My family and I have been coming here for years. Valerie is our sales advisor that always takes such good care of us. I needed new lenses for my glasses and Valerie ordered me new ones and they came in real quick and she even installed them for me while I waited. She really knows her work well and it shows how well she enjoys doing it. She is amazing. We love working with her. I truly recommend this place. read more

I've been a patient at 4S Eyecare for about 8 years now or so and there's no place I'd rather go to in San Diego county! I really wanted some contact lenses and I called them and first got a voicemail (they were busy). I left a VM, a shortly after, I received a text message and call back from Celine! She was so professional and helpful! She said they had what I needed and I immediately came in! I was greeted immediately as I came in and felt very welcomed! Some offices don't do that and they did which immediately set the tone for my experience! :) I also brought in my little dog Gigi (Cockapoo mix) and she too felt happy and welcome with her tail wagging left & right! Glad they are pet-friendly for us dog-moms on-the-go. ;) I also was able to schedule my annual eye exam during my visit. All in all, the staff of Celine, Judy, Taylor and Valerie were SO professional, amazing friggen fabulous! Give these ladies a raise!!! Looking forward to coming back for my appointment!!! P.S. They have an ample selection of sunglasses/eyeglasses. Check them out! read more

4S Eyecare & Optometry - My goodies ;) - Optometrists Near Me - San Diego, California

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This is the best office I have been at They care about you and listen to your needs. They are friendly. This is an office you will want to stay at and never change. read more

I've been a regular customer at 4S Optometry for years, but my recent visit was extremely disappointing. I went in to check sunglasses covered under my VSP insurance, tried to be friendly, and even complimented the front desk staff on their pumpkin decorations. Instead of a warm interaction, I was met with rudeness and dismissiveness from the woman at the front desk -- who I later learned is the office manager herself. While I was waiting patiently, another customer walked in and was greeted immediately, while I was ignored. When I finally mentioned that most of the sunglasses seemed quite expensive, she raised her eyebrows and said, "Looks like you have expensive taste." That comment was completely unnecessary and unprofessional. I replied that it wasn't about taste -- I was just surprised by the pricing given my insurance coverage. After realizing she was the office manager, I spoke to her directly and told her that her comment was personal and inappropriate. Instead of apologizing, she made excuses, saying she was "training someone." When I said her tone was disrespectful and that I've been a loyal customer, she brushed it off and called my expectations "unrealistic." It's unacceptable to be treated this way, especially by management. I left feeling insulted and unwelcome. I hope this feedback helps the clinic reflect on how they treat long-term customers and address the lack of professionalism at the front desk. read more

Their staff is very nice and helpful. I had a great experience at 4S Eye Care! Everyone there was so kind and welcoming from the moment I walked in. The doctor took the time to explain everything clearly and made me feel really comfortable during the appointment. The office was clean, organized, and the whole process was quick and easy. I never felt rushed, and the staff was super helpful when answering my questions. I would definitely recommend 4S Eye Care to anyone looking for a friendly and professional eye doctor! read more

I am blind without my glasses and one of the lenses popped out of the frame. The place where I made them from was far away and wouldn't open till late. So I walked into 4S Eyecare because it was closest to where I live and already open. Even though I hadn't made my glasses from this place, Celine at the reception greeted me with a smile and immediately helped me by fixing it ... At no cost. That's what a helpful and supportive business that cares for people should be. read more

The staff here are extremely warm and welcoming. They patiently answered my many questions and were extremely helpful in all aspects of my appointment! The building itself was clean, well run, and extremely professional. read more

The entire office staff and doctors are great. Nice, efficient, and knowledgeable. My prescriptions are very precise and the selection of frames is great. read more

4S EYECARE is great! They have great service, the office is conveniently located and every visit has been enjoyable. Would recommend!

We took our kids here due to a change of insurance and then several months later tried to make an appointment for ourselves. They don't answer the phone and instead text you. I attempted to book an appointment and then hours later they called back to let me know someone else had already booked the appointment. The kids had a great experience with the optometrist here, but clearly there is a huge problem with scheduling appointments. I don't have time to waste going back-and-forth via text when they're not serious about an appointment. I would recommend hiring a receptionist to answer the phones and actually schedule appointments. Very frustrating experience. read more

I tried to call to book an appointment and I've been patient since their issue with someone driving through their office. Today I was at the UPS store and decided to just walk in since nobody was returning my phone calls. I I walked in and there were two employees one was helping someone the other one was not helping anyone. I stood there without a greeting or anything, and after about three minutes of standing there without anyone even acknowledging my presence, I turned around and walked out the door again without anyone trying to ask if I needed something or how they could help me I feel badly about what happened to this business, but I've been going out of my way trying to give them my business and to walk in and be ignored. I'm sure not the way the owners want people to be treated at their business. read more

I love the people who work at the office and also love the care that they give me also the new glasses I got

Every single time, the experience is wonderful. The place is clean and organized, the staff are friendly, helpful, Dr. Li is the only Optometrist for me. read more

They were very welcoming and nice to us even though we were not patients and fixed my sons glasses for free!

I have been a long time customer and I have always had a good experience with having my eye exams here and buying glasses here!

Save your money, and your sanity, and go somewhere else. I've been coming to this clinic for two years. Other than the actual optometrists (whom I've had great experiences with), the customer service - from both the front desk and the other optician staff, wait time, and even the products (lenses, etc.) are severely lacking. Despite having appointments, I have found myself waiting 30-40 minutes to be seen. I have worn glasses my entire life, and I have luckily never had to use my warranty or have had any issues with my frames or lenses. Despite paying all the bells and whistles for getting the best lenses here, I have found myself - two years in a row - using my warranty because they just cannot seem to stay clean/scratch-free despite taking extra care (using the cloth given, the spray given) as I always do. I would have continued going to this location despite all this, except for when I went in today, the staff had no issue or awareness of the fact that I was in the room, stating "this one's not for me, right?" when handed a note with my concerns. Not to mention, simple asking me how I pronounce my name, nor being apologetic for their subpar products - or even apologizing for speaking about me in front of me - none of that happened. Will be taking by business elsewhere, and to the owners - PLEASE be aware of the staff you hire - they seem to lack common awareness of how to treat your customers. Ps. I agree with the review below (Pradhan P). That's the same feeling I had walking in. Pps. You can check the video footage you have to see which staff I refer to in my review above so no other customers have to feel this way walking in to any professional establishment. read more

Excellent service, everything was super smooth and convenient, I have been coming here for years and I always have a positive experience!

good experience and dr. fasciani is very easy to talk to and he addresses any concerns i have.

This is a beautiful, professional Optometric practice in 4s Ranch. Dr. Li offers quality eyecare along with her seasoned optical team that offer a wide assortment of high quality lenses and eyewear choices ! Highly recommend . read more

Had a really positive experience here! Everyone from the front office to checkout was friendly and patient. Dr. Turner did a very thorough exam and recommended an eye drop for my allergies. I like that they're very efficient and punctual. Appointment takes 30 minutes on the dot! read more

Very knowledgeable and caring staff. I would recommend them in a heartbeat. Loved Dr. Andrew Fasciani, very kind.

Dr. Li is awesome! Front desk staff, especially the management, is very difficult to deal with and lacks common courtesy. Difficult to get appointments. Difficult to use insurance benefit. Found staff at Lens Crafters to be much more customer centric. Recommend Dr. Li, but buy your glasses somewhere else. read more

Been going here since basically they opened. Everyone is great. No high pressure sales. Also had an emergency, my contact ripped and couldn't get it out. I came in on a Saturday. They squeezed me in and got it out in less than a min. No charge. Great Business! so Happy! read more

Excellent eye doctors, good selection of frames, great opticians to help you choose the right package. Highly recommended.

Staff went out of their way to check my insurance coverage for my visit which I had recently changed. Have seen several of the doctors here over the years and they have all been extremely helpful in treating whatever comes up such as two painful scratched eyeballs. Also, squeezing me into their very busy schedule for these injuries was very much appreciated. Every doctor I have been treated by at this location has been highly competent and very caring individuals including the office staff as well. Also, I can merely text them and explain my issue and they will promptly respond. I feel very well taken care of by every staff member I have had interactions with at 4S Eyecare. read more

I had my first appointment today at 4S Optometry with Dr. Tiffany Turner. She was wonderful. She gave a thorough exam, and was kind, and friendly. read more

Excellent doctor. Nice office. Good help with choosing eyewear. It cheap but stylish eyewear and good service.

Israel and Heather are SOOOOO helpful - pre sales and POST-SALES! Amazing work ethic - and making the customer feel understood. Always going an extra mile. Office experience - I think you need MORE SPACE because you are growing! :) read more

Will not return to this office. Came in to look at spectacles and the sales lady did not even say hello, she talked to me very strongly from her desk asking "Do you have a prescription? Do you have insurance?" I kindly explained I just wanted to view eyeglasses and she said "You need to go to the front desk." Felt that she did not want me there and I simply wanted to see the selection of glasses. So I walked out. Thought I would check out the office because I live across the street but seems that they do not want people in that office. Will have to drive far to visit an office with kind, helpful staff. Will not be returning here. read more

I've been going here for a few years, and highly recommend it. Waiting time is minimal and everyone is very friendly, beyond helpful, and knowledgeable. read more

I usually dread having to go and pick out new glasses BUT Judy at 4S Eyesore made it so much fun and stress free. She was so helpful and patient and made excellent suggestions. It didn't seem like it was just a job to her, she really cared and wanted to help. I can't recommend her enough, I just wish there was a Judy at every business I deal with. I can definitely recommend this business. read more

Three years ago I underwent PRK to correct my vision and since then I haven't had a chance to visit the optometrist. Why I thought, my vision is 20/20. My insurance covers annual exams, but what I forgot was that my plan covers hard wear - which I could use for sunglasses. WHAAAAAAAAT?! For that reason, it was time to get the peeps checked and perhaps grab a new pair of aviators. My friend referred me to 4S Eyecare where I was scheduled to see Dr. Wang. Dr. Wang was very informative, friendly and knowledgeable. She took the time to check the health of my eyes, informed me of diseases that may contribute to eye conditions, as well as give me advice for my dry eyes. Additionally, she provided me samples of eye drops for my dry eyes. (Dry eyes are a side effect of LASIK/PRK procedure.) The staff was very helpful in helping me find a pair of sunglasses. They were very patient and understood that I was in the market for [aviator] sunglasses with nose pads. No one tried to up-sale me nor pressure me into making an unnecessary purchase. Alas! I was able to find the only pair / perfect pair of Coach sunglasses and the best part is my insurance covered the majority of it. HOLLLAAAAAAAA!!! A good place to get the peepers checked out with friendly staff and great doctors. read more

4S Eyecare & Optometry - Optometrists Near Me - San Diego, California

living in the 4S neighborhood, I have driven by 4S eye care a few times. Was long overdue for an eye exam, new glasses and contact fitting, so went here after a friend recommended them. having them right here 5 mins. away from my humble abode, I always put off stopping by to get the low down on prices, appointments, etc etc. until a few weeks ago, on a random Saturday afternoon after I came out of the gym. What caught my eye was their tent right outside their offices and the smelled of grilled hot dogs... I was starving after my work out! ... wait there was more! yup yup, they had FREE lenses with any glass purchases on this particular day - this ONLY happens once a year! sign me up!! i was able to make an appointment for the day off! eye exam, glasses, contacts all were scratched my bucket list woot woot!! they take VSP and FSA debit cards! for my eye exam I had doctor Tan. she great, super nice and very thorough in answering my questions! she was also very efficient as they were particularly busy that day. pretty cool, so I also bought frames from pro design .. they had soo many glasses for show that day!! ... literally they brought their factory down! overall pretty cool place, very friendly staff, did not have any issues, received my glasses and contacts a few days later and my eyes have adjusted fine! read more

4S Eyecare & Optometry - Optometrists Near Me - San Diego, California

I wish I could rate less than 1 star. I ordered my mother's glasses 6/12, didn't receive until 7/28. More than 1 month for simple reading glasses? I dropped off the frame and they kept giving me inconsistent ETA's on the lenses, telling me they would call the lab and such. Horrible customer service. The doctors are so wonderful, wish they glasses service was equivalent. read more

Went in to get my glasses adjusted and they had one of the best customer service I have experienced! Both ladies who helped me were very patient and friendly. read more

Seriously can't say enough great things about the entire staff but specifically Emily since she's the person I've worked with the most. She's been a rockstar the last 3-4 times I've visited over the last few months, going above and beyond. From the ladies at the front desk to the gentleman who helped me pick out my glasses the first time, this whole team has been superb! read more

We are first-time prescription glasses buyers, so we had lots of questions about how it all works. Valerie is incredible!! On the phone she went above and beyond to help us find what we were looking for, taking our number, doing some research and promptly calling us back. When we visited the store she was so friendly, so willing to answer all of our questions---just an absolute delight to work with. This business is so lucky to have her! Highly recommend! read more

Very helpful staff ! I walk in and they get my frame fixed in 2 mins. Definitely recommend !

Jimmy Chau saved me roughly $600 today. I called early in the morning after looking forlornly at the two pairs of Oakley Twin Shocks with matching stripped screw holes connecting their bottom right frames to their tops to anchor their lenses. Despite being told by two other heretofore anonymous opticians that those frames were both DOA and discontinued models, I laid them to rest in their hard cases and relegated them to the "maybe one day" drawer. Today ended up becoming that day. I called early in the morning and Jimmy answered. I was frank with him that I was just looking for frame repairs and that I had been told it was impossible. Without hesitation he graciously invited me in that morning and confidently set about crafting the custom screws to hold my now obsolete lenses in. He generously refused payment and I told him I'd happy to return when eligible in September for my VSP Exam and new lenses. This was by far the best customer service by an optometrist/optician shop I have ever had. Jimmy, I've got your card, got this Yelp review in, and I look forward to bringing you more business soon. read more

I am not big on writing reviews but I was very let down at this establishment. I bought progressive glasses that I paid over $600 for and the prescription wasn't working for me so I came in and the optician Valerie helped me. She did a very quick adjustment on my glasses and had me try them on and said something about "we don't get instant gratification." I took them home and kept trying them and they still weren't working. I called the office and they said they'd be more than happy to help me next time I came in and help resolve my issue. When I came in, the same optician came over and this time she looked very upset. I explained the issues I was having and she made me feel very stupid. She seemed upset to have to explain to me how progressives work and the glasses were not the issue, I was the issue. I have worn progressive lenses for years and never had this much trouble. This made me feel looked down upon and unappreciated. I had an amazing experience at my initial visit but everything went downhill after I spent my money and sought out help. I have thrown $600 down the drain and will be taking my business elsewhere. Very upsetting. Please retrain your opticians to be kind and considerate. read more