We had family and friends fly into town from all over the country expecting to celebrate my husbands retirement from the military, a major milestone and instead were met with unacceptable and disappointing experience that felt disrespectful to my husband's 20 years of service.
We were told to we could arrive at 10:30 AM and were assured that someone would be present to assist with setup. When that person eventually arrived she was unable to provide any meaningful help, had a poor attitude, and did not even know how to operate basic amenities such as the fans or air conditioning.
Our event was scheduled to take place on the outdoor patio. At no point during the booking process were we informed that the patio lacked functioning outlets, fans, or air conditioning--details that are critical when planning a daytime event in warm weather. After expressing our concerns, we were relocated inside, but only after speaking to a different manager than the one we had originally worked with. The new location, on the upper level, lacked sufficient airflow and was hot and extremely uncomfortable.
Additionally, our booking included a server and a bartender--neither of whom were present when our guests began arriving. A guest in attendance took matters into their own hands and stepped behind the bar to serve water, as there was no wait staff to assist. This was both unprofessional and frustrating seeing that they were our guest and not supposed to be there working!
When our guest speaker began, we asked that the music be turned down so attendees could hear the presentation, we were told "No," despite our group of nearly 50 being the mass majority of who was occupying the restaurant at the time. This made it difficult for many of our guests to hear the speeches, especially those seated toward the back.
When a server finally appeared near the end of the event to clear tables, it was clear our large party was an afterthought and the lack of service had already impacted the entire experience for everyone as they were all commenting on the dirty plates across the tables, lack of refreshments with overly warm accommodations. When we were told that coffee, water, and sodas were included with the service.
I actually emailed the restaurant and have not had a response from either owner or manager, hoping to resolve this privately. I would have preferred to speak to someone rather than leave a public review. Based on this experience, I cannot recommend this restaurant for events or basic customer service. I live in Canton, and this is by far the worst service I have experienced in the neighborhood.
The one positive from this experience was the view and location on the Canton waterfront. read more