I've been coming for three years and I have a great experience every time with Dr. Chain. She is a wonderful doctor; she's devoted to her patients and provides quality care. She makes seeing the doctor easy, seamless, and often fun in conversation, I will be coming back! :) read more

**Very poor customer service:** I had a very disappointing experience with the front desk team at Spotlight Optometry. What makes the situation especially frustrating is that they performed my eye exam knowing that I had already purchased an expensive pair of frames from another vendor and intended to have the lenses made through them. At no point during that process was I told that they would later require me to sign a waiver releasing them from responsibility if the frames were lost or damaged. The lenses themselves were inexpensive compared with the frames, which cost close to $1,000. It was therefore completely reasonable for me to want some reassurance that my property would be handled carefully and that the business would stand behind its work if something went wrong. Instead, I was told that they would only take responsibility for the lenses and not the frames, while still expecting me to hand over the frames and assume all of the risk. What was most disappointing was the indifference with which the situation was handled. By the time this issue came up, I had already invested significant time completing the exam and trying to move forward with the order. When I asked what they recommended to resolve the situation, their solution was essentially that I should purchase a new pair of frames from them instead. That response felt less like an attempt to solve a customer-service problem and more like an effort to turn the problem into another sale. I understand that optical shops may have policies regarding customer-supplied frames. The issue is not simply that such a policy exists. The issue is that it should have been clearly disclosed before I spent my time completing an exam and attempting to place an order, particularly when they already knew I intended to use outside frames. The entire experience was unnecessarily frustrating, poorly communicated, and dismissive. I left with hours of wasted time and very little confidence in the front desk team's judgment or commitment to customer service. read more

Had an amazing experience today just walking in. Our family was in the area for dinner and stopped by on whim to explore potential options for children's glasses. The location is joyfully designed to welcome you in and the ladies we met representing the business could not have been kinder. They provided top notch communication and service to us ... even though we literally walked in off the street. I think we had the fortune of meeting Ms. Paige (optometrist) who went through her inventory to try and help us identify solutions for a child with a growing head and asian nose (read: big head, no nose bridge, baby cheeks). She gave me a lot of helpful information, presented solutions from her inventory (pulling out eyeglass samples from on the floor and in the back!), and helped to appease some frustrations I brought. (Specifically, it is VERY hard to find good glasses for kids and to understand your options.) I truly appreciated her professionalism and support. We left with helpful advice and options toward a solution. She went the extra mile to confirm our insurance and budgeting options. I would definitely recommend this business to help better understand your eyeglass and optometry needs. We may be back to purchase the eyeglass from her and become her next patients! read more

Dr. Paige Chain is very pleasant to work with as she is much more thorough compared with my previous Optometrists. Her staff is also awesome as they were very helpful with assisting me with my glasses selection. Would highly recommend Spotlight Optometry, really glad I made the switch. read more

Spotlight Optometry - Brand new prescription RAY-BAN - Optometrists Near Me - San Diego, California

We have been coming to Dr. Chain and co. at Spotlight since they opened! Dr. Chain worked hard to provide her patients with the state of the art equipment to properly help them. And let us say, her equipment is so cool! She sees details that no one has seen before with extreme accuracy. She takes the time to get to know you and your lifestyle so she can make helpful suggestions. She recommended eyeglasses to me, and a more accurate prescription for my husband. Her staff was knowledgeable and didn't rush me with my glasses selection. Spotlight Optometry is thorough and precise and I can't wait to go back! I've gotten my friends to switch to Spotlight as well. 10/10 read more

Just wanted to let everyone know that if you have Medi-Cal VSP insurance to NOT get your glasses from this location. They do the prescription exam and then tell you they don't carry the glasses that are covered by the insurance. They offer you glasses for like $150+ and act like it's a great deal when the glasses that would be covered by the insurance are FREE. I took the prescription and went somewhere else. When I received the glasses (from a different place) I wore them for 2+ weeks and realized the prescription was wrong. I asked spotlight optometry if I could get my prescription redone and they told me because I went to a different place to get my glasses that I'd have to pay a 50$ fee to redo my test. To me that's ridiculous. I only went somewhere else to get my glasses because they don't carry the kind offered by my insurance. Why accept the insurance to do the test and then not accept the insurance to make the glasses? Seems kind of like a scam to me. I'm not going to pay 50$ to redo a test because if they didn't get it right the first time why would I trust them to get it right again? I'd be wasting 50$ when I could just go somewhere else and get the prescription done right. read more

Superb quality care and customer service! As I enter the office, I was greeted very politely by Tina and Dr. Chain. Dr. Chain made sure that I was comfortable and offered me beverages, as I waited to have my exam. Dr. Chain was very thorough with her exam, while offering gentle care at every step of the way. She stated that my eye health was in good shape. She recommended me eye drops to help supplement my natural tears and keep my eyes comfortable throughout the day. In addition, as I browsed the different frames, I fell in love with these amazing sunglasses. I had to leave with them! It's perfect for sunny San Diego! Thanks spotlight Optometry for all your help! read more

Spotlight Optometry - Perfect pair of Sunglasses - Optometrists Near Me - San Diego, California

I've been going to Spotlight Optometry for over two years now and have nothing but positive words. The front desk always made me feel welcomed...even if I showed up considerably late to an appointment due to traffic once. Staff helped me with understanding my insurance and went out of their way to help with friendly reminders on my appointments. The doctor is super informative and patient. She listened to all my questions and explained everything thoroughly. I was extra impressed when I had a year between my last appointment and she remembered my concerns and the recommendations she provided in my last visit. Highly recommend! read more

Had a great first visit/experience. The office is super clean, high tech, and everyone was very friendly. The doctor broke down everything for me to understand, utilized equipment I've never seen before (and I've been seeing optometrists for a LONG time), and I was in and out quick. I would say one thing I noted was how clean, new, and comfortable I felt in the space. Very airy and light. Overall, highly recommend. Great experience, from the gal at the front desk, to the doctor, to the communication. I received email confirmations, text, and they switched around my appointment last minute when I had a conflict come up. Overall, highly recommend! read more

The office is nice and the exams are thorough. The issue is that it becomes more of a sales push and that comes directly from the doctor that makes it feel uncomfortable- starts with pushing eye drops and continues to the glasses frames. There were no reasonable frames that were covered by our plan which is not shocking but these were hundreds more. The doctor herself does this sales process explaining the fancy metals and imports from Europe. The lenses themselves exceed the highest range of any plan and any additional such as antiglare etc are excessively more here. Mind you i could easily afford this, but on principal just felt it was strange to have the actual Dr be a bit pushy. When i said i would just take the prescription and get them made elsewhere the energy shifted and the friendly faded. I also brought my husband and daughter for appointments too so you would think 3 new patients would have been satisfactory to any newer office. One of my prescriptions was also prescribed incorrectly. To get that fixed had to schedule weeks out for a correction which should have been expedited due to doctors error. read more

Very clean and new feeling office. Dr Chain and her staff are very friendly and informative. They were able to exam my eyes and provide contacts and glasses with ease. They had new technology which made the examination process so much quicker. read more

Would highly recommend Spotlight Optometry in Torrey Highlands. I was greeted with a warm Hello by the staff at the front desk. They checked me in for my eye exam, offered me a beverage and I was promptly taken back for my exam by Dr Paige Chain. She had the newest technology and made me feel very comfortable. The shop is so beautiful and modern on the inside. The seating area was nice and cozy. They have a large selection of frames and sunglasses. They helped me pick out a pair of glasses that would work well with my very strong prescription and I never felt like I was being upsold or pushed into something I might not need. I will definitely be back next year for my annual exam! read more

What a wonderful experience at Spotlight Optometry! I was due for an annual eye exam. I came across Dr. Paige Chain and Spotlight Optometry through my vision insurance. They are a new location in North County San Diego - Carmel Valley. I was so impressed by my visit! Making the appointment was so easy through their online booking system. The optical shop is beautiful and very clean. The front desk staff were so pleasant and welcoming. They were so helpful to make sure everything was set up and costs were explained with regards to my vision insurance. I then had my appointment with Dr. Chain. She was lovely and clearly very knowledgeable and passionate about taking care of patients. She had the newest technology and the examination room was very clean. She explained everything thoroughly and did a comprehensive exam along with contact lens fitting. I will definitely coming back to Dr. Chain and her staff for my annual eye exams. Their prices for contacts were reasonable and on par compared with other popular website distributors. I did not need new glasses but would definitely come back for their selection and to see their pricing. They did not try to up sell anything and at all times everyone was so kind and professional. Overall, a fantastic experience and they have a new patient and customer. Thank you Dr. Paige Chain and Spotlight Optometry! read more

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I booked an eye exam for my family of 4 on the same morning. Dr Chain was great accommodating my family with two young kiddos. Her clinic is very clean, hip, professional, and aesthetically pleasing. There are a ton of options for adult and children's frames. She offers free drinks (water, coffee, etc) while you wait. Definitely recommend Dr Chain! She's awesome! read more

Came here to get my eyes checked and got my kids eye exams done at the same time. Dr was very patient with the kids and we were done very quickly. They were super flexible with scheduling and have a great selection of frames. Will definitely be back again read more

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They have a great lab that has quality material. have used them multiple times and have not dissapointed.

I've been wearing prescription glasses for over 25 years and this is the best Optometry practice I've ever been to. It was easy to schedule an appointment in the website. The space is conveniently located close to the 56 and in a plaza with lots of parking. Dr. Chain listened to all my concerns and answered all of my questions patiently and thoroughly during my exam. The storefront is very welcoming and has a good variety of frames to choose from. Staff are very helpful and helped me pick out a frame that was stylish, best fit the lens I needed (high index for high prescription), and was covered by the kind of insurance I have. read more

This is a new facility so I decided to give them a try; I already had a prescription but they helped me in selecting a pair of glasses. Unfortunately, my prescription was not accurate and I was a little frustrated; they worked with me to get me another eye exam and new lenses. Both the optician and Tina, the really bubbly manager, were a delight to work with and I intend to bring the rest of my family here too. read more