The other day I witnessed something at your restaurant "Top Deck" that was horrifying to see a person treated. I ran into this family after the incident (they were participants for Hot August Nights so I was able to get a little more detail) This gentleman ordered fish and chips and when it came out it was uneatable. When he brought this up to the wait staff, he was harassed, called names and ended up being escorted out and threated to be arrested. The chef and the poor excuses for management came out and made a scene that this man and his family had to endure. Everyone watched and listened and I heard it all. I have never been so appalled to see this happen in front of my eyes. This man was not causing a scene and no he was not drunk or drinking. This Chinese "manager" had Reno PD come in and treated him like a felon. OVER FISH!!!!!!! When I spoke to this man and his family Later, he told me they Banned him for 3 years and would be arrested for trespassing if he came back. Personally, the chef, the manger and security should all be fired after seeing how they treated a customer! I was embarrassed for this party. I will not be returning (food wasn't good anyway) and I have told so many this story that won't be going either. They should have stayed shut down. DO BETTR! SHAME read more

Unfortunately this was not the visit for us I guess. Steak and lobster cold. Waitress Mary was really impolite. She served all salads but my husband whom she avoided like the plague. I get it. He's Hispanic. But he's still a customer. He felt it. I hope Mary is happy with herself. Her demeanor was obvious. Next time IF THERES A NEXT TIME we frequent your establishment and she's our waitress, we are walking out. She wouldn't even bring more than 2 steak sauces even though there were three steak dinners. I'm assuming because one of them belonged to my brown husband. Yeah. NOPE read more

They got me when I saw that they had prime rib and lobster for $16.99. It was one of the few times that my wife agreed to eat red meat during our roadtrip. The prime rib was about a 1/4 inch thick, no more than 1/2 lbs. The lobster was enough for a couple of bites. Corn was my side dish. It was a pretty good meal for the price. I was full after eating it, and did not have to eat anything else. It was good stuff. No complaints. read more

Top Deck Restaurant - American Near Me - Reno, Nevada

Every time I'm in Reno, I always make sure to grab a delicious & very affordable dinner at the Top Deck Restaurant in Cal Neva. I have been coming here for over 30 years, ever since my parents took my siblings & I as kids! The prices have gone up over the decades, but they are still the best prices for the quality of food that you can get in the downtown area. I've always liked their different variety of food items that you can get on their menu, and you just cannot beat their prices. Their service & food quality are always decent, and I always get my money's worth. read more

Top Deck Restaurant - Their Prime Rib dinner, medium rare. - American Near Me - Reno, Nevada

Walking into Top Deck felt like a step back into time. It had old school diner vibes. We were sat right away, service was quick and attentive. The food was okay. It was in line for the price. I had ordered the steak entree dinner, medium well. It was more like well/over done, but a small portion of the very center was the correct slight pink finish. The au jus helped to keep it moist and not as tough. The fries were good, the veggies kind of tasted like they were from a can. My husband ordered the prime rib and lobster. He enjoyed the prime rib with the sauce. He asked for medium, which most of it came out as. He was a little disappointed by the lobster, mainly the very small amount he received. He also enjoyed the mashed potatoes with the country gravy. Overall, the food was okay, nothing special. I don't think we'd be back for lunch or dinner, when we think there are some better options in town. But we'd give their breakfast a chance as they had a wide variety listed in the menu. read more

Top Deck Restaurant - Steak entree - American Near Me - Reno, Nevada

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Worst experience in a restaurant ever in my life. Place is empty. We get seated and wait 10 minutes for server to come. We order water with lemon and look at menu. 10 minutes later She comes back to take order but brings no water. We give order. Just onion rings and chicken fingers to share. 15 minutes go by still no water or food and server is nowhere to be found. We get up and leave never receiving anything. Barely even acknowledged. Place is embarrassing. Please do yourself a favor and go elsewhere. read more

Stopped into Top Deck at the Cal Neva and was pleasantly surprised. Classic old-school Reno vibe with super friendly service. I had the prime rib special and it was excellent--juicy, cooked just right, and came with all the fixings. Prices are great for the portions. Perfect spot for a hearty meal downtown. read more

This place use to be my go to spot. But just like everything else in Reno, this place went downhill. The staff is rude and unorganized.

I had very low expectations for Top Deck.. and even then the food was very disappointing .. the quality was awful..but the staff brought it quickly.. even the so- called orange juice was watered down ... I can't recommend this place to anyone! read more

I came in with low expectations and I ended up loving this place! Classic, diner food that was well made. The prices were excellent. Our waitress was so nice and helpful. Honestly I was just so pleased overall to find such a good place close to the train station. Would 100% return next time we're in Reno. read more

What a hidden breakfast gem! The staff is so friendly. The food came out hot and just as we ordered it. The prices are reasonable. The casino area is pretty shabby. Don't let that discourage you from taking the elevator up to the third floor for an enjoyable experience. read more

Top Deck Restaurant - The "Classic breakfast." - American Near Me - Reno, Nevada

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Had a meal here the other day and it was quite good. The price was very reasonable. I had the tuna melt, which was ok, not great. There was generous amount of fries, which were very good and it also came with a cup of soup and the chicken rice was very good as well! The service was stellar. read more

If you're a senior citizen looking for mediocre, relatively inexpensive food , this might be your place. This place, like much of Reno, is stuck in the 70s/80s. Service was friendly and honest (Do you have CocaCola? We have a cola!) There are better options. read more

This place has changed so much for the worse. We had steak and lobster, well the lobster was a very small 4oz and prime rib thin as paper. Only comes with fries, unless you pay for a different starch. Our service, or should I say lack of, we were greeted by a grumpy young guy, then as soon as seated a nice older gentleman got our drink orders. Then came our server, Porsha. She came by quickly and when asked about specials mumbled fast and walked away. She had to get to the back room where she was eating. During our whole visit she did NOTHING but eat. Our water was refilled by the gentleman. When our order came up she came out from eating and grabbed one plate, having another employee carry the second one? Our food was cold, and we never saw her again until she dropped our check. Do you think she said anything or cleared our plates, hahaha... way beyond her service. Place is in need of a renovation and some management who can properly train their employees. The looks they all had, except the first older gentleman and the gentleman cashier who was very nice, seemed as if they hated their job. read more

This is still the go to place for prime rib special. 6 ounces of prime rib, french fries or mashed potatoes and gravy, and a soup or a salad. All for just $7.99. We have been doing the special here for about 15 years. The price has gone up since Covid started, however it still fills my 17-year-old boys up. Still plenty of food. Quite a few of the workers remember us and greet us every time we come in. They always make us feel welcome. Today we had a new waitress taking care of us. Her name was Shantel. She was very happy and cheerful. Wonderful personality and very friendly. What we ordered: 3x prime rib special ($7.99) Steak and lobster ($12.99) Steak and shrimp ($8.99) 5 dinner salads The salads were included and were very nice. I asked for extra tomatoes and the dressing on the side. Shantel was very accommodating. Dinner was pert and service also, can't ask for better. Still our go to place for inexpensive prime rib. read more

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Food was great and our server Walter was on top of everything. We love coming here for lunch or dinner. I recommend this place to everyone. read more

Top Deck Restaurant - He was so attentive and our food was fast and delicious. We always come here. We love this place!!!!! - American Near Me - Reno, Nevada

I am doing an update on this review as it has been over 10 years since I have been here. The good news is the prices have not changed much and pretty cheap to eat and my wife and I used our comps for this place. The place is more lighter and brighter instead of dark and gloomy. Prices range $7 to $15 dollar a meal depending on what you are planning to get. Unfortunately, I could not get the bad stuff because I forgot my gout medication at home. The portions are very good and decent. We ordered both the wraps. I ordered the Cal Neva wrap for $10 dollars and my wife got the Chicken Caesar Wrap spinach. They did not ask us if we wanted potato salad or fries. Anyways I remember I could not eat fries because that is a trigger for my gout. We asked the waitress for potato salad and she said she thought we ordered the fries. Anyways they gave us the potato salad with no cost which was great. Overall, I would say it was not too bad. I would come back, but the service can use some work though as they forgot to give us some water after they asked us if we wanted more. But I would give it a 4.5 stars. read more

Top Deck Restaurant - Cal neva blt - American Near Me - Reno, Nevada

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Great service. The food came out quickly and the waiter was really nice. Got the $9.99 steak and fries. Very good deal!

Having just arrived in Reno, I needed a quick beer and some lunch. I Yelped the area for cheap food and the Top Deck at the CalNeva came up. I walked about 3 blocks to get there and through the smelly VERY old casino up several escalators, around hidden corners, up some stairs, around more corners and finally found the Top Deck. For some reason, I thought it would be outside or have a view based on the name. Anyways, this place is everything it should be, from the staff, old booths, patrons, and the food. It is definitely old school but in a charming way. Everyone I dealt with was super nice and checked up on me often. I ordered the special "Tuna Melt with fries" (only $5.00!) and a Coors Light (big can, maybe 16 oz only $2.50). This meal also came with soup or salad. I had the salad. What a great deal! My tuna melt was toasted nicely, lots of tuna and cheese oozy goodness. Fries were hot and average type. Beer was cold and salad good. There were a lot of other options I considered from their menu from breakfast items to steak & eggs or lobster to the Hangover Special (Intriguing - I almost got this one). If you want a great deal for some old school type food, give the Top Deck a try. Just plan for an extra 15 minutes to find the place once you enter the doors. read more

Top Deck Restaurant - My receipt - American Near Me - Reno, Nevada

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My husband and I frequent this place every time we come up for a couple weeks and we love it. We love their prime rib. We love their waffles. It's just a good place. But tonight we arrived and to only be turned away and as soon as I talk to the one gal, I asked them we're just here for the prime rib. Can we just be seated so she goes and ask the manager Melissa is that her name? So we got in we got to sit down no big deal. There was a girl in training with her name is Sarah she does a great job great job and so we get our meal. Everything's good taste fine and I had let the staff know that we didn't appreciate the Manager and all of her antics! She's turning away customers while we were sitting there at least 20 people were turned away that's revenue that is revenue because she couldn't stop running her mouth and blabbing to everybody instead of waiting on tables like she should she should lead by example not by what she did because your training a Waitress and she sees you just blabbing your mouth to people and not helping anybody not taking care of anybody. Taking the tips or whatever off the tables, the manager and then just go in about her day and having her little friends come in so she can chitchat it up with them instead of waiting up on customers.! We are not from here. It is a great place to come when we do eat at top deck. But seeing the situation this evening was very disappointing knowing that this manager is not an example or any type of leadership at all I'm sorry she's not and apparently your staff feels the same way. So I hope that it gets corrected fast because you should never shut down anything because you wanna chitchat with all your friends and another thing. My husband sat there while I was paying and he heard her the manager Melissa go to her. African-American friend Male and tell them it's them. They're the complainers they're the ones like he's gonna come and do something to us. Retired law-enforcement so we understand how people act. And we observe everything. That's besides the point though again I hope that Melissa is educated and how to run a restaurant instead of running her mouth! Not a good experience at all I will be contacting people in the morning. Thank you. But Sarah was excellent, and the gentleman the Indian tall gentleman he is phenomenal just a sweet, sweet man. read more

This evening, my wife and I decided to come to top deck. We love the place. It's delicious. We've been coming here forever. Our waitress was excellent. Her name is Sarah and she's good. She served us and she was very attentive. We also wanted to give a shout out to the gentleman, Indian gentleman who's been there for almost 25 years. He is amazing. He is awesome. So we arrived only to be turned away almost the manager is telling everybody that we're only taking takeout orders. To us we were disappointed because we drove from Northern California all the way to here and this is one of our stops so we asked again if we could sit down and have some prime rib. It was granted which was nice. The thing I didn't appreciate is the manager I believe her name is Melissa. She is not a leader. She does not have leadership skills. What I saw tonight was really bad. She wanted to close the place because she didn't have proper staff, but yet there were three cooks in the kitchen . There were four people that could deliver food and it was not busy at all and she just sat around with her little Homies and wanted to chitchat with everybody and Sarah's running around tending to customers Turning away, customers is revenue . Yes I understand you could get it in a form of takeout. I get that but it not allowing people to sit down because you the manager Melissa wants to go around chitchatting with all her friends and not help people you are not a team player. I'm sorry I have been in restaurant business for years. You are not a team player at all My wife was at the counter pain while I'm sitting there. This manager was talking to her African-American friend baldhead guy and she's she's pointing us out like oh them. They're the complainers they're the ones ......what kind of manager says that So I hope that the owner reads this I hope someone sees it because this is not good. I would hope that you would want your restaurant run very efficiently. Yeah, and we recommend this place all the time to people and it's very sad to see what was transpired this evening read more

So I am bouncing from my review on Siris, we came here fondinner last week, it wasn't busy but the server seemed very overwhelmed. My kid got pancakes and I got the prime rib. My biggest mistake was getting the prime rib. I ordered mine medium. It came out very well done. The mead was so bland and dry, it was like eating a dry sponge. No salt on anything. The veggie of the day was a canned green bean that was mush. The server wasn't very attentative and when she brought out our order she did in in 3 trips for 2 people. read more

Sad to be leaving a negative review. Top deck used to be my go to hole in the wall, cheap diner! However with the price increases the food is no longer a deal nor worth the money. Quality has gone downhill and beers can be found cheaper at other local casinos and the staff is extremely rude. Bring back those eye catching deals though and I'd try it again! read more

Top Deck Restaurant - American Near Me - Reno, Nevada

In my recent visit, I decided to order the Prime Rib dinner with Macaroni & Cheese, vegetables, and a side salad. The pasta was a little dry but my waitress gave me butter to moisten it. The prime rib was decent. It could've used a little more seasoning, though. It was good dipped in the Au Jus Sauce. The vegetables were tolerable as well but I wish Top Deck could've offered more options like broccoli or spinach. Finally, the salad was fresh and tasty. However, it could've been plated on a bigger plate. The lettuce kept on falling to the side. I can say that my waitress was so hilarious, friendly, and hospitable. She took care of us pretty well! Overall, Top Deck restaurant is extremely doable for food. Good service and decent food. read more

Top Deck Restaurant - Salad - American Near Me - Reno, Nevada

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Really dry steak and very good Belgian waffle! Great friendly service! Really conflicting review but the waffle and friendly service saved it! The waffle was fluffy with buttery crisp. read more

Top Deck Restaurant - Really dry steak but it's really cheap! - American Near Me - Reno, Nevada

We came here for the "old Vegas" experience-- cheap, good steaks. I forgot that Nevada still allows indoor smoking, so my eyes were burning. The portion sizes were good, with the prime rib & lobster being an entire tail and a decent sized slab of prime rib. The taste was worth the $16.99. The staff were absolutely great. They went out of their way to make sure we had exactly what we wanted and refills were frequent. Freda was our waitress and she was very welcoming and friendly, making double-sure that our order was perfect. read more

Visiting our son for the weekend, we were looking for a place to eat mid-day that wouldn't be crowded nor pricey. He reminded me of a previous visit when we had breakfast for dinner at Top Deck. I didn't remember much about the food but did remember the friendly atmosphere. We found the same friendly atmosphere and the food was good too. We all three came away full and content. Nothing fancy per se but that's not what we were looking for. I will return the next time I'm in town. read more

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No frills cheap deals restaurant. I've been going to Cal Neva for Steak and Eggs Breakfast for years. The price is creeping up but it's still a good deal. I remember it was $4.99 for Steak and eggs breakfast now it's something like $8.99. I remember when Reno was busy and this restaurant would be full of people, playing Keno and eating. Now it's pretty much empty and hardly any one playing Keno. I'm just happy they are still there and not closed down like every other place I'm used to visiting when I go to Reno. read more

Top Deck Restaurant - Steak and Eggs - American Near Me - Reno, Nevada

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I have been to this restaurant oh so many times over the years. It has never been great but there used to be a certain charm to showing up a casino diner at 3am and it be totally packed with drunk tourists, casino industry people and the occasional band or when the fair was in town, carnies. The food was super cheap and greasy with infinite coffee refills from the generally busy but pleasant servers. The last time I went here a couple weeks ago the atmosphere was tense as they were short staffed and even though most of the dozens of tables were empty, the bussers and severs were doing the jobs of several people with the cooks looking bored and heads down looking at their phones. My own server did not show up for a long time, maybe 15 min and a busser finally got my drink order before I saw her. Maybe they should recruit the many uniformed security that were hanging out and chatting with tables to help? I got the French dip with some fries and I am not sure where they got the beef that they served me or how long it was sitting around for but it was grey in color. I was both impressed and disgusted at the same time but hey, at least the fries were crispy! So I ended up handing the busser a cash tip and paid my bill and that, dear readers, will be the last time I step foot in Top Deck. Oh how the mighty have fallen. read more

This is a diner located conveniently inside a casino. We put our name on the list and were seated 20 mins after. For the price, this place cannot be beat. Servers were extremely nice, although, you could see they were understaffed and struggling to keep up. Food was basic - we ordered the burrito (which was massive) and the steak special. I don't think I'd ever be able to find this meal cheaper anywhere else, but manage your expectations - the food quality is no where near that of your standard sit down restaurant. read more

Top Deck Restaurant - Burrito - American Near Me - Reno, Nevada

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This was absolute GARBAGE I did not enjoy I ordered a rib eye steak and it was burnt and the floppiest disgusting think I have ever tried while to service workers were good I would never try this food again. The ranch was nasty. The salad the prime rib looked like it was out a can . You have better luck eating at a McDonalds or Burger King wouldn't recommend read more

Top Deck Restaurant - So bad we couldn't eat - American Near Me - Reno, Nevada

Good bang for your buck. Nothing much else. You get what you pay for. Don't think they have the spaghetti special anymore. Too bad.

Great ambiance! Food was delicious and very much worth the price. This is going to become a Reno staple for me in the future.

I have come here twice bc it's convenient to where I live downtown. Both times have been terrible experiences. The food is not horrible but the service is the worst I have ever experienced. Not only does it take at least 15 minutes for your server to recognize you, once they do they are very unfriendly and quite frankly rude. Elba Was my server today she approached by saying. What do you want, not good morning or anything like that. Before I could answer she started a loud conversation with her server assistant before getting my order. I told her my order. She grabbed the menu. Said that's it and before I could complete it she left. It's people like this that make me embarrassed to be in this industry. I wish everyone was a professional but unfortunately it's definitely not the case. If I was the food and beverage manager at cal neva I would have a serious restraining of all the front of house staff. If the staff wasn't so ghetto maybe you could compete with the other casinos in town. read more

Always a stop when we're in town. Can't beat $16.99 steak & lobster!! Service is quick and friendly! It seems the cigarette smoke wasn't as prevalent thank the Lord read more

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This was our first stop after landing in Reno. Heard about cheap eats and we had to try. I would say this is definitely better than Denny's. It's located inside a casino with lots of free parking. Lots of options to choose from. Steak and shrimp for under $15. Unlimited coffee and soda, Keno service, and best of all, friendly staff members always checking in on you to make sure you have everything you need. We ordered the prime rib with veggies and steak and shrimp with mash potatoes. While the veggies are over cooked, clearly canned veggies, the rest was good. After eating, you can always try your luck and play some slots! ^_^ read more

We went here early on Friday evening. The prime rib was weird and didn't taste like prime rib and either did the ribeye. There was no one there and I think because things didn't turn around we had what tasted like boiled meat. The server was very nice and warned us not to get the mash potato's because they are powder and the baked was actually good. lobster was fine if dunked in butter. read more

Good bang for you buck steak a little tough prime rib good a little dry but nothing some aju can't handle and steak sauce.good atmosphere read more

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We decided to come here again after coming back to Reno just because you really can't beat their deals. The food isn't amazing but you can't get steak and lobster cheap anywhere else than here. It is very family oriented, with lots a booth seating. Honestly though, their food is a hit or miss majority of the time. We've gotten well-done steak when we ordered medium rare, burnt lobsters, but we've also had decently juicy steak and buttery lobster, so it really depends. However, if you have a complaint, the waiters and waitresses in my experience have been nice and understanding about it and our orders have been fixed without issues. If you love a bargain, this Top Deck is worth a shot. read more

I used to live this place but my last experience was pretty meh. I waited forever for a table but no one came and the waiters just kinda saw me waiting and shrugged their shoulders. You have to pay first now because people steal food, so that is understandable but too bad as you can change your order easily. The food was not as I remembered. The steak was dry and the seafood likewise dry and rubbery. The prices seamed to have almost doubled. My mashed potatoes were pretty dry and rough, it wasn't an enjoyable meal. Also, i now they charge you $1.50 to take out, which I don't understand as less resources are used. Ill try again as it was so bad I can't believe this was normal. I remember loving this place. read more