Decided to try them again after I heard from a friend that their service got better. I was…read morepleasantly surprised by the service.

This is my second time coming here. And this second time the staff members were very tedious over…read morethe cleaning from inside and outside. Effective, affordable, and structured with a system on who does what.

Best customer server I love coming here staff are so friendly and helpful they always doing a…read moreamazing service

I took my mothers car here because she told me the previous time she went it was a good clean, so I…read morebrought cash to tip the cleaners. However, after tipping A LARGE AMOUNT and getting to the car, it was obvious from the first glance that so many spots were missed within the interior. We bring our dogs with us everywhere so there was a lot of dog hair spread throughout, but I had paid for the full service option to ensure everything was cleaned. To the naked eye, there were so many spots that seemed weren't even wiped. From the steering wheel, the seats still being brown with dirt, to all the nooks and crannies being full of dog hair.... a 5 year old could've done a better job. I had to go to the store afterwards and purchase car cleaning wipes and wipe down the entire interior myself, which immediately got all the spots that were missed. This was a total disappointment as I went out of my way to go to this location and everyone being kind.

Had a Maintenance Wash this weekend and couldn't be more pleased! Excellent service and my truck…read morestill looks freshly washed three days later. Highly recommend and will definitely be using them again.

I highly recommend this place! I usually lower my standards for places like this because I am very…read moremeticulous but this was really great! The price is very reasonable and worth it. We came back after a beach trip and there was sand, sunscreen, and handprints all over the car, no matter how hard my husband and I tried to clean it it was still dirty, but now its squeaky clean!

I've been searching for a company to apply a ceramic coating to my car since I purchased it January…read more2024. I needed someone to come to my home to apply the coating at a reasonable price and do a quality job. I took a chance with Premier Mobile Detailing, and I was definitely not disappointed. Caleb is a very responsible person, keeping me informed at every step. The outcome was amazing! Thanks for all your hard work.

Caleb is professional, extremely thorough, has a great work ethic, and is a pleasure to work with…read moreall around - plus his services are reasonably priced. I had him do a full interior exterior clean on two cars, plus steam cleaning, engine cleaning, and headlight renewal. He was at it all day non-stop, and left them both glowing. Highly recommend!

Thank you for still having a touch-less wash not taking my ferrari anywhere else. Friendly staff if…read moreyou have questions or need help. Can get busy.

Had my bumper replaced and was told not to go to car washes with moving brushes for 60 days! Well…read moreSpring came and so did all this pollen on my car. My dark blue car was covered. I asked around and found this was the old school car wash where you can do it yourself. Funny I didn't realize how many people still go to self serve car washes because it was packed! There was about 4-5 lanes and you have to get tokens to operate the wands. The machine takes cash and credit card. The tokens are $1 each and gives you a certain amount of time. So the more time you need, the more tokens you should purchase. I say, come with patience because as I said this place was crowded and depending on who's in front of you, your wait time will vary. I got out the car while I was waiting to get my tokens before it was my turn but I did see a guy pull in to the bay and then go get his tokens. The guy I was behind started busting out his buffering tools and wax so I waited quite a bit for him to finish! But he did add a couple tokens when he left and told me to pull in! I will come back like on a Tuesday morning.

My car looks better than when I bought it. Donte was kind, communicative, and professional. Will…read moredefinitely do business with again.

I was visiting my sister and borrowed her car and boy, was it a sight. She has two young boys which…read moreis understandable but it looked like the bottom of a garbage dumpster. I Yelped around and Donte immediately responded and gave me a very fair quote. He even fit me in the next day which was a 7 AM Sunday slot and came right on time. After 3ish hours, my sister's car was transformed into a brand new sparkling car that smelled so wonderfully. He is so nice and friendly, brought all of his own materials which were top notch quality. We will be calling Donte again and have started to refer him to our neighborhood community. Thank you Donte!

I recently took my Tesla to them for detailing (premium package). My car is 4 years. The results…read morewere absolutely amazing! The exterior looks better now than from the factory. I know this doesn't make sense, but I'm not kidding. They did an excellent job on the paint to include removing minor scratches. The interior was also pristine! Highly recommended!!!

Excellent work. Never disappointed. Great local owned business always first class serviceread more

Quick drive thru no wait; store manager assists with the payment kiosk; and excellent car wash;…read morepaying customers have access to free vacuums and towel stations. Highly recommended

Great services for the value. Included in single time purchase is wash, wax, air dry then free…read morevacuums and window cleaning stations available. Monthly services available for even more savings

I've been to this Flagship location 5 or 6 times now. It's important to set your expectations; this…read moreplace is a car wash and they do have so even their most expensive option is still a car wash and not a detail. That being said they do have detailing packages available. I think flagship is a great option if you want quality results at a predictable price and time frame. They don't get every spec of dust or crumb and the windows don't always come out stellar. But if you point it out they will take care of it. Anything above that would be a detailing package, which also seems reasonably priced but I'm yet to try. I've also dealt with their customer service when I've called their website number. The lady was helpful, friendly and attentive. She made me feel like they valued my business. That encounter was a big reason I continue to go back.

Herndon location paid the ultimate one $44 I believe they don't even wipe down the doors the…read morecupholders are still dirty might as well pay for regular. Service is awful I would try a different location. The seats are simply wiped not even cleaned well. $44 down the drain

As a retired U.S. Air Force veteran, I take pride in supporting veteran-affiliated businesses…read more That's why I initially chose to work with TLC Auto Detail, operated by David (Dave) Miller and Rachael Dailey. I've spent close to $9,000 with them over the years. Unfortunately, I can no longer recommend or trust this business. I paid a $600 deposit for a service I canceled a week in advance. The owner, Dave Miller, assured me the deposit would be refunded. Four months later, I'm still waiting. I've followed up at least 11 times and received nothing but empty promises and excuses. They provided no service, yet kept my money. That's not how you treat a loyal customer. I filed a BBB complaint (Case #23237895) that TLC Auto Detail never responded to, and I disputed the charge with my bank in hopes that they are able to resolve this for me. This business has completely lost my trust.

As a small business owner myself, I really don't like writing bad reviews of other small…read morebusinesses. Unfortunately though I've had this bottled up for way too long and feel that it needs to be publicly shared. Additionally, I have communicated recently with 6 other people on the Tesla Northern Virginia group on Facebook who have had near-identical experiences with TLC. Buyer beware! The reason they have such good reviews is because when they mess up, they offer a refund if you sign a non-disclosure agreement (NDA) agreeing to not post any negative reviews. They did this to me and many other people. See the full story below: I purchased a Tesla in December 2019 and scheduled with TLC to have PPF and tint installed shortly after delivery. After getting my car back from them, I was shocked at the sloppy PPF install. Pieces were peeling, edges were not cut correctly, edges were not tucked, large gaps of un-protected areas were exposed, there were bubbles everywhere, etc. It looked like they had a trainee do my entire car. I've attached pictures to this review showing the sloppy install. When I complained to TLC, they said that it was normal and that PPF was never perfect. Basically their answer was that I just needed to lower my expectations. I originally believed them and just decided I had to accept it, but it continued to get worse and began peeling even more. I took my Tesla back to them and they offered to trim off the peeling edges, but they refused to replace any of the pieces. I let them trim the edges, and all it did was make things worse and left huge gaps. I took my car to another local shop for a second opinion. They were appalled and couldn't believe what had happened. They said that PPF can indeed be installed perfectly and that this was one of the worst PPF installations they had ever seen. They removed several PPF pieces and found that TLC had scraped huge sections of my paint with a razor blade, permanently damaging the paint. My car had been completely butchered. The other PPF shop helped me coordinate with a body shop to get my car re-painted to repair all of the razor blade marks. The body shop was ALSO horrified at the terrible PPF job, so much so that the owner of the body shop called TLC's owner (Dave Miller) and insisted that Dave needed to pay for my re-paint. After some back and forth, Dave agreed. Once the painting was done, my car was taken back to the other PPF shop and they did an absolutely amazing/excellent job - one that I would consider essentially perfect. The difference between TLC's work and this other local shop was huge. After this entire ordeal, I asked Dave if he would refund me. He agreed to a partial refund if I signed an NDA. He sent me an NDA with typos which I requested multiple times be corrected before signing, and it took weeks to get him to reply to me. Finally in the end I decided to not sign it because I wanted to be able to share my experience with others. I never got my money back and basically had to pay twice to have PPF installed on my car. It was a costly mistake considering the massive amount of time I spent trying to get it fixed and the amount of time I spent without my car while it was being repaired. I will give TLC credit where credit is due...the tint job they did was fantastic; however, that was after they re-did several windows that had bubbles and were not originally installed correctly (they claimed the bubbles would go away, but they never did, so they finally agreed to re-do the windows that had bubbles and it's been fine ever since). If only they could have handled the PPF as well as the tint.