The worst moving experience I have ever had. Please, do not use these movers!…read more Communication was terrible. I called to confirm the schedule, and (much later) received a text message as a reply, rather than a call. Sketchy, but okay. Movers showed up two hours late, without masks. When asked to wear a mask, they put them on for a bit, but two out of the three quickly took theirs off (and one was spitting all over my yard--horrifying in a pandemic). I really should have asked them to leave as soon as I saw them without masks! I had furniture to take apart, but the movers had absolutely no tools, which is very strange. I had to go out and buy my own tools, took apart my furniture, and showed up at my storage unit the next day to add the furniture. I was horrified at the contents. My belongings--including delicate, breakable items--were literally thrown inside, with no absolutely no care or organization. There were bags and bags of unopened moving blankets, paid for along with my moving box, that the movers had simply decided not to use. My breakable glass pictures were just thrown in there. And the damage! The slats from a bed frame had punched through a bookcase, absolutely ruining it. The unwrapped breakables (including furniture--none of my furniture was wrapped--and the lack of organization (a box almost fell out on the U-Haul representative who opened it) makes this box unshippable. Everything will have to be taken out, wrapped, and repacked before use. I called the moving company to see what they could do to make this right, but they absolutely refused to work with me. I understand that they were on another job at the time of my call, but considering the state of my storage unit, I asked if they would re-pack my box. However, the person I spoke to--Adam--was incredibly rude and condescending. When I mentioned that none of the moving blankets had been used, he suggested that of course not all of them would be used.... even though there were bags and bags of unopened bags of blankets, and my breakables--including framed wedding photos--were thrown inside with no care. He also denied responsibility and said he didn't know anything about the box, even though he was leading the move. As a customer, I have never been treated so poorly. Beware of using this company. When they get paid, they are done with you, and don't care about your experience. I have submitted a dispute through my credit card company, and with all the photos I have of the sorry state of my moving box , I am hopeful of a positive result.

Oh moving day, how you suck! But thank God for American Professional Moving. After having a mishap…read morewith another moving company who threw in hidden fees, travel fee, gas fee, this fee, that fee... We told them to go kick rocks and looked for someone else -- and I'm so glad we did!!! American Professional Moving are honest, professional, informative, courteous, upfront, and reasonable with their prices (no hidden fees!) Andrew and Mike showed up and were absolutely awesome! They were careful with our heavy furniture (and I mean HEAVY bedroom furniture made of oak and mahogany, not that cheap Ikea kinda crap). I swear they brought their Superman superhuman strength and hauled all the furniture down two flights of stairs, packing them nicely in the truck as to not scratch or damage anything (they're insured so if they damage anything, they pay for it), then carefully drove the truck to the new location, unpacked everything and hauled it up another two flights of stairs. I'm telling you, these two men were phenomenal!!! Andrew even managed to use his "magic" and shimmy a refrigerator thru the smallest doorway possible without removing doors or anything! (I know his secret, but will NEVER tell. Ha!) Both Andrew and Mike were awesome -- really sweet and personable guys, too, which is nice to know down-to-earth kind people are moving you. (At least it is for me...) After busting their backs for 5 hours nonstop, they finally finished (which, considering how heavy everything was, and going up and down stairs, that was supersonic speed!) Then, because they were so cool and awesome, I ran out and got them some ice cold "refreshments" to enjoy while we chilled for a minute and handled the invoice. Funny thing, I found out they actually were the same movers I had hired a few years ago to help move, however they had changed the name. Anyone looking for movers, call American Professional Moving!!! You won't be disappointed, I promise you!

We got the run around for an entire day that he was having truck issues, so now we have not moved…read moreyet. He wasted our time on getting someone else. He had told me he could help us the next morning just to find out that's a no. Now it's a day later and I had to cancel services we were supposed to have.

John and AZ Community Movers did a fantastic job with my local move. Communication was excellent…read morefrom start to finish. Professional and courteous every step of the way. They arrived on time and exceeded my expectations! I will surely use their services again and highly recommend them!

Deion Freeman and his brother moved me, and they did a great job! They were careful with my…read morefurniture and boxes, and were very fast and efficient! They barely even rested! I would not only recommend them, but would hire them again in my next move!

Exceptional service! I will definitely hire them again . this company was professional and…read moreefficient! they truly made our moving experience a pleasant one. Thank you Freeman Moving Team !!

I am not sure if Don and Ryan are out of the Glendale or Phoenix location on Hatcher but they were…read moreexcellent in helping my mom (Cleo) move today from Avondale to Phoenix. Unfortunately none of us kids were able to be there today with her, she was alone, and we were a bit worried but I was quickly relieved when she told me how professional, fast, and courteous they were throughout the whole process. They got her moved quickly, efficiently, and cared for her precious valuables as their own. We will highly recommend this company to any family/friends in the future. Thanks so much!!!

I used this company last year for my move. My move was scheduled on the 30th if the month. I was…read moregiven a 2hr window for the company to come. That 2hr window came and went. I called to check and was told the company was running behind but was assured they would be there as soon as possible. A few fours later I called back and was told that the moving crew was still on a move that was taking longer than expected. I was again reassured that the company would be there as soon as they could. The sun began to go down so I called again then I was told one of the crew members felt ill and had to go home for the day. I was informed at that time that I would not be able to move that day the company set me up to be moved on the following morning they discounted my move by 50%. Lastly when the moving crew arrive the next morning one of the movers was over 60 and appear to have a hard time moving bigger items if it wasn't for the help of my family I'm not sure how we would've gotten through the move.

I just completed a move with this company, and it was a very positive experience. I needed a couch…read moreand 2 recliner chairs moved from Scottsdale to Chandler and then added a couple of small items... From the beginning until the end of the experience, I am so happy.. Darren (the owner) helped me with the reservation based on my needs, and his crew showed at my father's Scottsdale address with great communication...even my father was impressed... The crew then delivered to my place in Chandler in less than an hour... The crew helped me adjust the furniture in their desired place, and I appreciated that given my disability issue. I highly recommend this company and will use them again when I need to move things. Darren and I even connected after the move to make sure things went as he expected....A very nice extra touch.

"Don't trust the 5 stars" So I hate leaving a bad review for a business, I really really do. I've…read morepondered today wither i should do so. The conclusion i have came to is yes I should. So i noticed the 5 stars they had good ratings so i called. I had a small move. A two bedroom apartment on the 3rd story. I was moving a bed that sits on a frame. 2 dressers, a cubed stand, a love seat a crib, small beauty desk and about approximately 32 boxes. 1-2 hrs in: The movers arrived at my home at 9:48am. Two men in a Silverado with an enclosed trailer in tow. I show them what needs to be moved and they slowly begin. The night prior i moved all the boxes into the living room for East access. About an hr in, i look in my living room and about 7 boxes had been moved. I walked downstairs and asked if they would like water. They said yes and asked if i could run to the store for Gatorades and one mover asked if i could pick him up some food. He offered to give me cash but i advised i would pay. I got back with the drinks, and breakfast sandwiches for both. I walked to the second landing and about 10 boxes were sitting there. NONE OF WHICH WERE IN THE TRUCK. 2-4 hrs. During the 3rd hour i began to get nervous. Most boxes pre stacked and made easily accessible were still lingering. The guys were talking by the truck as my stuff still sat there. I went to my truck and as i was walking back i seen one of my kitchen boxes tumbling down the stairs. My neighbor caught it on his camera as well. On the 4th hr of a two bedroom move they said we are going to need to make a 2nd trip. So we head to the new location 7 min down the road. They proceed to pull up and begin work. They dump everything in the kitchen and random items in the garage. This takes an hour and a half to do. With easy access. 5-6 hrs in. They close the truck and head back to the apartment. The items left are the bed couch and crib,small dresser and beauty desk. They take almost another two hrs with this. I began to carry items down the crib, drawers and clothes to put in my car. I walk upstairs at one point and a mover is going though my cabinet looking for food and drinking my wife's drinks without asking. I have them wrap up there. I left some items behind because i did not want them to take another 6 hours. When we got to the house. I had them unloaded they took my bed upstairs and that was it. I asked them to put everything else in the living room and that was fine. They quoted me 7.5 hrs and said they will take off 30 for all the breaks they had. Total was $823. I was quoted 4hrs worst case 5. Got their money like a dummy and they left. I should have calculated the time. It was only 6 hrs they had been moving my small two bedroom apartment. I left them to go they the money. My friends showed up and said the same hungry fellow was rummaging through my pantry. Bring your own food dude. Aftermath: i noticed immediately boxes were opened and items were broke and damaged. I called the owner, and he was somewhat friendly and game me a $99 deposit back. But as the day went on, more and more items were broke and damaged. I will be following up again on this. But please don't trust the reviews. And if you have anything bigger than a coat closet. I would avoid at all costs. The $99 back was not enough to cover the broken items. I will be following up with the owner unless he wants to follow up with me first. Sorry for the long winded explanation, and i hate leaving this for a small business. BUT I pay for a service that i expected to be completed and charged for the correct amount of time. I would hope they would expect the same thing if this was flipped. And i would have hated to see the time and cost of going up the stairs. The last movers that moved us in. 3.5 hrs for the same stuff the same time of year.BUT... they had to go up the stairs.

I can't say enough good things about A to B Movers. My son was moving, and I had called about a…read morebillion places to check prices for moving, as well as read a gazillion reviews. After speaking with A to B, I felt. This was an honest, trustworthy company. I was right! The day of our move, the driver kept us up to date about his location and when he'd be here. When they arrived the two movers got right to work. Sometimes when you are paying by the hour, you can worry about them stretching out the time. But these guys were like two little weekend bees. They knew exactly what they were doing and had the entire apartment loaded within a half hour (it was a small first floor apartment. When they arrived at the new apartment, it was the same story--fast, efficient, and professional. Even though all of the items were old and, if I'm honest, not especially valuable, they treated everything like it was. In the end, we only paid $417 for the move to Tempe (Apache and Price) from the wayyyyyy other side of Phoenix (35th Ave and Greenway). The movers were friendly and professional, and I can't praise them and the company enough.

I guess it's true, you get what you pay for. They were the cheapest quote for sure but the quality…read morewas just as cheap. Keep that in mind. I had dings all over my walls in the house I sold as well as my brand new new build home. The paint scratched off on the corners, baseboards damaged, tire marks on the tile. They also left their trash in my garage and front yard, QT cups, broken plastic, they stripped all the bolts on my bed frames and broke a leg of my dressed and one guy even walked down my street to smoke weed then came back and smelled up my whole house. Honestly I wouldn't recommend unless you want something cheap and don't care about your house and belongings being damaged.

Soft touch moving made our move easy. Jose and Scott showed up on time, they called ahead and…read morestated the time they would arrive.They moved everything with care, you can tell they didn't rush just to move items but did it with love like it was their own items. We will definitely use SoftTouch again.

I am writing as a repeat customer to express my strong dissatisfaction with Soft Touch Moving and…read moreto document a pattern of poor service, unexpected fees, and unprofessional behavior. Previous Moves: My first two moves with your company cost between $250 and $350 each. The most recent quoted move was significantly higher at a flat $500, with an additional $180 charged in 30-minute increments (rounded up) for any time over the agreed period via the Groupon deal. During the most recent interaction, I was charged unexpected extra fees. When I questioned them, the representative hung up on me. I called back to request assistance in recovering funds through Groupon. The representative again stated that Groupon is a third party and not their problem, then hung up on me a second time. Email from Lisa (for reference): "Thank you for sending this over. We have 6/12 arrival 630-7am. For the Groupon we will need the Groupon redemption code and I can send over our contract and payment link for the trip fee $100 + $40 mileage fee and $90 moving supplies that are required to properly protect and handle your belongings (stretch wrap, mattress bags and tape). On the day of service any additional hours are $180 prorated in 30 minute increments rounded up. Please let me know if you have any questions Thank you Lisa" You may verify yourself whether these additional charges are clearly disclosed in the original Groupon description. Edit after laughable response from owner: I have receipts from th bank showing I received a full refund. No need to lie. Service Issues: * First Move: The crew initially performed a walkthrough and appeared professional. However, after the move was completed, they had forgotten one of my televisions. Despite pointing it out, they offered no solution and simply left. I was forced to arrange separate transportation for the large TV myself. While the crew was polite, the lack of accountability after a walkthrough was unacceptable. * Second Move (No-Show): The movers failed to show up entirely. I filed a dispute with my credit card, which resulted in a full refund. Credit Card Refund Confirmation: "We are writing to inform you that a refund has been initiated in connection with your recent transaction with Soft Touch Moving. After reviewing your dispute and the details provided, we have processed a reversal of the applicable charge. The credited amount will be returned to your account ending in **** within 3-5 business days, depending on your financial institution's posting times. No further action is required from you at this time. If you do not see the refund reflected after the stated timeframe, please contact us so we can assist you further. We appreciate your patience while we completed our review." In summary, I would strongly advise others not to waste their time or money with Soft Touch Moving. The combination of surprise fees, poor communication, unprofessional hang-ups, forgotten items, and no-shows demonstrates a clear lack of reliability and customer service.

I used Ultra fast last year and they were amazing . I have referred several people to them since I…read moreused them because they were so fast and reliable and responsible with my things. I highly recommend them and I will be using them again .

Waste of time. Asked to book at Friday, double confirmed but today the dude just blame all on us…read moreand said they didn't. What a piece