I had an outstanding experience with Dr. Tran and his entire team. From the moment I walked in, the staff was welcoming, professional, and incredibly efficient. They made the check in process smooth and stress free, which really set the tone for the visit. Dr. Tran took the time to thoroughly explain everything during my exam and made sure all of my questions were answered. His attention to detail and genuine care really stood out and made me feel confident about my exam. I never felt rushed, and it was clear that my eye health was his top priority. A special shoutout to one of the techs who helped me pick out the perfect pair of glasses. She was patient, knowledgeable, and really took the time to help me find something that looked great and fit comfortably. The office itself was clean, organized, and well run, and the staff went above and beyond to make sure I was comfortable throughout the entire visit. I highly recommend Dr. Tran and his team to anyone looking for top notch eye care. This is exactly how an optometry experience should be! read more

I've been coming here for many years, and I honestly wouldn't go anywhere else. The staff is always kind, patient, and professional. They truly care about their patients and take the time to explain everything clearly. Every visit feels comfortable and welcoming. The eye exams are thorough, and they always make sure I'm happy with my lenses and frames. I especially appreciate how attentive they are when helping me choose the right glasses. read more

While personnel have a nice demeanor, I wouldn't personally return as my go-to optometrist. My original prescription glasses were just fine and the doctor increased the prescription slightly. In comparing now, feel it was unnecessary. Secondly, they have a form to sign if you want to opt in or not to dilate your eyes. While I don't mind the extra $30, the doctor was trying to upsell me into coming for a follow-up visit for having dandruff in my eyelashes when that can be mitigated with an OTC product. It was at this point, the trust trying to instill was lost because attempting add ons here and there doesn't come off as genuine. When I shared I'm not into brand frames, the other lady mentioned stores carry only brand frames, which isn't true. My last 2 optometrist had generic frames - so I got the print of my prescription, went back to my old doctor (30min away) and he reassured me that what was seen in my eyelashes wasn't necessary for a follow-up visit since my condition was not severe. I'm glad I met Olive but my experience here only confirmed to go back to my old doctor, despite going out of my way in drive time. read more

I've been a patient here for over 5 years now. The space is spacious and the staff is super nice. Dr. Tran is super helpful and explains things very well. They have lots of frames to choose from and are always great with helping you find a good fit for you. Contacts and glasses orders come in fairly quickly. Definitely recommend. read more

I've been a New Optix customer for a few years now and I've had great experiences each time. Located in a corner spot in Kearny Mesa with a decent amount of parking but the parking spaces are pretty small. The place is very clean. Most recently, I came in for an eye exam, contacts fitting, dilation, and pictures. Dr. Thai was thorough in her assessments, addressed my concerns, and patiently answered my questions. It's a bonus when her dog Olive is around! Kieu assisted me for the rest of the appointment to discuss contact lenses and help me order a new pair of glasses. She was very patient with me and gave me time to decide which contacts to choose. She followed up with me within a week and had been my point of contact throughout the process. What I appreciate about this place is that they are transparent about costs and they do not pressure you to buy contacts from them. My glasses were ready in a week and a half and thankfully, the contact lenses I chose were stocked in their office. I'll continue coming to New Optix! read more

Joann and Lynne were so helpful in fixing my sunglasses and so quickly! I am from out of the area and I didn't even buy these sunglasses here. I so appreciate their willingness and assistance to help me get this done quickly! I'll definitely be back if I'm in the area. read more

New Optix Optometry - Eyewear & Opticians Near Me - San Diego, California

Just got my examination and have been coming here two years now! They have a dog that can sit with you during visits and it's the best experience i have ever had with an eye doctor. Everyone is so friendly especially Andrea. The doctor is so knowledgeable and the atmosphere is relaxing. They make sure to go over everything with you to make sure you have no surprise costs. Will be continuing with them for the rest of my life. read more

New patient love! The gals took great care of me and as a new patient I was very happy with the attention and professionalism the entire office gave me. Looking forward to a long time relationship with Dr. Tran and everyone at New Optix Optometry. Thank you for my awesome birthday stickers and discount too! read more

Wow! I just received my second pair of glasses after visiting Reno from the east coast. I could not be more pleased with the attention received, their patience and the end results. Thank you once again. read more

been coming here for 2 years, really good, very fast scheduling and smooth appointments, best time to come is during the weekdays

My dog chewed up a pair of prescription glasses and I panicked looking for a temporary solution and after calling 4-5 places, I'm so glad i found New Optix Optometry. I went it and worked with Andrea, who was extremely helpful, understanding and very friendly. I was able to get the lenses replaced within an hour and a huge weight was lifted off my shoulders. Highly recommend! read more

My eyes were recently checked at another location within the same company, and everything was perfectly fine. At that visit, I mentioned that because I work with computers, I simply wanted blue light lenses added to a pair of glasses I planned to purchase, and they were more than happy to accommodate that. However, I decided to go to a different location closer to my job, and that is where the issues began. I purchased my glasses on my own and brought them in specifically to have blue light added. When I first dropped them off, the staff added a magnification ("zoom") effect without my request, stating that it was required by law--something that made me feel very uncomfortable, as I never asked for magnification and had no prior indication that I needed it.When I returned to pick up my glasses, I noticed that the left temple was tighter than the right and that there was visible damage. The staff insisted that this was how the glasses originally came, but I know my Chrome Hearts frames did not come damaged or unevenly fitted. Additionally, at the beginning of the appointment, I was asked to sign a waiver stating that the company would not be responsible for any damage because the glasses are expensive. When I asked for a copy of that document later, they were unable to provide it.Overall, I do not feel that I received the level of care that I should have. My concerns did not feel acknowledged or taken seriously, and I felt brushed off rather than properly assisted. read more

New Optix Optometry - That's how they damage the screw of my frame. - Eyewear & Opticians Near Me - San Diego, California

I love this place!!! Such a friendly welcoming staff and plenty of options to choose from. The coffee station was the perfect set up to relax and browse while waiting for my glasses to be adjusted (they even have a cool fish tank for the kids). read more

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I was in a bad way on Saturday - I had scratched my eye in my sleep and needed to be seen urgently that same morning. I left a voicemail at 6:45am and the staff called me back right when they opened at 8:30, and they were able to squeeze me in for an emergency visit! The office is very well maintained, and the staff was polite and prompt. Dr. Amanda Thai was able to take care of me in a very caring yet professional manner. She was able to reassure me and provide the help and reassurance I needed. Thanks so much you guys! I was able to make it to a wedding the same weekend and I was very grateful. 5/5 would recommend! read more

We are new to San Diego and I needed to find a new eye doc. I have a couple new diagnoses that can have an affect on my vision, so I wanted someone knowledgeable and thorough. Dr. Tran and his team were great. I was taken back and seen quickly. Everything was thoroughly explained, during the exam, to where I could understand it. The woman who helped me with glasses purchase was thorough with explaining my insurance, what they covered and the different options. Normally, offices try to upsell but there was no pressure with that - which I appreciated. The only complaint (if you can call it that) was that the technician that was doing all of my scans and such, clearly had something going on with the all the sniffles and coughs. It could have been something like allergies, but as someone immunocompromised (and was wearing a mask), it would have been great to have had the courtesy for her to wear one as well. Next time, I'll just make sure to ask. :) Regardless, it was a great visit and we found our family eye clinic. read more

New Optix Optometry in Kearny Mesa is my new favorite optometrist. Everyone is so friendly and professional. They let me browse their stock of glasses for sooooo long to find my new pair. They were so patient and helpful, offering feedback to find the right pair for me. Plus, they sometimes have the cutest office pup named Olive. Not to be dramatic, but I would die for her. Thank you so much to Joann, Andrea, Dr. Thai, and the team! read more

I was searching for a place that was really comfortable with child optometry in San Diego and I'm so happy to have found this place! The staff, plan of care, cleanliness and comfort of the place make it a pleasure to go, not a chore. I even ordered my glasses from them too! read more

I had made an APPOINTMENT to see an optometrist here that was DIRECTLY CONFIRMED over the telephone with one person on the SUPPORT staff, who has been there for years. BUT On the day of the appointment, and only minutes before the appointment, I received a text message saying that the appointment was NOT confirmed! INCREDIBLE! I had arranged my life for this very necessary appointment because I was unable to read on my laptop screen and I had troubles reading books. NEXT, I went to the New Optix Optometry anyway and I discovered that the optometrist I had made the appointment to see was PRESENT! NEXT, over the following 10 days, I emailed the owner/Optometrist about this issue, BUT he IGNORED my email until he received my THIRD RE-submission of the same email 10 DAYS LATER ! He said he would look into this with his support staff. The Optometrists here are likely ok, but I ultimately found out that NVISION is likely the best, because NVISION does a 2 hour THOROUGH exam instead of a standard under one hour exam. My vision problem was finally resolved ELSEWHERE by Optometrist: Dr. Deborah Haug in Encinitas who has long experience and many 5-star reviews. She gives a 2 hour THOROUGH exam. I COULD have gone to the NVISION Optometry in the North Park area, which ALSO does a 2 hour exam, and who likely has fine Optometrists, and there I would likely also have had a good experience. read more

Been going here for my (copious) optical needs since 2020. Every member of the staff is kind and good at their job and the optometrists are incredibly knowledgeable and always happy to field questions. Always clear about insurance costs and never try to pull a fast one on me with up charges. I would recommend New Optix to anyone who cares about their eyes! read more

Disclaimer that one of the main doctors in New Optix privately reached out to me on Yelp to update my review since my initial update. It has been awhile since my previous review and for good reasons. I like to be thoughtful when I can when I write my reviews since businesses rely on online presence quite alot. To summarize what transpired since my previous review: While I truly appreciate Dr. Tran fully comping my lenses in November and apologizing to me, along with their office manager at the time also apologizing to me, I decided to no longer be a patient at New Optix. I despise being lied to, regardless of what setting it's in or the reasons. It does come down to point of view, and my point of view when it all happened was that I was slighted and this staff member had an option to fix their mistake, but they did not. Then, I had to find out about their mistake another way (through the 3rd party vendor they use/used called Marlo). The cherry on top was that this staff that canceled my order (even though they said they were not allowed to do cancellations) did not apologize to me personally. If they did, this second update would have a different tune to it. I know I can name drop, which is what I am seeing in these most recent Yelp reviews. This person's name has been mentioned multiple times but, my experience with this specific front office staff was lacking and disappointing. The recent reviews have the opposite to say about this same staff member. If it's true, then I am glad they have improved and are providing excellent customer service that their clients deserve. I have receipts and photos I can attach to backup my claims. However, I respect the doctors here and their established business. The most I can do is update this to a 3-star review. It was a bit of a hard decision for me to do this since I was a patron for several years at New Optix. However, I have since moved on to a different optometrist office and I'm glad I did. After the back-to-back issues I experienced between 2021 and 2022, I didn't want to risk receiving subpar customer service again, as well as being treated any differently by their staff considering what has happpened with me. No hard feelings on my end. To err is human after all. I only wish the best of luck to Dr. Tran and Dr. Ta, and I sincerely hope that this office staff member has improved their customer service skills since my last encounter with them. read more

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I'm impressed by the whole scene at New Optix -- the waiting area is gorgeous, with beautiful fish in a tank (hi Dory!) and comfortable. Three doctors took care of me in turn. I thought the tests were so smartly set up; for example, three devices on a table, and one can just scoot the stool to the next one. I could see that each doctor read everything in the chart before talking to me, and they got everything right. I'm very happy with how it went and will be going back for sure. read more

Getting my first pair of prescription glasses was fast and easy with New Optix. I knew exactly what I wanted, so I reached out to several optometrist offices for quotes and New Optix offered the best pricing. Andrea was incredibly helpful throughout the process, making sure my order was placed quickly and even getting my glasses to me ahead of schedule. I couldn't be happier with the experience. Highly recommend! read more

Lots of parking space. The location is huge. The front desk was ok. Greeting could've been better, but they were all nice. My eye doctor is 10 out of 10. She's professional, thorough, and explains everything. There was a great selection of glasses to choose from. The carpet could use a cleaning. My overall experience is 8 out of ten. read more

Great service as always. Dr. Tran is super knowledgeable and very through. You won't go wrong here!

The team was very nice and I felt like the DR. was knowledgeable and friendly. Lots of good selections of glasses and there was a very nice fish tank. read more

Had a great experience, each staff was very welcoming and inviting. From start to finish it was a smooth process and they even gave me great recommendations for sunglasses. The interior was really clean too and smelled nice. read more

Horrible service, waited more than AN HOUR for my son's GLASSES do not COME HERE unless you have patience

I went to New Optix Optometry for an eye exam with Dr. Amanda Thai, and it ended up being a very disappointing experience. During the exam, they recommended dilating my eyes and warned me about the side effects, such as blurry vision and light sensitivity, which I expected. Those side effects went away as they said, but later that night, my eyes started to feel watery. By the next day, my eyes had turned red. When I contacted the office to schedule a follow-up visit, they insisted on charging me $90 out of pocket, showing no empathy or care for the situation. They kept telling me to wait a few days, but my concern was dismissed, and they failed to recognize this as an urgent issue. Instead, they seemed more focused on discouraging me from coming in by adding an office visit fee rather than taking responsibility for the potential effects of the dilation. Afterward, I waited to see if they would at least follow up with me to check on how I was doing, but nope--I never heard back from them. That just confirmed to me that they didn't care about my situation at all. This was the only thing that could've caused an issue with my eyes, and I eventually had to go to urgent care for treatment. Even the nurse there asked why I didn't go back to my eye doctor, and when I explained the $90 charge, they agreed that it shouldn't have happened. Because of this, I won't be returning to New Optix Optometry. I'll be seeking care from a provider who values patients and their well-being over profit. I highly recommend others be cautious about visiting Dr. Amanda Thai--everything is fine until there's a problem, and when there is, they won't take responsibility. read more

I had a wonderful experience at New Optix. I am a new customer, but I plan on staying for good. They were all extremely helpful and kind! I found a lovely pair of sunglasses that I can't wait to wear for summertime. Shout out to Olive, my Taurus twin. She's undoubtedly the best mascot in existence. read more

New Optix Optometry - Eyewear & Opticians Near Me - San Diego, California

I have been a patient for 2 years and my experience has been awesome. My appointments are swift and the doctors know what they are doing. There are numerous options for eyewear, I highly recommend New Optix! read more

I had my annual exam with Dr. Tran this morning. He was super nice, personable, and most importantly knowledgeable. My eyes are healthy and there were no changes from last year which was great to hear. The office staff were professional and very helpful. Today, I met Miso, the office chow chow. She is so sweet and so cute. I love the vibe of this office!!! I highly recommend New Optix Optometry. read more

I wish I could share the positive experiences others have had, but unfortunately, my experience with this optometry clinic has been extremely disappointing. I visited the clinic on January 31, 2025, and ordered prescription glasses with all the upgrades (transitions, coatings, etc.). The clinic itself was nice, and the staff seemed friendly at first. I was told my glasses would arrive within 2-3 weeks--a reasonable timeframe. Fast forward to March 10, 2025, and I still don't have my glasses. I followed up multiple times, and each time, I was given different excuses: On Feb 24, they said insurance approval takes 1-2 weeks (understandable) and that the glasses would take another 2 weeks to manufacture. Then, after waiting patiently, i called again today March 10th. I was told that my glasses were shipped on Feb 28th, was supposedly delivered to the store on March 5th, but the store just found out it was missing and would take another 1-2 weeks to remake. At this point, I asked for a refund, at least partial one for the out-of-pocket expenses that I paid for because the insurance couldn't cover, but they refused to issue one. They just want me to wait again. No real accountability, just delays and excuses. If you want to get the product you ordered and paid for ($400++), I highly recommend going elsewhere. read more

Everybody is super friendly and the service was fast and efficient! Came to get new glasses and everyone knew exactly what to do.

The doctors and staff at New Optix are amazing. Not only is everyone super friendly and welcoming, they are knowledgeable and helpful too. I like that the office is clean, open and modern. They even have a huge aquarium in the waiting area and sometimes cute little puppies roaming around! The eye exam equipment is new and looks to be the latest tech. If you're looking for designer frames, this office has a great selection of stylish designers from Tom Ford to Saint Laurent. I'm really happy I found this office - I'm pretty sure I've found my forever optometrist! read more

New location since Feb 2022! I thought my GPS was wrong and almost drove right by it. They moved into a larger space, but everything else is still the same -- great doctors and staff, extensive selection of frames, and the amazing aquarium! read more

New Optix Optometry - Eyewear & Opticians Near Me - San Diego, California

This is where I get my annual eye exam and for years it hasn't changed. The Doctor's really take time to get to know you and cares about your vision. Dr. Ta and Tran are both awesome people. Super clean, sanitation is on point especially with Covid. No walk in from my understanding, you need to make an appointment. The employees here today are all new but they are nice, friendly, knowledgeable and I love how they want to get to know you as well. Thank you Eugene, Q and Jordan. Keep up the friendly attitude you all are great! This place takes covid very seriously, staff are wearing mask and sanitizing areas. Highly recommend them and will always come back. Plenty of glasses to choose from, nice parking structure. read more

New Optix Optometry - Saturday eye check - Eyewear & Opticians Near Me - San Diego, California

Prices are SUPER marked up. You're better off ordering the frames from somewhere else.

I couldn't find the SALT optics glasses I wanted until one day I walked in and met Kieu! She helped me get the glasses with my existing prescription. After my pleasant experience with her, I decided to change to this office for my needs. :) I have seen Dr Tran and Dr Thai, and they are both incredible! Shoutout to Joanna for teaching me how to use contacts (and having the same birthday as me )! I also really enjoy the beautiful dogs and fish in the office. Thanks for all of the lovely experiences we've shared together. read more

New Optix Optometry - Me trying on the glasses I really wanted! - Eyewear & Opticians Near Me - San Diego, California

I had a good experience here. Everyone was nice with all the exams. But, when it got the glasses, I felt like they were trying to make sales. Phrases like "i only get the best so you should too." I don't need the best. I want to pay for makes sense for my situation. read more

New Optix Optometry - Eyewear & Opticians Near Me - San Diego, California

My experience at New Optix Optimetry has been great. The office was clean and the staff was very friendly and helpful. Dr. Thai was very knowledgeable and professional. I liked that they took my insurance into account and I didn't feel pressured into buying anything that I didn't want. read more