December 1, 2024. From Indianapolis IN, working the Baltimore game. We couldn't get anyone to wait on us in the bar area upstairs so left that area hoping to get better service in the golf simulator area downstairs. Service was unfriendly to begin with and couldn't get anyone to get refills and felt like a bother to the waiter. I had to get the attention of another waitress over to get our waiter and finally got refills on drinks. The time was up so we paid and were finishing up our food about 5 mins after finishing golf and were told to leave and not in a friendly manner. Many other areas were empty so they did not need our golf simulator. Went to the front and complained and did not get much better results other than to be told in an unfriendly way again that we could not leave with our drinks which was coke. This is completely different than the location in Fishers IN where service is great. read more

The golf experience was good. The bartender on the 2nd floor was awful. And customer service was atrocious. I asked for seasonings when told Old Bay was a wing dressing. When asked about other seasoning, yo told me she didn't ask because she didn't want to be yelled at. This is a cool spot to chill, but my team and I will not patronize a spot that employs passive employees. read more

bought their Black Friday deal with two gift cards to get 50 dollars in bonus gift cards. tried to use the bonus gift cards today - but of course they put restrictions on them so you could only use one at a time. I call corporate bs on this - bait and switch - and now have in essence a 25 off coupon I won't be able to use. very scammy. read more

Absolutely horrible experience. I've been to several TopGolfs facilities for events - either in attendance, or hosting them. I scheduled an event for about 10 of us. Two bays, pre-spend minimum on food, all the fixins' for a great time. We arrived and the front desk did not have my reservation, even after a downpayment and talking with the event manager. To their credit, they pieced something together for us. But when we got to the bays, there was more confusion, and the staff blocked us from using one bay (while they tried to figure it out), costing us about 20 minutes of play time. We ordered food. It took nearly 1.5 hours to come out. And when it did, one of the kids glasses had lipstick on the edge. Clearly not washed. And some of our order was delivered to the wrong table. Just an all around poor experience. I hope the service gets better but I won't be recommending this location to any of my colleagues, friends or families for awhile. read more

Holy Light Pollution, Batman! This place is pretty obnoxious, in my humble opinion. read more

Still waiting for a manager to call me back. I will be calling corporate today. We reserved a spot for 16 people and they only gave us 12 seats. Didn't want to make a scene so paid for the extra lane. Manager is not calling back. read more

My family and I went out to celebrate my sister in law birthday, however we found out fairly quickly that wasn't the best spot to celebrate at. To begin with I'm a server myself and do it for a living so I do expect good service at least decent service because that's what I give out to everybody and it's not hard at all to be kind, our server SAAKIRA was very rude , we were very nice with her mainly because we thought SAAKIRA was slow because she was night and day with us. we told SAAKIRA our golf ball dispenser stopped dispensing and it took about 15 minutes to get it all fixed up she never apologized or offered more time to make up for time lost , actually when I asked her if they could add the time back she rolled her eyes and made it seem like we're asking for too much. Fast forward now, after the 2nd time she came to grab food orders her attitude drastically changed. I placed my drink order while everyone placed food orders and my drink came out 10 minutes AFTER the food it literally took 45 minutes nearly an HOUR for one drink to come out . Our food was so cold I thought it was frozen in the midddle or maybe saakira just had our food waiting at the window cuz that's what servers do when they get upset. She showed lack of interest in our party while the party next to us got the happy and nice server we saw in the beginning. We spent over $200 there and would expect better service than this. When confronted about the situation. The manager SAM was just very lazy about going bout it , she kept just saying "oh I'm sorry" then walking away with no resolution . After telling her a third time how frustrated I was and telling her we're active military so we would like or 10% discount she tried to tell us no , I was so thrown off I had to tell her you will give us our 10% off we are serving and deserve it after alll this chaos she then gave us $4.50 off of a $212 bill ... INSANE. Over all SAAKIRA& SAM were very awful and made our FIRST EXPERIENCE at top golf very traumatic. Playing golf was fun but sheesh after all that service and back and forth with manager and them acting like it was the end of the world to give us our 10% discount and not give me my drink free after waiting 45 minutes I can say I wouldn't be returning back to this location I'll most definitely be going to DC . I would stay far from Baltimore top golf. read more

Top golf is definitely a fun thing to do with friends. However. If you want a drink or food. Well that takes about an hour to arrive. Service is way way beyond slow. Drinks well... doubt any alcohol is in them. If you go. Get a beer at the bar on your own. Do not have your server do so. Do not order a cocktail which is made poorly and wrong at that! Sad because the concept is fun. The atmosphere is fun. But if you cannot get food or drinks at a bay you reserve then where is the benefit?? Step it up top golf because this is sad if not infuriating. read more

So the wife, I, and another couple went to the Baltimore Federal Hill location in April 2023 the reservation process and accompanying fees weren't very clear and once there I realized it is more likely intentional than accidental or a result of incompetence because the cost of a 4 hr night out there jumps into multiple hundreds quickly, and for what I'm not exactly sure, all the "games" are basically the same thing, hitting a golf ball with a few friends but each title has a different screen design to keep score.....Food is ridiculously over priced for the quality and quantity you receive, think TGIFs with half portions and double priced drinks......No place to wash hands, or sanitize between turns, food came out half way through our 4 hr window, and we're being rushed out of our booth by a rude server 45 min before the time slot expired, despite having reserved the booth for the next 4 hours also which I instantly regretted upon arriving, which I now understand why they require such a large % of the fees as a deposit bc most thinking people would run....save your money, and have a better night grab a bottle of your favorite spirits, and hit the driving range with a few friends, then hit McDonalds value meal on the way home for a better experience, similar quality food and probably better service. read more

Worse experience, reserving a bay does nothing for you. Still had to wait 30 mins (not to mention over half of the bays were empty). Extremely rude and unprofessional staff. Stay clear of this location. read more

I have never been to Topgolf before but we have seen it before online and it looked like a lot of fun. We wanted to do a date night with a couple of our friends and we chose to do it there that night. When we got there it took over 20 mins for anyone to even greet us. I have no idea where our server went most of the time. We tried to go to the bar and get drinks ourselves since no one was serving us and they wouldn't give us any drinks and just told us our server will get them for us. Finally some guy came over and took our order. This guy was not our original server. He was just the first person to greet us. After that our server finally came over to introduce herself. I tried to order 2 drinks since it took so long for anyone to come over to us and the guy told us we weren't allowed to do that which I think is ridiculous considering I'm paying for it and I'm an adult. Our food took a long time as well and the portions were really small for the price. We only saw our server like twice throughout the whole night. She didn't even bring us our food, someone else did. Then we tried to order drinks again from our server and she said "okay, got you" and then she never brought us our drinks. She was not very friendly or attentive. She rarely came to check on us and everything just took a long time. You only get the time you pay for with the bay so time does matter with getting your food and drinks. By the end of the night we were really upset about the customer service. I can honestly say that I was really disappointed in the experience at Topgolf because we were looking forward to going there and having a great time. The golfing was fun but other than that I expected better service. I think it'll be a long time before I go back there unfortunately. read more

Top Golf has always been one of my go to Tuesday afternoon activities. The half-off special every Tuesday is unbeatable, especially for large groups. Starting off the afternoon we were greeted by our server, Alex, who made our satisfaction our absolute priority. From food, to drinks and more we couldn't have had anyone take care of my company any better. We ordered a few items, the Nachos, Buffalo chicken drip, and margarita flatbread, all were excellent choices. I recommend the pitcher of multiple beers they offer to get the best band for your buck. I'd like to also thank the manager on duty, Sarah, who accommodated our needs in moving to a new bay with no questions asked! This was an above and beyond experience. Although we golfed at our second bay for bit less in time, Tasha, our new server, was just as helpful in assuring anything we needed was taken care of. 10/10 will be back again! read more

Worst top golf I've ever been to. I thought it'd be great to have a top golf here in baltimore but the service is slow, employees are mean and rude, the wait time is ridiculous. I'll never go back to this location. Baltimore is my home and I'm disappointed read more

Terrible service. Standing at bar refusing to service us. There is no one here too. The two people working at the bar are standing and not serving customers. I work in a busy bar and waitress... there is no excuse for this behavior. I am very understanding of overwhelming, busy situations but this is just laziness. For the price I am paying, something needs to be done about this situation. Not to mention when I got my drink the cup was sticky. GROSS. read more

We celebrated 2 birthdays at Topgolf, reserving 2 bays for 2 hours, prime time on saturday night at 6pm. The establishment is really nice, new and bars on each floor. The chief complaint i have is service. They seemed to be under staffed. Our server Samantha was very nice, but service was slow and not correct all the time. The same for the downstairs bar, service was slow. The other complaint is food. I heard their food was really good; the wings, nachos, pizza not up to par. read more

Tipped on the food/drinks portion of the bill ($64 leaving a $12 tip) & not the golf fee ($92) and the server came after us while in line for the bathroom to complain about his tip!!! ARE YOU KIDDING LOL? read more

I love the location and the decor. Bartender Rhy was nice and attentive. We sat at the bar and it was freezing from the cross breeze from the front and side doors which made our visit extremely uncomfortable. We were so cold that we decided not to play when our bay was ready. I will go again when it gets warmer. read more

Best place to visit and work. Best bayhosts, very friendly and happy. Delicious food and fun golfing. Golf Services are very accommodating and welcoming. Awesome bartenders!! A must do while in Baltimore!! read more

if I could give this place 0 stars I would. being told shortly we are up. 2 hours later nothing. then a random text saying we got removed from the list. while sitting at the bar. dont visit this place if you don't mind making it a day thing. lots of waiting and lying staff. read more

Unfortunately, our corporate group holiday party was held here. When our group of approximately 30 arrived, NO ONE had anything set up. No room with food, no bar waitress, no golf ball machines working. Nothing. We were told by a manager that "the people who were assigned to our party did not show up." Yes, well, how is that our problem? Know the business that you are in. After about 45 minutes, the golf ball machines were all working and we did finally get drinks served, very slowly. (I walked into the service bar at one point and marveled at how a bartender, who was in the weeds, could move any slower. It was pathetic. The food, when it was finally served, was just ok. The "homemade biscuits" could have doubled for golf balls. Aside from all that, the actual "games" were very cool and a great concept. It's a shame to have to leave another bad review for this place. It could really be a neat and fun attraction for Baltimore - which is sorely needed. I believe our office manager who coordinated this event reached out to TopGolf with the concerns and bad experiences we had. Let's see how they respond. And let's see if anyone responds to this review. Shameful. read more

I absolutely enjoy coming here anytime I go. I've been a handful of times and I've had the same server about three of the times I've come. I first went in the winter for a work event and I had this lovely server Destiny with my event. She was friendly and had a great personality. I brought my husband another time on a Tuesday just to really enjoy my time. The food and drinks were great. I remember I had Destiny again and she was recommending different drinks for us and telling us the best times to come and helping us with our games and giving pointers. The venue is rather beautiful and so clean. The managers for the most part are extremely helpful. I had an issue one time I went and I think the woman named Sarah helped me and fixed the problem. I had one incident with this one manager Sam she was absolutely rude and disrespectful. The way she was talking to the other staff I'm surprised she has a job there. She just blows them off. I went last week for a friends party and of course I got lucky enough to have Destiny again. We were joking about Greys Anatomy and she asked if she could join us on a whipple surgery. I had Sam again and I did my best not to interact with her but having Destiny be so engaging and helping made us enjoy our time more than she will know. She's absolutely a ray of sunshine there. I can't wait to go back and hopefully she's there to be my server she makes every experience I have with her memorable read more

I booked 4 bays at top golf, arrived early our reservation time passed and we were told to wait in the common area. It took about 30 minutes after our reservation time for us to be told we could go upstairs. Instead of the full two hours of game play that I paid for we were left with an hour and a half. Not only did I spend nearly $600 reserving the space for my birthday, but when I asked Dan the manager to either extend our time or give us the 25% off of my bill back for not having the full two hours he proceeded to get a nasty attitude and say he was doing me a favor by even giving $20 off. It is not a favor if I paid $600 for game play. Not only did he upset a majority of the people at my party, he ruined a great time. My party was pro dominantly African American. I did not see him speaking to any other patrons this way. This was my first experience going to a top golf and I'm not sure I ever want to go back if that's the way management treats people of color. read more