That is what a manager should do since her cashier made the mistake of asking if I needed my receipt after asking me for my phone number. If you cannot return something without a phone number or receipt if the customer doesn't want to give their phone number don't ask them for the option of getting a receipt or not just give it to them. read more

Incomplete delivery, incorrect stock inventory large tip for driver when my order was only half filled . No offer to rectify. Stores are so creepy I thought delivery would be less painful. Not a chain with a future. read more

I love Petsmart! I usually do my shopping for my pets here. And I usually come to this location and every time it's not a great experience due to there lack of customer service and knowledge of there products. But this time I draw the line as I was checking out my merchandise some employee with a purple pixie haircut, I guess got annoyed because I was using my clicker to train my puppy and had the nerve to put her two cents in and said " I wasn't suppose to click it every time, it's only to reward them when they do a command" .. As I was doing! She was so rude about it and agitated and shouted out in front of customers and other employees. It was unnecessary! She seemed highly annoyed, and wasn't her place to say anything just because she was annoyed of my clicker. Anyways i didn't get her name because she didn't have a name tag! Oh well.. read more

funny hamster, very kind lady asked if i needed help but i just wanted to look at silly animals read more

BEST EXPERIENCE FOR GROOMING!!! Big shout out to Danielle the Grooming Manager. She is amazing. So friendly and kind and you can tell she not only really cares about the customers and dogs but also about her employees. A new employee was in training and she spoke so encouraging and positive towards her. She also took extra care of my super anxious dog and made sure to tell me details after and compliment our care of him. This Petsmart is a little further from our house than others but I will always come back here now!!! read more

Its a petsmart, its nothing special, some of the people that work there are nice and helpful but a little un-informed, but some of them are just down right terrible. I go to this location at least once a week to get some crickets for my skink, and I would say at least once a month it will take over 20 minutes to get someone over to the fish and cricket area to get me some. They have allot of birds that live in the store, and not just in the care to sell. if you ever get a chance to you know wait for someone to come get crickets for ya, look up and watch the rafters, full of birds. I wonder if any employees ever get pooped on ;P For some things going here is great cause it will be cheap, but for buying critters you can find better stores. read more

PetSmart - petsmart - Pet Stores Near Me - Austin, Texas

I recently got my puppy groomed here and he looked so great after! He was so clean and happy. The employees were very nice and it was a great experience. I will take him back for regular grooming here :) the price was sooo good compared to other options in Austin too. read more

PetSmart - Groomed puppy - Pet Stores Near Me - Austin, Texas

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Always friendly and helpful. Well stocked. Gave me directions to a local destination while I was there.

Grooming services particularly by Nate are fantastic! My Shizu-Llapso looks and feels great every time and we've been a client for years! I've moved away and drive-in for appts bc I trust Nate and he does teeth, ears and nails, as well as the best rounded cut my dog has ever gotten & Nate's consistent. My only concern and reason for 4 instead of 5 stars is that they use cage dryers and I do not like this form of drying. It's convenient for the business and less than desirable, I'd say even uncomfortable for my dog. I think about this each time and ask him to keep an eye on my dog. When my dog comes home he's very thirsty and this is not the case when he comes home from other groomers (no cage dryers) or mobile groomers. read more

I decided to bring my pup here to have his nails trimmed, and the gals were so nice and accommodating for Shakes' first time going to the groomer's. One held and babied my 70-pound pup while the other clipped. They were also kind enough to adjust one of the specials to accommodate for the anal expression, and before long we were on our way. The only thing I'd mention is that the waiting area is a bit small, so 2-3 pups and their owners makes for a small space. That being said, their service was professional (asking other owners if their smaller dogs are okay with being close to larger dogs). It's affordable and you can tell that these ladies love their job and the pets they get to take care of! I had a great experience and would definitely return for the next trim. read more

This is a review of an order at Petsmart on IH35 and Slaughter Lane in south Austin. I ordered a product on line for curb side pickup. After a 4 hour wait and no response I went to the store to get the item myself. I was told that the item wasn't in stock. I understand things happen so I researched and found it in north Austin. The same item cost me almost $12 dollars more. They wouldn't match the price I paid online for the south store. Later that evening I get a notice that my item is at the south store and is ready for pickup. Emailed customer service at Petsmart and they said sorry you had a bad experience and here is the south Austin store's number to discuss your issue with a pet specialist. Huh? I need a customer service specialist who won't pass the problem onto someone else. After this experience please support locally owned businesses. read more

Staff are nice, and helpful, but they don't consistently keep basic supplies in stock, such as a very popular brand of solution to prepare tap water to use in an aquarium. I found neither of two sizes of the item in stock. Assistant manager said "we're getting stock in". This store is out of my way, so I didn't get more until I was completely out and urgently needed it to clean the fish tank. I told her that if I can't rely on this store to have items in stock when I need them, I won't be relying on shopping there in the future. I had already whipped out my phone and made a rush order of the product from Amazon. Guess where I won't be going out of my way to when I need fish and bird products in the future. read more

Well I booked my dog to get groomed- the girl calls to cancel- doesn't leave a message, doesn't leave a text, email or even try more than once. So I had rearranged my whole day to pick up my dog and drop her off in between appts only to get there and find out the girl had gone home sick. Some other girl was there to tell me that-- didn't offer to help or anything- nor did she try and confirm the appt cancellation w me while her co worker was out sick. Does anyone know how to communicate properly anymore?!?! Now I have to go back and drop off my dog and hopefully will make my next appt. I hate leaving bad reviews and I know everyone has their bad days, and sick days- but come on!! read more

All the employees at this Petsmart are awesome. Both the grooming side, and the other employees are always kind, helpful, and go the extra mile to be helpful. read more

PetSmart - Taken during the free Petsmart santa photo op. - Pet Stores Near Me - Austin, Texas

I've been here several times and never have had any real complaints...until now. First, let me say that the staff is usually helpful if you can find someone to help you, besides up at the registers. I'm pretty much trained to immediately migrate back to the cat area...after looking at the kitties up for adoption first. I think I've been asked if I needed help once, maybe twice. They never seem to have turtles/tortoises for sale(or any impressive reptiles for that matter), but there's always a plethora of birds and small furry things...which I'm pretty indifferent to. ANYway, I just called (have you ever had to immediately review something because it just sucked?) to ask about pet carrier sizes for my move to Seattle. The airline has specific pet carrier size regulations, so I needed specific information. *Also, just as a minor side note, I called PetCo in the Hancock Center just before this, so my comparison is to the PetCo. I think I'm going to edit my review of them next.* I got an automated machine answer and I selected to be sent to the operator. The girl was USELESS!!! She merely said that they had all different sizes of carriers. As I tried to explain my dilemma, she seemed annoyed, then repeated herself. Then told me that I needed to come into the store to see the variety. Bitch! This phone experience alone (in comparison to the PetCo experience) will probably make me not go into the store again...even though I am a PetPerks cardholder! read more

I'll tell you why. . the brand of parakeet seed that my picky ass birds like to eat has changed it's packaging and for some reason they only sell it at Target now. But this place has the same bird seed packaging that was on before the packing change (2 years) still on their shelf.. talk about fresh bird vittles. read more

Saw some mixed reviews... Anyway, I have to give a shout-out to Pauline and Lupita at the Petsmart grooming center... First time with my pup, they were great with explaining, very accommodating with all my explaining (he's blind) and his bath and groom were great!!! All that pesky ear hair gone!!! Plus, he smells so nice!!! They did a great job and everybody was nice, knowledgeable and professional!! 5 wags and we will be back!!! read more

Typical of what I'd expect for a pet store. Good variety & selection. Decent prices, especially if you have a coupon + find things on sale! :0) Downside? The employees all try to sell me on their training. I don't really care for it because they heavily rely on treat training, which I don't think is necessary. You might not have a treat on hand when you want your dog to heel. Yes I understand that you can gradually stop offering the treats and the dog SHOULD obey, but that's not always the case. (Friends dog went here for obedience training and it did not help.) The place doesn't smell which is great! And, I love that it's down the street from my apartment. read more

was surprised by the quality of this store (Have not used grooming/training services). Its a quieter store, so theres more stock of sale items, and they often have things other petsmart stores run out of! This store is always clean, and the staff is *actually* knowledgeable, or at least the one girl who helped me figure out exactly what my cat was allergic to (Chicken!!! Shout out to that girl!! i dont remember your name, but you were awesome!). She helped me pick out some treats and we finally were able to eliminate chicken from his diet. :) read more

Just shopped here for the first time. After confusion I had with ordering the wrong size dog crate, the employees and manager were very helpful and understanding. They quickly assisted with the exchange. Great customer service! read more

Two thumbs down for their online shopping experience. Promising free shipping on orders over 49. dollars is a complete scam/lie/con game, even when All the items are in stock at the store you select. In my case Ohlen rd/Austin, tx. Ridiculous customer service from their online customer service dept. One complete "run-a-round" online entering the order and calling customer service, trying to get the order shipped for your sick/betta you purchased thru them, along with tank, food, water conditioner ie thru the treats program which is another scam, they say you get a discount online or at the store thru the program, but I haven't seen one. I have a disability and cannot drive. I've tried multiple times to place an order. Below is the order I tried to place today-All items in stock and order is 49.54 so qualifies for free shipping, supposedly. I've tried to place this order several times for my sick Betta Zippy, w fin rot...and in the past, something was not in stock-but even Walmart will ship orders over 35. free and if something isn't in stock, they will ship it short, or ship it complete when item comes in...not make the customer have to keep trying to enter the order over and over. I found out its just a scam, today, because All items are in stock...yet two of the items when you try to ship them to you-which is another hassle-having to enter every item separately, see if it is available...then if its not...you have to be inconvenienced to pick up those items and then order the other items another x...but in the case of sick fish...they sold you...this is not an option to stop by the store 3 different x's...be professional...if you want to save money and ship the order complete, petsmart...take the order and email the customer when the order ships. So two of the items in stock would not allow me to have them shipped...so I called the store...they said call customer service...which I did...and it was a complete run-a-round...when we finally got to the chase-after the rep telling me, yep everything is in stock but those two items wont ship affording to the computer-why, is water conditioner and a thermometer not able to be shipped?? No, but the computer says you have to pick them up in the store-no duh, sherlock...and why is that...and can I please speak to a supervisor...no because you have to pick them up. PetSmart-Please kindly do not offer your customers free shipping over 49. if you aren't honoring the deal you put out. Its your biz, but I'm not doing business with a company that I can't go online and place the entire order at once...and have to stop by multiple times to have someone pick it up for me since I can't drive. You'll see below if you try to enter the exact order that was All in stock and try to have it shipped. There are plenty of pet stores out there...but when a company promises a service and doesn't deliver...it is the responsibility of the customer, I feel, to keep others from getting the run around. Happy Thanksgiving and god bless item: 5111319 Top Fin® 7 Day Betta Food Feeder SizeOne Size in-store pickup low stock at north austin (ohlen) change store scheduled delivery ship to me autoship & save? $2.99 - + $ 2.99 remove item: 5262301 Grreat Choice® Floating Aquarium Thermometer SizeOne Size in-store pickup in stock at north austin (ohlen) change store scheduled delivery ship to me autoship & save? $3.29 - + $ 3.29 remove item: 5112884 Top Fin® Water Conditioner Size16 Fl Oz in-store pickup in stock at north austin (ohlen) change store scheduled delivery ship to me autoship & save? $9.99 - + $ 9.99 remove item: 5142844 API® Aquarium Salt Size32 Oz in-store pickup low stock at north austin (ohlen) change store scheduled delivery ship to me autoship & save? $4.29 $4.79 - + $ 4.29 remove item: 5230341 Top Fin® Betta Aquarium Heater in-store pickup low stock at north austin (ohlen) change store scheduled delivery ship to me autoship & save? $15.99 - + $ 15.99 remove item: 5282042 Top Fin® Retreat™ RF-S Filter Cartridges in-store pickup low stock at north austin (ohlen) change store scheduled delivery ship to me autoship & save? $12.99 - + $ 12.99 remove item: 5148157 PetSmart Charities Donation Donate to help save homeless pets Please enter an amount read more

do not ever use the grooming services here!!!! absolutely horrific service. my dog sat in a kennel for 4 hours to have less than 10 minutes of service done. terrible, rude, uncaring service. they do not belong in the business of treating other peoples loved fur babies. read more

Since it is becoming very warm outside, I wanted to get my yorkie shaved for the summer. I called around to many boutiques in austin and none of them could get us in for a very long time. I called this pets smart and they got us in the next day! She knew exactly what I wanted and shaved him in record time. He came out looking great and smelling even better! Thank you! read more

This location is definitely not up to the PetSmart standard. Very dirty, and unkept.

Jordan is GREAT! Super helpful & polite, very courteous, and the all around nicest PetSmart employee I have encountered. I've never had bad service at any of the PetSmarts and everyone at this location is friendly & helpful. Jordan just takes it to the next level! SUPER customer service! read more

I've taken my dog here since he was just a puppy to petsmart. I've never had a bad experience. I went in to get my dog a haircut. The groomer there told me because he was old (13 years old) he needed to be pick it up in 2 hours, I didn't like her attitude the way she was explaining me but I agreed since never had an issue before because of that. so I left, I live 30 min away from that location and after 2 hours and 1 min she called me again, I was on the traffic trying to get there. She was screaming telling me I needed to be there in time.She was rude and had no sense of urgency. Finally I got there and when she saw me she was saying again it was my responsibility to pick up my dog on time and I didn't and blah blah. I told her I wont talk to her anymore so I called the manager and I made a complain the way she was talking and explaining things to me very rude. After a month I called petsmart again since Ive always take my dog there for grooming, but this time I was very clear I wanted another location. The person in the phone told me I could not come back to petsmart anymore since my dog had a seizure when he was there last time. This is a LIE!, its obvious the last groomer didn't like my complaint with the manager and she wrote this into the system. I feel Very disappointed since this is a lie. Why you have people so unprofessional in your stores. This is super unfair since Ive took my dog there since he was 4 months. So many years to be their client. Not anymore since they can LIE and put whatever they want in their system. read more