Beautiful office with a great selection of frames Marla could not have been more patient with me, I'm extremely indecisive. I was able to find the perfect pair. I chose Tori Highlands because they carry Zeiss lenses. I have worn glasses forever and believe me you get what you pay for. Zeiss lenses have the best optics with the widest middle & reading area. I could not be happier with the service from start to finish. I highly recommend this office. I would give bonus stars if they were available. read more

My husband and I love Torrey Highlands Optometry. Dr Andrew has been our optometrist for 7 years now, and we've never had a complaint. Our appointments are always quick, the staff is always helpful, and Dr Andrew is friendly and knowledgeable, and always ready to answer any questions we have. We order all our glasses, sunglasses, and contacts here, and have never had any issues. read more

Optometrists are great and they really care but the front staff are rude to the point of being unprofessional.

I've been going to Torrey Highlands Optometry since before Andrew bought the practice. But I think he's a good guy and I have had zero issues. In fact, he properly diagnosed a post-surgical complication (macular edema) that has since resolved. The staff is also very nice and friendly. Highly recommended! read more

Torrey Highlands Optometry - I asked a lady on his staff if my new frames made me look "super sexy". She just laughed. 5 stars anyway, lol. - Optometrists Near Me - San Diego, California

I absolutely DO NOT recommend this place anymore :) I received a letter from Dr. Andrew canceling my appt. Dr. Andrew, you will be loosing more patients because of your unprofessionalism and for being so careless. Changing the date on an expired eye prescription and emailing it to me without even completing an eye exam is so unethical! You need to take the time to investigate a little bit more about how careless your staff is. You never examined my eyes, your wife did and yet you let your receptionist mail me an expired prescription with just updating the date? I will definnelty look for another optometrist and will report this negligence to the Board of Optometry. read more

Homey Optometrist with Top Service There is a little optometry where the optometrists aren't high sea pirates & opticians aren't cash registers; morely, the optometrists actually care to attend to all your eyecare health & opticians care to max your savings from your insurance! Did I get your attention? Are you now, wide eyed, leaning towards your monitor, reading anxiously? Now the rest of the story. This place is not located in LaLa Land but in PQ & is called Torrey Highlands Optometry! This place used to be my original optometry but my doctor sold the business & I left. Years passed, one day, I told myself, I need to go to an optometry where I feel comfortable & cozy, so I done my detective work on THO via BBB, Reviews & Background search & Voila, it all came out kosher, so I had returned home! To my surprise, the complete place was remodeled with state-of-the-art hi-tech equipment, some cordless & handheld. The atmosphere was not hospital-like, making you ill but cozy like home. It was even better than before! A couple bought the place, Dr. Manel Lamouchi & Dr. Andrew Romeril, Optometrists. Manel Lamouchi is my new doctor. The woman is all class, pleasant, up-to-date knowledge with a dash of pizzazz. She speaks 3 languages (English, French & Arabic) & comes with a truckload of care & service. She narrates to you the story of your eyes' history & how to keep them in tiptop shape! The woman is simply lovely & lively! Mayri (Mighty) the optician is literally part of the establishment of the business; they sold the business to the new owners with equipment, furniture & Mayri! They told Mayri, you sleep at the back, you come with the business, so you can't go home! The lady is a valuable asset to the business. Mayri ages like wine, the older she gets, the better she gets & the lovelier she looks! Lizette the Optician was whom I dealt with. This young lovely lady knows her stuff, all o them herbs & spices plus more goodies! She done my measurements, ordered me a best fit pair of glasses & changed the lenses on another pair. Lizette, even though young but is an encyclopedia of optometry! I learned a thing or 2 from here. If you do anti-glare on your glasses, don't leave them in the sun or hot places because the lenses melt & look like a blurry, curvy twilight zone tunnel! Did you know you could do anti-scratch without antiglare & insurances like mine cover it? I learned optometry wisdom from Lizette! I'm back home & I found my ideal optometrist. Hope to see you there too! read more

Absolutely the friendliest staff I have ever been helped by. Very knowledgeable doctors & overall a comfortable and easy process for an eye exam. Everything was explained fully, all questions were answered, and the entire appointment was quick and wonderful. Definitely recommend to anyone! read more

I had waited five days to get an appointment with the optician to get fitted for prescription glasses. When I came in, the front desk lady told me that the eye lens prescription I brought from Shiley Eye Center could not be used to get the Zeiss Office lens I wanted. After some back and forth they agreed there was nothing wrong with my prescription. Then the optician managed to attack me and insult me three times in as many minutes. For example she said to the front desk lady "he is only interested in getting the Zeiss Office Lens because he can't afford the more expensive progressive lens." She used a super aggressive sales approach and just tried to upsell me on everything. I decided I could no longer stand her abuse and walked across the street to Carmel Mountain Vision Care, where I was fitted professionally and courteously without an appointment. read more

I am not a fan of Torrey Highlands Optometry any more. MY experience, on my appointment day, the doctor had rushed. She mentioned she is not feeling well and has a lot of customers one after another. She was rushing. I did not get the correct number for my contacts. on the follow-up day, I saw a different doctor, he gave me a different number, I was surprised, how easily were changing prescription numbers. The prescription was written is not useful, I had just fallen back on my old prescription, as new was causing discomfort. It seems like the clinic is cutting the corners in its service. When tried to re-fill the prescription I learned that they have even changed the expiration date on glasses from two years to one year. I always had two years before even from the same clinic. Even though California does allow up to two years of expiration. read more

Quick and fast eye checkup, on time and done within 30 minutes. They dont do the dilation test, they have the new imaging that cost $29. Doctor was nice and did not push unnecessary lenses/ cost. read more

I have been going to another eye doctor in PQ for over 20 years. I like them, but always had to wait and the prices for glasses seemed high, but it is who we saw. Had to switch because they don't take my new insurance and WOW how refreshing is this? Both my husband and I LOVED Torrey Highlands Optometry and the staff! They were prompt, nice, funny, thorough, explained every detail, helped with my old glasses and then helped with a new pair as well....loved the, every step of the way! Wishing I had switched a little sooner now read more

I'm like Rachel Green on Friends. I don't like optometrists. I don't like them touching my eyes and although I wear contacts, I just hate the feeling of things and fingers that I can't control in my eyes. With doctor Romeril tough, I felt at ease almost right away. Upon entering the office I was greeted by friendly faces. My husband joked with the girls (and guy) at the front desk. While I was escorted back to get my eyes checked. I have a rare genetic disorder called Neurofibromatosis and sometimes this can affect my vision. Many doctors have never even heard of it, but I was surprised to find out that Dr.Romeril had heard of it, so he made sure to check deep in my eyes for any signs of it affecting my vision. He didn't find any. That's plenty of reason for me to make him my regular eye doctor, but his staff and pricing is just icing on the cake. read more

Professional doctors, friendly staff and dedicated practice. My entire family goes there for our eye exams, we have been going there for the past 6 years read more

Friendly staff, large selection of frames. Continuously improving - a desirable trait for any business.

My family has been going here for 7 years now & all 5 of us always look forward to coming back every year. Dr. Andrew is great at what he does & works diligently & accurately to make sure your vision is superb. The Torrey Highlands Optometry team has the best customer service & will treat you like family. read more

Amazing service. Dr. Romeril was great. I was due for an eye exam so I decided to go this location since I just moved to the area. I had a very thorough eye exam for both my regular glasses and my computer glasses. They have a great selection of men frames, really cool modern frames too. Highly recommend. read more

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Dr. Andrew is the best! The exams are thorough and I like the new technology they use for eye pressure test and the retinal photos. Exam results are explained in a way that I can easily understand too. I needed a referral to a specialist and the surgeon he recommended was amazing. As for frames and lenses, I learned the hard way that cheaper isn't always better, or much cheaper. I took their prescription for new progressive lenses somewhere else last year. After three tries at the other place (Warby Parker) I gave up and came back to Torrey Highlands where I got a perfect fit the first time. read more

Our family of five have been going to Torrey Highlands Optometry for the last six or seven years now. We started with Dr. Kettner however, during the last three or four years, Dr. Andrew Romeril quickly gained our trust. Dr. Romeril and his staff are the only people we trust with our eyes now. Dr. Romeril is very thorough when he checks your eyes. Very friendly and professional, he addressed all our concerns and more. My wife and our three children (who are now in their 20's) will not go to any other clinic. Dr. Romeril is absolutely the best! His staff (especially Mayri) is very knowledgeable. Mayri will go out of her way to help you out. Our vision insurance may change, but Torrey Highlands Optometry is the only eye clinic we will go to. read more

Staff is "friendly" (very friendly while upselling to you), and the doctor was great....absolutely fabulous! So why am I giving them a 1 star review? Perhaps I am being petty, but I just dropped a grand on 3 pairs of glasses...all Nicole Miller brand. I picked up 2 pair, and was given these 2, cheap Nicole Miller eye glass cases with magnetic closures. One of the snaps was not secured properly when manufactured in China, and popped out. I went to pick up my 3rd Nicole Miller glasses, and this one came with a nice NM clamshell case. I explained what happened with the last case, and asked for a replacement. I was told, "Only 1 per customer!" and was given a cheap, plastic replacement which has since broken! My last optometrist in San Francisco wouldn't bat an eye at replacing my eye glass case...especially if I told him that he gave me a defective one...and especially if I just spent $1000 on new glasses! I will not be returning here. I will just see the doctors and staff at Visionarium in San Francisco every 2 years, when I fly up for a visit. They have excellent frame selection, they use cutting edge technology, the doctors are available to speak with you at any time, and the staff truly understands what great customer service is. read more

Saw Dr Romeril and he was phenomenal. Took time to explain in layman's terms the demographics of what I could expect now and in the future. Additionally he provided options on both long and short sight issues and recommendations for now and what may be required in the future. read more

Eyes are very essential and I trust mine to Torrey Highlands Optometry. From the doctor to staff, you are treated well. I especially like the time the doctor takes to explain what is happening to my vision and what to expect. read more

Very disappointing experience, multiple times. Please note this practice was under a different doctor (owner) until couple of years ago. So the reviews that you see before that time frame were for that doctor. My whole family (of four) have been under the care of Torrey Highland Optometry for over 5 years. When Dr.R, took over we still stayed. The first bad experience was when we went to purchase glasses last year. Right before it was our turn to be served, a woman walked in and "S", the optician started to serve her even though that woman pointed to us indicating we were waiting. S told "it is ok you have priority". After the woman left I asked how can I get on the "priority list". S told that the woman had come in earlier and left as they were busy. So if I went to Mc Donalds and left because it was busy, do i get to go the front of the line the next time I go in. Why didn't S explain this to us? I was told by another staff that people who had eye appointment get priority, which makes sense, but this woman did not have an appt and S clearly told me she was in earlier and left because they were busy. The next bad experience was when I realized that I had been charged extra for contact lense fitting. When I found out about the charges, I called and spoke to S. I asked her how come in the previous years I did not have to pay and why this year thy charged extra for the fitting? She said the previous years The insurance had paid. I called the insurance back and they said they looked at the history and they did not pay for fitting. They told me to have S call with me so they could tell her that. S refused to call with me. I tried to talk to Dr.R, but he said he is a doctor and such things are handled by S. Dr.R, failed to understand that when he runs his own clinic, he is also a business owner and I am his patient and not S. After persuading, he called me and I explained. The same day I received an email from S saying that I have paid and not the insurance and with a copy of my receipt. Had S bothered to do this and give me the right info and not give an attitude, none of this misunderstanding would have happened. The last incident was just last month. I had taken my son to purchase glasses on Dec 31st as we had to go out of town and came back on 30th. They did not have much selection and an associate told me it was because it was end of the year. We asked them to hold a frame for that day and said we will take a look at lenscrafter (LC) and come back. S called me around 3pm and asked whether we have made up our mind and whether she should process the order. I said ok as it was getting close to 5pm (that is when the clinic was closing on newyear's eve. Within 20 mins I found out that I could purchase the exact glass for cheaper at LC because they give 50% for minors. The frame's original price was also significantly cheaper. I immediately called S and she said they had processed the order. I asked her whether she could cancel and she said the insurance VSP was closed and she is unable to cancel. So I called VSP and they were not closed! The VSP supervisor said they were willing to cancel if the provider agreed. While I was on the phone, the VSP person called the clinic. S told VSP they were closing in few mins and that I had signed a contract saying that the purchase cannot be cancelled. The clinic only closed at 5PM that day as the other associate very clearly mentioned to me in the morning. So S told two lies. First telling me VSP was closed for the providers and second telling VSP they were closing in few mins when they were not going to close for another whole hour! But Why did S lie about VSP closing and not tell me about the contract? On Jan 2nd I went to the clinic with all of this written and asked the other associate to give my letter to Dr.R asking him to call me. I wrote that S has been doing this to us and we need to resolve this issue for us to continue being his patients. I received a call from S and I told her I prefer not to talk to her and may I pls talk to the other associate. S very rudely told "No you have to talk to me. Dr.R and I talked about you. He said we can cancel your purchase and since he cannot meet my expectations he asked my whole family to leave his care! I spent another few hours on Jan2nd with VSP as the benefits expired on 31st to get approval to buy the glasses from L.C and applying that for last year's benefits. Since the previous supervisor had written notes saying the provider refused to cancel. S could have done this out of goodwill on 31st. I was also upset that Dr.R made me talk to S knowing how upset I was with her. Without even talking to me he decided to kick my family out. No concept of patient care or ethics. My expectations is to treat me fairly. If I am not a woman of color I might have had a better experience. I am sure we can find another optometrist in San Diego! Since Dr.R did not give me I took the time to write here so he knows how I feel. read more

Dr. Keltner is very professional, thorough, and pleasant with her patients. My wife and I have seen her annually for 6 years and are always pleased with her and her staff. This year my daughter went to Dr. Keltner for the first time and was happy with the experience of getting glasses and contacts. I would recommend this eye doctor's office to anybody. read more

Wow! Where do I begin? Not only is Doctor Romeril the nicest most genuine optometrist, but the office staff is so kind and helpful too! It's hard to find this perfect combo. Chris and Mighty are so thorough and kind when assisting me with my tests, purchases, and navigating insurance benefits. I'm truly so grateful for everyone here. They make you feel so comfortable as though you're family. Thank you! And I'll never go anywhere else. read more

I found this new Optometry center in our PQ shopping center after not being satisfied with the Black Mountain Optometry office nearby. Its a little confusing given the name of this office, but upon arriving, I found the staff to be very accommodating, taking the time to review my options/insurance. In general, the spaciousness of the office, it also has another enclave where kids can play/read while you browse, the selection of frames, friendly and attentive customer service, and flexibility with their scheduling and payments) were all a big WIN for me. I can't attest to the OD on site, as I have been a longtime client of my Optometrist in Sorrento Valley for 16+ years. However, I intend to having our family purchase many of our eyeglasses at Torrey Highlands Optometry. They have a good office/hours availability, attentive service, extensive and updated selection of frames and are accommodating. Give them a try! read more

I love the staff so much if I wasn't leaving SD I would never leave these great people !! They always make me feel taken care of and are super amazing and also super clean with Covid and all !! 10/10 read more

Daughter, son and I went in for eye exams in mid-October. Trying to find a new doctor because our previous doctor was retiring. Exams were short - not nearly as much time spent on the exam as in previous years. Purchased glasses - 2 pairs for my daughter, 1 for myself, plus replacement lenses for my old frames. Received the three new pairs - vision was horrible for my daughter...she couldn't see out of them at all. I couldn't see well. We set appointments to have the doctors recheck the prescriptions - for both of us, they said they were correct. We decided it would be best to go back to our previous doctor to see if he could determine what the issue was. He examined the two of us, (which we had to pay out of pocket, since our insurance benefits were already used). He came back with a different prescription, noted that the distance between my daughter's eyes was measured incorrectly, and that the materials used were different than we had before. We took that prescription back to Torrey Highlands, thinking the doctors would want to look and see what the difference was. No - apparently no interest in understanding what went wrong. Sent the glasses back - slightly better the second time, but still not right. All we were told (repeatedly, and ad nauseum) was that you had to wear them "at least three days to get used to them". Never in my 40+ years of wearing glasses , or in my daughter's 18 years of wearing glasses,have either of us had to do that. My daughter did her best, and still had headaches within hours of putting them on. Suffered through that, and still not good. Took them back to see what could be done to fix, or to refund. They refused to do either. Said "we sent them in with your other doctor's prescription", so that's all we can do. When I pushed - they refunded the out of pocket portion of the frames only...nothing of the lenses. So my daughter is out hundreds of dollars, and has nothing to show for it, and our insurance has now been used, so - tough luck, I guess. Fortunately, I hadn't sent in the second pair for me yet, so was able to refund those. I suppose we should count ourselves lucky to only be out $300+ instead of $900+. You would think a doctor would make the effort to get to the bottom of the problem, and make it right. Not this one. Absolutely horrible way to treat people. Run as fast as you can elsewhere. As an addition to the above - Just called VSP (our insurer)...they will cover daughter to get glasses elsewhere. Yay VSP!! Back to the drawing board... read more

My family has been a client here for 2 years. Today I brought my daughter in because she has been complaining about not being able to see well even with her glasses. The eye exam was maybe 15 minutes long. After the exam the doctor said my daughter's eyes were fine. When I told her my daughter's complaint she was dismissive and said there was nothing wrong with her current prescription. Upon leaving I asked my daughter how the exam was as I was not in the examination room with her. She said the doctor did not listen to her complaint about not being able to see and told her that her vision was fine. She is 15 and capable of communicating with the doctor. If your patient says their vision is off and the initial exam finds no problems I would hope the doctor would delve deeper into the issue. This was not the case at this practice. Instead we were brushed off and left with no solution. My daughter is understandably frustrated. I am now looking for an ophthalmologist which probably won't be covered by our insurance since we wasted that coverage on this appointment. Update The owner of this practice read my review and reached out to me. It was 3 months later but she had just read the review. She credited me for the visit and generously offered to re-examine my daughter herself. I took her up on her offer. The appointment was today and I am satisfied with both the exam and the treatment plan we decided to take. read more

Dr. Andrew Romeril and Staffs are very friendly and professional. Dr. Romeril took a good care of my eyes and recommended me only paid for what I needed. Thank You. read more

I've been coming to Torrey Highlands Optometry for many years. Really a great place for optometry services. Had my annual check up today with Dr. Spring Plihcik. She is an exceptional optometrist - very thorough and pleasant! The staff is also great. Highly recommended! read more

My family and I have been patients of Dr. Keltner for more than 8 years. She has the best bedside manner and always answers all of my questions with attentiveness and respect. She has even been helpful when I have called with questions over the phone. She works hard and I have never had any problems with my prescriptions or orders. Dr. Keltner also helped my 3 year old son when he had an issue with his eye that another pediatric MD misdiagnosed. She was able to refer me to the appropriate doctor right away. My family also loves supporting a local, home grown business. Thank you Doc for being there for us! read more

Had been going to another optometrist for years and constantly frustrated with scheduling problems and billing errors. Final straw was a ridiculous diagnosis. Co-workers recommended Dr Romeril at Torrey Highlands. They were great from the first phone call. Staff was friendly and Dr Romeril was able to quickly provide a different diagnosis which proved to be accurate, and easily addressed the issue. Dr Romeril was great to deal with and switching my entire family over to Torrey Highlands for future optometry needs. read more

Best eye doctor! I had been using lenscrafters for several years not because it was great service but moreso because it was close and convenient. However, the last few years were explicitly awful with the service and I never felt that my perscriptions were correct. I never knew what a true optometry appointment was until going to Torrey Pines Optometry. Dr. Keltner is thorough and explains everything in laments terms to her patients. You can tell the doctor and her staff all truly care about their patients. She has ordered trials for me 3 times to help me find the perfect fit. I can not say enough great things about this Optometrist. If you need an Optpmetrist, Dr Keltner will take great care of you. read more

I have only been there once, but would never consider going to another optometrist again! The office staff is professional and extremely competent. I was treated respectfully and quite personably. read more

Shop around for your frames. Torrey Highlands Optometry charges more than other offices within the same area. They tried to charge me $55 more for the same frame that is being sold at the optometrist's office down the street. read more

I was able to follow Mayri's clear and concise instructions on how I should place my head, chin, and look at the screens while she conducted some exams. Dr. Keltner fitted me with the perfect contact lenses that I was able to go to work the next day and use the computer and reading without putting my glasses!!! Very professional staff. read more

My family and I have been going to see Dr. Keltner for the past 5 years. I am going to keep this short and to the point. The bottom line is that you will not be able to find another Optometrist like her who actually REALLY cares about her patients. She always goes that extra mile to ensure she gives the best to her patients. Her staff also share this work ethic as well. read more

I received amazing customer services from Torrey Highlands Optometry, but more specifically from Kris. I was at work when my glasses broke, and I was left without eyesight. Kris came to my work to put my lenses in a temporary frame so I could see. She made 2 trips from my place of work to her office. Kris and Mayri truly care for the patients and makes you feel like your needs are not only urgent but a priority. read more

Doctor was very caring and thorough... staff was awesome!!! Fun to pick out frames... very cool vibe in the office... Highly recommend read more

Can't say enough good things about the front desk staff. Chris, and Miedi! The BEST! Super stars. Want excellent Customer service, and knowledgeable staff. This is your place. I have been here many times, and its the same standard each time. They help each individual with dedication and passion! They explain your options, as if they were shopping for themselves. Not holding anything back. Full of knowledge about insurance, frames, discounts, rebates, contacts, competitive sites, you name it! They are currently brought out by new doctors but much better then Dr. Kimberly Michel- at Eyelux who is a complete Dumbo and cheater. So I'd say Superstar Optometry, Great Service, Knowledgeable! I will defiantly recommend this place 10 stars from me! ************* :) read more