Incredibly disappointed by work performed at Top Gun. I chose this shop as it was one of Geico's preferred shop (Xpress) I usually look at the reviews and make a decision based on an overall picture but man was I wrong with this shop. After getting into an incident, I had my car towed here and at first everything seemed fine but as my car sat at the shop due delays in parts which I understand was out of their control, I started getting frustrated and lack of transparency became obvious as I kept pushing for a date of when I was going to get my car back. My car was returned to me, without informing me that the window button was not working along with my lcd screen which was not even part of the reason as to why I brought my car into the shop. My TPMS sensors were also not working. In essence, this shop managed to introduced issues that were all electronic related and failed to diagnose them and are now having me deal with insurance to get those issues resolved with the Lexus dealership. They did repair all the physical damage but along the way they don't have qualify people to handle electronic issues so please BEWARE as they are now pushing these issues on to me to handle with insurance and I may be out of thousands due to their incompetence. read more

Took my car to them to get looked at and to get an estimate for the damage done to the undercarriage. Ended up paying for other work to be done on top of it, but when I got the car back they had poorly put a new bumper on and didn't fix the original issue. They initially told me it would cost $100 to repair and then somehow it turned to $3-4k. The mechanic Jordan hid in the garage and refused to speak to my fiancé when he wanted to ask him questions about the repair and was forced to go through the receptionist, who although sweet, knows nothing about cars and isn't qualified to answer those kind of questions. The receptionist is literally the only reason this auto shop is getting any stars from me. read more

They billed me for service that was not performed. When I discovered this, they quickly admitted the work was not performed. However, they indicated that "Corporate" would have to refund the money. Weeks later, I have received no refund and not heard a word from their parent company, CollisionRight. I feel they took advantage and probably hoped I would not find out. I cannot in good conscience recommend this company. read more

Grateful for the assist. I dropped in without an appt seeking help connecting with a reputable company/person who would do small dent repairs. I had tried to contact several and no one would call back. The manager offered to take a look and provided me the name of a company who serviced my area. The manager called the guy on my behalf to ensure we connected. The manager did not have to do any of this. I truly appreciate the help and connection. read more

Great service, reasonable price, very efficient and personable, end product was excellent read more

Would not recommend. The bodywork and paint were unacceptable. If I weren't selling the car the day we picked it up, I would net have accepted it. read more

They stole my Ray Ban sunglasses out of my totaled car. I would not trust them. One Star.

I stopped by the Rockville location to get my bumper repaired, they went ABOVE and Beyond to make my car look BRAND NEW.. and they detailed the car inside and out which was a pleasant surprise #ThankYou read more

Top Gun Collision Repair - Frederick - Before and after photos of my car - Body Shops Near Me - Frederick, Maryland

My car was hit in a roundabout on the left rear side. I called my insurance company and they gave me names of several repair shops from which to select. I chose Top Gun, based on their online reviews. They were fantastic - from scheduling the appointment, to securing a rental car and returning it easily, to the repair itself. Absolutely top notch work and excellent customer service! They kept me informed and answered all my questions. You can't go wrong here. Thank you, Top Gun! read more

Excellent work and I would recommend very much. I had the work done last fall and still looks like new.

Not sure where to begin here because the experience from the start was problematic. My standard silver 2015 Toyota Camry was parked, got hit and had a decent size scratch. Didn't think much of it did the insurance claim process and this place was the "preferred vendor" First red flag- I took the car in for an evaluation... they said I had to leave the car there for SEVERAL DAYS... for a scratch. No mam I said never mind they called me back and were like no no we can take quick pictures... it took less than 5 minutes. After they claimed that filling and painting the scratch would take up to three weeks... again I said no thank you I'll take it elsewhere and they called back and said no no we can do it sooner. They lied I dropped my car off for a paint scratch the 18th of July and did not get it back until the 2nd of August. No special parts, no custom color. The only reason I even took the car there and agreed to take it back was because I'd already started the process with insurance. They didn't even replace the mirror cap someone had knocked off. My friend also had her car "repaired" there and the back door no longer closes correctly. They kept saying parts take a long time ... no parts were ever ordered. Using Covid as an excuse for lying and poor customers service has gotten really old. The other collision shop told me one week would be no problem. I would have had a reassessment done there had I known they would take so long for a paint scratch. The worst part is multiple phone calls they said they'd call me back with updates and never did. Several classes and a missed business trip later and I have to say I wouldn't recommend this place. Take your car elsewhere. After all of that they never even fixed the mirror cap. read more

Top Gun did a great job repairing some damage to my car. It took about two weeks and they staff was extremely friendly and helpful the entire time! read more

I've taken my SUV to Top Gun twice now. The second time, I just needed a little help, something too simple, really, for them, but I needed help with it. The folks at Top Gun made time for me that very day and treated me like I was their most important customer ever. I hope I never need a big repair, but I know where I'll go if I do! read more

What I love about Top Gun in addition to their superior skills in bodywork & mechanical issues is how they treat me. This goes for the office staff as well as the mechanics. They always make me feel like family, going out of their way to make things easy for me. I am a senior citizen with chronic pain & mobility problems. They actually sent someone to my home to take my car in to be serviced. They keep in contact with my insurance company, Liberty Mutual, & Enterprise car rental. They make me feel safe--my trust in them is beyond anything I've ever experienced before. Prices are fair and they are totally honest, never forcing unnecessary jobs to pad the cost. Where have you seen THAT before? I wouldn't take my car to anyone else. read more

Thanks! What a great job. Not only was the work excellent, but the "cleaning" of my vehicle was more than I had expected. It was "detailed" and beautiful! State Farm has them as one of their repair services. Being new to the Frederick area, I did my research and found them to be what I was looking for. They also offer on-site car rental service (pre-arranged). So, when I dropped of my vehicle, I was able to get the rental right then and there. Same with the drop off too. Bravo! I highly recommend them. Staff very friendly, helpful and good communication. read more

Top Gun Collision Repair - Frederick - Before - Body Shops Near Me - Frederick, Maryland

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I've used Top Gun twice - once for body repair after being rear-ended, and most recently for a new transmission in my Jeep. Excellent customer service and competitive pricing on the trans (the body repair was covered by insurance.) I can't wait to take my Jeep back for the fun aftermarket stuff... it's one of their specialties! read more

My camper had extensive damage while parked on my property in back of my garage. I called my insurance company and said I wanted to take it to Top Gun for the estimate. They said ok and I called Top Gun and arranged to drop it off Saturday morning. When we got there Tia was the only one on duty, an she told me that my insurance company had canceled the appointment. Great. Tia called my insurance company and got that straightened out and told us where to park it. She took what what was starting out as a bad day and turned it around. read more

Truck was the meat in a collision sandwich. Repair was perfect other than a revisit for loose connection on back up camera. Recommended highly! read more

I own a 2019 Nissan versa and I had a fender bender in June I search for a collision that specialized in Nissan it took them 2 1/2 months to complete my car it was excuses on top of excuses from parts being on back order to the person that was working on my car quit which delayed the process even more. After receiving my car the damage that was done from my accident was fix I gave them my vehicle with just a collision damage I got my vehicle back with my glove compartment broken, I have a piece at the bottom of my car hanging and dragging, also my rug in the back seat is pulled up and ripped. I called Top Gun about my findings and they claim it wasn't them and that the only problem they will fix is my bottom panal not a place to bring your car my car was fairly new and I take very good care of my car so I know that I didn't have these issues and Top Gun claims it wasn't them. If you bring your car here to be fix take before and after pictures because they will refuse and deny what they have done read more

Attempted to get some body work done on a vehicle. Full disclosure up front, this review/rating is based on their customer service and repeated unwillingness to give me an estimate or service my vehicle, not on the work done. Submitted pictures and information via email as they had suggested. Received an email back from Matt within 90 minutes requesting more info/pictures. The information was gathered and sent to them within 15 minutes. And I never heard from Top Gun again.... Twice I inquired if they had received my information, and I never heard anything from them. I can only surmise that my repair job was, in their estimation, too small for them to waste their time with. I own a small business...I know you never turn down the small business because it eventually leads to bigger business. Good luck with that... read more

From the front desk service giving the estimate, to the results, everything was perfect. I had a deep scratch from a garage door incident (self inflicted) on the rear hatch of my Outback. It was expensive, but bodywork is. I got two other quotes and they were all within a few dollars of each other. I added on a full detail ($150) and the car was spotless. You'd have never known there was a huge gash on the hatch. They were done a full day faster then quoted. The office is across the street from the actual workshop. Google maps will lead you to the workshop. Go across the street. read more

Top Gun did an amazing job!!! Easy to communicate with and repaired my bumper within 1 day. Bonus - they washed my car before returning it to me. read more

Staff was friendly and helpful. There is a great waiting room. I did have to wait for 15 minutes because it took them some time to get things together. Once we were pass that stage, it didn't take any time. I will definitely return if I ever need assistance with my car. read more

This shop was professional. Great job on repairs. Very efficient. Made payments and pick up very easy. Thanks guys! Hopefully won't need repairs in the future, but if we do this is where we will come. read more

I highly recommend this business for a number of reasons: 1. Estimated time for the repairs and delivery was accurate; 2. Staff was helpful, courteous and professional; 3. Johnny and the staff were easy to get in touch with and answered all of my questions in a timely manner; and 4. My car looks brand new thanks to the repairs from an accident! read more

I am the owner of Derek's Towing in Frederick. Everytime I tow cars into top gun collision the staff is really nice and theres plenty of room to park. keep up the great work guys read more

Amazing Job they did! Staff was so nice and helpful. My car had a big scratch at the front and some small ones under the big one.We went to Younger Nissan they said they gonna take 2 days and 500 dollars to repair it.But Top Gun Staff (I was too exciting to asking his name) said we don't need that be repaired for these small scratches.He rubbed the small ones away in 1 second,then painted some sliver car paint on the big one within 5 seconds.AND DONE. They save my time and money.They are LIFE SAVERS. I will definitely return if I ever need assistance with my car. read more

Went to Top Gun today{7-24-17} to talk to them about undercoating my new Ford truck. Arrived at about 10:20 AM. Receptionist very polite, said there were two people in front of me. I said I just wanted to be sure their phone price was the same as their "look at it" price. They had one appraiser working. Remember, there were two people in front of me. I sat and watched him chat with every Top Gun worker that passed by, one or two salesmen that came to solicit business, and spend time at his desk, which probably was necessary. At 11:10 I had pretty much had it when the receptionist said " Oh, you wanted info about undercoating, you needed to make some noise. ENOUGH Left at 11:20! I will not be going back. read more

I have been to Top Gun way to any times but they do outstanding work. I recommend them 100% over any other repair shop. They will not disappoint you read more

They done a perfect job on fixing two bumpers on my car! I can recommend them without any reservation!

Came in for a minor collision repair, and it was finished in reasonable time. The staff is friendly and accomodating, they even detailed my car! Smoothest repair I've ever had. read more

I recently got into an accident due to another drivers negligence. My insurance suggested Top gun collision, I arrived and was greeted with friendly staff. The owner (Wayne) walked me around my vehicle to figure out damages. I was kept up to date while my vehicle was in the repair process. They were even finished a day before the estimated date. I picked my vehicle up and the paint was an exact match and they cleaned it for me. highly recommend them to friends and family. Great work! read more

After hitting an animal and getting an estimate from my insurance company, I read reviews before choosing a repair shop. I've had some mediocre results with body work in the past, so I was concerned my Mustang would never look the same. Top Gun did a remarkable job. The car looks like nothing ever happened to it, and it was washed and very clean when I picked it up. The entire process was easy from making an appointment to getting frequent text message updates to picking up the car. read more

Great experience with Top Gun! They did a beautiful job fixing the dent in my brand new car. Can't even tell anything was ever there! They gave me rides to and from work, the job was finished promptly, and the price was excellent. They even cleaned the inside of my car! Each time I went to the store front, the president of the company was running the desk, so I felt like I received a very personable experience and my car was in good hands. Hands down I'd recommend this company for any of your auto body needs. read more

I took my SUV in for minor tailgate repairs. Since my car is still pretty new I was worried about the quality of the work, but didn't need to be. It looks perfect! The staff is professional and truly understands customer service. I definitely recommend this place. read more

Nice job. All I needed was clarification on quotes. Wasn't happy. They came out a bit shady.