My husband I went for Valentine's Day last week, and it was an absolute disaster. Another reviewer mentioned the price was $95 per person, but we were charged $150 per person. In addition, a mandatory gratuity of 20% was automatically added to our check.
The service was horrendous, the food was terrible, and the overall atmosphere was hectic and disorderly. I sent a lengthy email to the general manager, who only responding by asking for my phone number, but I have yet to hear from him.
Our experience at Tony's that night was by far THE worst restaurant experience we have ever had. We arrived a few minutes early for our 9:30 PM reservation, but we were seated immediately in the wine cellar. To start off our evening, it was uncomfortably cold in that room. The table we were seated at was hit directly by the air conditioning vents. We asked to be moved to another table, and our "server" (I am using that term very loosely since we received absolutely no real service that night), said he would have to check with the host staff. We were eventually able to change tables, but it took quite a while of waiting. When we did change tables, the new table had not been set, and the table cloth had a large hole in it. We moved our own glasses of water with us, but our silverware and plates were not moved for a while. Someone stopped by our table to ask if everything was all right, as he had heard we had a problem. We mentioned that the room was uncomfortably cold, and he offered to bring us a drink for the trouble. My husband accepted his offer, but we ended up being charged for the drink anyway.
During our first 45 minutes of being seated, we were only served with water. We asked for a wine list four different times, from two different people. The same thing happened with the cocktail menu. We did receive a small bread basket at about 10:15 PM but no butter. I asked for butter from four different people but finally received it at about 10:45 PM, more than an hour after we had already been seated. We did not even receive menus until about 10:30 PM. We were "served" by more than three different people that evening, and by the end of the night, we had no idea who our actual server was supposed to be. All of the service staff we encountered was brash, rude, impatient, unhelpful, unprofessional, and inattentive. We were not offered drink refills throughout our visit, and when it came to ordering our meal, we were offered no assistance or explanations on the menu, even after asking questions. The gentleman who took my order was not even looking at our table, let alone my face, when I was placing my order. He was paying attention to something else that was happening a few tables away and had to ask me to repeat my order twice before he actually wrote it down.
Now, onto the food quality, which was another major disappointment of our visit. All of our dishes were served at a poor temperature, with the exception of the salad my husband ordered. For our first course, I ordered the squash ravioli while my husband ordered the tortellini. Both were served lukewarm, making them terribly unappetizing. For the second course, I ordered the lobster bisque, and my husband ordered the salad. The lobster bisque was also served only lukewarm, and it had been sitting in the bowl for such a long time prior to being served that there was a caked layer on top of the soup, making it completely inedible. My husband's salad looked like a mess of ingredients with a completely unpleasant appearance. For our main course, my husband ordered the truffled filet, and I ordered the braised short ribs. My husband had requested his steak to be prepared medium well, but it was more like medium rare. He could not eat the steak because it was so undercooked. The asparagus that was served with the steak had been peeled at the stalk, where it should have been cut off, so it also had an unattractive appearance. The asparagus was simply steamed and had absolutely no flavor. As soon as my dish was placed in front of me, an awful smell rose from the short ribs dish. This was by far the most unappetizing dish of the evening. My husband was not even willing to have a taste of my dish. We also ordered a side of the truffled macaroni and cheese, but the pasta was completely undercooked and still far too chewy to enjoy. The truffles tasted "off", and this dish was not good, either.
We hardly touched any of our dishes because of the terrible quality and taste, but none of the service staff took notice of this. Not once did anybody ask if we were enjoying our meal.
Never again will we return to Tony's restaurant, let alone for a special occasion. We had a much better experience at Capital Grille and Eddie V's, so we'll continue to go there. read more