I am more and more interested in how my dining experience makes me feel and if my time and money is well spent. I sadly had a disappointing experience from the front and back end of my visit. First, the host called to confirm my reservation, which was appreciated at the time because I was running late. However, the host (which I later found out was the owners of Maggie's Farm) had an attitude that left me feeling as if it was a major inconenience that I still wanted to dine with them. She states, "Well, we can try to make this work". There was no pep or life in her voice. Secondly, the same hostess (and owner) approached our table after we completed eating and said, "We have another reservation that needs this table in a few minutes". We did not react by getting up. Instead, we notified the waiter (who we suspect was the other owner and husband of the hostess) and he immediately left us to take care of our complaint. He looks upset. When he came back to the table, he said, "everything was ok". We sat there another 30 minutes sipping on our coffee, and the restaurant cleared out, no new people were seated. We were surprised and shocked that we were treated so rudely, unjustifiably so. This company is expanding up the road, opening a second business. Today this restaurant lost new customers and return customers. They need to learn how to treat customers with appreciation. This is not a cheep restaurant. For two to dine for brunch with coffee was @$36. I will gladly put my money into Zeiks coffee shop or other local restaurants in the area than return to Maggie's Farm. A sad day in Lauraville, MD.
3/14/17 response to Maggie's Farm Owner:Dear Owners,
We cannot take on the responsibility of your business decision to accept our late reservation for Sunday brunch. Your hostess/owner accepted our reservation, even after we were late, and then be treated disrespectfully by your wife/hostess, almost as if she was vindictive to patrons for being tarty. This is immature.
As a matter of factualness, we offered three times to split up the table (two 2-tops attached) that we were seated at for brunch, to allow other possible patrons to use the two-top attached, but three times your staff said "no".
We also would have been better off going to Zeiks that day (where customer service is one of the best in Lauraville and the City of Baltimore and surrounding area) due to the shaming/blaming we felt during brunch and now sense in your response. Shame on you! Your expecting patrons at brunch to know that there is a 1 hour time limit to dine at your restaurant. Whew.. that is a tough game to play with people that are dining and paying for a dining experience and food.
Also, your response does not justify the hostess/owner's behavior....being told by the owner/hostess to leave because the table was needed for a reservation in "5 minutes". Again, there were no seatings after she made this comment in the restaurant. There were 5-7 empty tables (seating 2-4-6 people). This response is inexcusable. Blame the customer for your own decisions to accomodate patrons.
No you will not have the pleasure of our business. We will certainly look at Zeiks, Fork & Wrench, Jack and Zach Food, The Food Market, Waterfront Kitchen, Clementine, ... and other brunch and/or farm-to-table businesses in Lauraville or surrounding area. read more