-- This place deserves One STAR Review -- A true review matters most when things don't go right the first time -- especially when it's something as simple as reading glasses. I came here for glasses meant for reading, not for driving, yet they made them completely wrong. I brought them back for correction, and after waiting two weeks, I was called to pick them up again -- but the issue was still not fixed. The glasses are way too thick and heavy -- they look like coke bottles. When I brought this up, the doctor and staff blamed "material differences" and even said I might need a new quote to fix it. That's not acceptable. My vision is perfectly fine; I only need glasses for reading, yet they got it wrong twice. I also mentioned that my previous pair was purchased here two years ago with the same prescription, so why are these new lenses more than double in thickness? Their explanation was that my old pair was "progressive" and the new ones are "single vision," which doesn't justify the poor quality. Overall, a very disappointing experience. read more

Focal Optometry - No change in prescription. The glasses on the left were purchased here two years ago, and the ones on the right = not happy with - Optometrists Near Me - San Diego, California

Optician Christina was incredibly helpful when I called to ask if they could repair my broken glasses, even though I am not a current client. She knocked it out of the park! She invited me in and provided excellent service. She made the repair, provided helpful answers to a few questions, and so kindly offered cleaning spray, a cleaning cloth, and a case. Optician Tony also provided info re: Meta glasses and helped me try on multiple pairs. Two thumbs up to the fabulous team at Focal! read more

PEOPLE OF MIRA MESA/SAN DIEGO, do yourselves a favor and come here for your eye care! It's right next to HMart and parking is easy AF. I've been a client here for 6 years and for 6 years, Focal Optometry has been nothing short of amazing. They have state of the art technology (virtual reality, no-dilation macular scan, etc.) and the highly competent professionals to take care of you: Dr. Cao, Dr. Chung, Katie, Christina and Tony (I'm sorry if I misspelled anyone's name/s). They've just renovated their office as well which looks so much nicer! Everyone's just so nice, friendly and welcoming. They got everything right, 5/5, no notes, ate and left no crumbs. P.S. I'm not being paid to write this! You just leave their office so happy you gotta leave a 5-star review. read more

Great experience with Dr Cao and the staff! Would definitely come get my eyes checked here again.

I have been coming to this location back when Dr. Satnik was my optometrist and I just had another wonderful annual exam here. Tony and Christina are lovely and lively people with an answer to all of my questions. Dr Chung was high energy and willing to discuss any questions or comments about my care. I highly recommend this office for all of your vision care needs. Always eager to be of help. read more

Had my annual check up with Dr. Cao today! She and front office were all super friendly, maybe one of the assistants was not as outgoing but she was efficient at her job. The tech in the office is great! Electronic forms and receipts, to the machine that takes pics of the back of your eye so there's no need for those stupid dilation drops! And they have a tiny handheld glaucoma test machine that blows just a little air in your eye now!!! They also saw my husband for an emergency visit so quickly! read more

I've been going to this optometry for a couple of years now. I would be remiss if I do not leave a review and a stellar one at that! Located right across kebab shop (see my other review for that), in the hmart plaza. My optometrist form this office is no other than, Dr Chung. My first impression of him, wow this guy is young, younger than any other optometrist I've had in my whole life. Not to say he's inexperienced or anything, just different from what I'm used to. Overall if you're looking for a new, young, and energetic optometrist with all the latest high tech bells and whistles this is the place for you. I know I'll be coming back. read more

Our whole family has been seeing Dr. Allen Chung for years, and I can't recommend him highly enough. I've struggled with chronic dry eyes for over 10 years, but thanks to various treatments from Dr. Chung, my eyes rarely feel dry anymore. He stays up to date on the latest research and treatments, and his approach is both kind and highly effective. My mother-in-law has an eye disease (retinitis pigmentosa) that can lead to blindness, and Dr. Chung has been incredibly knowledgeable and thorough in monitoring my children for early signs. Also, if I need anything last minute, his staff does their best to make it happen. I've always found them helpful, communicative, and enjoyable. Dr. Chung is an outstanding eye doctor, and I highly recommend him and his team! read more

I highly recommend FO and seeing Dr. Chung and his team. They are quick to schedule appointments and make scheduling changes if needed. Dr. Chung is excellent at his craft and explains each procedure in a way that's easy to understand. He is personable and recommends options that fit your needs. read more

Best place ever!!! Everyone is so attentive and nice and funny. They really create a welcoming and catering environment and if I could spend all day here I would. My eye exam was very thorough and I feel well taken care of. read more

I got my annual eye exam here as a new patient today and had an outstanding experience. I was greeted promptly and walked through some new patient forms electronically. I finished filling those out right at my appointment time of 12pm then immediately brought back for testing. Katie explained everything so thoroughly with each test, making sure I was comfortable throughout. I was incredibly thrilled that I did not have to meet my mortal enemy - the machine that blows air into your eyes lmao! The office has really advanced technology that gives a lot of info without being uncomfortable or painful, and without needing to dilate! After the testing, I was brought to another room and Dr. Chung came in in a very timely manner. He was authentic, personable, knowledgeable and professional. He was transparent with everything and explained things so well. Christina checked me out afterwards and helped me explore my options for frames/lenses while being transparent with pricing and availability. Overall, I had such a positive experience here and am thrilled to have a new primary optometrist. The location is conveniently located in the H Mart complex in Mira Mesa with a private parking lot! read more

I enjoyed my experience in Focal Optometry. Dr Chung performed the test and assessment professionally and explained the results comprehensively. They utilize some new technologies for pre-tests, performed ahead of "real tests", making the entire diagnosis processes enjoyable (and maybe more objective, less human-biased). While Dr Chung is a native English speaker, he also knows the Mandarin of the optometrical jargons so I did not get loss in understanding the diagnostic results. Tony is perfect at explaining the insurance policy and patiently helped me walk through my order of prescription glasses. He is very funny, giving you sufficient options, listening to your needs (circumstances where you will wear the new glasses), finding deals when applicable, and personalizing your order, humorously and thoughtfully. I recommend the business to everyone. read more

Had the most fantastic optometry experience we have ever had. Highly recommend this dr. Was absolutely amazing with kids. My only suggestion is to update kids glasses options to more affordable and durable glasses! Especially for rambunctious little boys ahaha overall great place ! read more

Dr. Chung is friendly, thorough, and efficient! There's also the retinal camera to check the health of the back of the eyes, which is totally worth it. The office carries Tom Ford so I ordered a cute pair of sunglasses too, and it arrived very quickly! read more

I had a contact exam and fitting here. Dr. Chung is really good. He is very knowledgeable and takes the time to explain everything clearly. He's patient and makes you feel comfortable the whole time. I didn't feel rushed at all, and it's clear he takes pride in his work. If you need an optometrist, I'd definitely recommend him. The staff there are also very kind and patient. Tony coached me along and was very helpful with trying out contacts for the first time. I took over half an hour to learn/try putting on contacts but we did it and I felt very comfortable there the entire time. read more

I was able to walk in and get the lenses on my glasses switched right away and very quickly free of charge.

Great experience all around. I chose this clinic based on them being part of my insurance network where I have zero copay. But I'll be returning based on how awesome and personable Dr. Chung and his staff are. I experienced almost no wait time despite there being several other patients going in and out. They're running a very efficient and effective operation. read more

Our insurance covers general eye care, but unfortunately not my son's ortho-k lenses, which are helping with his myopia. Initially, we visited a different eye doctor recommended by our regular optometrist, but that location was a bit farther than I preferred. After the first year, I started searching for an optometrist closer to home. When looking for a new doctor, I always ask for recommendations from trusted sources. Dr. Chung was the first doctor I chose based solely on positive reviews, and I'm so glad I did. Both he and his staff are friendly and attentive. Dr. Chung is brilliant and amazing with kids; he goes above and beyond to provide the best care. I personally have a chronic eye issue, and Dr. Chung noticed it immediately. He referred me to a specialist and gave me clear advice on what to do. Although I have my own specialist covered by insurance, it's not always easy to get an appointment unless it's an emergency. Thanks to Dr. Chung's care and guidance, I was able to see a specialist the same day--even though I'm not one of his regular patients. It's clear that he truly loves his work and is genuinely caring. I highly recommend him. read more

I've had nothing but positive and great experiences here. So glad I switched optometrists because the Dr. is very knowledgeable and friendly, along with the staff. They're always very kind and attentive with every question or concern that I've had. Definitely recommend!! read more

This was my second visit to the office, and I had an appointment with Dr. Pham. She is literally the sweetest doctor I have had in any medical practice. This time I went in for a contact lens fitting. She explained in great detail all of my options, her recommendations, and they sent me home with trial contacts. The team even sits down with you with different lenses and trains you on how to care for and use your lenses. It felt more like I was having a contact lens party just for me They even have the lumify whitening eye drops (if you've seen them on tiktok) that they let me try! My eyes started to get red from putting in the different lenses, and the drop made them look like I photoshopped them white. Every person in the office wants to be there and it really shows. read more

Focal Optometry - The lumify eye drops from tiktok. Definitely pick up some of these when you visit! - Optometrists Near Me - San Diego, California

The last place I visited gave me the wrong frame size, and didn't adjust it correctly. I came here since it was the closest one to me and called ahead asking if they would be able to adjust my frames. They said they would need to ask a higher up since I didn't get my glasses from them and they said they'd get back to me. 5 minutes later, they called again and said they would be able to help. I came in the next day and explained the issue. Christine helped me adjust them multiple times, making sure they fit me while also asking if I felt any discomfort. Eventually they fit, and I asked if I needed to pay. She said it was fine and didn't need anything. I'm very grateful, I assume that she had other things to do, but she went out of her way to help me without expecting anything in return. Great people, would definitely recommend. read more

I would normally leave my Yelp reviews for food, since i source Yelp for my next meal, but to leave a review on Focal Optometry would be one exception for me. Scheduling was very easy, and attentive to my upcoming appt until the day of. The entire staff from reception, assistant and the doctor felt all the same and made me feel welcome as a new patient and seemed to really enjoy their jobs. I felt very comfortable and enjoyed the entire interaction which I feel isn't the same at a lot of these kind of check ups. I'm happy to say I've found a optometrist i wouldn't mind visiting annually and even better they're in network for my insurance. I do hope the staff remains the same and for new comers to be trained the same because the environment was unmatched to any other vision appt I've been to. Thank you! read more

My previous doctor's practice was bought by Dr. Chung and I have zero complaints!! The customer service is outstanding and truly next level! That's why they have a full 5 stars. Thank you to the entire team at Focal Optometry for always making my experience enjoyable! I also love how on top of everything they are! From the appointment reminders, to the emails that allow you to book your appointment online, to them even being active on social. I highly recommend this place to anyone who needs a new optometrist read more

I was unhappy with another optometry store in Scripps Ranch. This is a very popular optometry, but countless times I had very negative experience. No issues with the optometrist himself, but the staff was not knowledgable; in fact, worse is they gave incorrect information multiple instances, including costs. So, I made the switch to Focal Optometry in July and haven't looked back. First, my optometrist was friendly, knowledgeable, and provided exceptional service. Second, the staff is always very welcoming, knowledgeable, and accommodating. I have had a several positive experiences since becoming a customer. Most recently, my frame broke and I called and they were able to order a free replacement by phone as it was under the 1 year warranty. No questions asked. One week later, the frame arrived. I received a text and came into the store that same day. I was in and out in 15 minutes with my new frame! They have been very helpful and willing to heat up the frames and reshape it to fit my face a few times already. Very good prices as well. Overall, excellent price and superb customer service. Cannot ask for a better place to get your prescriptions and eye glasses. My wife will now switch to Focal Optometry! read more

The entire staff were professional, knowledgeable and welcoming. I was there today, 28 June 2024, for my yearly vision assessment allowed by my insurance. Dr. Allen Chung was thorough, patient and explained my findings in a manner I could understand. I appreciate the excellent customer service, thoroughness and concern! read more

Focal Optometry puts protecting the health of both their staff and customers first. The business has strict rules before you can enter, all staff are properly protected, customers are required to have masks on, and everything that has been touched goes through an extensive cleaning process before going back on the shelves. The staff were all extremely kind and helpful; they spent so much time helping my husband and I pick out the perfect pairs of glasses and were so accommodating with all the questions we asked about transition lenses, insurance, etc. They have a wonderful selection of glasses, use some of the latest technology, and prices are all very transparent. I never once felt I was being up-sold, and all procedures were explained to me in detail. Dr. Chung was so great to work with -- he was friendly, professional, and most importantly, he really cares about his customers. He acted like we were his only customers that day, which we knew was definitely not true because after us there were several patients who had appointments lined up. While we were there, someone even came in asking to be seen right away, and the business could have easily turned them away but the staff promptly took all his information, got him situated, and Dr. Chung took him in. Everyone who works at this practice is there because they want to be, and you know you will be taken care of. read more

Absolutely loved that all the staff were wearing gloves and masks! Made me feel safe that they were prioritizing my health and safety. Dr. Chung was extremely professional and easy to talk to. The staff helped me pick out the perfect lens! read more

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Dr. Chung and his staff were very respectful and professional, making me very comfortable throughout my appointment. The facility is very clean, and the equipment is high-tech - no pupil dilation required. Dr. Chung was very thorough and patient in explaining my results, pointing out a lot of things that had not been brought to my attention before. The entire process was very smooth and quick. Will definitely be back! read more

If you're looking for a highly skilled optometrist and a great selection of the latest/coolest glasses, this is definitely the place to go. I was due for an eye exam and new glasses/contacts and Dr. Chung went above and beyond my expectations. For my routine eye exam, Dr. Chung took the time to explain in detail everything that's going on with my eyes and what preventative care habits I should adopt to take better care of myself. The office is also equipped with a much more modern set of machines and equipment than all the optometry offices I've gone to prior to coming here. After all the exams, Josh the optician patiently assisted me with finding the right pair of glasses that fit my eye needs as well as the shape of my head/face. Josh is very knowledgeable as all of his recommendations were excellent and for the first time I feel like my glasses are as functional as they are stylish. Overall, probably the best optometry experience I've ever had in all of my years of wearing glasses. Kudos to Dr. Chung and team! read more

Make sure you call in for an appointment whether its for an exam and/or shopping for glasses only. They ask that you call again when you're outside because they are doing COVID-19 screening questions and they will come out and spray your hands with sanitizer after. They're super booked up to be honest. He did warn when I called for the appointment that we might have to wait for about ten minutes or so due to limited capacity. The gentleman who assisted me was great. He was able to get me in and out and realized he could get my paperwork done faster than the couple ahead of me debating life. So I was thankful he asked the couple if they would let him help me as I was ready to go with my selection and had my insurance ready/accessible through their system. He was cool to show me the screen of the break down of the cost after insurance. He didn't try to upsell or push me hard like a car salesman on any lenses add-ons. I knew what I needed. I will say the selection was kinda limited. I wish they had more rimless demos. The only issue that will trip you up is if you're behind a patient that is super indecisive or trying super hard to get the cheapest pair or pulling some "negotiation" which they don't do. So the back up is due to the patients before you. I would have to say there are some people who just walk right in without following the optometrist office's protocol. I get one couple was super annoyed after us as they were waiting outside following the protocol but its COVID-19 so capacity is limited inside. They do seem short handed but again due to the former. read more

Always and always, they have good attitude and did nothing right. Also poor quality of lens, thick and heavy and expensive. read more

I frigging love this place! Amazing doctor and amazing staff. Great selection of glasses- i got the cutest pair of Kate Spade frames. Thank you! I will be back! read more

Great experience all around. I will definitely be coming back here for my next checkup. Staff were very friendly and helpful, and Dr. Chung took time to explain everything, so I was very comfortable and happy with all the explanations. When it was time to select the frames, I liked that they listen to what I needed and wanted and didn't push for "extras", I got exactly what I asked for. read more

I am recently move to San Diego. I went to an exam and left very satisfied. Dr. Chung was kind and very professional. He explained my dry eye problems that I had been having for years in details and provide useful suggestions, other eye doctors had just roughly gone through them. The staff was super nice and friendly, I got a frame from them and they adjust the frame to a perfect fit to my face which I don't receive this professional service from other places. read more

Focal Optometry - Optometrists Near Me - San Diego, California

Dr. Chung and his team are competent, patient, and kind. Doc will thoroughly answer any questions and makes the process as efficient and comfortable as it can get. read more

Allen Chung is an awesome Optometrist! He explained in detail what the results were from my eye exam and disease screening. He is very friendly and truly cares about my well being....I strongly recommend this Optometry Practice read more

Dr. Chung is the best optometrist I have ever been to. They are incredibly knowledgeable and experienced, and they take the time to explain everything in a way that I can understand. They are also very friendly and compassionate, and they always make me feel comfortable. read more

Dr. Chung was very thorough & made sure to explain every present and future concern regarding my eye health. The staff was very friendly and welcoming which made my visit a lovely experience! Would definitely recommend this office to everyone! read more

Fast service and good Dr had everything needed to get a eye exam the same day office real clean

Never have I ever met a more caring optometrist than Dr. Chung. I use to go to doctors who only spent 15 minutes and send me out the door. With Dr. Chung, he went above and beyond in educating me about the health of my eye and what I should and shouldn't do to maintaining the good health of my eyes. His insight on the various contacts was vast and helped me choose the perfect one. 10/10 on his staff also, they were super friendly and knowledgeable on the different glasses. They helped me choose glasses that were tailored well to my face! read more